JD Auto Introduces 24 Free Car Services for Flood Protection

Posted on by Vivian Yang

by Vivian Yang

Southern China is entering peak flood season from mid-July to mid-August. This creates problems for drivers in waterlogged areas. To ensure safety and convenience for car owners during this period, JD Auto Services, the chain of professional car maintenance and service stores under JD Auto, introduced 24 free car testing services in over 1,000 offline stores. They cover three stages: pre-accident high-risk parts examination, vehicle rescue, and post-accident maintenance and repairs.

In the prevention stage, JD Auto Services’ free services include inspections of steering, brakes, lighting, horns, wipers, tires, and other parts affected by flooding. Such inspections serve to minimize the risk when driving during flood season.

Accident rescue involves a timely rescue service to move soaked vehicles away from deep water and to a safe place. This reduces water damage to vehicles.

In the post-accident maintenance and repair stage, a number of frequent pain points are given extra care to ensure the vehicle’s functionality and safety. These include battery testing, chassis cleaning, and removal of stagnant water.

As an online to offline (O2O) integration service for car owners, all the services on JD Auto Services can be booked online via JD.com, and then fulfilled through the designated offline car service stores, creating a full-process and one-stop experience for the customers.

Transparent and fast service is the core value behind JD Auto Services, according to a spokesperson from the business unit. In the future, JD Auto Services will continue to develop its advantages based on JD’s big data, technologies, and platform and resource integration. Improvements to its O2O car maintenance services will bring convenience and a better life to hundreds of millions of consumers.

 

(vivian.yang@jd.com)

JD Worldwide Recruits Spanish Brands Online

Posted on by Rachel Liu

by Rachel Liu

On July 24th, JD Worldwide, JD.com’s platform for imported products, jointly held an online business development conference for Spanish brands and merchants with Catalonia Trade and Investment (ACCIÓ). It’s the first time for JD Worldwide to hold an online conference for Spanish brands.

Catalonia Trade and Investment is a government organization that provides analysis and support to international companies who are interested in investing in Spain or local companies who wants to explore new markets. One hundred and forty-five brands subscribed for the online conference to understand more about cross-border ecommerce in China and the process of launching on JD Worldwide. Through online conference, JD Worldwide hopes to expand the number of Spanish brands on the platform and provide more choices to Chinese consumers, especially Spanish makeup, skincare, and personal care products that are popular in the market, such as facial essence, sunscreen, and more.

“We are glad to work with JD Worldwide on this online event,” said Cristina Serradell, director of Internationalization, ACCIÓ: “Today’s conference provides an opportunity for companies in Catalonia, Spain to know more about the ecommerce market in China, which accounts for almost half of the global ecommerce market, and JD and JD Worldwide are key players in the market. We believe through working with JD, we can bring the best Spanish products to Chinese consumers.”

“Chinese customers have high demand for Spanish products. Working with Catalonia Trade and Investment is our first step to bring more Spanish brands to JD Worldwide,” said Frank Yu, head of marketing and operations, JD Worldwide: “Since the epidemic began, we have been working closely with organizations and enterprises from all over the world, hoping to continue to introduce more international brands to JD customers.”

Any international brand interested in building their business with JD in China can apply via https://www.jd.hk/cooperation_en or by emailing worldwide@jd.com.

 

(liuchang61@jd.com)

Photo Gallery: This Week at JD (July 20-July 24)

Posted on by Yuchuan Wang

On July 21, Japanese fashion brand Yohji Yamamoto launched its first official online flagship store in China on JD.

On July 21, Japanese fashion brand Yohji Yamamoto launched its first official online flagship store in China on JD. The brand focuses on introducing its Y’s collection, which features functional and dignified everyday wear.

 

Dr. Jianguang Shen (bottom left), Chief Economist of JD Digits, was invited by the World Economic Forum

Dr. Jianguang Shen (bottom left), Chief Economist of JD Digits, was invited by the World Economic Forum for an online issue briefing session open to global media to share views on the global economic outlook. The New York Times cited Shen’s comments from an interview, “The economy is definitely on the mend,” to attest that a cautious optimism is emerging in China’s economy.

 

The media is working on a special report on how JD’s social ecommerce platform Jingxi is helping China’s manufacturers turn to domestic lower-tier markets.

On July 22, Japan’s NHK filmed in Shenzhen. The media is working on a special report on how JD’s social ecommerce platform Jingxi is helping China’s manufacturers turn to domestic lower-tier markets.

 

Soon Sze Meng, president of Southeast Asia at JD.com,

On July 24, Soon Sze Meng, president of Southeast Asia at JD.com, spoke at the digital economy development forum of the ongoing China Internet Conference. He shared his view on the opportunities of digital economy in Southeast Asia as consumer habits and retail models have been impacted by COVID-19. To watch Soon’s full speech, please click here.

 

China’s Largest Gaming Convention, ChinaJoy, has partnered with JD to provide a virtual online experience for nationwide fans

China’s Largest Gaming Convention, ChinaJoy, has partnered with JD to provide a virtual online experience for nationwide fans. Under the partnership, JD will become one of the official online entrances of ChinaJoy Plus, the virtual version of the event, where exhibitors can conduct livestreaming, online press conference, product showcases and more. JD PLUS members will have the opportunity to get free tickets to the offline event through the JD app.

 

JD.com launched a special gift card to mark the occasion and promote the rebound of the movie industry.

On July 20, the first day of China’s cinema reopening, JD.com launched a special gift card to mark the occasion and promote the rebound of the movie industry. The card includes a souvenir stamp and two codes redeemable for two movie tickets under RMB 50 yuan, which customers will be able to order on JD.

Consumer Habits and Retail Modes Change Provide Opportunity for Digital Economy

Posted on by Martin Li

by Martin Li

The change in consumer habits and retail modes, driven by the COVID-19 outbreak, is an opportunity for the development of the digital economy in Southeast Asia, Soon Sze Meng, president of Southeast Asia at JD.com, spoke at the digital economy development forum of the ongoing China Internet Conference on July 24th.

Soon speaks via video conference

Soon speaks via video conference

“Although the cross-border travel restrictions have certain negative impacts on the e-commerce industry,we have been seeing growth in consumer demand online, as well as increasing demand from brands and offline businesses for online transformation,” said Soon.

“JD.com will continue working with local enterprises to explore ways to localize advanced technologies and creative modes to enable digital economy transformation in the region,” he said.JD.com has two e-commerce joint ventures in the region, JD.ID in Indonesia and JD Central in Thailand.

“After four years of development, JD.ID’s delivery service has covered seven big islands in the country. Eighty-five percent of the orders can be delivered within 24 hours. The expansion of the logistics network has boosted local employment. Thousands of employees have been embracing change for the better in life and work,” said Soon.

Plus, Indonesia is also home to JD’s AI-driven store, the first in the region.In Thailand, JD Central has covered the whole country with its delivery service.

“JD Central has signed an MoU with the Thai government to help digitalize small-and-medium sized enterprises and foster the development of e-commerce professionals,” he said.

Soon also proposed measures to boost the digital economy.

“Comprehensive communication among government, enterprise, scientific research institutes and industry organizations is key to learning each other’s needs and deepening existing cooperation,” said Soon.

Soon also called on leading enterprises to help bring Internet technology to countries with a low level of Internet development, develop e-commerce and bridge the digital gap.

To watch Soon’s full speech, please click Here

 

(bjlihao3@jd.com)

JD Health to Build the 1st Regional Intelligent Drug Use Platform

Posted on by Vivian Yang

by Vivian Yang

On July 23rd,  JD Health and Hebi City of Henan province announced an agreement to co-build the city’s medical service platform. The platform will undertake the management and operation of Hebi’s big data of medicine and provide several convenient and innovative services for the public, including drug use management, prescription examination, intelligent physique identification, and more.

Based on the medical service platform developed by JD Health, the “internet + healthcare” model will be deployed across hospitals in Hebi, enabling online and offline medical services including patient flow management, drug supplies, health management and family doctors to be fully integrated to improve resource allocation and service experience.

Hebi’s local people can have easier access to consult with nationally well-known doctors online through the internet hospitals on JD Health. In addition, the intelligent TCM (Traditional Chinese Medicine) physique identification system which is independently developed by JD Health has been embedded in the platform. People can fill in the online questionnaire for a systematic analysis and get their physique type report free of charge.

The intelligent drug use platform for Hebi is the first regional level application project empowered by the AI and big data capabilities of JD Health which cover all medical institutions across city, county and township levels. The information system is based on AI-powered pharmaceutical knowledge graphs and deployed on the city government’s cloud, providing connected medical institutions with online services such as drug use audit and drug rule review.

The platform’s drug use database and examination functions can provide real-time knowledge retrieval and early warning for clinicians to reduce the occurrence of drug mismatch and antibiotic abuse. It is also an intelligent tool for professional pharmacists to audit the input of the pharmaceutical knowledge graphs to ensure the accuracy and constant upgrade of the rational drug use system. Through big data monitoring and random inspection, local drug administration supervisors can achieve more scientific policy-making and orderly drug administration.

The medical service platform has become a benchmark of Hebi City’s “new infrastructure” project in the field of medical information technology, said a spokesperson of Hebi City.

 

（vivian.yang@jd.com）

JD News Roundup – Vol 6

Posted on by Ella Kidron

Here we consolidate a selection of the news regularly and give context on why it matters. Have any topics you are hoping we’ll explore or address? Email ella@jd.com

by Ella Kidron

Company updates

In the e-commerce world, “CLO” gets a new meaning. In mid-July, JD welcomed star rocker Wang Feng (who is also husband of actress Zhang Ziyi) as its Chief Livestream Officer. As Chief Livestreaming Officer, he will fully participate in the product selection process and try the products to ensure that only high quality goods are recommended to consumers. JD’s strong supply chain ability will further guarantee consumers’ shopping experience. In his first livestreaming Wang Feng sold over RMB 200 million yuan (US$28.6 million) of products in just four hours, and attracted over 9.15 million views. Get the full story.

JD’s “CLO”, star rocker Wang Feng

JD MRO valued at over US$2 billion: According to the China Enterprise Digital Procurement Development Report 2019, JD Business ranks first among procurement platforms with a market share of 52.3%. JD MRO, the subsidiary platform for maintenance, repair and operations products under JD business, raised US$230 million in its Series A financing round, becoming the most valued MRO platform with the highest post-money valuation of more than US$2 billion. By the end of the first half of 2020, JD Business, JD.com’s enterprise procurement business, has served over 8 million enterprise clients, covering 91% of global Fortune 500 companies.

JD Health driving development in the ‘blue ocean’ of Internet medical services. On July 21st, the Chinese government issued a guideline to further relax limitations on internet medical services. The guideline mentions that on the premise of ensuring medical safety and quality, qualified internet medical services will be included in the national medical insurance scheme. Internet medical services has gained more attention as a result of the pandemic situation and governmental policy support. JD Health is widely viewed as a leader in this space. The platform, which is a subsidiary of JD.com, reached unicorn status about closing a US$1 billion funding found in 2019. Get the full story.

 

Business specific

Can’t stop, won’t stop – Niche luxury brands continue to join JD at a steady clip. Swedish shoe brand Axel Arigato, French Jewelry Brand Philippe Ferrandis, Japanese jewelry brand AHKAH, Turkish leather goods brand Manu Atelier and Yohji Yamamoto are some of the brands to have joined JD just in the month of July.

JD’s smart customer service can now predict consumers’ intentions. The platform which gained its claim to fame by being able to sense customers’ emotions and respond appropriately is now able to calculate the type of question a customer might ask and match it with the best solution. Inquiring about order status? You’ll receive a prompt regarding delivery time. This is just one of the many examples illustrating how JD is making the e-commerce experience more efficient for customers and merchants alike.

JD Retail and Tencent Games link up. JD Retail has signed a strategic partnership with Tencent Games’ King Pro League (KPL) e-sports tournaments for China’s most popular game, Honor of Kings. The partnership is focused on the development of the tournaments themselves, as well as collaboration in event promotion, user expansion, fan interaction and more. Get the full story.

In other gaming news, The China Digital Entertainment Expo & Conference, also known as ChinaJoy, has partnered with JD’s premium membership program JD PLUS, to provide a virtual online experience for nationwide fans. Under the partnership, JD will become one of the official entrances for ChinaJoy Plus, the virtual version of the event, providing access to livestreaming, online press conferences, product showcases and more.

Home appliances retailer Gome (国美 in Chinese) has launched nearly 20,000 SKUs of JD Super’s first party consumer goods. JD Super will provide logistics and after-sales service. The move comes after JD and Gome formed a strategic partnership focused on product purchase and sale, logistics and financial services and more in late May of this year. Get the full story.

Over 400 JD Computer and Digital stores around China are building a “One-hour Delivery Circle” for customers. Through the program, when customers order digital products, they can place them through JDDJ (JD Daojia, a local on-demand retail platform under Dada Group), and enjoy delivery in just an hour. The move is another example of JD’s commitment to fully integrate online and offline shopping experiences, increasing convenience for consumers.

Last week at JD in photos: https://jdcorporateblog.com/photo-gallery-this-week-at-jd-july-13-july-17/

 

The Long Read

Have a bit more time? Check out some of our recent in-depth reports.

 

(ella@jd.com)

JD Courier Helps Customer to Make Mission Impossible Possible

Posted on by Ling Cao

by Ling Cao

On July 22nd noon, Keci Ning, a JD courier who is responsible for JD Luxury Express，the white glove delivery service in Beijing, picked up an unknown call from a customer who was anxiously asking JD to help him hand deliver a very important file from Beijing to a recipient in Zhuhai, Guangdong province. He said, “I desperately need someone to help me. I’m willing to cover the airplane tickets, meal and delivery fee, and many delivery companies rejected me.”

It’s over 2,000 kilometers between the two cities. Ning had never received such kind of a request and the task is beyond his normal duty. Touched by the customer’s anxiety, however, he quickly coordinated internally to make it happen. After five minutes, he called the customer back with the good news that JD can help him deliver this parcel, and has made special arrangements to make sure it arrives on time.

Ning picked up the parcel from the customer immediately and booked the earliest flight out that day, 4:00 pm. Once he landed, Ning called a taxi from the airport in Zhuhai to the delivery destination, ultimately delivering the parcel at 8:30 pm that same night.

“Thank you very much! I will only use JD to send parcels going forward. Your service is fast and great!” said the customer.

Smiling, Ning said, “I was excited during the journey. It’s not just because the experience is special, but more importantly, I helped the customer solve a problem when he was really in need.”

A representative from JD Express North Region said, “We appreciate customers’ trust in us. We will continue to provide high quality service to our customers, becoming a long-term and trustworthy partner for them.”

 

(ling.cao@jd.com)

JD Provides Logistics Technology Jobs, Matching Most Popular Majors Searched during “Gaokao”

Posted on by Ling Cao

by Ling Cao

“I was unclear about future when I just graduated from university. I joined JD because I learned they are hiring smart device managers,” Gan Gao, head of the Automated Storage  Retrieval System (AS/RS) at JD’s Asia No.1 logistics park in Langfang, Hebei province, told Chinese National TV. With only a year of work, he is already an expert in his field.

I joined JD because I learned they are hiring smart device managers,” Gan Gao,

Gan’s experience indicates a direction for students who have finished China’s national college entrance exam early this month, the “Gaokao”, and are now selecting majors. According to industry data, the talent gap in the robotics field alone has reached more than one million, due to technology development in latest decade. While JD also needs talent in this area.

Blockchain engineering is also a new job position to emerge as a result of technology digitization. Guowei Hao, who is now head of Blockchain Products at JD’s Logistics R&D Development is responsible for the digital logistics sheet signature using blockchain, which is paperless and traceable.

Talent is the core driving force for technology innovation. JD Logistics has cooperated with universities such as University of Science & Technology Beijing and Beijing University of Posts and Telecommunications to apply scientific research achievements in logistics. Going forward, JD Logistics will continue to work with the nation’s leading universities to build research institutions and cultivate talent, promoting industry development.

 

(ling.cao@jd.com)