Nov 3, 2020| JD Retail

Services Consumption Jumps on First Day of Singles Day Grand Promotion

Vivian Yang

by Vivian Yang

Services consumption on JD.com saw explosive growth on November 1^st, the first day of the Singles Day Grand Promotion（November 1^st to 11^th ）. Sales highlights include:

Car Maintenance

Following massive travel and road trip activities during China’s Golden Week holiday (Oct.1^st to 8^th ), the demand for car maintenance has piled up. Sales of car-related products and services soared in categories including car covers, charging equipment, automotive electrical appliances, batteries, spark plugs and more. The top three sales brands on JD during the day were Mobil, Michelin, and Castrol.

On November 1^st, sales of cars on JD.com increased four times, and sales of motorcycles increased eight times year on year. Orders of car maintenance packages offered by JD Auto Services, JD’s offline car services centers, grew 273 times compared with the same period last year.

JD’s offline car services centers, grew 273 times compared with the same period last year.

Online House Buying

During this year’s Singles Day Grand Promotion, JD joined hands with several top-tier Chinese real estate developers such as Vanke, Future Land Development Holdings, and China Railway Construction to offer exclusive discounts.

In the first 30 minutes on November 1^st, purchases of new houses on JD increased 70% compared with the same period last year. People from South China are the most active in purchasing homes and booking house visiting tours on JD. Customers from Beijing, Chengdu and Foshan topped the most active buyers list.

in first 30 minutes purchase of new properties on jd.com increased 70% YOY on november 1st 2020

Fresh Flowers

Safeguarded by JD’s one-stop supply chain solution, JD Flowers saw sales grow five times on November 1^st. In the first 20 minutes on the day, first-party sales of fresh flowers and green plants had surpassed that of the whole day sales in 2019. Sales of gardening tools also increased 90% year on year.

Meanwhile, making flower buying omnichannel on the supply chain side, JD launched a flower trading mini APP from which merchants can book fresh flowers directly from the areas they are produced and receive them in one or two days.

JD's first party fresh flowers sales increased 500% YOU on november 1st day of 2020 signles day grand promotion

Travel Booking

Hotel bookings via JD Travel were four times more than the same day last month, in which orders of high-end hotels increased three times on a month-on-month basis.

Family trips are the most popular choices, with Fantawild Adventure Park, Haichang Ocean Park, Disneyland, Hengdian World Studios and Chimelong Ocean Kingdom being the Top 5 destinations.

Disneyland, Hengdian World Studios and Chimelong Ocean Kingdom being the Top 5 destinations.

Local Life Services

Whole day orders of local services increased more than four times as compared with the same period last year. In less than 30 minutes, door-to-door laundry services increased 80% year on year.

For the whole day on November 1^st, home services purchased on JD.com increased 250%, and payment for gas cards increased seven times on a year-on-year basis.

JD.com increased 250%, and payment for gas cards increased seven times on a year-on-year basis.

Online Auctions

From Oct. 21^st to 31^st, during the Singles Day pre-sale period, the number of auction items on JD Auction increased 97% year on year. Deals of houses related to legal cases increased 50% on a month-on-month basis. Transaction volumes of asset auctions increased 11 times compared with the same period last year.

The Top 3 most popular items on JD Auction are watches, bead bracelets and Khotan jade. The premium of Jade raw materials auctioned by customs reached over 56 times.

The premium of Jade raw materials auctioned by customs reached over 56 times.

JD Life and Services aims to provide diversified services offerings in multiple shopping scenarios to its customers and ensures the overall service fulfillment process is efficient and convenient. More local life-focused services will be promoted on JD.com during this year’s Singles Day promotion further enriching JD’s support of neighborhood services in China.

(vivian.yang@jd.com)

Dec 25, 2024| JD Health, JD Retail

JD Report: Five Health Consumption Trends for 2024

Vivian Yang

On December 24th, JD.com’s Consumption and Industry Development Research Institute, in collaboration with HealthInsight, a media think tank specializing in the health sector, released an insightful analysis of China’s 2024 health consumption landscape. The report outlines five key trends in the health industry, highlighting the increasing consumer demand for proactive health management and the industry’s evolving dynamics.

The Rise of Weight Management Solutions

Modern lifestyles have contributed to rising obesity rates with 34.3% of Chinese adults classified as overweight and 16.4% as obese. Obesity is associated with over 200 diseases, posing significant health risks. The introduction of semaglutide, a GLP-1 receptor agonist for long-term weight management, in China marks a promising development. The market for GLP-1 weight loss drugs in China is projected to exceed 37.852 billion RMB by 2030. On JD.com, searches related to “weight management” have increased more than 3.8 times year-on-year, with growing demand for diet products and home fitness equipment such as kettlebells and leg trainers.

Addressing the Growing Mental Health Concerns
With 95 million people in China affected by depression, mental health is an increasing concern. Consumers are turning to books, stress-relief toys, online consultations, and meditation to manage stress. On JD.com, searches for “mental health” have doubled, with significant interest in emotional release tools and psychological books. JD Health’s Internet Hospital now offers specialized clinics with over 2,300 counselors addressing issues like anxiety, depression, and sleep disorders.

The Booming Sleep Economy
Over 300 million Chinese experience sleep disorders, often due to irregular schedules. The sleep economy is booming with the market size reaching 495.58 billion RMB in 2023 and expected to surpass 600 billion RMB by 2027. JD.com has seen a 210% increase in searches for sleep aids, with high demand for sleep headphones, eye masks, and nutritional supplements. Sales of sleep-enhancing pillows and mattresses have also grown significantly.

Everyday Integration of Medical Devices

The home medical device market is expanding as consumers increasingly monitor their health independently. Products like heart rate-monitoring smartwatches and glucose meters are becoming household staples. This year, JD.com data shows that purchases of vision care devices and smart health monitoring equipment have tripled. The market for home medical devices is expected to reach 380 billion RMB by 2025.

Shifting Focus to Preventive Health Management

Emphasizing early screening and intervention, JD.com has seen a significant rise in orders for health services such as genetic testing and early cancer screening. These trends highlight a shift from treatment to prevention, driven by technological advancements and policy support. As consumer awareness grows, health consumption is becoming a major force in economic development, presenting opportunities for rapid growth in the health industry.

In conclusion, the 2024 health consumption landscape is characterized by a strong shift towards proactive health management and the integration of technology into everyday health practices. These trends not only reflect changing consumer priorities but also indicate significant growth opportunities for businesses in the health sector. JD.com remains committed to supporting these developments by providing innovative products and services tailored to the evolving needs of consumers across the dynamic health sector.

(vivian.yang@jd.com)

Dec 20, 2024| JD Retail

Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference

Vivian Yang

On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.

4D Service Standards

The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:

Dedicated: Integrated solutions for warehousing, picking, and delivery.
Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.

Fast and Accurate Delivery

In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.

Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.

Customized Solutions for Merchants

To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.

Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.

Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.

(vivian.yang@jd.com)

Imported Product Sales Spike on JD during Singles Day Grand Promotion