JD Brings London Fashion Week Digital to China Exclusively

Posted on by Rachel Liu

by Rachel Liu

JD is collaborating with the British Fashion Council (BFC) this month to launch digital London Fashion Week (LFW) exclusively in China. LFW September 2020 will run from September 17th to 22nd, with both digital and physical events. This initiative follows the partnership with LFW in June, and marks a deepened partnership between JD and the BFC.

JD will become the official digital hub of the LFW digital platform in China. All content will be available for free.  Designers on the LFW schedule whose products are available on JD will see their content launched on the JD platform simultaneously with the schedule. Brands that will showcase their runway highlights on JD include Christopher Kane, Erdem, Vivienne Westwood and more. Customers will also be able to shop the collections on JD while watching the digital content.

JD will become the official digital hub of the LFW digital platform in China.

“Many fashion brands and events in the industry are looking for digital transformation this year due to the impact of COVID-19. Since the beginning of 2020, we have welcomed many brands to launch stores on JD to expand their online presence. We are pleased to deepen our partnership with the BFC to provide more diversified solutions for international designers and brands to reach Chinese consumers,” said Kevin Jiang, president of International Business, JD Fashion and Lifestyle.

Following a successful collaboration during LFW in June, LFW Ambassador Mr. Hu Bing will again create three films to highlight key British brands with flagship stores on JD, including Anya Hindmarch, Church’s and Preen by Thornton Bregazzi. In the films, Hu Bing discusses with the designers the inspiration for their new collections, practical styling tips and their experience during COVID-19.

Successful British brands that have already launched on JD, including A-COLD-WALL*, Pringle of Scotland, Kent & Curwen, Gieves & Hawkes, Mulberry, Paul Smith, Aquascutum, Christopher Kane and Smythson will be shown on the LFW page on JD with links to their JD flagship stores.

JD has been working with the BFC to support the British designers and fashion industry. This June, JD invited three iconic British brands, A-COLD-WALL*, Paul Smith, and SMYTHSON, who all have flagship stores on JD, to have conversations with Hu, and launched the videos on JD to increase the brands’ exposure in China. This May, JD participated in the judging for the recipients of the “BFC Foundation Fashion Fund for the Covid Crisis”, to support creative fashion businesses and individuals during the COVID-19 pandemic.

 

(liuchang61@jd.com)

Sales of Electronic Products Triple on JD’s Super Brand Day

Posted on by Hui Zhang

by Hui Zhang

Sales of home appliances, mobile phones, computers and other electronic products increased by more than 200% on JD.com’s electronics Super Brand Day held on Sept. 15th. Among them, sales of Consumer-to-Manufacturer (C2M) products in the home appliances, mobile phones, computers and other electronic products sub-categories increased by over 300% compared with the same period last year.

Sales of massagers and massage chairs increased by more than 200% compared with the same period last year. Sales of electronic toothbrush and flosser increased by more than 300%, and that of air fryers and ovens increased by over 260%. Sales of 5G mobile phones increased over 100% year-on-year. Home projector sales increased more than 6 times year-on-year, and drones increased 9 times year-on-year.

Major domestic and abroad brands also saw sales surge on the super brand day. Sales of Apple, Huawei, Honor, Lenovo, Xiaomi, Haier, Asus and Midea all exceeded RMB 100 million yuan.

JD’s high-quality service, including free returns service, one-hour delivery service for mobile phones and replacement services also attracted many customers on the Super Brand Day. According to JD’s data, the number of consumers who selected one-hour mobile phone delivery services increased by more than 100%, and that of consumers who enjoyed the one-stop replacement services also increased by more than 70%.

Live streaming also contributed to the business surge. According to JD’s data, sales resulting from livestreams on September 15th reached to RMB 140 million yuan.

A key driver of these sales results is JD’s constant innovation in the electronics industry. As a leading platform for electronics, JD.com released a white paper on the 2020 refrigerator and washing machine industry. The findings in the paper indicate consumers on JD.com are more willing to select high-end products from major brands.

 

(zhanghui36@jd.com)

JD.com’s “Green Stream Initiative” Wins WRC’s Award

Posted on by Yuchuan Wang

by Yuchuan Wang

JD.com’s Green Stream Initiative won the “Sustainable Retailing Initiative of the Year” award, announced by World Retail Congress (WRC) on September 17th during its virtual conference WRC Connected. The WRC, also known as the “Retail Davos”, is a key global retail industry organization designed to bring together a broad group of industry stakeholders to encourage innovation.

JD.com’s Green Stream Initiative won the “Sustainable Retailing Initiative of the Year

Launched in 2007, the World Retail Awards have been recognizing the leading retailers and retail initiatives across a range of categories. This is the first time that WRC awards sustainable retailing, with a focus on the genuine innovations and strategic solutions being developed by retailers that are starting to deliver positive and significant environmental and/or social gains and improvements.

World Retail Awards judges commented that JD’s Green Stream Initiative is “actionable, scalable, measurable and demonstrating meaningful outcomes. This submission demonstrates that organizations can make meaningful change by making wise decisions, collaboration and focus.”

The Green Stream Initiative is JD.com’s key sustainability strategy. Through the initiative, over 5,000 new energy vehicles are currently in use to transport goods, recyclable boxes have been used 160 million times in over 30 cities, and disposable packaging has been reduced by nearly 67,000 tons.

 

(yuchuan.wang@jd.com)

Posted in ESG

JD Digits’ Merchant and Enterprise Solutions Contribute over Half of Revenue

Posted on by Ella Kidron

by Ella Kidron

According to JD Digits’ prospectus for its planned IPO on the Science and Technology Innovation Board of the Shanghai Stock Exchange, the company’s digital solutions for merchants and enterprises accounted for 52.37% of revenue as of June 2020. Solutions for financial institutions accounted for 41.48% of revenue, while government and other clients made up 5.57%, and other business made up 0.57%. Benefitting from growth in smart marketing and smart city, the company’s government and other client digitization solutions grew 437.23%. Revenue CAGR for the past three years was 239.05%.

JD Digits is focused on aggregating its products and capabilities, the needs of external customers and the capacity of its third party ecosystem partners to build a unique, full-service “Technology + Industry + Ecosystem” model. The company currently has 600 financial institution clients including commercial banks, insurance companies, funds, trusts and securities companies. It has served one million small and micro enterprises, 200,000 small and medium-size enterprises and 700 large business centers with its business and technology solutions. In terms of government and other client services, JDD has served more than 40 urban public service organizations with the smart city operating system as its core product. It has a huge IoT marketing platform with over 15 million self-operated and alliance media points, covering more than 300 cities and more than 600 million people.

JD Digits has gone through three stages of development, from being a digital finance provider from 2013-2015, to a financial technology provider from 2015-2018, to its current role as a digital technology player. It has already pioneered a new model of merchant and enterprise service-driven digital technology company. Backed by the support of JD.com, JD Digits has built a solid ecosystem, which consists of all kinds of clients in the JD.com ecosystem, as well as clients in the financial institutions, merchants and enterprises, government and more based on its own digital technology capabilities.

 

(ella@jd.com)

JD, Dada and Yunyingbao to jointly Build Omnichannel Ecosystem

Posted on by Rachel Liu

by Rachel Liu

JD announced that it will expand its partnership with Dada Group, JD’s joint venture for local on-demand retail and delivery, and work with Yunyingbao, a Chinese e-commerce service provider, to build an omnichannel ecosystem for electronics and other products, providing faster, more convenient service for Chinese consumers.

JD currently has over 400 JD Computer and Digits offline stores around China, as part of its omnichannel expansion to integrate offline and online services. Dada Group will help launch more of these stores on JDDJ, the on-demand retail platform under Dada group, leveraging its coverage of over 1,000 cities and counties across China to provide one-hour delivery service.

JD announced that it will expand its partnership with Dada Group, JD’s joint venture for local on-demand retail and delivery,

Previously, one-hour delivery service was mostly seen in food, grocery and consumer products, but is now expanding to include more electronics products. When the Lenovo Y7000P and HP OMEN6 were launched earlier this year, Dada Group and JD Computer and Digits stores worked closely to offer one-hour delivery to customers.

Additionally, Yunyingbao will help the offline stores digitalize their products and services, and assist the stores with supply chain management, market research, product management and store operations to help stores improve online performance.

JD, Dada Group and Yunyingbao will expand on-demand delivery service to more categories, and open the ability to partners to improve the efficiency of retail industry.

 

(liuchang61@jd.com)

JD Launches Smart Express Station in Beijing Railway Station

Posted on by Yuchuan Wang

by Yuchuan Wang

JD launched a smart express station in Beijing Railway Station on September 16th, in partnership with China Railway Express. As the first express station to open in the train station, it handles delivery of JD customer orders and also helps travelers and neighboring users ship products anywhere in China.

The station is highly digitized, utilizing an information technology system and automated sorting devices that can hugely improve efficiency, thus speeding up express delivery service to customers. In the future, it will also adopt smart shelf technology for automatic parcel management, stock checking and more.

In recent years, JD and China Railway Express have cooperated on multiple projects. For example, last year, the two parties launched high-speed railway delivery for fresh products, enabling 24-hour nationwide delivery of apples harvested from Beijing’s Pinggu district.

“With the continuous innovation and integration of e-commerce, logistics and the high speed railway network, the freight market is in great demand,” said Jian Cui from JD Logistics’ express delivery department. “JD will further strengthen its cooperation with China Railway Express to release more railway transport capacity and help the logistics industry increase efficiency and reduce costs, and provide high-quality and cost-effective express services for consumers and businesses.”

 

(yuchuan.wang@jd.com)

JD Health’s “Unprecedented Attention” to Drug Safety

Posted on by Hui Zhang

by Hui Zhang

“Consumers attach much more importance to the reliability and safety of health products than other products,” said Enlin Jin, general manager of JD Pharmacy. “With that in mind, JD Health pays unprecedented attention to medical safety.”

JD Health is committed to the highest standard of drug safety, making full use of a world-class team of pharmacists and doctors, cutting-edge technology, and a strong supply chain and risk management capabilities to ensure peace of mind for online patients.

During the COVID-19 outbreak earlier this year, JD Pharmacy, the pharmaceutical business branch of JD Health, not only ensured the circulation and supply of drugs across China but also offered professional medical guidance and consultation through more than 50,000 practicing physicians on its platform. Of this extensive network of medical professionals, 300 work full-time, and most have more than 10 years of clinical experience.

To ensure the utmost safety of patients, JD Pharmacy divides drugs on the platform into six different categories: A, B, C, D, E and X, in ascending order of risk. For example, for drugs belonging to category B, the platform will control the prescription dosage and will provide patients with more frequent reminders on drug use, but otherwise take a lighter hand. Drugs belonging to the highest-risk category X, such as Tyronine, are prohibited from display and sale on the platform by means of sensitive word control and manual screening.

In the past, doctors relied on their knowledge and experience to provide prescriptions, resulting in different prescription standards and low efficiency in drug review. To ensure higher consistency and accuracy, JD Pharmacy applies big data and AI to analyze drug use and past adverse reactions to offer guidance to doctors prescribing drugs.

Patients will also receive instructions and safety tips via SMS or WeChat notifications, and have the ability to chat or message with medical professionals directly in the app—just one more way in which JD Health is committed to ensuring peace of mind for online patients.

 

(zhanghui36@jd.com)

JD’s SEA President Shares Observations On New Normal At DBS Panel

Posted on by Martin Li

by Martin Li

Soon Sze Meng, South-east Asia president for JD.com, shared his observations on the new normal in a world still reeling from COVID-19, at a panel discussion organized by the leading financial services group DBS in Singapore on September 16.

Among the three observations Soon shared are more trade flows and manufacturing coming into ASEAN, changing consumer behavior and the importance of supply chains.

“We see the values of putting the customer first, integrity and collaboration as key,” Soon said. “Adaptability is a critical skillset in this ‘next normal’ and we need to be open to learn and relearn. And it’s no different for JD. We started online 17 years ago, disrupted the offline business in China and became an e-commerce giant. But in the last 5 years, we shifted our focus back to offline to the changing landscape. We too have to constantly readapt and rethink our strategy to maintain our competitive edge.”

Soon also highlighted the immense value of data in helping both global brands and consumers on JD’s platform develop, supply and access preferred products; while for smaller merchants, data helps them with the when, where, how and what price to sell their goods.

“We need to focus on what adds value to the customer, and this could mean abandoning familiarity, and taking a harder, unknown route to get to the destination,” he said.

As part of a day-long speaker series themed “Transform Tomorrow, Today”, the panel discussion was moderated by Tan Su Shan, DBS group head of institutional banking,. Among the panelists were Singapore’s Minister for Communications and Information S. Iswaran; Conor McNamara, managing director of Amazon Web Services (AWS) for ASEAN; and Jeremy Palmer, CEO of QuantumBlack.

Watch more of what Soon has to say on the new normal here:

 

(bjlihao3@jd.com)