Dec 4, 2020| JD Technology
JDD Rolls Out Digital Solutions at Beijing Court
by Martin Li
JD Digits (JDD) has cooperated with Beijing No.3 Intermediate People’s Court to put in place digital court solutions to increase efficiency and facilitate visitors.
The solutions include a virtual demonstration of the court’s appeal service center, which covers an area of 1,400 square meters. Visitors can tour the center to get themselves familiar with different service counters via the court’s website and app.
The virtual center will enable visitors to go through online services in the near future.
JDD also deployed robots to transport legal files among different departments in the court.
The robots can automatically avoid people and obstacles on the way.
The cooperation between JDD and the court is expected to go further with the use of the company’s recognition technologies in voice, semantics, pictures and real objects.
The two parties will also develop a system integrating the court’s hearing, execution, human resource and judicial management systems to provide a non-stop service for visitors.
(bjlihao3@jd.com)
Jun 18, 2024| JD Retail, JD Technology
JD.com Pioneers Next-Generation Retail with Native Spatial JD.Vision App Built for Apple Vision Pro Ahead of China Release
On June 18, JD.com announced the launch of JD.Vision, a native Apple Vision Pro app that offers an immersive shopping experience leveraging spatial computing. Launched on the final day of JD’s 618 Grand Promotion—China’s largest mid-year shopping festival—JD.Vision exemplifies JD.com’s commitment to revolutionizing retail through advanced technology.
Ahead of Apple Vision Pro’s official release in China on June 28, JD.Vision is set to transform home shopping. The app now features a range of appliances, electronics, and furniture from top brands such as Samsung, Casarte, Harman Kardon, MORROR ART, and Honeywell, among others. Starting today, users can access JD.Vision by searching for “京东.Vision” in the App Store on their Apple Vision Pro devices.
Vision Pro has an infinite canvas where apps can scale beyond the boundaries of a traditional display, and introduces an intuitive and powerful three-dimensional user interface that users navigate with their eyes, hands, and voice. Featuring visionOS, the world’s first spatial operating system, Vision Pro lets users interact with digital content in a way that feels like it is physically present in their space.
Leveraging spatial computing technology, JD.Vision delivers an experience that closely mirrors in-store visits and transcends the limitations of traditional shopping. Consumers can virtually “place” products in their home, visualizing real dimensions, texture, and design compatibility with accuracy and ease. This immersive approach addresses common online shopping challenges by eliminating the need for frequent trips to brick and mortar retailers and reliance on 2D images and text descriptions. Instead, shoppers can enjoy a reliable and realistic experience where “what you see is what you get.”
With JD.Vision, users can interact with a virtual refrigerator to assess space for groceries, test a robot vacuum under furniture, or visualize how a coffee machine would look in their kitchen. The app enhances the shopping experience with realistic visual feedback, such as lighting effects on virtual objects, allowing for more informed purchasing decisions.
JD.com integrates its ChatRhino large language model into JD.Vision, introducing an AI-powered shopping assistant. This feature enables interactive communication with JD’s mascot “Joy,” who provides tailored product recommendations, enhancing customer engagement and personalization.
As JD.com continues to pioneer the fusion of technology and retail, future enhancements for JD.Vision include virtual interior decoration, iris recognition payments, virtual car driving, logistics tracking, and remote collaborative shopping. Through these innovations, JD.com is not only leading the charge in next-generation retail but also shaping a dynamic and personalized shopping future, ensuring consumers’ diverse needs are met with cutting-edge solutions.
May 24, 2024| ESG, JD Logistics, JD Retail, JD Technology
JD.com Earns Spot in Gartner Supply Chain Top 25 for 2024
JD.com, also known as Jingdong, was recently recognized in the Gartner Supply Chain Top 25 for 2024. This recognition highlights JD.com’s excellence and leadership in the global supply chain sector. As the only major online retailer from Asia on the list, JD.com joins industry leaders like Amazon, Apple, and Schneider Electric.
According to Gartner, the companies recognized on this year’s list embraced in three trends: attracting and engaging talent, AI-driven advances, and antifragile supply chains. JD.com’s inclusion on this list underscores its success in navigating complex challenges while delivering exceptional value to customers worldwide.
“The supply chain organizations in this year’s Top 25 were notable for better protecting growth rates in a challenging operating environment, while at the same time delivering more sustainable operations,” said Simon Bailey, VP Analyst with the Gartner Supply Chain practice. “The best supply chains now have ESG criteria firmly embedded in their operations, while delivering higher than average growth rates, better returns on physical assets (ROPA) and stronger margins.”
“We are honored to be recognized in the Gartner Supply Chain Top 25 for 2024 for our efforts in driving innovation in the global supply chain ecosystem,” said Hao Hu, Head of Supply Chain R&D at JD.com. “JD.com has developed cutting-edge technologies such as explainable forecasting, autonomous replenishment, and an intelligent carbon management platform to create a resilient, efficient, and sustainable supply chain that delivers value to customers worldwide.”
Significant investment in new technologies and infrastructure has enabled JD.com to continuously enhance its supply chain efficiency and agility, achieving an industry-leading 29-day turnover rate (in Q1 2024) while managing an extensive portfolio of over 10 million self-operated SKUs. Currently, JD.com boasts an automated procurement rate exceeding 85%, all while maintaining an average inventory availability of no less than 95%.
Advanced Technology for Resilient Supply Chains
In February, JD.com was awarded Gartner’s “Power of the Profession Supply Chain Awards for 2024” for its research in probabilistic forecasting and explainable AI technology. This technology has built a resilient planning system that delivers reliable decision-making despite unpredictable disruptions and rapid market changes. Integrating probabilistic forecasting with explainable AI significantly enhances supply chain agility and resiliency, especially during complex shopping scenarios like large-scale promotions and disruptions such as extreme weather conditions. This technology has boosted supply chain planning accuracy from 65% to 90%, reduced vendor lead times by 15%, and enabled JD to maintain a high service level.
Adopting GenAI for Industry-Specific Scenarios
JD.com’s advanced innovation in applying generative AI (GenAI) was also recognized by Gartner. The company launched a large language model (LLM), ChatRhino, for industry-specific applications. The model combines generalized data with JD’s proprietary intelligent supply chain data to address challenges in sectors like retail, logistics and finance. Businesses can utilize ChatRhino for commercial applications like intelligent customer service and AI marketing.
Global Footprint of Next-Gen Supply Chain
JD.com continues to expand its global footprint by replicating elements of its world-class logistics and supply chain solutions from China to address supply chain challenges in Europe, North America, the Middle East, Southeast Asia, and more. JD Logistics’ overseas warehousing operations already offer same-day fulfillment services in key European markets and rapid two-to-three-day delivery across 90% of regions in the United States. Recently, JD Logistics announced a significant expansion of its express delivery service, enhancing the international express delivery experience from China to 23 global destinations.
Intelligent Carbon Management Platform for Sustainable Supply Chain
On May 13, FORTUNE China announced its “China ESG Impact List 2024,” marking JD.com’s third consecutive appearance for its exceptional performance in environmental, social, and governance (ESG). Last year, JD Logistics introduced the Supply Chain Emission Management Platform (SCEMP), a groundbreaking platform for managing the carbon footprint of logistics transportation. SCEMP accurately calculates carbon emissions based on the actual routes of transportation vehicles. “Verified to encompass over 140 types of carbon emission factors for road transportation in China, SCEMP is the first of its kind in supply chain carbon management,” said Christiana Wang, a carbon reduction expert from JD Logistics.
About the Gartner Supply Chain Top 25
Supply Chain Top 25 ranking comprises two main components: business performance and community opinion. Business performance in the form of public financial and ESG (environmental, social, governance) data provides a view into how companies have performed in the past three years, while the community opinion component gives a peer and Gartner expert view to companies’ future potential and reflects leadership in the supply chain community. These two components are combined into a total composite score.
Gartner derives a list of companies from a combination of the Fortune Global 500 and the Forbes Global 2000. In an effort to maintain the list of companies evaluated at a manageable level, a general annual revenue threshold of $15 billion has been applied and companies without physical supply chains are excluded.
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