Other supplies and 200,000 RMB worth of masks in an hour

Photo Gallery: This Week at JD (June 8-12)

Posted on Jun 12, 2020Nov 8, 2022 by Yuchuan Wang

On June 10^th, JD Health announced the establishment of an Intelligent Otorhinolaryngology Services Center. The center will expand the application scenarios of medical artificial intelligence, connect with offline medical institutions, and provide new integrated online and offline closed-loop services for the general public.

On June 7^th, JD Health’s Traditional Chinese Medicine (TCM) Consultation Center was officially unveiled. This center brings together experts from TCM hospitals. Based on experts’ areas of focus, consultation desks covering nephropathy, respiration, andrology, oncology, endocrine, gynecology, cardio-cerebrovascular are set up through the initiative.

On June 8^th, JD Logistics announced the upgrade of its lower-tier markets program to provide 24-hour delivery service in over a thousand counties and ten thousands of townships in China. JD Logistics will either expand or newly construct 13 local warehouses and transfer centers. The new infrastructure will focus on tier 2-5 cities. In addition, JD will operate 12 Asia No.1 highly automated logistics parks, which traditionally have mainly focused on first and second tier cities, in lower tier cities.

On June 12^th, JD held the “Pulse Check” China Consumption: JD.com 618 Roundtable. The roundtable was joined by over 30 reporters from international media.

In-depth: JD Worldwide – Connecting Chinese Customers to the World’s Top Brands

Posted on Jun 12, 2020Oct 19, 2021 by Vivian Yang

by Vivian Yang

For many Chinese customers, direct shopping for overseas products from foreign online platforms or Daigou (a.k.a. overseas purchasing agents) poses a number of risks, including lack of source control, untraceable shipment process, payment difficulties, and lack of after-sales services, etc. To tackle these issues upfront, JD Worldwide, JD.com’s e-commerce platform for imported products, launched five years ago.

As of today, JD Worldwide has become the most recognized and trustworthy e-commerce platform for imported products in China, bringing tens of millions of SKUs from more than 20,000 international brands in 100 countries and regions to Chinese customers. This allows them to shop globally with ease and convenience. In addition, JD Worldwide serves as an effective platform to connect international merchants with no local physical presence to access the Chinese market. JD Worldwide targets well-known overseas brands, brand agents, and well-known retailers and B2C websites that have not yet entered the Chinese market in the following categories: maternal & child, health, food, clothing, handbag accessories, and cosmetics.

According to company data, beauty, maternal & child and health supplements are the most popular imported categories for JD Worldwide’s consumers. Products from the U.S., Japan and Australia were the top three best-selling origin countries in 2019, and Aptamil, Mead Johnson, Schiff, Swisse, and Shiseido were among the best-selling brands. Top-ranked supermarket brands are also featured on JD Worldwide for Chinese customers, including Walmart, Rakuten, 24Shopping, Woolworths, Attent, Mannings, and Isetan.

What makes JD Worldwide different from other cross-border platforms？How can the platform ensure authenticity and deliver services? And will COVID-19 affect imported product supply in the coming months? Here are some key factors to consider:

Global buyers –guardians for quality

Mark is a snack buyer at JD Worldwide. His desk is always filled with snacks from around the world, dubbed as one of the most food-rich places in JD headquarters, only second to the company’s cafeteria, which spans five floors.

“For every single product, its selling points need to be convincing enough for our buyers so that we can recommend it to our customers. We only want high-quality products, and it is our responsibility to ensure strict quality control,” said Mark.

Like Mark, JD Worldwide buyers are composed of veteran industry experts who have a deep understanding of the market. They understand the supply chain in other countries, the pricing, and marketing techniques. They use this knowledge to find the best products at the most competitive price.

JD Worldwide buyers always need to identify the most suitable foreign products to meet Chinese customers’ demand. This is done by analyzing JD’s big data dashboard, which includes customer feedback on different products.

David, a buyer for personal care products, mentioned the Dyson hairdryer as an example of what JD Worldwide can offer: The product types, designs, and colors vary in different markets.

“Through a cross-border market, we can present many more options from the U.S., Europe, and Australia to Chinese customers,” said David. “We are also looking out for innovative products, such as new types of electronic toothbrushes, water flossers, massage devices, etc. We always test these new products ourselves and write an analysis of their strengths and weaknesses before launching them online.”

Global snack products buyer Mark at his desk, photo source

Valued-added services – a worry-free shopping experience

After earning the endorsement of experienced buyers, most of JD Worldwide’s products are imported via the B2C business model. In cross-border commerce, this means all imported products will go through bonded warehouses under the scrutiny of Customs officials and JD’s quality control inspectors, ensuring all the product details are accurate and in line with import regulations.

Using JD’s blockchain technology, JD Worldwide works with brand partners to show every step of the product’s journey to the end-user, ensuring customers are confident about transparency and quality control when they make a purchase. In addition, products are chosen at random for additional testing by independent parties, adding another layer of quality control. JD Worldwide has zero tolerance for counterfeit products and levy significant fines for those in violation of its standards.

At the same time, JD Worldwide offers a worry-free shopping experience, including a dedicated online consultation service, to guide customers through the process. For instance, its buying team prepares guides for electronics that include information about voltage and adapters so that JD Worldwide’s customer service staff can quickly assist customers.

In case customers need to return products for various reasons, pick-up services and a timely refund can be arranged. Our after-sale service makes customers more comfortable with shopping for products that are imported from overseas.

Impact of COVID-19 – guaranteeing global supply chain in uncertain times

In the short term, the import business will continue to be affected by COVID-19. A disruption in manufacturing capacity could result in a shortage of certain inventory in the coming months. There will also be an effect on introducing new brands to customers since trade shows have been cancelled and face-to-face meetings are harder to arrange. Transportation logistics have also presented a challenge as sea freight and air cargo costs keep rising, and countries have implemented border restrictions.

To ensure the stability of the supply chain, since the outbreak of COVID-19, JD Worldwide has been active in coordinating global supply chain efforts and strengthening collaboration with traders to ensure product replenishment. On the platform merchants side, JD continues to provide supportive resources to help them overcome challenges. In this process, more merchants saw the value of JD’s logistics solutions including its overseas warehouses, which are currently available in Tokyo, Osaka, Amsterdam, Bangkok, Incheon, Melbourne, London and Jakarta, as well as its fast order fulfillment ability in partnership with international logistics companies such as KUEHNE+NAGEL, Agility, APEX, PANTOS and its proprietary nationwide logistics network.

In the longer run, Chinese customers are revitalizing the need of imported goods. Quality continues to be the top priority customers considered when purchasing imported goods. Meanwhile, novel products are now gaining popularity. In 2020, JD Worldwide aims to create 1,000 new hot sellers. To achieve this, it has accelerated brand recruiting via online channels. For example, since March, JD Worldwide has collaborated with the Korean International Trade Association (KITA) to host online business development conferences twice per month. As of now, the growth rate of international brand recruiting maintains the same level as last year, whereas sales of new brands have increased by 40% compared with the same period last year.

JD Worldwide’s first Korean brands online recruiting event in March 2020

Shift to online shopping – more selections, lower costs and greater network

Compared with offline stores for imported products, JD Worldwide is much less affected by COVID-19. In fact, driven by monthly sales events during the epidemic period, such as the Imported Products Day on the 15th of each month, the number of orders in the first quarter has increased by nearly 100% in total, and growth of over 50 secondary products categories was up over 100%. On Women’s Day in March, sales growth was close to 150%, which almost beat the results from the Singles’ Day (November 11^th ) shopping festival.

Since there is no limit to shelf space for e-commerce platforms, customers can find more product selections and more merchant choices from JD Worldwide for global products. Thanks to its B2C model in large scale, customers can also enjoy more competitive prices and discounts through the platform.

Fast delivery is key to the shopping experience. It only takes one minute for JD Worldwide products to finish the digital process of customs clearance. Not to mention, JD has an unparalleled nationwide logistics network, which ensures that orders from JD Worldwide are delivered to customers at their doorsteps within 1-2 days. Same-day or next-day delivery has been achieved in 159 Chinese cities, while two-day delivery is standard for the rest of the country. As a result, JD Worldwide has become the go-to place for more and more Chinese customers to buy global products in these travel-limited circumstances.

On the first day of this year’s 618 grand promotion event, sales, user numbers, and PLUS membership numbers from JD Worldwide all achieved a year-on-year increase of over 300%. In terms of categories, alcohol, home furnishing, toys and musical instruments, suitcases and leatherwear, footwear, and digital products on JD Worldwide all saw over 300% growth. In terms of origin countries, sales of products from 22 countries doubled compared to the same period last year. Sales of products from niche markets such as Chile, Poland, Israel, and Monaco increased by more than 500%.

(vivian.yang@jd.com)

Cooperation between JD.com and Intel Has Set Up New Records

Posted on Jun 11, 2020Nov 11, 2021 by Vivian Yang

by Vivian Yang

The cooperation between China’s largest retailer and the world’s No.1 chip maker has set new sales records: On the first day of the 618 Grand Promotion, the biggest mid-year shopping festival in China, overall sales of Intel-powered computers on JD.com increased by 61%, with some remarkable achievements in sub-categories:

Notebooks: sales of slim and light notebooks increased by 90% year-on-year, gaming computers increased by 58%;
Desktops: transaction volume of desktops went up by 120%, number of desktops sold rose by 132%, transaction volume of gaming desktops grew by 168% year-on-year;
Assembled PCs: transaction volume increased by 66% year-on-year;
Offline JD stores: sales of intel-powered computers at JD Computer and Digital Products franchise stores went up by 160%.

The sales result is a testimony of the strong strategic cooperation between JD.com and Intel. In the past six years, the close collaboration between the two parties has been a phenomenon and continues to deepen each year:

In December 2014, JD and Intel formed their first partnership to establish the “JD-Intel Innovation Lab”, working together on the promotion of technological innovation, improving user experience, and building an e-commerce platform for enterprise-level products. Based on this platform, the Intel RealSense Technology was implemented into JD’s warehouse management system, providing a great boost for JD’s logistics efficiency in a competitive e-commerce market.

In April 2015, JD.com became Intel’s first-ever online general selling agent, also making JD.com the first e-commerce general agent for Intel in the world.

In June 2017, Intel joined JD’s game and pan-entertainment industry alliance. Under JD’s Game+ initiative, the two sides had worked together on a number of manufacturer and industry integration projects to improve products’ attractiveness and deepen engagement with PC makers and game players. Such as increasing Customer-to-Manufacture (C2M) products based on Original Equipment Manufacturer (OEM) collaborations, and sponsoring on top-level gaming events in China, like S1(Player Unknown’s Battlegrounds), CSGO (Counter-Strike Global Offensive) contests, etc.

In 2018, according to Intel’s data release, JD became the largest retailer of Intel-powered PCs in the world. In December 2018, JD.com and Intel launched a joint lab that explores the use of Internet of Things (IoT) in smart retail solutions. The digital retail joint laboratory combines the massive data accumulation of JD in retail industry with Intel’s computing advantages. The lab aims at establishing a better retail industry infrastructure through incubating and promoting the commercial realization and global promotion of new technologies and products.

“The long term cooperation between Intel and JD.com is aimed at unleashing the potential of the retail platform and ecosystem so as to collectively drive innovation and upgrading in the PC market. We firmly believe that through a strong partnership between Intel and JD, we will bring more value to the supply chain and customers, which will in turn be helpful to our sales,” said Tang Jiong, General Manager of China Consumer Consumption Group in Sales and Marketing Group of Intel.

(vivian.yang@jd.com)

JD and Dell Continue Deepening Strategic Cooperation

Posted on Jun 11, 2020Sep 10, 2022 by Martin Li

by Martin Li

On June 8^th, the sales volume of Dell computers on JD.com increased by 180%, compared with the same period of last year. The robust growth in the sales of Dell computers on JD.com during the ongoing 618 Grand Promotion reflects a deepened strategic cooperation between the two companies.

June 8^th was the Dell Brand Day during the 6.18 shopping festival.

The number of Dell computers sold on JD jumped by 280% on the day. Dell led in sales of the laptop and light laptop categories on JD.

JD.com and Dell started cooperation in 2008. The cooperation covers exclusive selling, consumer-to-manufacturer (C2M) product development and marketing.

C2M is part of JD’s strategy to keep the customer at the center of the retail process. It enables JD to provide consumers with products before they know they need them, based upon both robust big data research and a solid understanding of customer needs.

Through C2M, JD is to provide new value to brands who seek to more precisely meet consumer needs.

JD has been authorized to be exclusive online platform for many Dell computer models. During this year’s 618 campaign, Dell’s key gaming laptop series G5 joins the exclusive lineup, and is expected to become a bestseller. In addition, Dell’s light laptops XP3 7390 and Inspiron 5000 are also on the exclusive list.

The two companies are looking to deepen cooperation in high-end products. Based on JD’s big data, Dell has rolled out Inspiron 7000 computer to meet specific customer demands.

“Dell has always attached great importance to cooperation with JD.com. In the future, we will continue deepening longer-term strategic cooperation with JD.com. We also look forward to a record and ‘win-win’ result during this year’s 618 Grand Promotion,” said Wang Lijun, senior vice-president of Dell and general manager of consumer and small business for Dell China.

In marketing cooperating, JD and Dell have worked together to promote products via livestreaming and celebrity cooperation.

Dell’s flagship store on JD has more than ten million followers thanks to cooperation in marketing.

“As a leading PC brand, Dell is an important partner of JD. JD has been helping drive its online business via C2M model,” said Du Feng, head of PC business at JD.

(bjlihao3@jd.com)

HP and JD.com’s C2M Project Drives Sales during 618 Grand Promotion

Posted on Jun 11, 2020Oct 12, 2022 by Yuchuan Wang

by Yuchuan Wang

On June 1^st, the kick-off of JD.com’s 618 Grand Promotion, HP launched its latest OMEN series gaming laptop OMEN 6 Plus on JD. The new laptop was sold out within 30 minutes.

As early as in 2015, HP started to cooperate with JD on a C2M (consumer-to-manufacturer) project and launched OMEN. Through deep learning and semantic analysis of millions of customer reviews and searches, combined with market trend analysis and market research, JD and HP customized many aspects of HP’s gaming PC in 2015: the monitor-screen ratio, monitor resolution, monitor refresh rate, keyboard layout, and backlight settings, the material and exterior design, as well as the I/O interface among many other features. JD.com provided HP with comprehensive support, including product planning, research and development, production, and sales and marketing.

HP has since launched several series of OMEN with the help of JD. As of now, the e-commerce giant has sold over a million OMEN laptops and the product has become one of the best-selling gaming PCs.

JD.com’s C2M model leverages AI, big data, and supply chain technologies to help partners analyze consumption trends and insights based on JD’s over 387 million users base and meet real consumer needs. According to JD, the C2M model helps shorten market research time by 75% compared with traditional offline means and shorten the new product launch cycle by 67%.

“We are in an era of focus on personalization, and C2M makes up an important part of the retail value chain, especially for brands that are facing challenges related to staying relevant and meeting consumer expectations,” Said Du Feng, head of PC business at JD.

In 2018, the successful C2M model was carried out to help HP design and launch the Zhan 66 slim business laptop series. On June 1^st this year, transaction volume of Zhan 66 laptops increased 21 times in the first 30 minutes on a monthly basis.

Earlier this year at CES in Las Vegas, JD was officially awarded as HP’s “Best WW partner for OMENbyHP Growth”. The two parties also announced to launch 100 C2M products in the next two years.

(yuchuan.wang@jd.com)

JD and Bose Offer Dedicated 618 Gift Set during Sales Promotion

Posted on Jun 11, 2020Oct 20, 2022 by Ella Kidron

by Ella Kidron

Global audio equipment leader Bose and JD.com are deepening their partnership this 618 Grand Promotion by offering promotions across online and offline authorized sales channels. The first-party retail Bose store on JD has also been hosting several livestreams on JD’s official platform, JD Live, since before the official start of JD’s 618 Grand Promotion period.

JD and Bose will offer several exclusive, limited quantity products during the 618 period. The two parties have also done large-screen advertising exposure offline, primarily to promote one of the exclusive SKUs, a special “JD Super Giftbox” made available especially for JD’s 17^th 618 anniversary. The box includes Bose’s signature NC700 headphones, one of four limited edition Star Wars figurines and a travel bag.

Other exclusive products include a Bose x roseonly set which includes Bose Noise Cancelling Headphones 700 and a signature roseonly flower box (which is worth RMB 800 yuan on its own), as well as a Bose x Star Wars set which includes Bose’s Star Wars-themed QC35 wireless noise cancelling headphones and a Darth Vader figurine.

This is the 5^th year for Bose to join JD’s 618 promotion. Bose and JD have been partnering in the China market since 2014. According to JD data, Bose customers on JD are primarily in the 26-35 age group.

(ella@jd.com)

JD Health to Establish Intelligent ENT Services Center

Posted on Jun 11, 2020Aug 14, 2021 by Tracy Yang

by Tracy Yang

JD Health also announced a strategic cooperation with China International Exchange and Promotive Association for Medical and Health Care (CPAM) at a press conference witnessed by four Academicians of Chinese Academy of Engineering. They are Demin Han, President of CPAM; Jing Cheng, Director of Biochip Beijing National Engineering Research Center; Jiahong Dong, President of Beijing Tsinghua Changgung Hospital affiliated to Tsinghua University; Wei Tian, President of Beijing Jishuitan Hospital. Demin Han was appointed as Chief Advisor to JD Health.

The partnership between JD Health and CPAM will focus on the needs of patients, promote the integrated development of rehabilitation and prevention in otorhinolaryngology (known more colloquially as ENT – ear, nose and throat), explore online and offline integrated models for rehabilitation, and chronic disease prevention and control of specialized diseases, so as to improve medical diagnosis and treatment.

China is experiencing an aging population, industrialization and urbanization, as well as facing challenges in terms of multiple disease threats, a variety of health factors, the unbalanced development of public health industry and the urgent need for transformation and upgrading of healthcare system. Demin Han believes that the future medical and health service model will shift from treatment-centered to prevention-centered, with the Internet, big data and medical artificial intelligence as the main drivers of transformation.

JD Health’s Otorhinolaryngology Intelligent Medical Service Center is the first national specialist medical center focusing on ENT health services that integrates online and offline. The center has set up departments of otology, rhinology, pharyngology, skull base, noise treatment, and head and neck surgery.

Lijun Xin, CEO of JD Health believes that exploring a new model of medical and health services is quite important to the company. JD Health will continue to build a national-level Internet medical center for special diseases by connecting top medical resources and carrying out online and offline integrated diagnosis and treatment services and health management.

Another major function of the center is to promote the penetration of medical resources in lower-tier markets, an important responsibility of JD Health as an Internet medical body, which is highly focused on helping the poor to reduce expenditure on medical treatment and drug purchase, and to improve the accessibility of drugs and medical services.

(tracy.yang@jd.com)

Jacky Wang: JD is Hungry for Global and Future-Oriented Talents

Posted on Jun 11, 2020Oct 19, 2022 by Vivian Yang

by Vivian Yang

COVID-19 and its after-effects continue to create challenges for the global job market. Jacky Wang, Head of Recruiting at JD.com, shared the company’s overseas job prospects, insights on how international talents can adapt to a Chinese tech company environment and the transformation of recruiting for GenZ, as well as the future of jobs for technology companies.

Jacky Wang, Head of Recruiting, JD.com

Q：What is candidate sentiment like during COVID-19?

A: During the COVID-19 period, even though JD cannot conduct in-person interviews, HR department never stopped talent sourcing. With good reason, job seekers show different degrees of anxiety in this turbulent situation, especially overseas graduates who are facing travel challenges. When people become more risk-averse, they are inclined to choose big companies like JD.com as they believe big companies are more mature and resilient, and can provide stable employment. In fact, JD’s offers to overseas students in 2020 have doubled since last year.

In addition, companies that demonstrate a strong commitment to social responsibility during the tough time received interest from candidates. In the past six months, JD has done a great deal in the fight against the COVID-19, from transporting medical materials at home and abroad to ensuring non-stop daily necessities for customers. In doing this, JD has always put our employees’ health and safety first. JD’s contributions have been recognized by a lot of candidates.

JD Recruitment’s livestreaming session during the epidemic period

Q：What job opportunities does JD.com offer to overseas candidates?

A：Globalization is an important strategy for JD.com. JD has developed a robust cross-border e-commerce business, connecting international brands and suppliers with over 387 million Chinese consumers. The company also covers a wide range of businesses including retail, logistics, technology, finance etc. JD has expanded its physical presence globally, and currently has footprints in Indonesia, Thailand, and the United States, and we are continuing to extend our reach in Southeast Asia.

As such, JD is hungry for talents with a global vision. JD offers a variety of job opportunities for people to explore their career paths in rapidly growing businesses.

Jacky Wang at a campus recruitment event at the University of Illinois at Urbana-Champaign

Q: What are the highlights of your talent development programs?

A: JD believes learning on the job is the most effective way to cultivate business leaders. Thus JD offers trainee programs tailored to different groups of employees, including interns, fresh graduates, international MBAs, technology experts and overseas corporate employees.

Given JD’s wide range of businesses, trainees have a unique advantage to participate in flexible rotation programs where they hold various posts in order to gain a full picture of our core business and culture before they decide on a specific position. JD offers training and development programs, both directly job-related and cross-discipline, while on the job. Furthermore, trainees will have 1 on 1 mentoring with designated executives and receive frequent coaching and mentoring from senior managers. Raises and promotions are based on merit – JD has cases of high-performing young employees who were promoted from T2 (an entry-level position) to T8 (a mid-senior managerial position) within three years’ time.

After finishing rotations at JD Headquarters, management trainee Christofer Surjadi

joined JD.ID’s Warehouse & Logistics Department in Indonesia

Q: What is it like working at JD Headquarters?

A: JD Headquarters is located in the Southeast suburb of Beijing. So far, four office buildings have been put into use, and several are under construction. JD currently has 15,000 employees working in the headquarters.

JD offers all sorts of facilities and services to accommodate employees’ work and life: gyms, a library, a hair salon, a bakery, laundry services, a pharmacy, massage services, and more. The staff cafeteria occupies five floors, and offer three meals a day with various flavors from different cuisines across China and globally – one of the most satisfying benefits for JDers. Unmanned convenience stores, vending machines and delivery robots ensure daily groceries are easily within reach.

It’s never easy to commute during Beijing’s rush hour, so JD provides over 60 lines of staff shuttle buses all around the city, and offers subsidized employee housing near the office. JD has also opened its own day-care and kindergarten, which is a rare benefit for employers to offer, but very much needed support to many people in China.

JD Headquarters in Beijing

Q：In your observation, what kind of international talents can do well in Chinese companies?

A: The understanding of Asian culture, especially Chinese culture, is quite important. I have spoken with a lot of international candidates, many of whom expressed challenges in internal coordination and communication with their Chinese colleagues. In Chinese culture, the inter-personal relations, or “guanxi”, is typically subtler than what you might find in a western workplace. However, if they can be aware of their subtleties and embrace interaction with their teammates and other colleagues, it is not impossible for them to navigate this kind of environment. Foreign candidates, who have the ambition to make a difference in the business world, see that one of the charms of a Chinese tech companies is the speed of execution. Once a decision is made, it will be actioned quickly.

Q: As a recruiter, how do you appeal to GenZ during their job hunts?

A: Indeed, compared with the post-80s generation, GenZ or the post-95s generation is much more independent and individualized. We find that when they go through the job application and interview process, many of them prefer digital interactions for answers to simple questions, such as which documents are required for application, or the address of interview locations. So we introduced a straightforward and effective chatbot to interact with them in the recruiting process. Also, during the wait time before face-to-face interviews, instead of giving them wordy questionnaires to fill out, we start to offer them gamified digital HR evaluations so they won’t feel bored.

But this doesn’t mean they don’t need human interaction. On the contrary, they need even stronger emotional connection. In the past, we won’t do much communication between when a student signs a letter of intent and when they graduate and sign official employment contracts. But now, we make a lot effort to keep them engaged in between by organizing office tours and warm-up campaigns in their ACG (anime, comic and games) culture. These activities have been greatly welcomed and enhanced their sense of belonging.

Q: Machines are replacing human jobs in a fast pace. What kind of future talent can thrive and help the company succeed?

A: Hiring employees with skills in new areas that are still in exploratory phases is difficult. But we do see people who can play multidisciplinary roles, have malleable skillsets, or the so-called “hybrid talent”, will have greater chances to advance. If an IT engineer understands management or arts, he might create new value in his coding that leads to better end-user experience products.

Soft skills are equally important. In the past, HR paid a lot of attention to a candidate’s working experience and how these match rigidly the job description. I think for now and in the future, leadership has become essential. Everyone needs leadership in a dynamic workspace – not only teamwork, and the ability to manage up and down, but also the ability to empathize, understand others’ needs and emotions, and be able to rise above challenges. An HR recruiter who only knows how to pick resumes and arrange interviews can easily be replaced by robots. But the ability for an HR specialist to recognize and understand a candidate’s emotions and value orientation is something near impossible for robots to take over.

Q: Do you see any new job format coming up in the foreseeable future?

A: Sure, in response to the rapid development of cutting-edge technologies and changes in society, there are already many innovative jobs emerging on the market, and JD is pioneering several of them.

For example, on the high-tech front, there are AI trainers, drone, VR and industrial internet engineers. On the retail front, global buyers for new product categories will continue to grow, as well as supply chain management experts. On the health services front, demand for telemedicine doctors, and personal healthcare consultants is on the rise.

To follow more information about JD.com’s recruitment activities, please visit the JD Campus website, LinkedIn, Facebook, Twitter and Instagram.

(vivian.yang@jd.com)