Leading Dutch TV NOS Zooms in on JD Health

Posted on by Ella Kidron

by Ella Kidron and Hui Zhang

Leading TV Station in the Netherlands, Nederlandse Omroep Stitching (NOS, or Dutch Broadcast Foundation in English), featured JD Health in an in-depth broadcast about the global outbreak of COVID-19 on March 21st. The piece zoomed in on JD Health’s free online consultation platform, which is being used to provide remote support for a range of medical needs in China as well as overseas.

NOS interviewed JD Health doctor, Dr. Xu Siying, about what types of service requests she is getting from patients during this period. “Right now we are in the middle of a global COVID-19 outbreak, so right now our users are focused on COVID-19 diagnosis or suspected diagnosis.” Dr. Xu said that of the consultation requests the platform receives daily, one-fifth come from Hubei province, the epidemic epicenter.

With the hospital, people need to take a number and wait, Dr. Xu explained. With the telemedicine platform, they can get the service from their comfort of their own homes.

 

With the hospital, people need to take a number and wait, Dr. Xu explained.

Dr. Xu Siying Speaks to NOS

The piece mentions that similar to the emergence of e-commerce 17 years ago during SARS, something similar is happening with telemedicine as people without COVID-19 try to avoid going to the hospital for risk of cross-infection. In the last two months, JD has already received over 5.5 million consultations.

JD launched its free online consultation program early on in the COVID-19 outbreak in China to support users with a wide range of medical needs. Following the release of the first platform, the company just released a global platform that supports bilingual support in Chinese and English from anywhere in the world.

The link to the full segment in Dutch can be found here (JD’s portion begins at 10:45): https://www.bvn.tv/programma/nos-journaal/POW_04508513/

 

(zhanghui36@jd.com; ella@jd.com)

Posted in ESG

JD.com and Partners to Provide RMB1.5 Billion in Coupons to Boost Economy

Posted on by Yuchuan Wang

by Yuchuan Wang

On March 18th, JD.com announced to collaborate with brands to jointly provide RMB1.5 billion promotional coupons to consumers in China. The coupons are designed to generate demand that may have been suppressed by the COVID-19 epidemic, helping brands and merchants alike to resume sales and operations, facilitating economic growth.

The coupons will be rolled out in different phases with the first phase starting on March 26th, covering key categories including electronics and fast moving consumer goods.

The new initiative also demonstrates that the fight against COVID-19 has entered a new stage. As people recover from the epidemic, the need to increase consumer demand to support China’s domestic economy has come to light.

Since the outbreak of COVID-19, JD.com has fully leveraged its strengths in supply chain, logistics and technology and partnered with a range of stakeholders to fight against the epidemic. As of March 2nd, JD.com has allocated over RMB 1 billion in this effort. Apart from donating and helping transport goods to the epicenter, the company has also launched a series of initiatives to support brands and merchants. On March 5th, JD.com announced the launch of the Spring Raindrop Plan to allocate RMB 1.5 billion worth of marketing resources to support the resumption of operations.

 

(yuchuan.wang@jd.com)

JD Health Kicks Off Global Free Bilingual Consultation

Posted on by Hui Zhang

by Hui Zhang and Ella Kidron

JD Health kicked off its bilingual Chinese-English global free online consultation service on March 21st, in an effort to support the global fight against COVID19.

The platform is an upgrade of its Chinese-only overseas medical consultation platform, targeting over 60 million Chinese living overseas, launched on March 17th. Until March 20th, the platform has received more than 50, 000 overseas consultation requests, including nearly 3,000 in English, and more than 3.2 million visitors.

JD Health online

The platform features doctors and medical experts with rich frontline experience in fighting against COVID-19, and traditional Chinese medicine (TCM) experts and physicians who can offer services in both English and Chinese. More than 20 doctors are able to provide picture and text consultation services in English. Given the differentiated needs of international users, the English services section is divided into three specific departments: COVID-19, TCM service, and Other, which covers all other diseases and medical needs.

JD Health started its free online medical consultation services in China (in Chinese) early on in the COVID-19 outbreak. In order to share firsthand experience from China in fighting the epidemic with overseas medical professionals, JD Health’s doctors are developing an English-language COVID-19 diagnosis and treatment guidance manual. The manual combines JD Health’s nearly two months of service to 5.5 million people in China during COVID-19, and distills it into actionable guidance. It contains six major sections totaling 83 frequently asked questions, covering basic information about COVID-19, regular prevention and control, home-quarantine, symptom assessment and more, providing comprehensive and authoritative guidance on COVID-19. Medical personnel around the world will be able to download the full version of the manual free-of-charge from the consultation platform.

The platform does not only seek to meet physical needs but also psychological ones. In order to help alleviate anxiety and even depression during COVID-19, JD health’s global online consultation platform has a hotline service. Any international users who need psychological assistance can enjoy free counseling services by dialing 400-622-6108 via Skype or similar software.

Pang Xinghuo, vice director of the Beijing Center for Disease Prevention and Control, recommended JD’s platform during Saturday’s press conference on the prevention and control situation of COVID-19 in Beijing. With the epidemic becoming increasingly serious abroad, JD Health believes that it is necessary to develop a bilingual platform online to help more people around the world.

The role of TCM in fighting COVID-19 has increasingly become a point of discussion, and there have been demands for TCM support from overseas. JD Health is currently opening up procurement and distribution channels for TCM ingredients and proprietary Chinese medicines (pCm) to help overseas institutions meet the TCM needs of more overseas patients.

How to access the platform:

 

(zhanghui36@jd.com; ella@jd.com)

Posted in ESG

Hubei Provincial Government Offers Gratitude to JD.com for Battling COVID-19

Posted on by Ella Kidron

On March 20th, the Hubei Provincial Headquarters for Prevention and Control of COVID-19 sent a heart-felt note of appreciation to JD.com in Hubei province thanking the company for its ongoing contribution to the fight against the epidemic.

The city of Wuhan, the epicenter of the epidemic, is in Hubei province. A courtesy translation of the letter is below.

 

Hubei Provincial Headquarters for Prevention and Control of COVID-19

JD.com, Hubei province entity:

Since the outbreak of the COVID-19 epidemic in Hubei province, JD.com has taken immediate action to implement President Xi Jinping’s call for support. Acting in accordance with the directives of the central and provincial authorities regarding epidemic prevention, you have addressed and overcome all difficulties, bravely taken responsibility, and come to our rescue day and night, continuously delivering medical and other emergency rescue supplies, effectively alleviating urgent problems faced by those on the frontlines of the fight against the epidemic. To ensure people’s livelihoods, you didn’t cease operations. While delivering the basic needs of our citizens, you also overcame significant difficulties, transporting vegetables and other essential items, boosting everyone’s morale in beating the epidemic.

When trouble arises, help comes from all directions. We stand together and will overcome. In this “battle without the smoke of gunpowder” seeing your people ride into the line of fire rather than flee in fear became the most beautiful scene of modern times. Your people have come to our rescue and left their own families behind, and shown the spirit of love and care as well as fearlessness, providing the best living example of the saying “we are all responsible for the rise and fall of the world.”

We would like to extend heartfelt gratitude to your company for its outstanding contribution to the epidemic prevention and control work and for your support to the provincial headquarters. We offer our highest respect to all staff who joined in the battle.

We have now reached the final stage of the fight to prevent and control the epidemic. We remain firmly confident in putting our whole hearts into continuing the battle. While protecting the health and safety of employees, we will redouble our efforts, go to all lengths, racing against the clock to fight the disease and make further contributions to winning the people’s fight, the overall fight, and the fight of resistance in preventing and controlling the epidemic.

Posted in ESG

A JD’s Mother-Courier in Wuhan: 50 Days on Duty without Going Home

Posted on by Ling Cao

by Ling Cao

She has been working for 50 days straight since the epidemic outbreak, and she is staying away from home in order to protect her family. She passes by her apartment each day on her delivery run, and will only meet her husband when he goes downstairs to either throw away trash or receive packages. They can only talk briefly about their kids.

She is Yanping Wu, a courier with JD.com in Wuhan, and a mother of two sons, one is 14 and the other is five. She is responsible for delivery around Wuchang district, an area that used to be crowded and lively before the COVID-19 outbreak.

She decided to work on the frontlines at the beginning of the epidemic. Although he wished that his wife could stay at home with her sons, Wu’s husband supported her decision.

“If everyone weren’t willing to fulfil their duties, wouldn’t society be a mess?” Wu told her husband. She wanted to continue working during the epidemic period because her work can add a bit of convenience to people’s daily lives.

The area Wu covers has many elderly people, pregnant women and small children. She usually delivers medicines, food, and school supplies.

Recently one customer called on Wu for help. The customer’s child needed some materials to prepare for the college entrance examination. Even though they’d contacted a lot of channels, they weren’t able to find what they needed. Wu helped them to source the materials by asking several offline bookstores one by one. When she eventually delivered them, the customer was touched and gave her masks as a token of appreciation. Face masks have become one of the most valuable commodities during COVID19 in Wuhan.

Her sons frequently ask after her. “What is mom doing every day, when will she come back home?” She explains, “Mom is busy working to make money so that I can buy you watermelon, strawberries and Skittles.”

Video source: N video, Nanfang Metropolis Daily

 

(ling.cao@jd.com)

JD and Furniture Industry Organizations Release Mattress Selection Standard

Posted on by Hui Zhang

by Hui Zhang

JD.com together with leading Chinese furniture industry organizations, including Shenzhen Furniture Association, Shenzhen Furniture Design Institute, and SAIDE Testing, released a mattress selection standard on March 18th to quantify the ‘firmness’ and ‘fit’ of a mattress. The standard is the first of its kind in China focusing on these two core elements.

The new standard, based on significant research and evaluation, was determined after optimizing the international standard for mattress selection to take into account the average size of Asian people. The standard divides mattress firmness into 10 grades, and forms a percentage evaluation system to define the ‘fit’ between mattresses and human bodies. The standard will make it easy for mattress brands provide guidelines, and help consumers to more easily make their selections. It was almost impossible before for consumers and mattress manufacturers to communicate accurately and effectively as the firmness of a mattress is based on personal feel and varies from person to person.

The standard has been highly recognized by industry insiders and mattress enterprises.  13 well-known mattress brands both home and abroad, such as King Koil, DeRUCCI, Sealy and Sleemon, announced to accept the standard and redefined 43 products in terms of ‘firmness’ and ‘fit’ according to the new standard.

“The upgrading of mattress’s ‘firmness’ measurement and the creation of the ‘fit’ measurement will not only fill in the gap between domestic and international mattress selection standards, but will also provide a scientific, reliable and effective testing method for mattress enterprises,” said Haofei Gu, director of the Standards Research Center of Shenzhen Furniture Design Institute.

On March 17th, the JD Big Data Research Institute released its 2019-2020 Online Sleep-Related Product Report, indicating that China’s young urbanites suffering from poor quality of sleep, led to a subsequent increase in the sale of more high-end and diverse sleep-aid products, including mattresses. The new standard will help consumers choose mattresses that are more suitable for them.

 

(zhanghui36@jd.com)

JD President of International: Commitment to Customers, Employees and Shareholders through Continued Investment

Posted on by Yuchuan Wang

Soon Sze Meng, President, International and Vice President of JD.com, talked to CNBC in an exclusive interview on March 18th, sharing his views on JD’s continual investment in logistics, technology and customer experience. Soon also reaffirmed the company’s commitment to build trust with customers and merchants.

Check out the full interview (video provided by CNBC):

 

 

 

Photo Gallery: This Week at JD (March 16-20)

Posted on by Yuchuan Wang

This week, JD’s free online medical consultation service becomes available to the worldwide.

This week, JD’s free online medical consultation service becomes available to the worldwide. The platform, which is in Chinese, targets more than 60 million Chinese living overseas. Jinwei Yin is one of the first batch of 38 doctors who volunteered to offer free online medical consultation on the platform. He is also a full-time doctor from Xishan People’s Hospital in Wuxi city, Jiangsu province and volunteered in the epicenter in Hubei province.

 

Netherlands TV news station NOS visited JD Health's office

On March 19th, leading Netherlands TV news station NOS visited JD Health’s office to understand more about JD’s online medical consultation program and hear directly from its doctors about how the program has helped over 5 million patients to date.

 

Apple new iPad Pro and MacBook Air officially launched on JD.

On March 19th, Apple new iPad Pro and MacBook Air officially launched on JD. Coupled with the release, JD has also offered a trade-in service which can be completed at customers’ door steps. In selected areas, the trade-in process can be completed in as fast as two hours after orders are placed.

 

JD helped deliver over 1,300 cases of insulin to 4,900 diabetic patients.

This week, JD helped deliver over 1,300 cases of insulin to 4,900 diabetic patients. JD s is among the first group of logistics providers to enter the medical transportation industry in China. Its supply chain management system and smart temperature control platform ensures that the whole supply chain is transparent and traceable. The insulin, which was donated by a pharmaceutical factory, requires 2-8 ℃ temperature control throughout the entire delivery process.

 

JD will put the lyrics on its delivery boxes to help expand outreach.

Following its program to support frontline workers during COVID19, JD Logistics and Tencent Musician jointly launch a charity program to create original music to help farmers sell on JD. JD will put the lyrics on its delivery boxes to help expand outreach.

 

JD.com signed a contract with Zespri, the world’s largest marketer of kiwifruit

On March 16th, JD.com signed a contract with Zespri, the world’s largest marketer of kiwifruit, becoming the world’s first online retailer to supply Zespri kiwifruit from the brand directly to consumers. Given COVID-19, this contract was signed remotely online. As part of the agreement, JD Fresh and 7FRESH, will procure over 1.2 million trays (3.3 kg per tray) of Zespri’s kiwifruit from New Zealand this year. With the renewed contract, Zespri’s sales on JD are expected to exceed RMB 300 million annually.