Other supplies and 200,000 RMB worth of masks in an hour

JD.com Celebrates JOY’s 7th Birthday

Posted on Mar 31, 2020Dec 1, 2022 by Tracy Yang

by Tracy Yang and Rachel Liu

On March 30^th, JOY, a happy image of a dog created by JD.com, celebrated his 7^th birthday.

On that same day in 2013, when JD.com became the official domain name of the company, JOY, at that time a metal dog, made its debut. Dogs are famous for being loyal to their owners, and Joy represents integrity, and is an embodiment of JD.com’s commitment to providing authentic products and fast delivery to Chinese consumers.

Lei Xu, CEO of JD Retail, posted “I am actually the father of the concept of JOY” on his WeChat moments yesterday.

Over the past seven years, JOY has not only brought happiness to everyone at and beyond JD, but has also grown with the company. In addition to supporting JD through its development into a supply chain-based technology and service enterprise, JOY has witnessed JD’s business achievements all over the world. JOY has also starred in two ‘JOY Story’ movies, ‘JOY and Heron’ and ‘JOY and Koi’.

JOY has changed with JD. Behind every change in the image of JOY, JD has thought carefully about the concept of customer first and the future of business. As JD’s business has become more diversified in seeking to appeal to a broader range of consumers, so have the many faces of JOY, which have become rounder and more cordial.

In addition to the standard version of JOY, there are many other iterations in all different colors and costumes. Partners such as Lego have designed special JOY statues for the company, too.

JOY has accumulated friends over the years, who collectively form the DOGA family and can be seen accompanying JD at all of its important festivals throughout the year.

(tracy.yang@jd.com, liuchang61@jd.com)

German Research Firm Highlights JD’s Capabilities in Fighting against COVID-19

Posted on Mar 31, 2020Oct 25, 2022 by Ling Cao

by Ling Cao

CEP Research, Germany’s leading online information platform focusing on the worldwide courier, express and postal industry，recently posted two articles highlighting how JD.com has successfully risen to challenges posed by the COVID-19.

One article commented, “JD.com, is forecasting double-digit sales growth in the first three months of the year, confident that its in-house logistics network will hold it in good stead through the coronavirus outbreak.”

The article added, “In contrast to some of its rivals, among them Alibaba, who appear to have struggled during the viral epidemic, handicapped by a shortage of available couriers at their delivery partners, JD.com’s self-operated network provided scope for the group to swiftly ramp-up reoperations after the extended Chinese New Year holiday period.” For the 8^th year in a row, JD maintained its promise to consistently deliver during the Chinese New Year, and has delivered throughout the entire epidemic period.

JD is also leveraging its technology to address last mile delivery challenges and to provide a contactless delivery experience for customers during COVID-19. Another article by CEP Research highlights JD’s usage for drones and autonomous delivery robots during this period.

The article mentioned, “Earlier this month, the company completed its first delivery via drone to a village on Baiyang Lake, in Hebei province and will continue to operate this route by unmanned aerial vehicle (UAV) during the coronavirus period. “

It also mentioned that JD’s delivery robots have been transporting medical supplies from the company’s delivery station to a hospital in Wuhan.

The article also highlights that JD is helping enterprises resuming work. It said, “The company underlined that the rapid growth of JD Logistics’ open logistics business (defined as services provided to parties outside of JD’s first party) is a further reflection of its overall commitment and efforts to leverage its technology and resources to fully support the resumption of business operations and stable economic development in China during the coronavirus period.”

(ling.cao@jd.com)

JD & Guangdong Taking Care of Medical Staff via Online Service

Posted on Mar 31, 2020Nov 15, 2022 by Yuchuan Wang

by Yuchuan Wang

JD Business, JD.com’s enterprise procurement platform, has collaborated with Guangdong province to launch digital online staff care platforms leveraging JD’s technology services and supply chain capability to provide goods to the medical teams supporting in Hubei province and their families. As of March 24^th, JD Business has provided more than 10,000 items via the platforms.

During the epidemic, Guangdong province sent over 2,000 medical personnel to Hubei province to provide support. In early February, based on JD Business’ employee care SaaS (Software-as-a-Service) platform, JD and Guangdong province launched a platform for the medical team. The platform is highly personalized. By scanning a WeChat mini program code, the frontline medical staff will be able to browse and get items such as protective equipment, disinfectant and daily necessities delivered to their families the same or next day. Supported by JD Logistics’ nationwide delivery service, 85% of orders on the platform can be fulfilled in 24 hours.

JD Business has also helped Guangdong Trade Union launch a special online mall in its app that provides exclusive discounts for frontline medical staff. Items such as protective materials, food, home appliances, home and life products and others are available on the platform and supplied directly by JD.com.

“JD’s strong digital infrastructure and supply chain ability played a powerful role in fighting against the epidemic. COVID-19 will undoubtedly accelerate digital transformation across various industries,” said Bowen Zhou, Chair of JD’s Technology Committee.

(yuchuan.wang@jd.com)

JD’s Tech Chief: Tech and Service Are Core Growth Engines

Posted on Mar 30, 2020Oct 19, 2022 by Martin Li

by Martin Li

Technology and services are core engines of future growth for JD.com, Bowen Zhou, Chairman of the company’s technology committee and president of JD Cloud & AI, said in a recent interview with CNBC.

Zhou was quoted in the media report, “From last year, our new clear direction at JD was to serve the company based on the foundation of supply chain (development).”

Zhou said JD aims to work with Fortune 500 companies that want to grow their operations in China, as well as to help U.S. and European technology companies’ products enter China.

He stressed that for JD, technology services sold to clients are based on applications for the company’s own operations, and cover artificial intelligence, big data, cloud, devices and exploration of new applications.

JD Cloud and AI officially became one of the company’s major business groups to provide technology services, on March 5, joining JD Retail, JD Logistics and JD Digits.

“For JD, technology services sold to clients are based on applications for the company’s own operations, and cover artificial intelligence, big data, cloud, devices and ‘exploration’ of new applications,” Zhou said to the media.

For full version of the CNBC report: https://www.cnbc.com/2020/03/30/chinese-e-commerce-giant-takes-aim-at-rival-leader-alibaba-in-cloud.html

(bjlihao3@jd.com)

AP: JD Health in Photos

Posted on Mar 30, 2020Nov 23, 2022 by Ella Kidron

by Ella Kidron

The Associated Press has published a collection of photos on JD Health and its online consultation platform. JD launched the platform for free early on in the COVID-19 outbreak in China, and has since made a bilingual Chinese-English version available for free worldwide. Since the launch, the global platform has received more than 100,000 overseas consultation requests, including 5,200 in English.

Associated Press photo collection on JD Health

One of the photos captures JD CEO Xin Lijun in his office at JD headquarters during a video interview with AP. Xin explained that during COVID-19, due to the fact that many people across the country went into self-isolation, it is not always convenient to go to the doctor in person. Online medical services like the consultation platform have served as key resources during the epidemic, helping patient understand their symptoms and manage their chronic illnesses remotely.

Other photos in the collection capture full-time doctors at work in their offices at JD. In one of them, Dr. Xu Siying, one of JD Health’s full-time doctors, is taking notes as she consults with a patient by phone. Crowded hospitals can mean that patients might only have a few minutes each with the doctor, but with the online service, patience can continue to ask follow up questions. Dr. Xu consults hundreds of patients per day, often holding multiple ongoing text conversations simultaneously.

The full collection of photos is available for download (subscription required) on the AP website here.

(ella@jd.com)

JD is China’s First Online Platform to Sell Costa’s New Ready-to-Drink Coffee

Posted on Mar 30, 2020Oct 18, 2022 by Rachel Liu

by Rachel Liu

On March 29^th, leading international coffee brand Costa Coffee chose JD to be the first online platform in China to sell its new ready-to-drink coffee.

The products are tailored for Chinese market, and are designed to make the coffee drinking experience more convenient for consumers. JD will also support Costa to achieve digital transformation through big data analysis, omnichannel operations and customer management.

This is the first time for Costa to launch ready-to-drink coffee products in the Chinese market, and the move marks an important step in the company’s multi-category expansion strategy. JD’s over 360 million customers and rich marketing resources will help Costa better introduce the new product to the market. “The ready-to-drink coffee market in China is huge and has great potential. We are glad to work with a world-renowned brand like Costa to help it achieve digital marketing transformation.” said Carol Fung, President of JD Fast Moving Consumer Goods.

JD will leverage its big data ability and rich consumer insights to help Costa better understand the Chinese market and launch C2M (Consumer-to-Manufacturer) products specifically designed to better suit the preferences of Chinese consumers. Costa will also open a flagship store on JD to help attract more customers to the brand. The company will also take advantage of JD’s customer relations management program to improve customer loyalty.

Costa also plans to work with JD’s premium membership program JD PLUS to launch integrated omnichannel projects with Costa’s offline stores and provide special benefits to JD PLUS members.

(liuchang61@jd.com)

JD Joins WWF Earth Hour to Promote Responsible Consumption

Posted on Mar 28, 2020Nov 17, 2021 by Ling Cao

by Ling Cao and Hui Zhang

JD.com is partnering with the World Wide Fund for Nature (WWF) for the third year to support the Earth Hour event.

JD has launched a range of sustainability initiatives as part of the partnership, such as turning off the majority of lights at its newly-built Building No.4 at the headquarters campus in Beijing and implementing a box recycling and clothing donation program.

The box recycling program is part of JD’s Green Stream Initiative strategy, JD’s largest environmental sustainability project. Through the initiative, the company aims to reduce the environmental impact along the entire supply chain. JD carries out the box recycling program nationwide on an ongoing basis, where JD couriers help pick up used carbon boxes as part of their regular deliveries to customer doorsteps. Customers can also exchange JD’s “Jingdou”(京豆) loyalty points as a reward.

On March 21^st, JD Foundation and JD Logistics partnered with WWF, One Planet Foundation, China Charity Federation and more to launch a clothing donation program in 94 cities across China. The initiative has already collected over 20,000 items of clothing within two days.

Shengli Hu, senior vice president at JD.com, said during the Earth Hour online press conference: “The vision for Earth Hour is to keep the earth alive through getting people to adopt a sustainable lifestyle and development approach. Since day one, JD has leveraged its strengths in supply chain, logistics and technology to promote responsible consumption and sustainability through innovative charity programs.”

(ling.cao@jd.com; zhanghui36@jd.com)

Photo Gallery: This Week at JD (March 23-27)

Posted on Mar 27, 2020Sep 22, 2022 by Yuchuan Wang

Employees of JD.ID keep working to deliver in Indonesia during the ongoing COVID-19 outbreak. March 28 will mark the fourth anniversary of the e-commerce joint venture of JD.com.

On March 27^th, Australia Broadcasting Corporation filmed JD’s contactless delivery methods, smart delivery and interviewed with JD head of autonomous driving, Qi Kong.

On March 21^st, JD Health kicked off its bilingual Chinese-English global free online consultation service. The platform is targeting over 60 million overseas Chinese. Since launching, it has had more than 5 million visits, and has received more than 100,000 consultation requests, including 5,200 in English.

JD and Yili mobilized a team of 10,000 to ensure continuous supply of dairy products to consumers during the epidemic since January 26^th. Yili also bought JD gift cards for the medical support team in Hubei province to express their appreciation.

JD’s courier picks up medicines to be delivered to a 20 month-old baby with congenital heart disease in Hebei province who can’t get to the hospital in Beijing because of COVID19. JD partners with Beijing Huaxin Hospital to deliver medicine to people who can’t get to the pharmacy to pick it up.