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JD Super Releases “2022 On-Demand Consumption Trend Report”

by Mengyang He

JD Super, JD.com’s online supermarket business, released the “2022 On-Demand Consumption Trend Report” on March 5, revealing the latest trends of on-demand consumption based on Shop Now consumption data. The report shows that supermarket goods are the main category of on-demand consumption, and there are 9 consumption trends, including first-tier cities (Beijing, Shanghai, Guangzhou, Shenzhen) where the majority of Shop Now consumption takes place.

Shop Now, jointly launched by JD.com and Dada Group last October, is a new business dedicated for JD’s on-demand consumer retail section, and it will more easily connect JD’s more than 550 million customers with products offering delivery within one hour.

According to the report, the top 5 cities that use Shop Now services are Beijing, Shenzhen, Guangzhou, Chengdu, and Shanghai. Beer, snacks, paper towels, baby formula, and menstrual pads make the list for top 5 categories of on-demand consumption, ranging from partying, and emergency use.

Meanwhile, the consumption preferences in different cities vary from one another. The most purchased products by consumers in Beijing are condiments, such as sesame oil, and the most purchased products in Guangzhou are shampoo and other daily necessities. Additionally, the proportion of orders for snacks purchased in Beijing has reached 45 percent.

On demographics, consumers under the age of 35 account for 55 percent. Consumers over the age of 46 have gradually joined the Shop Now consumer group, taking up 24 percent and are keen to purchase daily necessities such as soybean oil through Shop Now services.

The growth rate of female consumers born after the year of 2000 has exceeded 6 times YOY. Many post-2000 females tend to purchase high-quality nutritional products such as premium milk through Shop Now. Another high-growth group are mothers born after 1995, which has increased sixfold YOY in 2021.

At present, JD Super with Shop Now services have covered more than 34,000 physical stores, providing immediate consumption services to consumers in nearly 400 cities across China. It has become an increasingly common choice for consumers to visit JD Super online from home, purchase daily necessities, and enjoy the one-hour delivery experience.

 

(hemengyang5@jd.com)

JD.com Data: Women’s Consumption Increasingly Focuses on Own Needs

by xiaoqian han/doris liu

As Chinese women’s financial status continue to evolve, their consumption habits are also changing and diversifying. On International Women’s Day (March 8), JD’s Consumption and Industry Development Institute released a trends report featuring analysis on female consumption, which shows female shoppers continue to focus on their own needs and tastes, while Chinese women are spending more on themselves.

Compared to male buyers, Chinese female shoppers tend to spend more on household products for their family members. The number of female users on JD.com has continued to climb in recent years, and their purchasing power has reached a new high.

Below are some of the key takeaways from the report:

  • Women are increasingly spending on their own interests
  • Women outpace men in family consumption
  • Women upgrade skills both physically and mentally
  • Women are a driving force in purchasing technology products

Own interests

During the process of consumption, female consumers are constantly re-examining the meaning of shopping and thinking about the real value brought by consumption. What is noticeable is that more women put “buy for self” as a top focus. The data shows that in 2021, the proportion of women’s consumption to gratify themselves increased significantly to reach 54 percent, and the transaction value increased by nearly 30 percent year-on-year (YoY).

Specifically, the transaction volume of luxury items, education and training, local life/tourism, and health services increased dramatically. From March 4th to 7th, luxury brand turnover climbed by 167 percent YoY, luggage categories increased by four times YoY, shoes and boots increased by 105 percent YoY, and the apparel categories increased by 100 percent YoY. The data also revealed that women’s search styles for clothing are more specific and diverse, which to a certain extent shows that women are more aware of themselves and how to cater to their needs and preferences than ever before.

Family consumption

Despite the fact that women’s consumption of self-satisfaction is increasing, the share of family consumption is still substantially larger than men’s. According to the JD report, Chinese female shoppers are more likely to acquire high-tech household appliances for their families. They favor innovative technical household products and baby care items, for example. JD.com data show that female users’ purchases of household washing machines, floor/window cleaning robots, and dishwashers increased respectively by 440 percent, 104 percent, and 69 percent in 2021 YoY. Baby formula smart kettle, Smart Lamp, and baby nasal aspirator all had a 274 percent, 143 percent, and 63 percent growth in sales YoY respectively.

Upgrade skills

According to the JD’s report, women insist on self-improvement both through fitness and inner cultivation. Female consumers contributed 52 percent of book sales in 2021. For the past three years, females outnumbered men by 2.38 times in the number of new customers under the category of books.

Among the Top 10 categories of books most frequently purchased by female shoppers in 2021, military books, comic books, and magazines/periodicals saw the fastest YoY growth in the number of copies sold. Of particular note is the significant growth in females’ consumption of political and military books, which had an increase of 72 percent YoY in 2021 in terms of the number of copies sold.

Women are also looking for fitness products. JD’s sales in 2021 showed that the number of items purchased by women for sports services, swimming, ice and snow sports, and equestrian/folk sports increased significantly YoY, with the number of items purchased for sports services increased 8.4 times YoY.

JD’s data shows that in 2021, the number of pieces of strength training equipment sold among female customers increased by 65 percent YoY. The products with the fastest growth in female purchases were Flexi-Bars, hand grip strengtheners, resistance bands, single/parallel bar/pull-up bars, and shot puts. Flexi-Bar became an important option for women’s strength training, with a rise of 6.1 times in the number of items purchased YoY.

Technology products

JD’s data show that in the past year, the turnover of smart devices purchased by females has risen by 40 percent YoY. In particular, the turnover of smart devices purchased by women aged 46-55 surged by 122 percent YoY.

Data also show that in 2021, the consumption of sports trackers and smartwatches among women aged 46-55 went up dramatically, with a turnover increase of 2.7 times and 1.4 times YoY respectively, while the turnover for VR (virtual reality) glasses, drones, and smart robots also increased by 76 percent, 70 percent, and 40 percent YoY respectively.

 

(hanxiaoqian3@jd.com; liujun215@jd.com)

JD Technology and Miracle Automation Team Up to Promote Lithium Battery Recycling

by Doris Liu

JD Technology and Miracle Automation Engineering Co., Ltd (MAE) signed a cooperation framework agreement on March 8 to step up cooperation in the entire industry chain of lithium battery recycling with a new business model of “Internet + recycling”.

Signing ceremony between JD Technology and Miracle Automation Engineering Co., Ltd.

An ecosystem for lithium battery recycling will be jointly built based on MAE’s resources and experience in the lithium battery recycling industry and automobile-related fields, together with JD Technology’s management capabilities in warehousing and logistics, supply chain technology, cloud computing and big data. It also provides supply chain technology services for companies with financing needs in the industry, aiming to establish an industry benchmark and fully realize the unity of economic, environmental and social benefits.

Mr. Huang Bin, Chairman of MAE, said he was very optimistic about the cooperation with JD Technology. MAE has been focusing on the vision to be “dedicated to serving the whole life cycle of automobiles”, and has put much emphasis on the lithium battery recycling industry, Mr. Huang added that he believes the cooperation with JD Technology will help promote the long-term development of the industry.

According to China’s Ministry of Industry and Information Technology, 3.521 million new energy vehicles were sold across the country in 2021, up 1.6 times year on year, which made China the largest market of new energy vehicles in the world for seven consecutive years. Driven by the surge in production and sales, the demand of batteries installed in new-energy vehicles is high. Furthermore, the new energy vehicles sold in the previous period will be gradually scrapped, triggering a strong need for recycling of retired batteries.

 

(liujun215@jd.com)

JD Donates HPV Self-Test Kits and Hygiene Goods to Women in Rural Sichuan

by Vivian Yang

Ahead of International Women’s Day, JD.com and China Women’s Development Foundation co-launched a charity activity in Daliangshan Yi autonomous prefecture, a mountainous area in China’s Sichuan province, to raise local women’s awareness on feminine hygiene protection.

The donations arrive at the village

The activity plans to promote healthcare knowledge and provide hygiene products such as HPV self-test kits, intimate wash and sanitary pads for 1,500 women in Zhaojue county of the region. The donations were handed to the recipients starting on March 4th.

A sanitary bag is given to each participated local woman

JD Health hosted livestream sessions under the theme to popularize the knowledge about cervical cancer and invited Dr. Lihui Wei, a renowned gynecologist for online medical consultation.

JD Health’s livestream with Dr. Wei on the screening and prevention of cervical cancer

According to Dr. Wei, based on a decade of research data, at-home HPV tests deliver almost 100% accuracy, and e-commerce provides a convenient way for everyone to acquire self-test products, instead of relying on limited hospital resources.

Additionally, JD users can join this activity through the “Orders Charity” program jointly hosted by JD Finance and JD Foundation, by which they can exchange their payment points for “charity energy” free of charge to lift the organizers’ donation amount and encourage greater public participation. They can also donate money directly to the campaign.

Poster of JD’s “Orders Charity” program

AllianzJD, the insurance branch of JD.com has provided RMB 1 million yuan medical insurance for Daliangshang women.

JD Foundation said that JD will continue to integrate various capabilities under JD.com, making full use of the company’s supply chain and logistics strength to work together with public welfare organizations to enhance women’s wellbeing, especially those in rural areas.

 

(vivian.yang@jd.com)

 

Posted in ESG

Diverse Job Opportunities at JD.com Benefit Fresh Graduates and Many Others

by Mengyang He and Yiming Yan

JD.com announced on March 7th that 20 million people have benefited from employment driven by JD.com. JD.com will have 20,000 job openings for the Class of 2022.

JD.com has a broad range of business lines and offers a variety of positions and career pathways for different groups of people based on local conditions, promoting a diverse talent structure. Simultaneously, JD.com encourages the modernization of physical industries by empowering technology and services to physical stores, small and medium-sized businesses, and new farmers, indirectly driving the employment of nearly 20 million people.

For fresh graduates

JD.com has opened 358 types of positions for fresh graduates in the past 4 years, which is the largest scale in the industry, providing nearly 60,000 employment opportunities, and that number has increased steadily.

For a long time, JD.com has spared no effort in investing in talents. When compared to the same period last year, college graduates’ salaries will rise by up to 35 percent in 2022. JD.com has also set up a tailored training mechanism for fresh graduates.

According to the data of JD.com in 2021, nearly 50 percent of fresh graduates have been promoted, and 25 percent of fresh graduates have been promoted twice in a row; nearly 80 percent of post-90s technical majored graduates have rapidly grown and become experts, and an increasing number of young people born post-1990-95s are joining management positions and becoming the core asset of the company.

For rural areas

As of now, more than 80 percent of JD Logistics’ frontline personnel are from rural areas. JD.com supports a high-quality life for over 200,000 rural families and over 1 million rural residents by offering stable income and perks to employees. In terms of local employment, more than 60 percent of JD Logistics’ front-line employees work in their home provinces.

Since the launch of the JD Rural Revitalization “March to Rich Plan” in October 2020, JD.com has docked over 1,000 agricultural specialties and industrial zones, covering a large number of rural origin products, driving rural areas to achieve RMB 320 billion yuan in output value.

For better life

According to data from JD Logistics’ 2021 interim report, JD Logistics’ compensation and benefit expenses for frontline employees reached RMB 17.2 billion yuan in half a year, and the monthly compensation and benefit expenses for a frontline employee exceeded RMB 11,000 yuan.

Over the years, JD Logistics has insisted on providing five insurances and housing fund for frontline employees, as well as additional commercial insurance, special environmental subsidies, and Covid-19 insurance, among others, as well as industry-competitive salary and benefits.

JD Logistics also provides a wide range of career development opportunities for its employees, while providing frontline staff with improved perks and a better working environment. Since 2014, JD.com has collaborated with renowned schools to launch projects such as “Go college at JD.com,” which supports frontline employees in continuing their education and provides student funds for employees with exceptional performances and families with challenges to realize their university dreams.

Besides the frontline staff, JD.com has considerable input in driving employment within its own ecosystem. With JD’s supply chain and technological support, a huge number of people are integrating their lives and careers into the towns and villages. Among these, through JD’s omni-channel business, JD.com has connected 3.67 million physical stores covering a variety of businesses, such as pharmacies, specialty stores, auto repair shops, flower shops, and so on.

 

(hemengyang5@jd.com; yanyiming1@jd.com)

Posted in ESG

When Ask a Vet Online, JD Pet Hospital’s Response Amazed Pet Owners

by Vivian Yang

As he sought guidance on easing his dog’s itchy ears, Mr. Meng, a dog owner from  Zhengzhou city in Henan province, never expected to receive a hand-drawn sketch from the telemedicine vet showing step-by-step instructions for cleaning his pet’s ears.

“The doctor’s sketch was so vivid, a genuine piece of art work.” exclaimed Meng. He posted the drawing on the internet recently and it went viral on social media on World Hearing Day, which falls on March 3rd.

Dr. Wu’s sketch shows instructions for cleaning dogs’ ears

The “artist,” Dr. Wu, a registered vet on JD Pet Hospital, said that drawing is an effective way to communicate with pet owners online, giving them easy-to-follow visual guidance.

“I’m getting a lot of online consultations about pet eye and ear care, as well as medicine administration methods, not just for cats and dogs, but also for parrots, lizards, frogs, and other exotic pets,” Wu said, adding that he’s enrolled in sketch classes to better his sketching skills.

“I found my drawing a helpful way to popularize pet-care knowledge and I believe our internet hospital may bring more convenient and reassuring service for pet owners,” he continued.

JD Pet Hospital provides online-to-offline healthcare services for pets based on JD Health telemedicine and JD Pet’s products and services resources. Since its launch in October 2021, over 5,000 veterinarians have joined the platform, providing timely online support for pet owners through messaging, images, voice and video conferencing.

The platform has recently introduced online consultation packages that allow users to interact with vets online multiple times at a favorable rate.

JD Pet Hospital’s online consultation package

According to a white paper on China’s pet industry published by iResearch, a consulting firm, by the end of 2021, there are more than 68.4 million pet owners in China’s urban areas, up by 8.7% from 2020, who generated a pet market worth over RMB 249 billion yuan (US$40 billion), with pet medical treatment accounting for nearly 30 percent of the market, making it the second largest segment after pet food.

 

(vivian.yang@jd.com)

German Luxury Brand MCM Opens Flagship Store on JD.com

by Xiaoqian Han

MCM, a German luxury brand, launched a flagship store on JD.com on March 2nd, offering a wide choice of trendy items such as bags, ready-to-wear, shoes, accessories, and fragrances.

The collection for the spring and summer of 2022 has also been launched in JD.com’s flagship store. With its romantic, charming, and vibrant colors, the München collection handbags, which are the featured bags this season, have attracted a sizeable group of customers.

MCM PORTUNA mini bag

MCM was founded in 1976 with the goal of creating leather accessories inspired by German culture. In order to attract worldwide Generation Z and millennial customers in the digital age, the brand mixes the innovative spirit of the times with German origins, focusing on functional and innovative design, and always pursuing cutting-edge technology and fashion style.

To date, JD has gathered more than 300 flagship stores of major fashion and lifestyle brands, including French fashion brand LANVIN and AMI PARIS, Japanese brand Yohji Yamamoto and BE@RBRICK, Italian brand MSGM and GOLDEN GOOSE, etc.

 

(hanxiaoqian3@jd.com)

 

The First Chinese Retailer Among World Top 10: JD.com

by Yuchuan Wang

According to the report “Global Powers of Retailing 2022” released by Deloitte in late February, JD.com was listed as one of the Top 10 retailers worldwide and the only Chinese company that made the list.

The ranking is based on the financial performance and operations for financial years ending within the 12 months from 1 July 2020 to 30 June 2021 (FY2020). With a revenue of over USD 94.4 billion, JD.com moved up four places to enter the Top 10.

Deloitte says that JD has achieved the second highest sales growth among the Top 10 companies, with a year-over-year FY2020 retail sales growth of 27.6%. The company also achieved highest five-year compound annual growth rate (CAGR), 31.2%, in FY2015-2020.

The report highlighted that JD.com “delivers the majority of orders to customers through its own fulfillment infrastructure,” and the company is “exploring ways to make their supply chain operations greener.”

With over 550 million active customers, JD.com is setting the global standard for online shopping experiences, offering a vast selection of products, across every major category such as electronics, apparel and home furnishings, FMCG, fresh food, home appliances and more. Nowadays, over 90% of JD.com’s first party orders can be delivered within 24 hours thanks to the company’s nationwide logistics network.

 

(yuchuan.wang@jd.com)