Other supplies and 200,000 RMB worth of masks in an hour

“JD New Energy Plan” to Facilitate Enterprise Digital Transformation

Posted on May 8, 2020Sep 29, 2021 by Yuchuan Wang

by Yuchuan Wang

Today, JD.com officially launches “JD New Energy Plan”, a key project to facilitate digital transformation and intelligent upgrade of enterprises. The plan will help build a digital infrastructure for businesses and lower the threshold of transformation. The plan is jointly launched by JD Business and JD Cloud & AI.

The launch of “JD New Energy Plan” is a significant part of JD.com’s efforts in providing technology and services to businesses.

Based on JD.com’s extensive retail infrastructure and technology abilities, the plan‘s technological infrastructure includes six major components: Intelligent procurement, the AI development middle platform, intelligent RPA (robotic process automation), cloud meeting, office automation (OA) platform and proprietary cloud. Enterprise clients will be able to quickly access JD’s mature technical modules and integrate them with their existing platforms, reducing development costs and transformation difficulties.

JD also provides applications including OA management, intelligent procurement and middle platform solutions.

The intelligent OA solution aims to help enterprises simplify workflow and operate more effectively. JD Cloud & AI also announced the launch of its “next-gen OA open platform” this week. Based on the company’s technology abilities in AI, cloud computing, IoT, big data, 5G and blockchain, it will collaborate with independent software vendors (ISVs) and hardware companies to further drive industry upgrade.

Leveraging JD’s strengths in merchandising, finance, logistics, services and quality control, the intelligent procurement solution will enable enterprises to build an effective and transparent digital procurement platform. The solution can also help enterprises automatically match their demand with purchasing plans through smart analysis.

The intelligent middle platform solution will provide a full stack AI development platform and related services to institutions and enterprises.

(yuchuan.wang@jd.com)

LG Electronics to sell RMB 5 Billion Yuan Products on JD.com

Posted on May 7, 2020Oct 13, 2022 by Rachel Liu

by Rachel Liu

LG Electronics has signed a partnership with JD.com to sell RMB 5 Billion yuan worth of products on the e-commerce platform. LG will also invest in JD Home Appliance Stores and set up over 1,000 whole-house appliance demonstration stores, creating smart offline retail platforms in lower-tier markets.

This strategic cooperation is the largest agreement that LG Electronics has signed with Chinese retail platforms. LG refrigerators and washing machines are consistently welcomed by JD customers. During COVID-19, sales of LG’s steam sterilization washing machines increased 50% compared with the previous period.

LG Electronics has long had deep cooperation with JD on OLED technology and products. In May 2019, JD worked with seven leading TV brands, including LG Electronics to form the OLED TV Alliance, to increase the popularity of OLED large screen TVs. In 2019, sales of high-end OLED TVs on JD increased 231% y-o-y.

LG Electronics has worked deeply with JD on C2M for small home appliances. In May 2018, the two sides started to develop C2M air purifiers, beauty tools, hand-held vacuum cleaners and clothing care machine based on JD’s big data. COVID-19 has made health-related home appliances more popular. LG Electronics’ mini air purifier became a star product. The brand will also start selling a new vacuum cleaner on JD this month.

(liuchang61@jd.com)

JD Celebrates Its Outstanding Talents

Posted on May 7, 2020Oct 13, 2022 by Tracy Yang

by Rachel Liu and Tracy Yang

On March 26^th, JD.com recognized and celebrated outstanding talent for 2019. Ten talents were selected through internal nomination or recommendation, with a selection lasted for over a month and the final result obtained by company-wide anonymous vote.

JD’s Outstanding Talent in 2019 share some common attributes. They foremost reflect the corporate values of JD.com and serve as leading examples to their colleagues. JD’s corporate values are Customer First, Integrity, Collaboration, Gratitude, All in, and Ownership.

How they reflect these values can be seen in how they support the corporate strategy, collaborating across functions to achieve larger goals. Other ways include how they constantly seek innovative breakthroughs, maintaining a spirit of resilience and hard work in challenging circumstances to achieve superior results, etc.

The outstanding talents are as following:

Carol Fung, Vice President of JD. com, Outstanding Contributor

Carol Fung, also President of FMCG (Fast Moving Consumer Goods) Omnichannel, is a superb leader. In 2019, she not only led the FMCG team to achieve record-breaking sales, but also created innovative retail models such as omnichannel integration. She is a leader who is continuously pushing new horizons and the navigator of her team.

Clark Meng, Director of Collaboration, 7FRESH, Outstanding Contributor

Meng has 20 years of experience in offline retail, and after 4 and a half years at JD, he has led his team to use technology and supply chain to empower lower tier markets, creating an example for omnichannel retail.

Arthur Ao, Head of Industry IoT, JD Cloud and AI, Outstanding Contributor

JD’s technology development is made possible thanks to its phenomenal team of tech experts. Arthur Ao has helped JD’s smart home devices platform to surpass RMB 10 million. In the past year, he also led JD’s partnership with State Grid Corporation across 27 provinces in China.

Xuewen Song, Head of Beijing Dinghao Delivery Station, JD Logistics, Customer First

Xuewen Song is the true embodiment of the value of customer first. In the 7+ years he has been with JD, Song has delivered over 220,000 orders, traveling over 330,000 km, without making a single error or receiving a single complaint from customers.

Jian Zhao, JD Courier, Integrity

When Jian Zhao found that a customer had left money in clothes intended for donation, he didn’t hesitate to return the money to the customer, even though the roads were blocked by heavy snow. Thank you Jian for demonstrating the integrity of JD employees!

Zuoyi Zhang, Head of Blockchain Product Innovation, JD Digits, Collaboration

Zuoyi Zhang is one of JD’s earliest-joining blockchain product managers. By collaborating with different teams, he successfully promoted the launch of several blockchain products. He embodies JD’s value of collaboration in everything he does and has brought tremendous value to his team and the company.

Meng Ding, International Business Development, JD Property, Gratitude

Having worked at JD for more than 10 years, Meng Ding has witnessed the company’s development arc, and when internationalization became key to JD’s strategy, he offered to go abroad to develop the business. His constant spirit of gratitude (another of JD’s values) to his colleagues and clients has carried him through numerous challenges.

Jiahua Zhou, Head of Operations and Management for the East China Region, JD Logistics. All In.

When Jiahua Zhou became the head of JD Logistics’ operations team a year ago, he faced multiple challenges and a heavy work load. In three months, he successfully streamlined processes and built a strong foundation for achieve his team’s annual targets. The spirit of “all in” is fundamental to his success.

Wenxin Kuang, Head of Online Operations, 7FRESH. All In.

Wenxin Kuang joined JD 8 years ago and has grown from a sales assistant to a team head. She has created many innovative marketing tools and successfully explored omnichannel solutions in multiple offline businesses. Her spirit of “all in” has led her journey in omnichannel retail.

Danghui Wang, Customer Service Manager, JD.com.

Danghui Wang joined JD in 2004. He is not only a core team member, but also a model of JD’s company culture. As a customer service manager, every June 18 and Single’s Day promotion, he and his team members would work overnight to get the job done. His spirit of ownership is the key to his success.

(liuchang61@jd.com; tracy.yang@jd.com )

Time Magazine Runs Story about JD Health

Posted on May 7, 2020Oct 22, 2022 by Tracy Yang

by Tracy Yang

Time Magazine published an article on May 6^th on its website entitled “How the Coronavirus is Helping to Fix China’s Broken Healthcare System”. The article provided a holistic overview of the telehealth industry in China, introducing how online consultation can help address the issues China’s healthcare system faces, and notes that COVID-19 helped drive Chinese consumer behavior changes regarding telemedicine.

The article mentions that online consultations on JD Health due to COVID-19 surged, and delivery of medicine to patients’ homes was also mentioned. Lijun Xin, CEO of JD Health, was quoted in the article highlighting that the convenience of telehealth will remain attractive after the crisis abates.

In addition, the article introduces Dr. Liu Yafeng, a full-time online doctor employed by JD Health, to illustrate the different role responsibilities of doctors in offline hospitals and online platforms. Regarding his experience, he shared, “I get a greater sense of accomplishment because of all the positive feedback I receive from patients.”

Read the full story here https://time.com/5832584/coronavirus-covid19-telehealth-online-healthcare/.

(tracy.yang@jd.com)

JD CENTRAL CMO: Authenticity Creates Trust with Consumers

Posted on May 7, 2020Oct 15, 2022 by Martin Li

by Martin Li

JD CENTRAL’s （JDC）perseverance in providing 100% authentic products has led to greater recognition for the company amongst consumers in Thailand.

“If you ask people in Thailand what JD CENTRAL stands for, I believe most people who knows us would say ‘100 percent authentic’. Product quality, fast delivery… these are key words we’ve heard from consumer feedback,” said K. Rvisra Chirathivat, CMO of JDC.

K. Rvisra Chirathivat, CMO of JDC.

JDC is the e-commerce joint venture between China’s largest retailer, JD.com, and Thailand’s retail conglomerate, Central Group.

“We are the first in the market claiming to provide a 100 percent authentic online shopping platform,” said Chirathivat. “A lot of competitors are trying to copy us, but I believe that because we are the first to own it, people will remember and equate us with it.”

In Thailand’s highly competitive e-commerce market, burning cash in marketing and increased traffic is common, which may result in short-term market share. However, it’s better to build a foundation forged in trust by adhering to authentic products reliably delivered. Though requiring a long-term approach, Chirathivat said it will create trust between consumers over time.

“Our mission is to become the most trusted customer-centric shopping experience where customers can access the best product selection available and sellers are empowered by our technology and services,” she said.

She added that JDC inherited the value of putting customers first from its parent companies.

“When we say customers, what we mean includes buyers, sellers and partners,” she clarified.

She also said that the trusted reputation of JDC’s parent companies provided the younger company with an “umbrella of trust”. This is especially with brands since its founding less than two years ago.

“JD.com is big, and Central is big here in Thailand. This already provided us with trust from our brand partners,” she shared. “We didn’t even have traffic on day one, but we already had brands on board.”

She continues to share that in Thailand, the main pain point for online shoppers is that they are afraid they will be unable to receive what they order online.

“There is still a trust issue in the e-commerce landscape in Thailand,” she affirms. “However, more and more people will become familiar with online shopping due to COVID-19.”

Chirathivat said e-commerce platforms can play an active role in connecting everything that is needed.

“There is no limit to what we can do and how we can help. Besides ensuring supply and delivery of daily necessities, JDC is also actively involved in other virus-fighting efforts, like providing donation channels for doctors in Thailand,” she said.

JDC has been inviting customers to donate via its #JDCENTRALJoyJarkJai (Joy from the Heart) campaign to support hospital staff in the region.

Additionally, JDC has joined the Thai Fruit Golden Months initiative to support Thai farmers who have been struggling with exporting their agricultural products during the COVID-19 lockdown.

(bjlihao3@jd.com)

JD Report: Post-1995 Consumers Spend More on Entertainment than Post 1985

Posted on May 7, 2020Sep 5, 2022 by Ling Cao

by Ling Cao and Yuchuan Wang

On May 4^th, JD published its report on youth (defined as 16-35 years old) consumption. According to report, the youth generation are becoming the main purchasing power for families and are hard-working, while spend more on entertainment, especially for the post-1995 generation, who spent 21.1% on work and 26.69% on entertainment consumption, which is higher than the post-1985 generation, who spent 13.07% and 16.02% respectively. From January to April, the top categories for youth consumption are snacks, mobile phone accessories, grains, oils and seasoning, household paper products, and diapers and wipes.

Although the dogs and cats market has been impacted by COVID-19, other pet categories have performed well, including birds, turtles and insects. The growth of purchases in these categories by the youth generation is 10% higher than that of the platform average. As for flowers and plants, the sales growth from the post-1995 generation increased 35% y-o-y, and was higher than the post-1985 generation.

The youth generation is more willing to spend money on electronics and gaming products. Sales of gaming products from January to April increased 270% y-o-y. In addition, computers increased 35%, mobile phones increased nearly 30% and gaming equipment increased by 40%.

The post-1985 generation has the highest y-o-y growth rate for book consumption basket size, with female consumption at 27% higher than the platform average. The post-1985 generation are buying the most in the fitness products category, while the post-1995 generation have the highest growth rate in the category. Haircare products was the only category where post-1985 consumption was higher than post-1995.

(ling.cao@jd.com; yuchuan.wang@jd.com)

Growth Rate of JD Delivery Orders Jumped during May Day Holiday

Posted on May 7, 2020Sep 16, 2022 by Ling Cao

by Ling Cao

JD data shows that delivery orders increased nearly 70% during May 1-5 holiday, nearly doubling the industry average. Orders in tier five and six markets increased nearly 80% and 100% respectively.

Chinese official data shows that the industry collected a total of 1.1 billion delivery parcels from May 1^st to 5^th, increasing 41.8% y-o-y, while the industry has sent over 1 billion parcels, as increase of 38.93% y-o-y.

JD data indicates that delivery orders in Beijing increased nearly 60% during this period. Orders in Chengdu and Xi’an increased both nearly 70% while Wuhan reached 80%.

JD has long provided superior delivery service for customers. Recently, JD opened up a fast parcel delivery service in over 140 cities. The service allows customers to send parcels to be received as fast as the same day within a city, and as fast as the next morning between different cities. JD will refund the delivery fee if it doesn’t meet the guaranteed delivery time.

(ling.cao@jd.com)

JD Adds Air Cargo Covering Yangtze River Delta and Greater Bay Area

Posted on May 7, 2020Sep 22, 2022 by Ling Cao

by Ling Cao

On May 7^th, JD flew its first all-cargo aircraft, which is a dedicated freight Boeing 737-300F, from Shenzhen to Wuxi. The aircraft is branded with the JD Express logo. The initiative will enable JD to provide faster and more reliable delivery service to customers in Yangtze River Delta and Great Bay Area. Customers who place orders in the afternoon can receive them the next morning, expanding coverage at this speed by 300% to 24 cities.

The all-cargo aircraft is based on a partnership between JD and Zhejiang Loong Airlines. The parties will target to fly six round trips a week, covering business-to-customer transportation and individual parcel delivery throughout China. JD also opened this service to third party merchants and partners beyond the JD platform.

The use of an all-cargo aircraft is more reliable and flexible than the common alternative of bellyhold capacity on civil passenger airlines because flight times can be adjusted according to industry demand. In full capacity, this aircraft can load 14 tons of goods, covering 130 cubic meters – 10 times the amount of bellyhold capacity on a single civil passenger aircraft.

The aircraft also addresses some of the challenges regarding air transportation resource availability during COVID-19.

JD has already partnered with industry leading airlines, including China Southern Airlines, Air China Cargo and China Eastern Airlines. Customers in over 120 cities can send parcels for delivery via air by JD. Covered areas have expanded from tier 1-2 markets to lower tier markets, providing enterprises and individual customers a high-quality express delivery service.

Going forward, JD plans to open more all-cargo flights from Wuxi to Tianjin, stretching the service to Beijing-Tianjin-Hebei area.

(ling.cao@jd.com)