Online Book Seller Dangdang Launches Flagship Store on JD.com

Posted on by Yuchuan Wang

by Yuchuan Wang

Online bookstore Dangdang (dangdang.com) has launched an official flagship store on JD.com, the two parties announced on January 10. The collaboration is expected to help Dangdang gain more users, while offering both the parties’ customers diversified books at better prices.

A representative from JD Books said, “JD Books has been committed to expanding its sales scale and promoting the online book store business. The launch of Dangdang on JD will enrich our book businesses and benefit readers by building advantages in product offering and pricing.”

The partnership will also benefit Dangdang, its representative said. “Our partnership with JD Books strengthens Dangdang’s advantage in the integration of publishing resources and our capability in creating best-sellers. It further enhances our customer care ability and extend services, issue notifications, and provide full category books at competitive prices.”

Dangdang’s flagship store on JD.com will offer all categories of books available on dangdang.com, including exclusive offerings. JD and Dangdang will also cooperate in cracking down on pirated books to protect the IPRs. Inventory sharing, warehousing complementation, omni-channel fulfillment and other supply chain models will be explored to maximize operation efficiency and lower the costs.

In terms of marketing, JD Books will join hands with Dangdang to create innovative campaigns to attract readers, and will support Dangdang in operating to achieve better sales.

 

(yuchuan.wang@jd.com)

JD Takes Action to Ease Medicine Shortages in Rural Areas

Posted on by Yuchuan Wang

by Tong Shen

JD Logistics helped deliver a first batch of 30,000 oximeters from Danyang, Jiangsu province to Lanzhou, capital of Gansu province, on January 6, to secure sufficient medical product supply in rural area. The oximeters were provided by the Ministry of Agriculture and Rural Development and the Ministry of Industry and Information Technology.

After it was announced that there was an urgent need for transportation of medical supplies, JD Logistics exerted its supply chain advantages immediately, dispatched human and transportation resources on call, and delivered the medical supplies to rural areas. The 30,000 sets of oximeters will be distributed to 86 counties in Gansu province.

JD Logistics has activated a prioritized mechanism for the delivery of medical products, and extended the working hours for last-mile delivery to enable smooth rural logistics and distribution.

JD Health is also dedicated to ease the medicine shortages in rural areas with its own specialty offerings. The “JD Health Emergency Medicine Box” public welfare project has been launched recently, as a joint initiative of JD Health and China Social Assistance Foundation to support rural areas. With the support of 1,810 merchants on JD Health, the first batch antipyretic medicine will be donated to 37,000 rural people in Henan, Guizhou, Gansu, Shaanxi and Guangxi provinces.

 

(press@jd.com)

JD.com ESG Survey

Posted on by Yuchuan Wang

Dear stakeholders of JD.com,

We sincerely invite you to participate in this year’s ESG survey to understand your views and expectations on JD’s environmental, social and governance work. The survey results will provide strong support for us to prepare the FY2022 ESG report and achieve the company’s long-term sustainable development.

The survey is divided into three parts and will last for about five minutes.
Part I: Respondents background information
Part Il: Evaluation of the importance of issues related to sustainable development of JD.com
Part III: Other opinions and suggestions

This questionnaire does not involve professional field knowledge, and there is no right or wrong answer. Your real feedback is the best guide for our continuous improvement.

Thank you for your active participation and strong support for JD.com’s ESG cause!

Please scan the QR code below or click here to access the survey.

 

(press@jd.com)

Posted in ESG

JD.com Kicks Off 2023 Chinese New Year Promotion with Holiday Delivery

Posted on by Yuchuan Wang

by Yuchuan Wang

JD.com kicked off the 2023 Chinese New Year Grand Promotion at 8pm on December 29, and announced that for the eleventh consecutive year, the company’s affiliate JD Logistics will provide delivery during the holiday in 366 cities, 1,700 districts and counties across China. Customers will not only enjoy discounts, but can also place and receive orders even on the eve and the day of the Chinese New Year (CNY) on January 22.

For Chinese people, CNY is the most important traditional festival, during which most businesses will shut down including logistics and delivery service providers. Eleven years ago JD.com was the first e-commerce company in China to commit to delivery during CNY, featuring standard service without delays or extra fees. This year, Deppon Logistics will also join JD Logistics in securing delivery. Moreover, 600 autonomous vehicles and over 100 indoor robots will also join the crew to fulfill last-mile delivery in 30 cities in China.

As for front-line workers who will be working during the holiday, JD Logistics will provide additional allowances to ensure their benefits are higher than the national standard. The company will also provide allowances for those employees who live apart from their kids, to enable their kids to travel to visit parents during CNY.

JD.com also launched a special 24/7 care service for seniors who are not familiar with using smart phones. Upon the activation of the service, customer service calls from seniors will be picked up by an exclusive team that can provide one-stop aftersales consulting including product usage advice, repairs, returns and more.

JD will also offer a 30-day price guarantee service for more than 300 million products during this year’s CNY Grand Promotion; if there is a going down of the price, customers will be able to get refunds of the difference with one-click.

 

(yuchuan.wang@jd.com)

JD Logistics Airlines Adds All-cargo Routes

Posted on by Yuchuan Wang

by Yuchuan Wang

Following its existing route between Shenzhen, Guangdong province and Hangzhou, Zhejiang province, JD Logistics Airlines announced that it has launched two new all-cargo routes, one from Beijing to Wuhu, Anhui province to Nantong, Jiangsu province; and the other between Shenzhen, Guangdong province and Wuxi, Jiangsu province.

The inaugural flight of Beijing-Wuhu-Nantong was taken by a 737-800 all-cargo aircraft, landing in Wuhu Xuanzhou Airport at 7:30 a.m. on December 28. The route is expected to improve the logistics transportation efficiency in east and north China, enabling the collaboration of JD Logistics’ Asia No.1 logistics parks in Hefei and Wuhu, and satellite warehouses in their neighboring areas.

The inaugural flight of the Shenzhen-Wuxi route took off from Shenzhen Bao’an International Airport at 2:15 a.m. on December 30. JD will operate the route six times a week with daily transportation capacity of up to 15 tons.

Since 2017, JD Logistics has been developing its air cargo business with airline companies. Currently, JD Logistics has access to over 1000 air transportation routes covering more than 100 airports, and has achieved a coverage rate of more than 95 percent for its air express delivery service across multiple cities in China.

The establishment of JD Logistics Airlines (formerly known as JD Airlines) will fulfill the increasing volume of air freight orders, and facilitate JD Logistics building a more flexible, dependable and controllable supply chain.

 

(yuchuan.wang@jd.com)

JD.com Ranks No.3 on FORTUNE China’s Most Admired Companies 2022

Posted on by Vivian Yang

by Vivian Yang

FORTUNE magazine released the list of China’s Most Admired Companies 2022 on December 27, with JD.com ranking No.3 among the Top 50 All-Stars List, behind food giant COFCO Group and the automaker BYD; and scoring No.1 on the industry list.

According to FORTUNE’s Chinese edition, the annual ranking is produced based on the editing team’s weighed calculation of surveys among 42,117 Chinese business executives who were asked to evaluate an array of companies’ attributes of reputation such as quality of management, ability to attract and retain talented people, quality of products and service, social responsibility to the community and the environment, and more.

The annual list is “a measurement of companies’ soft power,” said the publication in the announcement, recognizing these companies’ resilience in rising to recent years’ “pressure tests” with their core technologies and firm strategic execution. More importantly, these companies have never given up on making a positive social impact despite external difficulties, according to the publication.

FORTUNE highlighted JD’s performance in fulfilling its social responsibilities and inclusive employee care plans, which helped the company’s ranking jump 14 positions from No.17 in 2021 to No.3 this year.

In March of this year, JD went above and beyond to transport essential living necessities to Shanghai by truck, ship and airplane as the city went through COVID quarantines. Thanks to the company’s proprietary logistics system, JD.com could respond rapidly on products and warehouses coordination, and mobilized 5,000 frontline staff from around the country to Shanghai to meet the soaring demand – an average of 1.5 million daily orders during the peak period. It is estimated that by June 1, JD had transported more than 15,000 tons of living supplies to Shanghai, and in the first half of 2022, the company allocated RMB 2 billion yuan in ensuring supplies in COVID-stricken regions and waiving operating costs for merchants on its platform.

JD Logistics couriers departed from Harbin to support Beijing 

In December, Beijing became China’s first large city to withstand an infection surge as most of anti-COVID restrictions have been  lifted. JD.com once again swiftly dispatched more than 1,000 couriers from 16 provinces to the city, all of who played an important role to help ensure delivery efficiency. JD Health, JD.com’s health business affiliate, spared no efforts in providing and donating medicines and anti-COVID materials, leveraging its telemedicine platform to offer medical advice, drug use guidance and more to help alleviate strain on hospitals.

JD Health’s doctors provide 24/7 online medical consultations 

In terms of employee support, JD.com announced in November that it would transition outsourced staff of Deppon Logistics, a company JD acquired this March, to become Deppon’s full-time employees, who can now equally enjoy the benefits of the company’s medical insurance and pension fund. Moreover, JD.com will put in RMB 10 billion yuan to set up a housing fund for its grass-roots employees including all staff of logistics, customer service and other functions. Among all of JD’s frontline staff, 80 percent are from rural areas.

 

(vivian.yang@jd.com)

Posted in ESG

JD Health Expands Digital Efforts in Supporting the Surge of COVID Patients in China

Posted on by Vivian Yang

by Tong Shen and Vivian Yang

As China continues to lift anti-COVID restrictions, JD Health has been stepping up efforts to support people coping with infections and the recovery process, by leveraging its digital capacities.

24/7 online medical consultation

JD Health introduced its “online anti-COVID clinic” to offer 24/7 medical consultations. With an average responding time of less than 30 seconds, the telemedicine service provides timely and convenient support to patients during a time when infections are surging and has worked closely with local governments such as Beijing to alleviate strain on offline hospitals.

COVID-19 medicine mutual-aid platform

To facilitate information sharing about COVID medicines as demand soars, on December 24, JD Health launched the “COVID-19 Medicine Mutual-Aid Platform” to enable consumers all over China to efficiently exchange messages on medicine availability. Individual medicine owners can put up their spare medicine information for needed people. Drug stores can also post notes and split their stock of medicine products in order to allocate the items to more requesters. In the meantime, JD Health is providing free online consultation to guide people’s safe use of medications.

Pages of JD Health’s COVID-19 Medicine Mutual Aid Platform

COVID recovery medical examination services

JD Health cooperated with several medical checkup institutions to offer post-COVID medical checkup packages which help monitor risks of myocarditis, liver and kidney damage, gastric mucous membrane damage, and more. To meet the needs of people who face travel difficulties, JD Health also worked with its partners to provide home services for medical checkups and online medical report interpretation services.

 

(vivian.yang@jd.com)

Biggest SEVEN FRESH Store in South China Opens

Posted on by Vivian Yang

by Tong Shen

SEVEN FRESH  opened its largest one-stop shopping experience center in South China on December 24. Located in Shenzhen, Guangdong province. With a total area of 3,500 square meters, the location will serve customers in 154 surrounding residential communities, with a capacity to meet the daily needs of over 80,000 residents in the neighborhood.

The new SEVEN FRESH store in Shenzhen, Guangdong province

The innovative integration of JD’s cross-category supply chain capability ensures that products can be stocked within 48 hours, from the origin to the shelves. As a result, consumers are able to purchase fresh ingredients from all over the world in SEVEN FRESH, such as beef from Australia, 4J-grade Chilean cherries, and forearm-length mantis shrimp.


Forearm-length mantis shrimp being sold in SEVEN FRESH store

In addition to offering international products, the new store’s food and beverage selection also offers a significant range of local specialties with distinctive characteristics and flavors, catering to the tastes of local residents.

Juema Pork, the most popular local specialty being sold in SEVEN FRESH store

Meanwhile, the number of baked food offerings in the new store has also increased, with 70% exclusively created by SEVEN FRESH baking masters catering to Chinese tastes. In order to produce baked food with superior taste, most of the raw materials are imported products, such as butter from New Zealand and flour from France.

The new SEVEN FRESH store in Shenzhen, Guangzhou province

The new SEVEN FRESH store features a lot of design upgrades and service innovations, which have been made to enhance consumers’ one-stop shopping experience. The overall design, environmental color scheme, lighting system, acoustic system and section division are all specially designed.

 

(press@jd.com)