JD Adopts Smart Delivery Vehicle in Shijiazhuang

by Yuchuan Wang

JD has rolled out a smart delivery vehicle in Shijiazhuang, Hebei province, one of the latest epicenters of the COVID-19 outbreak. On Jan. 27th, the smart delivery vehicle packed to capacity drove from JD’s Botian delivery station in Shijiazhuang (300 km south of Beijing), and delivered parcels to the community compound “Nanshixincun” (南石新村).

A customer in Shijiazhuang is typing the verification code to pick up his order from the smart delivery vehicle

A customer in Shijiazhuang is typing the verification code to pick up his order from the smart delivery vehicle

Due to the epidemic, people in Shijiazhuang are relying even more on e-commerce. Xinyu Yang, the head of the delivery station, said his station has seen an increase of 1,000 parcels each day compared to the normal daily average, “In the past, each courier delivers about 130 parcels a day, but now they need to deliver nearly 200.”

“What’s more, there are some communities are under lockdown, so we’ve communicated with them to use the smart delivery vehicle to fulfill customers’ orders,” Yang added.

The vehicle can be loaded with 24 parcels at a time. Couriers will disinfect the vehicle before it leaves the delivery station. It plans its own route based on autonomous driving technologies, and travels unsupervised to a designated pick up point. Once it arrives, it will make a phone call to the customer and send a message with a verification code to retrieve the orders.

The smart delivery vehicle is a demonstration of JD’s level-4 autonomous driving technology on public roads without any human interference. It can automatically identify other vehicles, traffic lights, pedestrian and even pets on the road and avoid them accordingly. In Changshu, Jiangsu province, JD is helping to build a smart city based on autonomous driving.

 

(yuchuan.wang@jd.com)

JD Pet Brings Chinese New Year Warmth to Homeless Animals

by Rachel Liu

As its Chinese New Year Grand Promotion continues, JD hasn’t forgotten to bring warmth to homeless animals.  JD Pet, together with charity organizations including NPI, a Shanghai-based charity organization, Beijing Animal Adoption Day, as well as pet product brands including Mars, My Foodie, Nature Bridge and more have donated 10,000kg pet food for homeless animals.

“As Chinese New Year comes, we hope to bring a warm and comfortable festival for animals too,” said a JD Pet representative. “The brands were also very active to support the program. We encourage society to care more about the living conditions of homeless animals, and also, JD will leverage its supply chain advantage to provide more support for charity programs.”

JD will leverage its supply chain advantage to provide more support for charity programs.”

This is not the first time JD has been involved in animal related charity programs. In early 2020, JD worked with over 10 brands including Wanpy and BLACKHAWK to donate 5,000kg of pet food and 6,000 boxes of medicines to the Wuhan Animal Care Organization to help over 3,000 animals in danger under COVID-19. During the last Singles Day Grand Promotion, JD Pet, working with JD Logistics and charity programs like Animals Asia and several pet brands, launched the initiative to encourage customers to remake the delivery boxes into shelters for animals. Over 50,000 customers joined the initiative.

 

(liuchang61@jd.com)

Posted in ESG

Two European Jewelry Brands Join JD

by Hui Zhang

Two jewelry brands, Rosantica by Michela Penero from Italy and COLLEC from France, launched official flagship stores on JD.com to bring their world-class products to JD’s consumers.

The brands will introduce their classic collections through flagship stores. Rosantica will bring its handmade jewelry and bags to JD. COLLEC, whose name is derived from “Collective of Artists”, will bring its new jewelry collection COLLEC x LEXIE LIU “Meta Ego”, which was co-created with Chinese singer Lexie Liu. Meanwhile, the French brand will also release a new collection, Rubik’s X COLLEC, to celebrate the 40th anniversary of Rubik’s Cube.

Rosantica will bring its handmade jewelry and bags to JD.

Rosantica Bags

The partnership with JD will empower the two niche brands to reach more Chinese consumers, taking advantage of its technology-based e-commerce solutions, from marketing to logistics, JD.com’s big data analysis, smart logistics, and supply chain management. Meanwhile, premium services including JD Luxury Express and 24/7 consumer service will ensure a seamless shopping experience.

Rosantica was founded in Milan in 2007 by renowned Italian designer Michela Panero. The brand retains the bejeweled design style in 1920s, inspired by ancient Rome, Greece and other classical cities. It makes full use of satin, velvet, pearls, and more to create exquisite jewelry and bags.

Rosantica jewelry

Rosantica jewelry

With a belief in design and creativity, COLLEC works with multi-cultural and multi-disciplinary group of talents to co-design each of its collections. COLLEC believes that outstanding outcomes stem from people with diverse backgrounds, thus each of the brand’s collections originates from partnership with talent from around the world, active in music, cinema, fashion or art.

JD will leverage its capabilities give the two brands exposure to more Chinese consumers,”

“The introduction of the two niche brands will bring a variety of jewelry and other products to JD’s consumers and enrich our platform’s product categories,” said a spokesperson from JD. Meanwhile, JD will leverage its capabilities give the two brands exposure to more Chinese consumers,”

 

(zhanghui36@jd.com)

OnePlus Opens Special Brand Area At JD Home Stores

by Martin Li

Chinese smartphone maker OnePlus has set up special demonstration areas at 41 JD Home stores in cities including Beijing, Shanghai, Nanjing and Hangzhou.

JD Home is a brick-and-mortar store brand of JD.com, which sells a variety of quality computers, telecommunication devices and consumer electronics.

The announcement marks the start of offline channel cooperation between the two companies. Based on the cooperation, JD will give OnePlus access to its livestreaming technology and data resources, as well as one-hour delivery service.

JD will give OnePlus access to its livestreaming technology and data resources, as well as one-hour delivery service.

Meanwhile, OnePlus will provide sufficient supplies, brand training, and promotion support to the stores.

The number of the stores which house the special brand area for OnePlus is expected to grow further.

“JD Home and OnePlus will pursue deep cooperation in supply chain and omnichannel, as well as omni-scenario marketing, in an effort to make it easier and faster for consumers to buy OnePlus smartphones and give them a better shopping experience,” said a representative of JD’s communications business unit.

“We will partner with JD Home to explore omnichannel marketing, making full use of our respective resources and advantages to improve customers’ shopping experience,” said a OnePlus spokesperson.

The two companies started close cooperation when OnePlus launched its OnePlus 5 Series. JD Home stores played host to its new phone launch in different forms such as pop-up stores.

In April 2020, OnePlus launched the inaugural sale of its flagship phone OnePlus 8 at JD Home stores in ten cities in China, including Wuhan in Hubei Province, Chengdu in Sichuan Province and Kunming in Yunnan Province, and Shanghai.

Established in 2013, OnePlus has attracted more than ten million users in 196 countries and regions, covering developed markets like the United States and West Europe.

 

(bjlihao3@jd.com)

 

 

JD Auto Report: Car Sales and Auto Aftermarket to Move Online

by Vivian Yang

According to the data from JD, in 2020, the number of car brands that sell cars on JD Auto, JD’s online automotive selling platform, doubled YOY.

The JD Big Data Research Institute and 21st Century Business Herald, China’s leading business media group, co-launched the JD Auto Consumption Ecosystem Report 2021 on Jan. 28, concluding that online platforms’ role in integrating the whole chain of automotive manufacturing, transportation, sales and services is crucial for the development of the auto industry against the odds of the pandemic.

“China’s auto market witnessed a robust bounce back in the second half of 2020 after COVID-19-caused sales to decline earlier in the year, with an increasing amount of  car sales and aftermarket services happening via ominichannel,” noted Hui Liu, Chief Data Officer of JD Big Data Research Institute, co-author of the report, during the online report release event.

When it comes to motorcycles, Gen Z and females become the fastest growing consumer groups. JD Auto’s data shows that consumers under 25 years old account for 28% of the overall motorcycle buyers on the platform. The number of female buyers increased by 61% YoY. They represent 39% of the overall motorcycle buyers on JD.com in 2020.

Tires and engine oil topped the list of auto aftermarket product sales, with transaction volume rising 24.8% and 9.7% respectively, reflecting the high speed growth of online market for auto products.

Brands such as Mobil, Shell, Pirelli and Michelin whose engine oil or tires are highly trusted, enjoy stable growth online via JD.com.

As China’s auto market has become increasingly mature. Consumption of car maintenance and insurance on JD is surging. By December 2020, JD Auto Service, JD’s omnichannel car maintenance chain had expanded to over 1,200 stores in 29 provinces, municipalities and autonomous regions across China.

The report also highlighted that consumers from China’s lower-tier cities and owners of new energy vehicles have high demand for arranging car maintenance via online platforms.

Additionally, sales of car-use electronics, cleaning and decoration products experienced rapid growth at the same time, with decorative products reaching 407% YoY sales increase in 2020, said the report.

 

(vivian.yang@jd.com)

Movie Director Chuan Lu Produces Mini-Movie for JD ahead of Chinese New Year

by Rachel Liu

Chinese movie director Chuan Lu produced a mini-movie for JD ahead of Chinese New Year to promote the mobile phone service package provided by JD Mobile. Lu joined a sharing session at JD’s Beijing headquarters on Jan. 28 talking about the story behind this production.

Lu is famous for his movie works including Hoh Xil, The Missing Gun and City of Life and Death. He won Best Film Director at the Fourth Asian Film Awards in Hong Kong in 2010. The mini-movie he produced for JD, named The Longest Chess Game, is based on a real-life story about two train station agents who remained on duty during one Chinese New Year holiday.

The tier-5 train station, which is the smallest station in China’s railway system, had only two agents, and they needed to work in turn every 12 hours. To ease the young agent’s homesickness, the older encouraged him to play chess. Due to their work schedule, they could only make one move every 12 hours when they returned from duty, and the game ultimately helped them find pleasure and comfort in the isolated place.

The mini-movie has a special resonance in China, where hundreds of thousands of hard working station agents, engine drives, couriers, medical workers and more people remain on duty during Chinese New Year each year so that other Chinese people can enjoy a happy, safe and convenient festival.

JD Mobile would also like to provide peace of mind for customers shopping through its comprehensive service package.

During the sharing session, which was widely welcomed by JD employees, Lu talked about his idea for producing this movie: “This story is about the ordinary people’s insistence behind our daily lives. I hope that through this story, the audience can also feel the same spirit of JD’s consistent services, which aim to provide customers the best shopping experience. I also wish to pay my tribute to the people who have sacrificed their own time and efforts to make other people’s lives happier.” Lu also share his experience of making films for different international enterprises, and answered questions from JD’s employees.

JD’s mobile phone service package includes five services: 30-day return, one-hour delivery, free trial for 7 days, trade-in and “30365” service. The “30365” service means that customers can get a full refund if their phones have hardware problems within 30 days after the orders were made, or get a brand new product if there are problems within 365 days. When the service was launched last August, orders of mobile trade-in services on JD increased over 50% compared with the week prior to the launch.

 

(liuchang61@jd.com)

JD to Rid Ski Enthusiasts of Equipment Woes with New Solution

by Ella Kidron

Life is about to get much easier for ski aficionados.  Thanks to a new solution JD Mini Storage (京小仓), the individual storage service provided by JD Logistics (JDL), skiers no longer need to lug their equipment from home to the slopes and back again. With the storage solution, bulky, heavy skiing and snowboarding equipment can be stored or shipped between seasons.

The initial partnership includes seven ski resorts across China under the Jiangshan Lihong (江山力宏) group of resorts. The resort in Chongli, Zhangjiakou, Hebei province (a 4 hour drive from Beijing), the site for 2022 Winter Olympics, sees 70% of customers from the Beijing-Tianjin-Hebei area (京津冀) and 30% from even further out of town. According to a representative from the resort, JD’s service will complement and enhance their existing storage service. “JD’s service can bring convenience. Other logistics companies only provide delivery, but JD can provide delivery and storage service, the service area is larger and customer stickiness is better.” With the service consumers can simply make a booking via the JD Express mini program on WeChat or the JD Mini Storage (京小仓) official WeChat account.

A skier waves to a JD logistics courier on the slopes

A skier waves to a JD logistics courier on the slopes

Skiers welcome the convenience that the new service can bring to them. “I love skiing and have since I was young, but all of the equipment can really be a pain,” said Mr. Zhou, 32. “Ordinarily I would’ve opted for public transportation out to the resort, but since we need to worry about lugging equipment, there’s no choice but to rent a car.” Zhou looks forward to being able to try JD’s service. “I’m game for a service like this that takes the hassle out of transporting all of our skis, boots and more,” he said. Zhou is a regular JD customer, and seeing the JD logo on the service gives him peace of mind.

In the future, JD will look to other ways to enhance the skiing experience. For example, the development of a bracelet that can provide warnings related to the conditions of different ski slopes. As many ski injuries occur due to a lack of familiarity with the slopes, or from choosing slopes that don’t correspond properly with a skiers skill set, providing technology-driven recommendations to consumers will go a long way in promoting more safety and enjoyment when skiing. “Anything that will make the slopes safer and ensure people have a good time is a good idea,” said Zhou.

 

 

(ella@jd.com)

Photo Gallery: This Week at JD (January 23 – January 29)

Chris Field (top left), Jessica Murphy (bottom left), Karin Tracy (top right), Kevin Jiang (botton right)

Kevin Jiang, president of international business at JD Fashion and Lifestyle participated an online panel during the National Retail Federation (NRF)’s annual Retail’s Big Show. The panel emphasized the immense importance of keeping pace with the customer, while making the experience more responsive, engaging and personal. Read more about the panel here.

 

Chinese movie director Chuan Lu produced a mini-movie for JD ahead of Chinese New Year to promote the mobile phone service package provided by JD Mobile. Lu joined a sharing session at JD’s Beijing headquarters on Jan. 28 talking about the story behind this production.

 

A team of disinfection staff spray disinfectant in every area in a JD cold chain warehouse.

On Jan. 27th, China’s Ministry of Transport announced that JD Logistics will be among the first batch of companies transporting the vaccine across China. JD Logistics has developed an award-winning advanced cold chain supply network to support the cold transport of other products too, including perishable frozen foods, medicines and more.

 

Four JD couriers formed a volunteer team to deliver free meals to community workers and nucleic acid testers in Songyuan, Jilin province after four COVID-19 cases were found locally on Jan. 19. The couriers worked for nearly 16 hours from 4 am to 8 pm every day from Jan. 19 to 22 in the cold, with temperatures falling below -15 degrees Celsius.