Mar 4, 2020|
WEF Highlights JD’s Efforts in Fighting COVID-19
by Ling Cao and Ella Kidron
JD was highlighted in an article published by the World Economic Forum’s Agenda blog on March 3rd focused on how Chinese companies are helping to solve mobility challenges during the outbreak.
It goes into detail about JD’s initial robot delivery in Wuhan in early February, highlighting that these robots can “help solve delivery issues and provide a ‘touchless’ system to help reduce the risk of virus spread.”
“Chinese companies are stepping up to contribute to the response” to COIVID-19,” states an earlier article published on WEF’s Agenda blog. JD has spared no effort in fighting against COVID-19 in China.
The article highlights, “JD Logistics deployed autonomous ground robots for last-mile delivery of supplies in Wuhan hospitals.” JD’s robots are on the frontlines to provide contactless last mile delivery services.
WEF also highlights Chinese companies’ moves to address employment challenges during the period. “At the same time, to minimize the impact on unemployment, both Alibaba and JD.com launched a talent-sharing plan to hire short-term staff from temporarily affected sectors, including restaurants, bars and small shops that are closed by law or have simply shut due to lack of customers, for flexible job openings in e-commerce and supermarkets.”
WEF also mentions that companies like JD “have launched free online health consultation services”. Early on in the fight against the virus, JD Health launched a series of free consultation programs and is hosting livestreams to support people with medical and psychological queries related to the coronavirus, as well as other illness. This can help some people avoid going to the hospital to see doctors to manage needs that can be met online.
WEF highlights that companies like JD are “working to keep supply chains running”. While ensuring livelihoods, JD has helped transport over 6,000 tons of medical supplies and daily necessities to Hubei to date. From early on, JD has leveraged its capabilities from retail, logistics, technology, health and other areas to provide immediate support.
More information on the company’s fight against the virus is regularly updated and can be found here: https://jdcorporateblog.com/fight-against-coronavirus-jds-support/.
Apr 29, 2024|
JD.com Teams Up with Brands to Launch “Trade-in Alliance for Household Appliances and Home Goods”
JD.com recently announced the “Trade-in Alliance for Household Appliances and Home Goods” in collaboration with over 100 renowned brands. This initiative, unveiled on April 27, aims to expand and enhance trade-in services across China and has already been successfully implemented in 20 provinces and cities.
The Trade-in Alliance allows consumers to access JD’s trade-in services for an extensive range of products, covering over 200 subcategories including TVs, refrigerators, washing machines, air conditioners, and more. The initiative caters to a growing demand, with more than 16 million users leveraging JD’s platform since 2023 to exchange their old household items for new ones. This represents a 200 percent increase in first-time users year-on-year.
To further enhance the customer experience, JD.com has introduced the “Three Free & Four Unlimited” trade-in service. This service includes complimentary door-to-door pickup, disassembly, and handling of old goods. Additionally, it places no restrictions on the trade-in items regarding their original purchase channel, brand, age, or condition. With just four simple clicks on the JD app, users can receive generous discounts from their old goods and enjoy the convenience of JD’s one-stop trade-in services.
JD.com also utilizes its logistical strengths to extend these services to even the most remote areas of China. For instance, customers living in Tibet at an elevation of 4,300 meters can now easily access JD’s trade-in options, including doorstep delivery and recycling of old appliances.
The Trade-in Alliance is built on six foundational pillars: service capabilities, brand support, marketing initiatives, industry chain synergies, omni-channel development, and category cooperation. By fostering closer partnerships with leading brands in the household appliance and home goods sectors, JD.com is setting a new standard for hassle-free trade-in services, offering unparalleled convenience and value to consumers nationwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
JD.com CFO Sidney Huang: Retirement and Pre-Planned Transition of Role to Sandy Xu
