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JD Health Standardizes Efforts on Elderly Care Support, Builds a Demo Center

Posted on Sep 21, 2020Sep 21, 2021 by Hui Zhang

by Hui Zhang

JD Health and the Fifth Affiliated Hospital of Zhengzhou University reached an agreement last weekend to work together to explore the “online+” healthcare model in providing care for the elderly.

The university hospital is currently developing a key national research and development program to provide and improve medical services and health care to the elderly, an initiative supported by the Ministry of Science and Technology of China. JD Health will leverage its online medical care capability, big data and AI to assist the hospital with this research.

The two sides will also work together to build a demonstration center to promote a standardized approach to elderly care support.

“This ‘online+’ healthcare model will subscribe to the ‘9073’ strategy for elderly care support (90% home care, 7% community care, 3% institutional care), and will integrate and cover all scenarios between and after hospital stays— from hospitals to nursing homes, from hospitals to community services, and from community services to homes,” said Pengyuan Zheng, dean of the Fifth Affiliated Hospital of Zhengzhou University.

Medical services and health care for the elderly have been slow to improve, due to lack of digitalization, intelligent technology, and related equipment. As part of the new partnership, JD Health and the hospital will co-develop a platform that will integrate patients’ health records, electronic medical records, public health and other health-related data, and collaborate with terminal wearable devices to trace people’s wellness and explore digitalization of elderly care support.

Additionally, both sides will co-develop a service platform by integrating professional doctors, nurses, social workers as well as medical institutions to make it easier for the elderly to access and enjoy high-quality medical care.

The partnership is a continuation of JD Health’s efforts to improve the elderly care support industry, Zheng said.

“JD Health aims to take advantage of industrial resources and its capabilities to collaborate with the whole industrial chain of medical, health care, nursing, medicine, education and insurance,” said Dongyuan Wang, general manager of Intelligent Medical Services Department, JD Health. “As a result of the efficient closed-loop system of ‘medical, health care, social and home’ to drive the extension of medical and health care service to the community and home, we will be able to continuously raise standards and promote innovation of the intelligent community elderly service model.”

(zhanghui36@jd.com)

JD Advances the “Bathroom Revolution” With More to Offer

Posted on Sep 21, 2020Nov 22, 2022 by Vivian Yang

by Vivian Yang

As part of its ongoing Bathroom Revolution campaign, JD has launched more novelty products this autumn, including non-nail mounted commodity shelves, electric towel warmers and more lighting decorations.

For tenants who are afraid to make holes in the walls of their rented apartments, Kohler introduced a set of five nail-free racks on JD.com including a double bath towel rack, a single towel rack, a clothes hanger, a toilet paper rack and a toilet brush rack. These racks are available with various designs and strong bearing capacity to meet different styles of home decorations without damaging the walls.

Electric towel hanging warmers without nails also gained popularity among customers. The warmers are a hugely practical gadget for people living in southern China, where it is too humid for towels to be dried during spring and often too cold in winter due to lack of heating systems.

Bathroom lighting has become more sophisticated, offering multiple functions such as adopting new water-proof materials, creating different background and space effects, and other personalized lighting needs. To meet these diversified demands, JD collaborated with several leading lighting providers including CMOELY, DINAH, Honkon, Yeelight, NVC and more to offer customized one-stop lighting environment solutions ranging from vast product selections to professional lighting design services.

JD also offers home delivery and free installation services for these products. To ease people’s stress and worries in the home decoration process, JD has introduced 11 services covering virtual furniture layout plan powered by AR, materials inspection, 30-day price guarantee, 3-year warranty, freight insurance and more.

(vivian.yang@jd.com)

JD Launches Free Storage for Alzheimer’s Patients and Family Members

Posted on Sep 21, 2020Oct 20, 2022 by Yuchuan Wang

by Yuchuan Wang

Today, the 27^th World Alzheimer’s Day, JD’s Mini Storage warehouse service launched a special charity project for people who suffer from Alzheimer’s disease. Through the initiative, Alzheimer’s patients and their relatives who sign up from September 21^st to November 25^th can keep their belongings in JD’s warehouses one year for free.

There are over 50 million people in the world living with dementia (Alzheimer’s is the most common cause of dementia), of which 10 million reside in China.

Xiao Hang, a Beijing resident, is the grandson of an Alzheimer’s patient. He recently stored his miniature car models and furniture in JD’s warehouse as he is currently renovating his home.

Xiao Hang said he became fascinated in miniature car models over 20 years ago when a Japanese cartoon called Bakusou Kyoudai Let’s & Go (The Racing Brothers Let’s & Go)came to China. His grandmother, who developed Alzheimer’s last year and lost both many of her memories and her language capability as a result, bought him his very first car model that he could join in and play with the other kids.

“Every time I went back home, [my grandmother] would stare at me for a long time. Even when she finally recognized me, she cannot speak, but cried instead. These car models represent an emotional attachment between me and her.” said Xiao Hang.

“As long as you have items that you can’t bear to part with, you can store them in our Mini Storage [facility],” said Liangliang Liu, head of JD Mini Storage. “We hope to provide a reassuring place for all people in need, such as families who are relocating, students, small apartment dwellers, travelers, and more.”

Launched in 2019, JD Mini Storage enables individuals and small enterprises to store their goods in JD’s warehouses securely and cost-effectively. The service has now been expanded to over 10 cities including Beijing, Shanghai and Guangzhou. Alzheimer’s patients and their relatives can indicate as such on the order form and then customer service will contact them to arrange free pickup.

(yuchuan.wang@jd.com)

JD Logistics Approved by CFLP as Five-star Cold Chain Logistics Provider

Posted on Sep 21, 2020Oct 13, 2021 by Yuchuan Wang

by Yuchuan Wang

JD Logistics was approved by the China Federation of Logistics & Purchasing (CFLP) as a five-star cold chain logistics provider at the 10^th conference on evaluation of cold chain logistics enterprises held last week. As the highest star-level, CFLP’s evaluation is a stamp of approval for JD industry-leading capabilities in cold chain logistics, which involve keeping products within a specified low-temperature range from production to consumption.

Since 2014, JD Logistics has built out an extensive cold chain logistics network, launching JD Cold Chain in 2018. As a leading F2B2C (Factory-to-Business-to-Consumer) service platform for cold chain warehousing, transportation and delivery, JD Cold Chain now provides one-stop logistics services for fresh produce, medical supplies and more goods.

Moreover, JD Cold Chain is adopting advanced technologies including robotics, AI, 5G and big data to build a supply chain business and data platform that drives industry efficiency.

Last year, China’s first goods-to-person system for a cold chain warehouse was put in use in JD’s Wuhan Asia No.1 fulfillment center, which is a large-scale rotating shelf system enabling products to be automatically transported from -18℃ storage to the hands of waiting warehouse staff, helping them avoid the freezing cold conditions that were once standard.

“We will collaborate with industry partners to coordinate industry resources, promote the establishment of a standard system and the intelligentization of the industry,” said Robin Chu from JD Cold Chain. “Through the continued exploration of this business model and application of innovative technologies, we hope to accelerate the healthy development of China’s cold chain logistics.”

(yuchuan.wang@jd.com)

JD Health Opens Foot and Ankle Center with Online and Offline Services

Posted on Sep 21, 2020Sep 16, 2022 by Vivian Yang

by Vivian Yang

JD Health launched a foot and ankle center that aims to leverage the “online+healthcare” model to provide 24/7 professional medical services both online and offline for a wider range of patients, especially those in lower-tier cities.

The center, which was announced on September 18^th at a ceremony in Beijing, will be headed by Professor Jianzhong Zhang, director of the ankle surgery department of Beijing Tongren Hospital. He will be joined by a number of top-level experts in the field.

In recent years, the demand for foot and ankle care in China has risen steadily, with an increase in fitness activities resulting in more sports injuries. Additionally, people are more likely to seek treatment for ailments that might have been overlooked in the past, including hallux valgus, and heel and plantar pain—all common among physical workers in lower-tier cities in China. The center aims to make service more accessible for this population and others.

In addition to online medical consultation via text, video and phone calls, and more, the center can also organize expert consultation for patients with more severe symptoms and provide booking assistance to patients who require face-to-face doctor appointments in hospitals across the country.

As rehabilitation services are an integral part of the overall treatment for foot and ankle diseases, the center will collaborate with a broad network of hospitals to offer rehabilitation booking services, ensuring that patients receive best-in-class care both offline and online.

Additionally, in an effort to support the development of professional equipment and stringent safety standards, JD Health will make full use of its supply chain strength to collaborate with manufacturers and leverage doctors’expertise on alignment of equipment standards.

(vivian.yang@jd.com)

JD.com and Red Cross Society of China Launch “Charity Kitchen” For Farmers’ Products

Posted on Sep 21, 2020Nov 16, 2022 by Yuchuan Wang

by Yuchuan Wang

JD.com has joined hands with the Red Cross Society of China to launch a “Charity Kitchen” crowd-funding project, which will help over 200 poverty-stricken counties in China sell local specialties nationwide on JD’s e-commerce platform.

“JD’s collaboration with Red Cross on the charity kitchen project will help gain nationwide awareness for those nameless but quality agricultural products such as red sugar from Guizhou, tea from Anhui, beef from Shaanxi, and will help local farmers earn sustainably,” said the project leader.

Consumers can access the project by searching “Charity Kitchen” on JD’s app. In addition to crowd funding, JD will also select a batch of the best products to receive livestreaming resources that will drive greater sales.

Charity Kitchen subscribes to the idea that “consumption is charity”. The initiative selects quality products from areas around China to be sold through a crowd-funding model, bringing considerable income to poor farmers.

(yuchuan.wang@jd.com)

JD White Paper: Consumers Have New Priorities for Home Appliance Purchases

Posted on Sep 21, 2020Nov 18, 2021 by Ella Kidron

by Ella Kidron

Consumers in China are considering new priorities when making home appliance purchases, as reflected in a new industry white paper by JD.com. The white paper, JD.com 2020 Refrigerator and Washing Machine White Paper, was released on September 16^th at an industry event hosted by the retail giant.

In the past, consumers tended to only replace home appliances when they were broken and therefore no longer usable. JD data, however, indicates that this behavior has changed in the continued pursuit for an upgraded lifestyle and now the number of reasons for replacing a home appliance have become more diversified. JD data indicates that 47% of users who replaced their washing machine opted to change because they either wanted to upgrade or were not satisfied with the available functions.

This upgrade is apparent in the premium pricing of home appliances. Sales of refrigerators priced at RMB 4,800 yuan and up increased 110% YOY, while sales of washing machines priced at RMB 4,000 yuan and up increased 50%. New products were a major leader of category growth, with new fridges, washing machines and dryers increasing 141%, 174% and 486% respectively, and accounting for 44%, 46% and 88% of total sales respectively.

The role of data in the development of home appliances is also increasingly prominent. On the one hand, data helps show that post-epidemic consumers are paying more attention to smart, health conscious appliances and consider quality as tantamount. This is particularly true in the fridge category, where products with anti-bacterial and anti-odor qualities have received positive reviews from consumers.

Consumer-to-Manufacturer (C2M) where data is used to create products that will better meet market demand is also a trend in the home appliances space that looks as if it’s here to stay. In the first half of 2020, the number of JD Home Appliance C2M products with partners had already reached 2,046, and the contribution of C2M products accounted for 10% of JD’s retail sales in the first half of the year. JD and LG alone have developed seven C2M refrigerators and washing machines in just two months. All products were designed based on customers’ preferences, revealed through data analysis, and consideration of the latest trends in the home appliances industry.

According to the 2020 H1 China Home Appliance Market Report released by China Center for Information Industry Development (CCID Group), online sales account for 51.84% of China’s home appliance market. Even though the industry saw a dip in Q1 partially due to lockdowns making delivery and installation highly inconvenient, the second quarter saw a boom, particularly online which grew 44.8% YOY, and there are clear signs of continued recovery in the second half of the year. JD’s white paper also reflects this reality.

(ella@jd.com)

JD Opens two Home Appliance Flagship Stores in Henan and Jiangsu

Posted on Sep 21, 2020Aug 10, 2022 by Ella Kidron

by Ella Kidron

JD opened two home appliance flagship stores this weekend, one in Nanjing, Jiangsu province (a second tier city) and the other in Jiaozuo, Henan province (a fourth tier city).

Nanjing is quickly becoming a popular destination for luxury shopping and the spending power of consumers in the area is very strong – something that was made apparent as customers seen carrying or wearing Gucci, Louis Vuitton and Hermes was a common sight on opening day.

The average price of refrigerators and washing machines at the JD Electronics store in Nanjing is over RMB 10,000 yuan. Haixia Mei, general manager of JD Home Appliances in Nanjing said that the display area in the store takes into account both high quality and high performance-to-price ratio. High quality products with cool technology elements are the first choice for high end consumers such as Internet of Things-enabled refrigerators from Casarte.

JD Electronics Flagship Store, Nanjing, Jiangsu province

For consumers in Jiaozuo, high quality mobile phones from brands such as Huawei have become popular choices for residents. The JD Home Appliance flagship store not only stocks all of the hot items consumers are clamoring to get their hands on, but also provides highly competitive prices. In 2013, Henan province and specifically cities including Zhengzhou, Jiaozuo and Xinxiang were identified as early movers in the consumption upgrade pursuit in China. JD, which has been committed to quality above all else, has been investing in the providing high quality products and logistics services in the lower tier markets for several years now.

JD Home Appliance stores are based on the idea that there are some products consumers prefer to look at, touch and test before purchasing. Consumers are able to try nearly everything in store and can either take purchases home or have them delivered to their address of choice, thanks to JD’s strong supply chain and logistics network.

Earlier this year, JD announced a plan to open 20 JD E-Space Experience Stores in first tier cities (large scale), as well as 300 home appliance flagship stores in prefectural cities on a one-city-one-store basis, and 5,000 stores in towns and villages by 2025. At the time the plan was announced, JD had 15,000 home appliance stores of various sizes covering 25,000 townships and 600,000 villages.

(ella@jd.com)