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JD Upgrades Autonomous Delivery Services for 618 Grand Promotion

Posted on by Yuchuan Wang

by Yuchuan Wang

JD Logistics announced on Jun. 10 that it will upgrade the service of its autonomous delivery vehicles during this year’s 618 Grand Promotion to satisfy consumers’ demands whenever and wherever.

At the same time, 30 new Level-4 autonomous vehicles are being put into use in Changshu, Jiangsu province from today. Last October, JD announced plans to help Changshu transform itself into a smart delivery city. During this 618 sales promotion, daily orders fulfilled in Changshu have been 1.5 times that of last year.

JDs autonomous delivery vehicles

“The manufacturing for these vehicles includes over 50 processes and over 140 checks for quality to ensure its stability,” said Dr. Qi Kong, chief scientist and head of JD’s autonomous driving technology. “It marks an important step for the scalable application of JD’s autonomous delivery vehicles.”

The upgrade covers three aspects:

JD autonomous vehicles will for the first time support “scheduled delivery,” in which customers can designate times for the vehicle to come to their doorsteps. By transforming the vehicles into “mobile stations,” it will provide even more convenient last-mile delivery service to customers.

Besides last-mile, the vehicles will be utilized to transfer goods among different JD delivery stations, to facilitate the parcel surge during the 618 sales period or customers changing their addresses.

JD’s autonomous delivery vehicles will also be applied in more on-demand delivery scenarios. SEVEN FRESH supermarkets in Beijing are already adopting the robots to help deliver fresh produce orders within 3-kilometer radius.

 

(yuchuan.wang@jd.com)

JD Establishes Tibet’s Largest Smart Logistics Center

Posted on by Yuchuan Wang

by Yuchuan Wang

Over 100 automated ground vehicles (AGVs) were put into use in JD’s 27,000 square-meter logistics center in Lhasa, Tibet on Jun. 9, making it the largest smart warehouse in this autonomous region. Adopting the AGVs doubles warehousing efficiency and will support the sales surge during 618 Grand Promotion, the biggest mid-year shopping festival in the country.

“These AGVs help move goods safely and quickly, greatly speeding up the warehousing in-bound and out-bound processes,” said a warehouse manager.

Technology and automation helps JD Logistics maintain its unique same and next day delivery services even during peak periods such as the ongoing 618 Grand Promotion. By 5 pm on Jun. 1, the number of items which purchased and had already been delivered surpassed that of the entire day of Jun. 1 last year.

JD launched the first delivery station in Tibet in September 2011. In 2017, the company began the establishment of Tibet’s first large-scale e-commerce logistics park and enabling consumers in Lhasa to receive their orders on the same day for the first time.

JD will further develop its logistics infrastructure in the Tibetan region, building more warehouses, transfer and distribution hubs, to serve better local customers and help Tibet’s specialties reach the rest of the nation.

The AGV researched in-house by JD Logistics and applied in the warehouse is used for picking goods. It can recognize QR codes on the floor for route planning as well as automatic obstacle avoidance. The pickers can stay on the working platform and wait for the AGVs to come to them.

 

(yuchuan.wang@jd.com)

Dada Q1 2021 Earnings: Further Deepen Cooperation with JD.com under Omni-channel Strategy

Posted on by Hui Zhang

by Dada and JD

Dada Group announced its first quarter financial results on June 8th, kicking off 2021 with another strong quarter.

Dada’s total net revenues increased by 52% YOY, exceeding the high end of its guidance. Revenue generated from JDDJ reached 778 million, with a 2-year CAGR of 97%. GMV of JDDJ for the twelve months ended March 31, was RMB 28.1 billion, an increase of 78.9% YOY. And the number of active consumers was 46.1 million.

“We are pleased to kick off 2021 with another strong quarter,” commented Mr. Philip Kuai, Chairman and CEO of Dada. “We are excited to further deepen our cooperation with JD.com under the omni-channel approach. Leveraging JD’s devoted support, we will better fulfill demands for local on-demand retail and its delivery on JD.com, covering various scenarios and categories, and expand our omni-channel cooperation with JD.com. Together with JD.com, we will continue to provide consumers with superior experience, empower retail and brand partners and achieve a win-win cooperation for all.”

JDDJ, the on-demand retail platform, has constantly expanded its geographic coverage, especially in lower-tier cities, and further diversified category coverage to provide consumers with more product offerings in more categories on demand. By the end of the first quarter, JDDJ platform has covered over 1,500 cities and counties, which has more than doubled compared to the same period last year. While flagship supermarket category remains on the fast growth trajectory, JDDJ has made significant progress across many other categories.

On-demand delivery platform Dada Now’s intra-city delivery services to chain merchants continued to grow significantly, with revenue in the first quarter increasing by more than 130% YOY. As more chain merchants choose Dada services, the store penetration for each merchant continues to rise. As of the end of Q1, Dada Now provided support to logistics companies in over 2,700 cities and counties and the platform continued to deepen its cooperation with JD Logistics.

Please find the full version of the financial report here.

 

(press@jd.com)

JD’s Delivery Robots Arrive in Guangzhou for COVID-19 Relief

Posted on by Ling Cao

by Ling Cao

JD’s autonomous delivery vehicles arrived in Guangzhou on June 4 to provide contactless delivery service to districts currently under home quarantine due to new COVID-19 cases. This is the third time JD’s delivery robots have been sent to the frontline for COVID-19 relief efforts, following Wuhan and Shijiazhuang.

“The first robots will be sent to 14 residential compounds in Guanggang (GZ Steel) New Town in Liwan District, ensuring the last-mile delivery for daily necessities,” said Qi Kong, chief scientist and head of autonomous driving at JD Logistics. “Now we are planning for the transportation routes and technology testing.”

During the peak of the pandemic in early 2020, JD quickly allocated the robots in Wuhan for support after just one week of preparation time. The robots traveled over 6,800 kilometers and delivered more than 13,000 packages during that time.

Since starting the program in 2016, JD’s autonomous delivery program has developed from delivery within school campuses to open roads at scale. Powered by the high-level autonomous delivery technology, it can avoid obstacles automatically, recognize traffic lights and drive automatically without assistance from humans.

Last month, JD become one of the first three enterprises in China to obtain road test license plates for autonomous delivery vehicles.

“It will provide more space and opportunities for the industry to grow,” added Kong.

 

(ling.cao@jd.com)

JD Logistics Launches China-U.S. Cargo Flight

Posted on by Yuchuan Wang

by Yuchuan Wang

JD launched its first cargo flight between China and the U.S. on Jun. 7, following the launch of its China-Thailand charter flight on May 28.

“Leveraging JD.com’s e-commerce advantages and the company’s overseas warehouses network, we are building an end-to-end fully self-operated route to facilitate the transport of quality Chinese products to the U.S. and vice versa,” said Stard Huang, president of JD International Logistics.

The route between Nanjing Lukou International Airport and Los Angeles International Airport will be operated three times a week by China Eastern Airlines. By launching front warehouses in Shanghai and Shenzhen, the freight route will be able to deliver products from China’s two major manufacturing regions in eastern and southern China. Currently goods mainly include cross-border e-commerce products such as apparel and fast-moving consumer goods (FMCG).

With JD’s U.S. warehouses in California and New Jersey, the flight will be able enable transportation from China to clients in the U.S. as fast as 48 hours, greatly reducing the fulfillment time and further stimulating goods transport between the two countries.

JD’s international logistics business has been working with enterprises to help them shorten cross-border delivery time and build up their global distribution capabilities. The e-commerce and logistics powerhouse targets to build a “double 48” network to deliver from China to the destination country within 48 hours and deliver to the end customer within 48 hours.

JD has 32 bonded warehouses and overseas warehouses, with a total management area of approximately 440,000 square meters as of December 31, 2020. Through cooperation with international and local partners, JD has established international routes covering more than 220 countries and regions.

 

(yuchuan.wang@jd.com)

P&G and JD Jointly Launch Soccer Field Made from Plastic Bottles

Posted on by Yuchuan Wang

by Yuchuan Wang

Students at Xianlin campus of Nanjing Foreign Language School in Suqian School had a penalty kick competition on a new soccer field made of recycled plastic bottles on Jun. 4. The field has been constructed using recycled plastic bottles. Last year, over 20,000 families joined the bottle recycling program launched by JD Green Stream Initiative (GSI) and P&G Beauty.

Soccer field made of recycled plastic bottles in Nanjing Foreign Language School Xianlin Campus Suqian School 

In Jul. 2020, JD and P&G initiated a program which enables customers in Shanghai and Guangzhou who purchase hair care products from P&G brands including Head & Shoulders, Pantene, VS Sassoon, Rejoice, Herbal Essences, Hair Recipe and Aussie to receive their products in JD’s reusable “green box”. By scanning a QR code on the box and packing it with their own plastic bottles, customers can arrange for JD couriers to collect it from their doorsteps.

“JD has always attached great importance to lead the contribution of the development of society while developing our business,” said Jerry Duan, head of JD GSI. “It is gratifying to have partners like P&G on our journey and we look forward to be joined by more partners to exert their influence for a more sustainable world.”

“Our trial project recycling packages and bottles through green logistics with the JD GSI helps create a sustainable ecosystem for brands, platforms and consumers,” said Jiafei Lu, head of supply chain packaging at P&G Beauty. “We are glad to partner with JD to promote global enterprises to develop sustainably.”

P&G has been a long-term partner for JD’s GSI since 2017 and has cooperated with JD on multiple sustainable programs, such as implementing simplified packaging that reduces over-packaging, shipment of shampoo in its original container, and the use of green reusable boxes for P&G products.

 

(yuchuan.wang@jd.com)

Posted in ESG

Belgian Luxury Brand MONETA Launches Store on JD

Posted on by Hui Zhang

by Hui Zhang

Belgian jewelry luxury brand MONETA launched an official flagship store on JD.com on Jun. 3, bringing both its classic and new jewelry lines to JD’s over 500 million consumers.

JD.com is currently the only online place to purchase the brand’s classic collection, Ara Chloroptére, in China. Consumers will be offered customization services to mark the online store’s opening. Meanwhile, new collections, such as La Mode, Yingmo, Kosa, and La rétro de Victoria, will also be available on JD.

“MONETA launching a store on JD is an important step in the brand’s digitalization strategy. We have been actively embracing China’s new retail environment and continuously optimizing the consumer shopping experience to enhance communication and connection with our customers,” said Jianbo Zhen, executive director of MONETA China.

“The opening of MONETA store on JD enriches our jewelry category. Furthermore, JD’s strong platform capabilities together with premium services will help MONETA reach more Chinese consumers,” said Kevin Jiang, President of International Fashion and Lifestyle.

A vast pool of consumers with strong consumption power and JD’s unparalleled logistics speed are the major reasons why the brand chose to partner with JD.  JD has witnessed strong sales performance in the first hour of June 1, the first day of JD’s annual 618 Grand Promotion (Jun. 1-18), with sales of luxury clothing and accessories, shoes, and bags increasing by 113%, 220%, and 82% respectively YOY. In addition, JD’s nationwide warehouses which can guarantee orders to be delivered within 24 hours can not only make it easy for the brand to reach out to more Chinese consumers, but also ensure the delivery speed.

The opening of MONETA store on JD enriches our jewelry category

MONETA, a fine jewelry brand originated in Belgium, was established in late 20th century and began to expand into the U.K. and U.S. markets in the mid-1980s, focusing on providing private jewelry customization services for high-end users in Europe. The brand entered the Chinese market in 2006 by opening boutiques across the country to serve a wider range of consumers. The partnership with JD will bring the brand access to more Chinese consumers.

 

(zhanghui36@jd.com)

JD Health Launches Service Hotline 950619 and New App

Posted on by Vivian Yang

by Vivian Yang

JD Health introduced its hotline service 950619, and the new look of its JD Health application on June 3, as JD.com’s  618 Grand Promotion is in full swing.

According to a representative of JD Health’s customer service team, customers can use this number to consult all kinds of issues related to JD Health Internet hospitals, including questions on pharmaceutical product purchases, medical consultations, healthcare management services, medical insurance inquiries and more.

Most members of the customer service team are licensed pharmacists and certified medical practitioners who will provide real-time person-to-person responses via the call center from 9 A.M. to 9 P.M. every day.

Customers can continue to access 24/7 online consultation via JD’s app for medical support out of the working hours.

Phone calls of JD Health’s “Family Doctor” telemedicine program users will be answered by their designated health managers at any time during the day and night.

In addition, JD Health’s app has been revamped to better suit customers’ habits and needs by putting the frequently used doctor-searching function in a more prominent position, and placing direct entrance points to local medical services such as physical examinations, vaccination, eyes and oral care on the app’s landing page, helping users to conveniently reach and book online-to-offline medical services.

“In addition to JD’s main app and JD Health’s app, JD Health’s customer service hotline provides one more channel that helps bring our healthcare services closer to the users in a convenient and personalized manner,” said the representative.

New look of JD Health APP

New look of JD Health APP

Customers will also find more useful health content on the new app edition, including doctor livestreaming, real-time healthcare information updates, educational videos and more.

Under its parent company JD.com, JD Retail’s customer service hotline for its online shopping services is 950618, and JD Logistics’ hotline for delivery services is 950616.

 

(vivian.yang@jd.com)