JD News Roundup Vol. 9 (August 31-September 11)

Welcome to volume nine of our bi-weekly digest. Here we consolidate a selection of the news regularly and give context on why it matters.

JD News Roundup Vol. 9 (August 31-September 11)

by Ella Kidron

CORPORATE HIGHLIGHTS: CIFTIS

JD participates in CIFTIS as a strategic partner: The 2020 China International Fair for Trade in Services (CIFTIS) opened on September 4th 2020 in Beijing under the theme of “Global Services, Shared Prosperity”. Over 18,000 international and domestic companies from 148 countries and regions signed up for the service trade fair. It is the first major economic and trade event being held in China since the COVID-19 outbreak in January. JD participated as a strategic partner for this year’s fair. Six businesses under JD.com were on exhibition during the fair, namely, JD Digits, JD Logistics, JD Cloud & AI, JD Health, JD Business, and JD’s international business.

Five highlights emerge from JD’s participation in CIFTIS: 1) Comprehensive services business: Many people know JD as the largest retailer in China, but over the years, the company has grown and redefined itself as a technology and service provider based on its core strength of supply chain. 2) Cutting-edge technologies: JD Cloud & AI helped to create a digital CIFTIS platform for the fair. In addition, JD had many of its newest technological innovations on display during the fair. 3) The role of robots in services: JD Logistics, JD Digits and JD Health brought a wide range of robots, from inspection robots and AGVs (automated ground vehicles) to a chassis that can provide a one-size-fits-all robotics solution, to a smart health screening robot, to the exhibition. 4) Anti-epidemic innovation: A highlight of JD’s robotics and technology innovation exhibition a chassis were some of the technology used in the fight against the epidemic. 5) Opening up: For the first time, JD’s international businesses were showcased as a standalone exhibition at CIFTIS, highlighting the company’s global sales e-commerce platform, business in the EU & the Americas, business in Southeast Asia, and its global logistics network.

To get a better sense of what was on display, check out this photo gallery.

 

BUSINESS UPDATES

JD Health launches an online platform for Traditional Chinese Medicine (TCM): JD Health launched an “online service platform for prepared slices of Traditional Chinese Medicine (TCM)”. The platform, which is built on JD Health’s TCM center, will provide customers with a one-stop service experience that covers online medical consultation with TCM doctors, filling prescriptions, preparing herbal decoctions and delivering the medicines to customers’ homes.

JD Health will also launch an internet-based respiratory center. The center will be headed by Lin Jiangtao, a renowned respiratory expert and professor of the Department of Respiratory and Critical Care Medicine at China-Japan Friendship Hospital in Beijing. Patients will be able to make video-call appointments, or seek medical advice via text message and photos on JD Health’s platform. If an in-person visit is needed, they can also use the platform to make face-to-face appointments with doctors in offline hospitals; or even house-call appointments with nurses from the respiratory center for in-person medical care and guidance for drug and device use at home.

JD and LG debut seven new jointly-developed Consumer-to-Manufacturer (C2M) refrigerators and washing machines: JD and LG took only two months to develop the seven new products. The process included visiting LG’s factory, analyzing the data and designing the products, as well as the eventual product launch and pre-order. All products are designed based on customers’ preferences and the latest trends in the home appliance industry. The washing machines are equipped with AI technology that can optimize the washing process. The refrigerators add LG’s Smart ThinQ system that can manage the smart appliances. JD and LG started to work on C2M in May 2018. C2M products the two sides have developed include facial machines, air purifiers, vacuums and more. Based on JD’s big data analysis, JD is able to help the brands with the whole process of product design, launch, marketing and customer cultivation. This model can effectively shorten the product research time, and help bring products to the right customers at launch, which can improve the sales performance.

JD highlights progress in omnichannel during 9.9 JD Super Festival: JD.com’s online supermarket, has seen significant progress since launching its Omnichannel Fulfillment program last year. Changming Li, head of Omnichannel Fulfillment Program, FMCG Omnichannel, told a virtual audience during JD Super’s press conference on September 8th as part of the 9.9 JD Super Festival to celebrate JD Super’s founding, that the platform went from having one water provider partner to many partners, and from being in one city – Beijing, to now being available nationwide.

JD Auto will support the growth of 200+ car accessories manufacturers: In the next two years JD Auto will work closely with over 200 manufacturers in Tiantai county, Zhejiang province, offering direct sales of various products at factory prices to customers across China both online and offline. Under the agreement signed between Tiantai county and JD Auto on September 4th, the two sides will deepen cooperation on the marketing and branding for Tiantai’s car accessories products. As a result, manufacturers will be able to utilize e-commerce methods such as livestreaming, with the goal of penetrating farther into the domestic market and reaching a wider range of Chinese customers. JD Auto will also help deliver customer insights and consumption forecasts to the manufacturers, with the aim of creating more customer products that sell better on JD’s platform.

 

Have a bit more time? Check out some of our recent long reads, data reports and lighter reads here:

 

(ella@jd.com)

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