Sep 14, 2023|
JD Health Dispatches Expert Physician and Donates Critical Supplies for Earthquake Relief in Morocco
by Vivian Yang
JD Health is rapidly mobilizing resources to aid the ongoing earthquake relief efforts in Morocco. On September 14th, we dispatched an expert orthopedic doctor to collaborate with the international disaster response team led by the Beijing One Heart Sphere Charity Foundation. Additionally, we’re coordinating the delivery of essential medical supplies to support the mission.
Dr. Zhang Haijing, a veteran in medical relief with nearly two decades of specialized experience, will represent JD Health in Morocco. His extensive background includes involvement in flood relief, earthquake rescues, counter-terrorism operations, and mass event medical assistance. Since joining JD Health, Dr. Zhang has provided complimentary consultations to hundreds during emergency rescues, drawing from his expertise in wilderness first aid and medical rescue.
The volunteer team will depart at midnight on September 14th, Beijing time. They will bring an initial shipment of critical medical supplies, generously donated by JD Health in partnership with China’s leading medical product manufacturer, HYNAUT. The shipment includes essentials such as iodine swabs, sterile disinfectant swabs, waterproof dressings, adhesive tapes, surgical dressings, non-woven bandages, and N95 masks, among others.
At JD Health, we take immense pride in our team of full-time doctors—92% of whom have over a decade of clinical experience. In addition to offering daily online medical consultations, our doctors are committed to humanitarian work. They have been on the front lines of various disaster relief operations, both domestically and internationally. Following the devastating floods in Henan and Shanxi in 2021, our team provided critical on-site medical support and facilitated the donation of essential disinfection and pharmaceutical supplies. Earlier this year, when a severe earthquake hit West Asia, we were quick to mobilize resources, offering crucial support to local relief efforts. And just last month, we sent doctors to Zhuozhou in Hebei Province, an area heavily impacted by persistent torrential rains.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com and Spier Unveil ‘Creative Block Up,’ a Wine Experience Crafted for Chinese Wine Enthusiasts
