JD Health to Build the 1st Regional Intelligent Drug Use Platform

Posted on by Vivian Yang

by Vivian Yang

On July 23rd,  JD Health and Hebi City of Henan province announced an agreement to co-build the city’s medical service platform. The platform will undertake the management and operation of Hebi’s big data of medicine and provide several convenient and innovative services for the public, including drug use management, prescription examination, intelligent physique identification, and more.

Based on the medical service platform developed by JD Health, the “internet + healthcare” model will be deployed across hospitals in Hebi, enabling online and offline medical services including patient flow management, drug supplies, health management and family doctors to be fully integrated to improve resource allocation and service experience.

Hebi’s local people can have easier access to consult with nationally well-known doctors online through the internet hospitals on JD Health. In addition, the intelligent TCM (Traditional Chinese Medicine) physique identification system which is independently developed by JD Health has been embedded in the platform. People can fill in the online questionnaire for a systematic analysis and get their physique type report free of charge.

The intelligent drug use platform for Hebi is the first regional level application project empowered by the AI and big data capabilities of JD Health which cover all medical institutions across city, county and township levels. The information system is based on AI-powered pharmaceutical knowledge graphs and deployed on the city government’s cloud, providing connected medical institutions with online services such as drug use audit and drug rule review.

The platform’s drug use database and examination functions can provide real-time knowledge retrieval and early warning for clinicians to reduce the occurrence of drug mismatch and antibiotic abuse. It is also an intelligent tool for professional pharmacists to audit the input of the pharmaceutical knowledge graphs to ensure the accuracy and constant upgrade of the rational drug use system. Through big data monitoring and random inspection, local drug administration supervisors can achieve more scientific policy-making and orderly drug administration.

The medical service platform has become a benchmark of Hebi City’s “new infrastructure” project in the field of medical information technology, said a spokesperson of Hebi City.

 

（vivian.yang@jd.com）

JD News Roundup – Vol 6

Posted on by Ella Kidron

Here we consolidate a selection of the news regularly and give context on why it matters. Have any topics you are hoping we’ll explore or address? Email ella@jd.com

by Ella Kidron

Company updates

In the e-commerce world, “CLO” gets a new meaning. In mid-July, JD welcomed star rocker Wang Feng (who is also husband of actress Zhang Ziyi) as its Chief Livestream Officer. As Chief Livestreaming Officer, he will fully participate in the product selection process and try the products to ensure that only high quality goods are recommended to consumers. JD’s strong supply chain ability will further guarantee consumers’ shopping experience. In his first livestreaming Wang Feng sold over RMB 200 million yuan (US$28.6 million) of products in just four hours, and attracted over 9.15 million views. Get the full story.

JD’s “CLO”, star rocker Wang Feng

JD MRO valued at over US$2 billion: According to the China Enterprise Digital Procurement Development Report 2019, JD Business ranks first among procurement platforms with a market share of 52.3%. JD MRO, the subsidiary platform for maintenance, repair and operations products under JD business, raised US$230 million in its Series A financing round, becoming the most valued MRO platform with the highest post-money valuation of more than US$2 billion. By the end of the first half of 2020, JD Business, JD.com’s enterprise procurement business, has served over 8 million enterprise clients, covering 91% of global Fortune 500 companies.

JD Health driving development in the ‘blue ocean’ of Internet medical services. On July 21st, the Chinese government issued a guideline to further relax limitations on internet medical services. The guideline mentions that on the premise of ensuring medical safety and quality, qualified internet medical services will be included in the national medical insurance scheme. Internet medical services has gained more attention as a result of the pandemic situation and governmental policy support. JD Health is widely viewed as a leader in this space. The platform, which is a subsidiary of JD.com, reached unicorn status about closing a US$1 billion funding found in 2019. Get the full story.

 

Business specific

Can’t stop, won’t stop – Niche luxury brands continue to join JD at a steady clip. Swedish shoe brand Axel Arigato, French Jewelry Brand Philippe Ferrandis, Japanese jewelry brand AHKAH, Turkish leather goods brand Manu Atelier and Yohji Yamamoto are some of the brands to have joined JD just in the month of July.

JD’s smart customer service can now predict consumers’ intentions. The platform which gained its claim to fame by being able to sense customers’ emotions and respond appropriately is now able to calculate the type of question a customer might ask and match it with the best solution. Inquiring about order status? You’ll receive a prompt regarding delivery time. This is just one of the many examples illustrating how JD is making the e-commerce experience more efficient for customers and merchants alike.

JD Retail and Tencent Games link up. JD Retail has signed a strategic partnership with Tencent Games’ King Pro League (KPL) e-sports tournaments for China’s most popular game, Honor of Kings. The partnership is focused on the development of the tournaments themselves, as well as collaboration in event promotion, user expansion, fan interaction and more. Get the full story.

In other gaming news, The China Digital Entertainment Expo & Conference, also known as ChinaJoy, has partnered with JD’s premium membership program JD PLUS, to provide a virtual online experience for nationwide fans. Under the partnership, JD will become one of the official entrances for ChinaJoy Plus, the virtual version of the event, providing access to livestreaming, online press conferences, product showcases and more.

Home appliances retailer Gome (国美 in Chinese) has launched nearly 20,000 SKUs of JD Super’s first party consumer goods. JD Super will provide logistics and after-sales service. The move comes after JD and Gome formed a strategic partnership focused on product purchase and sale, logistics and financial services and more in late May of this year. Get the full story.

Over 400 JD Computer and Digital stores around China are building a “One-hour Delivery Circle” for customers. Through the program, when customers order digital products, they can place them through JDDJ (JD Daojia, a local on-demand retail platform under Dada Group), and enjoy delivery in just an hour. The move is another example of JD’s commitment to fully integrate online and offline shopping experiences, increasing convenience for consumers.

Last week at JD in photos: https://jdcorporateblog.com/photo-gallery-this-week-at-jd-july-13-july-17/

 

The Long Read

Have a bit more time? Check out some of our recent in-depth reports.

 

(ella@jd.com)

JD Courier Helps Customer to Make Mission Impossible Possible

Posted on by Ling Cao

by Ling Cao

On July 22nd noon, Keci Ning, a JD courier who is responsible for JD Luxury Express，the white glove delivery service in Beijing, picked up an unknown call from a customer who was anxiously asking JD to help him hand deliver a very important file from Beijing to a recipient in Zhuhai, Guangdong province. He said, “I desperately need someone to help me. I’m willing to cover the airplane tickets, meal and delivery fee, and many delivery companies rejected me.”

It’s over 2,000 kilometers between the two cities. Ning had never received such kind of a request and the task is beyond his normal duty. Touched by the customer’s anxiety, however, he quickly coordinated internally to make it happen. After five minutes, he called the customer back with the good news that JD can help him deliver this parcel, and has made special arrangements to make sure it arrives on time.

Ning picked up the parcel from the customer immediately and booked the earliest flight out that day, 4:00 pm. Once he landed, Ning called a taxi from the airport in Zhuhai to the delivery destination, ultimately delivering the parcel at 8:30 pm that same night.

“Thank you very much! I will only use JD to send parcels going forward. Your service is fast and great!” said the customer.

Smiling, Ning said, “I was excited during the journey. It’s not just because the experience is special, but more importantly, I helped the customer solve a problem when he was really in need.”

A representative from JD Express North Region said, “We appreciate customers’ trust in us. We will continue to provide high quality service to our customers, becoming a long-term and trustworthy partner for them.”

 

(ling.cao@jd.com)

JD Provides Logistics Technology Jobs, Matching Most Popular Majors Searched during “Gaokao”

Posted on by Ling Cao

by Ling Cao

“I was unclear about future when I just graduated from university. I joined JD because I learned they are hiring smart device managers,” Gan Gao, head of the Automated Storage  Retrieval System (AS/RS) at JD’s Asia No.1 logistics park in Langfang, Hebei province, told Chinese National TV. With only a year of work, he is already an expert in his field.

I joined JD because I learned they are hiring smart device managers,” Gan Gao,

Gan’s experience indicates a direction for students who have finished China’s national college entrance exam early this month, the “Gaokao”, and are now selecting majors. According to industry data, the talent gap in the robotics field alone has reached more than one million, due to technology development in latest decade. While JD also needs talent in this area.

Blockchain engineering is also a new job position to emerge as a result of technology digitization. Guowei Hao, who is now head of Blockchain Products at JD’s Logistics R&D Development is responsible for the digital logistics sheet signature using blockchain, which is paperless and traceable.

Talent is the core driving force for technology innovation. JD Logistics has cooperated with universities such as University of Science & Technology Beijing and Beijing University of Posts and Telecommunications to apply scientific research achievements in logistics. Going forward, JD Logistics will continue to work with the nation’s leading universities to build research institutions and cultivate talent, promoting industry development.

 

(ling.cao@jd.com)

JD Business Empowers SPD Bank’s Credit Exchange Service

Posted on by Yuchuan Wang

by Yuchuan Wang

Recently, China’s SPD Bank joined hands with JD Business, JD.com’s enterprise procurement business, to leverage the e-commerce giant’s intelligent digital procurement system to provide an enhanced credit exchange experience to the bank’s over 32 million credit card users.

JD Business connects SPD Bank with JD’s product pool, enabling credit card users to exchange their points for merchandise through the SPD Bank app and enjoy JD’s fast delivery and quality after-sales service.

JD Business connects SPD Bank with JD’s product pool

The product pool now covers over 380,000 items from 33 categories including office supplies, home products, beauty products, and food and beverages. In addition, JD’s big data and AI technologies enables personalized recommendation of products. The partnership helps SPD Bank greatly enlarge its product offering and improve the customer experience.

According to China Banking Association, transaction volume of credit cards in China has increased rapidly in the past few years (RMB 19.7 trillion yuan in 2014, RMB 38.2 trillion yuan in 2018). While only 21% of points earned are redeemed by users.

“As a world’s leading e-commerce company, JD has extensive online operations experience, merchandise resources, and a nationwide logistics network and service system. JD’s capabilities enable us to accurately meet the needs of 32 million credit card users. This is the primary reason we have chosen to partner,” said an SPD Bank representative.

“With the impact of the epidemic, digitization of financial services has become a clear trend. JD.com will continue to leverage its technology and retail capabilities to facilitate the digitization of the financial industry. The partnership with SPD Bank will bring even higher quality services to its users.”

 

(yuchuan.wang@jd.com)

Government’s Policy Support Unleashes JD Health’s Potential

Posted on by Vivian Yang

by Vivian Yang

“The constant introduction of government’s new policies on promoting internet healthcare provides strong support and direction guidance for us to accelerate the development of internet medical services, “a spokesperson from JD Health commented today on recent guidelines concerning the internet healthcare industry issued by China’s central government.

On July 21st, the Chinese government issued a guideline to further relax limitations on internet medical services. The guideline mentions that on the premise of ensuring medical safety and quality, qualified internet medical services will be included in the national medical insurance scheme. In the meantime, China will publish national examination and approval standards for internet medical services, and accelerate the evaluation and approval process of clinical applications of innovative medical devices.

One week earlier on July 15th, China’s National Development and Reform Commission issued a separate guideline to promote the development of new business models, including internet hospitals.

Internet medical services is a “blue ocean” in China that is gaining more attention as with the pandemic situation and governmental policy supports. Being a leader in this emerging market, JD Health has even broader prospects for development. The platform, which is a subsidiary of JD.com, has reached unicorn status after closing a $1 billion funding round in 2019.

“Under the impact of the pandemic, more and more people have recognized the role and value of internet medical services,” said Lijun Xin, CEO of JD Heath. During the lockdown, people turn to online medical consultations in lieu of going to offline hospitals and exposing themselves to cross-infection risks. Since the launch of online medical consultation on January 26th, the average number of consultations on JD Health has surpassed 150,000 per day during the lockdown. From its launch in February till the end of March, JD Health’s free online drug sourcing platform for patients with chronic diseases in Hubei province received over 20,000 inquires, among which, over 96% of drug supply needs were solved.

With the pandemic situation gradually getting under control, people’s awareness of healthcare has grown even stronger with increasing reliance on online medical services. Sales of pharmaceutical products on JD Health have continued to increase since February. On June 18th during JD’s Grand Promotion, the transaction volume of medicine for chronic diseases grew by 270% year-on-year.

So far JD Health has deployed the most complete “internet + healthcare” model in the industry, with its businesses covering pharmaceutical e-commerce, online medical consultation, smart internet solutions for hospitals and healthcare services including specialized medical services such as chronic disease management and other medical services such as health check-ups, aesthetic medicine, dental and more.

In recent years, internet medical services have been deployed in many aspects of healthcare, such as online consultation for common ailments, online revisits for chronic diseases, contract service for family doctors, drug distribution from online to offline, and online payment of medical insurance. Combined with advanced technologies including 5G, AI, and IoT, and increased collaboration with local governments and hospitals, there is much to expect for the future of China’s internet medical services.

 

(vivian.yang@jd.com)

China’s Largest Gaming Convention Joins Hands with JD PLUS

Posted on by Yuchuan Wang

by Yuchuan Wang

The China Digital Entertainment Expo & Conference, also known as ChinaJoy, has partnered with JD PLUS, JD.com’s premium membership program, to provide a virtual online experience for nationwide fans. As China’s largest gaming convention, the 2020 ChinaJoy event will be held from July 31 to August 3 at the Shanghai New International Expo Center.

“The name of JD’s mascot dog is also JOY. It’s so pleasant for JD to join hands with ChinaJoy,” said a spokesperson of JD.com.

Under the partnership, JD will become one of the official online entrances of ChinaJoy Plus, the virtual version of the event, where exhibitors can conduct livestreaming, online press conference, product showcases and more. In addition, JD PLUS members will have the opportunity to get free tickets to the offline event through the JD app.

Introduced by JD.com in 2015, JD PLUS is China’s first paid membership ecosystem. It now has over 15 million members. The per capita spending of JD PLUS members is nine times that of ordinary members.

 

Introduced by JD.com in 2015, JD PLUS is China’s first paid membership ecosystem

(yuchuan.wang@jd.com)

Yohji Yamamoto Launches Its Flagship Store in China on JD

Posted on by Rachel Liu

by Rachel Liu

On July 21st, Yohji Yamamoto chose JD to be its first online platform for cooperation, and launched its first online official flagship store in China on JD.

Yohji Yamamoto was founded by Japanese fashion designer Yohji Yamamoto（Oct. 3, 1943- ）, who is credited as the “poet of black”. The avant-garde spirit of his designs has become very popular among Chinese consumers. The Yohji Yamamoto store on JD focuses on introducing the brand’s Y’s collection, which features functional and dignified everyday wear.

Yohji Yamamoto chose JD to be its first online platform for cooperation, and launched its first online official flagship store in China on JD.

“JD‘s unique model for luxury brands provides a guarantee of authenticity,” said a Yohji Yamamoto’s spokesperson. “Furthermore, JD’s digital abilities empower the unique ‘experiential’ requirements of luxury brands, something that is especially attractive with the rise of the new middle class in China. JD Luxury Express provides a highly personalized and intimate service to luxury consumers. This is what led us to choose JD.com as our only e-commerce platform in China.”

 

(liuchang61@jd.com)