Other supplies and 200,000 RMB worth of masks in an hour

JD Hosts Experience Booth at Wuxi Marathon

Posted on Apr 12, 2021Sep 24, 2022 by Ella Kidron

by Ella Kidron

The 8^th annual Wuxi Marathon was held in Wuxi, Jiangsu province on Apr. 11. To mark the event, the sports division of JD.com hosted an exhibition space from Apr. 8-11, giving runners and spectators a place to play games, try out products and make purchases through a pop-up store, and even get running tips. Consumers can test products on display and then buy them online to be delivered home, creating an omni-channel experience and raising awareness of JD’s sports category.

The high-tech space featured a virtual skiing game, an electronic hoops shooting game and more, and attracted people of all ages to learn more about JD while being entertained.

JD booth at the Wuxi Marathon

At least 10,000 people visited the booth each day. Viewers were encouraged to take photos and share them on their social network platforms, raising the overall influence of the event and profile of the JD brand among sports enthusiasts.

Visitors to JD booth at Wuxi Marathon

This is the 7^th year that JD has partnered with the Wuxi Marathon. In addition to providing an onsite experience, JD also supported the event through its event signups platform as well as deals on hotels and high quality running gear through its e-commerce platform. The company has also partnered with top sports gear brands at past events.

In addition to the Wuxi Marathon, JD has had a presence at several marathons across China, including the Shanghai Marathon, the Suqian Marathon, the Chengdu Marathon and several others.

The person responsible for JD’s partnerships with sporting competitions explained that such events provide an excellent bridge between customers and sporting goods and apparel brands as well as JD.

(ella@jd.com)

Photos: JD Super Holds 2021 Baby Festival Carnival in Changsha

Posted on Apr 12, 2021Nov 22, 2022 by Rachel Liu

by Rachel Liu

JD Super held the 2021 Baby Festival Carnival in Changsha, Hunan province from Apr.10-11. The carnival provides an area for parents and children to have fun. It also showcases high-quality maternal and baby products provided by Huggies, Babycare, Gerber and Feihe, a creative handiwork displays with toys from Lego, BOBDOG, and more, as well as an organic baby food area with selected products from global brands. The carnival also has a special section that JD jointly developed with Hunan Museum, showing leading domestic brands and Chinese goat milk powder products.

Olympic champions and celebrities Xuan Liu and Liang Tian joined the carnival to share their parenting experience.

Children having fun at the 2021 JD Super Baby Festival Carnival

Olympic diving champion Liang Tian (left) sharing his parenting experience

Olympic gymnastics champion Xuan Liu (left) showcasing infant milk powder

(liuchang61@jd.com)

Dr. Bowen Zhou Shares “Trustworthy AI” When Receiving Top AI Award of China

Posted on Apr 12, 2021Sep 3, 2021 by Ling Cao

by Ling Cao

Dr. Bowen Zhou (left), Chairman of JD Technology Committee, along with Dr. Tianzai Jiang (middle), Director of the Institute of Automation at Chinese Academy of Sciences, and Licheng Jiao (right), professor at Xidian University, have won outstanding contribution awards under the Wu Wenjun AI Science & Technology Award, which is regarded as the highest award for intelligence science & technology in China. An award ceremony was held in Beijing on Apr. 10^th to celebrate the 10^th year of the award.

Dr. Zhou made two keynote speeches at the serial events. During one speech in Suzhou on Apr. 11, he spoke about the opportunities and challenges for trustworthy AI through industrial digitalization and intelligence.

Zhou shared, “The next step for AI is to achieve trustworthy AI, which means we need to solve challenges from technology aspects in robustness, explainability and reproducibility, as well as considering fairness, accountability, and value alignment for application at scale. In the next ten years, we will work with our partners to promote industrial digitalization.”

Dr. Zhou made another keynote speech in Shanghai on Apr. 12, in which he said that Trustworthy AI needs a systematic building process, and outlined how JD has continuously paved the way.

For example, Zhou emphasized how JD used AI to help increase efficiency and lower labor intensity in logistics, customer service and advertising. Zhou concluded, “Trustworthy AI cannot stand alone, it needs to be built block by block.”

(ling.cao@jd.com)

JD Courier Praised by Renowned Host of China’s National TV

Posted on Apr 12, 2021Sep 6, 2022 by Yuchuan Wang

by Yuchuan Wang

Youhua Huang, a JD courier in Wuhan, performed a song with original lyrics during a special event held in Wuhan to promote renowned national TV host Hui Kang’s new book “Average Score” on Apr. 11. The event was joined by more than 2,000 fans.

Featuring lyrics by Huang and his colleague, the song was written to express gratitude for the frontline doctors and nurses who traveled to support the city during the height of the pandemic last year. This time, Huang sang to honor Kang, who has promoted Wuhan products to drive economic revitalization for the city.

“When winter goes and spring comes, when the cherry blossoms, let us meet again,” he sang.

Kang also visited one of JD’s delivery stations in Wuhan, which ensured delivery of emergency needs and donation to Jinyintan Hospital while the city was locked down last year. “These couriers are the great people who marched alone to support many others during the pandemic,” Kang praised of JD couriers like Huang.

Hui Kang (left) and Youhua Huang (middle)

Huang is responsible for the delivery of JD’s parcels on the campus of Huazhong University of Science and Technology, and especially to international students. “To guarantee my service quality, I’ve been learning English and I can now communicate with them using simple English,” said Huang. He also helped the international students solve problems during the pandemic.

“Customers’ recognition makes me feel fulfilling, even though I’m just doing the most ordinary job.”

(yuchuan.wang@jd.com)

JD Worldwide Promotes Bilateral Trade with Thailand

Posted on Apr 12, 2021Sep 16, 2022 by Yuchuan Wang

by Yuchuan Wang

JD Worldwide, JD.com’s international business, held a virtual business conference on Apr. 12 for merchants who are interested in doing export and import business between China and Thailand. The conference was held by JD’s cross-border ecommerce platform JD Worldwide, and the company’s e-commerce joint venture in Thailand, JD CENTRAL.

Ms. Jeeranun HIrunyasumlith, the Commercial Consul of Royal Thai Consulate-General in Shanghai said at the conference, “I hope that JD would not only be a platform to introduce and expand Chinese consumers’ access to more Thai products, but also provide an opportunity to strengthen bilateral trade between the countries and bring about sustainability and prosperity for both nations.”

Ms. Jeeranun HIrunyasumlith (right), Commercial Consul of Royal Thai Consulate-General in Shanghai and the host Xinai Zhou (left) from JD’s marketplace business

Despite the impact of COVID-19, the trade between Thailand and China has seen a steady increase. The bilateral trade volume reached US$ 80 billion in 2020, accounting for 18% of Thailand’s total global trade. According to Ms. HIrunyasumlith, the major exports from Thailand to China in 2020 were tapioca and rubber products, computers and parts, and fresh and dried fruits. The top major imports from China to Thailand were electronics, machinery and parts, and home appliances.

Ms. Jia Xiong, the business development manager at JD Worldwide responsible for the Thailand business introduced that JD will provide preferential benefits for merchants launching products on JD Worldwide or JD CENTRAL. For example, new merchants will be waived fees of platform usage or warranty, with JD taking no commission in the first three months.

Ms. Jia Xiong, Thai business development manager at JD Worldwide

Merchants who are interested in importing Thailand products to China can contact Bo Zhang at +86 186-1116-1113. Those who want to do export business from China to Thailand can contact Yuanyuan Zhang at +86 136-7109-5713.

(yuchuan.wang@jd.com)

JD Worldwide to Launch Cuban National Pavilion

Posted on Apr 12, 2021Aug 11, 2022 by Kelly Dawson

by Kelly Dawson

JD Worldwide will soon launch a Cuban National Pavilion store to foster more exchange between China and Cuba, as discussed during a visit by the Cuban ambassador to China at JD.com’s headquarters in Beijing this morning.

The pavilion will aim to not only introduce Chinese consumers to more Cuban products but also Cuban culture, in support of increased tourism and academic exchange between the two countries.

“2020 marks the 60th anniversary of the establishment of diplomatic relations between Cuba and China,” said Cuban Ambassador to China Carlos Miguel Pereira Hernandez. “I hope to take this opportunity to increase economic, trade and investment cooperation with China, especially online e-commerce cooperation.”

Cuban Ambassador to China Carlos Miguel Pereira Hernandez visited JD HQ

Targeting to launch in July, the Cuba National Pavilion will offer iconic Cuban products including dozens of brands of rum aged 5 to 7 years, cigar-related accessories, tropical fruits and juices, and some local supplements.

“We are excited to bring the vibrancy of Cuban culture and products to Chinese consumers,” said Luke Liu, head of JD Worldwide’s brand development team. “Thanks to JD’s robust cross-border ecommerce business, strong supply chain, big data capabilities, and the guidance of Ambassador Pereira, I believe that the Cuba National Pavilion has a bright future.”

JD Worldwide’s National Pavilions project was launched in 2018 to introduce a range of high-quality products spanning multiple brands in each “pavilion,” providing an easier shopping experience and also ensuring a more efficient process for brands when compared with separate launches. JD Worldwide has also welcomed other countries to the platform including Sri Lanka, Peru and more.

(kellydawson@jd.com)

JD Health to Hold Second Online Pharm Expo

Posted on Apr 9, 2021Nov 3, 2021 by Vivian Yang

by Vivian Yang

JD Health will hold the second online medical and pharmaceutical trade show “JD-PharmExpo” on April 15-16. The event will not only serve as a cloud-based expo, but also a digital marketing platform for pharmaceutical manufacturers and traders.

“JD-PharmExpo is an innovation for the ‘Internet+ medicine circulation’ model, and it is also a new mark for the digital transformation of the pharmaceutical industry,” said Xinyuan Zhou, general manager of JD Medicine Procurement and channel innovation of JD Health.

Powered by AI, big data and other new technologies, the event offers several novel exhibition tools online, such as livestreaming, an AR/VR exhibition space, online bilateral meeting spaces and more. People can access the virtual expo via its website, APP or WeChat mini program.

The first Expo event held in August 2020, came at a critical time in the wake of the COVID-19 in China, providing an effective way for the industry to maintain interaction and revive business.

Based on last year’s success, the second edition of the expo will further upgrade its offerings in the areas of technology, content and accounts. First, through event participants’ big data and precise matching technology, JD Health will provide more tailored marketing solutions for exhibitors. Second, the event will revamp its news section to offer more premier content, such as policy interpretation, industry insights and the latest business updates. Third, accounts of JD Medicine Procurement, the medicine wholesales platform of JD Health, will be fully connected with the expo’s functions for the first time, ensuring business users have a closed-loop service from exhibiting, selling via livestreaming to products ordering.

Several new medicine announcements, cooperation signing events and industry forums will also be held during the expo.

Zhou said that JD Health will continue to strengthen collaboration with partners in the pharmaceutical industry, pushing forward the industry’s integration and digitalization of high-quality resources. JD’s extensive deployment in medicine circulation and technological innovation in detecting users’ demands will help deepen the industry’s ongoing modernization.

JD Health’s statistics showed that more than 300 exhibitors brought over 50,000 types of pharmaceutical products during the 2020 JD-PharmaExpo. The 3-day event attracted viewers both in China and from overseas, generating over 500,000 page-views and more than 50,000 online business meeting invitations.

(vivian.yang@jd.com)

JD Launches Home Cleaning Service

Posted on Apr 9, 2021Oct 23, 2022 by Vivian Yang

by Vivian Yang

JD.com launched a home cleaning service operated fully in-house on Apr. 8, which marks another big step for the e-commerce giant in the local service market. The company’s trust-based and high-quality brand image gives it a leg up when introducing its self-managed domestic services and addressing some knotty problems in this industry.

According to JD’s website, customers can enjoy four main benefits of home cleaning services: standardized services – all cleaners need to complete strict training programs provided by JD and pass more than one hundred skill tests both in written and practical to get the qualification to serve on JD’s platform; transparent prices – consumers just follow the fixed price rates on JD’s app to order services and add hours for any overtime work via the platform; customer service hotline – customers can feedback to JD’s own customer service hotline anytime for the company to track and ensure the quality of the cleaning service; three layers of insurance – for each service order, JD will purchase personal safety insurance for both the customer and the cleaner, as well as the insurance against damage or loss of customers’ property.

As part of the standardization effort, each JD cleaner must be equipped with more than 30 items in their toolkit. For example, the cleaning cloth set alone includes nine towels and four rags that are specified to be used in different rooms to ensure hygiene and cleaning effectiveness.

Cleaners need to follow multiple anti-COVID measures to conduct the door-to-door service, such as showing their health code, wearing masks and shoe covers, strictly adopting the seven-step handwashing technique, taking all waste with them in customized trash bags after service and more.

“This home cleaning service is a new addition to JD’s local life service offerings within a 3 kilometers radius,” said Keren Wu, general manager of JD’s local life business unit. “Such JD-standard premier services in customers’ vicinity will be gradually introduced in Beijing, Shenzhen, Shanghai, Guangzhou, Hangzhou and more cities.”

In addition to home cleaning, JD operates a number of local life services in-house including food delivery, car maintenance, pharmacy, healthcare services and more.

(vivian.yang@jd.com)