Other supplies and 200,000 RMB worth of masks in an hour

JD Super Inks Deal With Wine Association To Boost Industry

Posted on Sep 22, 2020Sep 3, 2021 by Martin Li

by Martin Li

JD Super, JD’s online supermarket, will cooperate with China Alcoholic Drinks Association to drive digitalized warehousing and logistics services in the wine industry, as well as promote quality wine brands.

As part of the cooperation agreement announced on September 21, JD will open its Cloud and AI capabilities to participating wine brands to help digitalize the industry chain. Additionally, JD will make use of its e-commerce platform, which has over 400 million active users, to enhance wine branding and improve consumers’ awareness of quality wine-producing regions.

“We hope to work together with the association and wine enterprises to build an industry cluster of quality wines by taking advantage of JD’s strength in digital supply chain, logistics and branding,” said Chen Songfeng, head of JD’s liquor and alcoholic beverage division.

“The deepened cooperation between JD and the association is expected to boost development of China’s wine industry and innovation in the industry,” said Song Shuyu, president of the association, of which JD is a member.

JD Super contributed to more than half of sales in the B2C wine and drink market in China between January and July this year, according to Nielson data. During the same period sales of wine, beer and imported alcoholic beverages all saw robust growth on JD Super.

On June 18, JD’s annual mid-year grand promotion, JD Super saw its wine sales exceed RMB100 million yuan within the first minute after the event opened.

At the launch ceremony on September 21, JD also announced its plans to promote agricultural products. The program will extend to counties and towns which produce quality agricultural products.

“JD will use its supply chain, logistics, technology, finance and marketing strengths to better connect quality agricultural products and consumers,“ said Meng Xiangqi, who is in charge of marketing for JD’s platform business.

From January to June this year, JD Super helped promote more than 10,000 agricultural products from over 100 production areas, benefiting over one million farmers.

(bjlihao3@jd.com)

7FRESH LIFE Adds 3 Stores in Beijing, Demonstrating Innovative Model

Posted on Sep 22, 2020Oct 26, 2021 by Ella Kidron

by Ella Kidron

JD.com has opened three more 7FRESH LIFE community stores in Beijing offering round-the-clock meal time solutions for local residents. The three new stores (precise addresses can be found here) are located in Beijing’s busy Chaoyang district, and are expected to cover 250 residential compounds in a 1.5 km surrounding area, providing quality services to around 800,000 people. The steady opening of community stores demonstrates the value of this model to consumers. JD now operates six such stores in Beijing.

7FRESH LIFE combines community “restaurant + fresh food store + convenience store”, serving as a warm and caring neighbor. Parents will find quality fresh ingredients in 7FRESH LIFE, while busy professionals can also get nutritious prepared food. Taking advantage of its omnichannel capabilities, 7FRESH LIFE provides a location-based online channel through its app for consumers to buy from the shop any time and have their products delivered in as fast as 30 minutes.

Community stores are typically defined as those within a 0.5-1.5 km radius, or “life circle”. Jonathan Wang, head of 7FRESH, said in a byline article that was summarized by research analysis firm IGD that the growth of the community store model is in part due to urbanization, which increases the number of middle-class shoppers, who lack time but are unwilling to compromise on quality and lifestyle. Rather than simply being a slimmed down version of a convenience store, community stores focus primarily on meal occasions. As such, they carry a smaller range of products than what can typically be found in a supermarket. JD’s model upgrades the traditional neighborhood convenience store into an omnichannel meal solutions hub. Services like home delivery from 7:30 am to 10:00 pm each day and extended operating hours provide enhanced convenience to neighborhood consumers.

“In the next three years, 7FRESH LIFE will rapidly develop and copy the original prototype model to more communities, using fresher, more precise and more consumer-savvy products to satisfy family meal needs from the kitchen to the dining table,” said Sun Xichao, head of 7FRESH LIFE. By ensuring basic needs of the local community and improving supply capabilities of community stores, JD’s strengths can be used to empower community development.

JD opened its first 7FRESH LIFE in Huilongguan, Beijing at the end of 2019. The store trial data shows that it achieved average revenue of RMB 90,000 per day – strong performance for a store of its size and type.

(ella@jd.com)

JD.ID Marketing Chief Attributes Sales Growth to Customer-Centric Approach

Posted on Sep 22, 2020Sep 7, 2022 by Martin Li

by Martin Li

The robust success of JD.ID’s latest shopping campaign launched in Indonesia can be attributed to the company’s commitment to putting customers first, according to Mia Fawzia, the company’s marketing chief.

As the e-commerce joint venture of JD.com in Indonesia, JD.ID witnessed a sales spike of more than 200% in many categories during the three-day non-stop shopping campaign named 9.9 9reat Sale.

Robust sales growth during the three-day campaign

September 9th marks the start of an annual nation-wide shopping festival in Indonesia, which culminates in the HARBOLNAS on December 12^th each year, a national online shopping day.

Categories including gaming, smart devices, sports and luxury products all saw a growth of over 200% this year, compared with the same period last year.

More noticeably, sales volume of toys and materials for personal hobbies even saw an increase of over 900% during the campaign.

“Everything is about customer first,” said Fawzia. “This achievement was reached by expanding our understanding of consumer behavior and how the company’s products are perceived. By looking deep into external and internal data, insights and trends in the market, we’re turning that information into a customer first strategy based on best offerings and what they might need or enjoy in their limited activities during the pandemic.”

A combination of direct-to-consumer and marketplace platform, JD.ID went into operation four years ago and has been committed to providing authentic products and fast delivery.

“To maintain the momentum for bigger double-date shopping festivals, including 10.10, 11.11 and 12.12, we’re tightening up relations and collaboration with partners including brands and sellers to grow together by prioritizing the far greater benefit that a ‘customer first’ approach can have on our branding and sales,” Fawzia added.

(bjlihao3@jd.com)

JDD Leaders Series: Dr. Yeren Xu: From Wall Street to JD to Build a China-tailored Asset Management Platform

Posted on Sep 22, 2020Dec 1, 2022 by Yuchuan Wang

by Yuchuan Wang

When Yeren Xu, JD Digits vice president and head of asset management technology, was studying for a Ph.D in mathematics at the University of Washington in Seattle in the 1980s, he realized he didn’t want to be a professor. He told himself that where there was a will, there was a way. He began studying computer science and financial modeling in his spare time, painstakingly teaching himself the advanced concepts.

Thirty years later, Dr. Xu is a seasoned finance expert, overseeing asset management department at JD Digits, one of the world’s leading digital technology providers and an innovator in fintech, defined as new technology that improves and automates financial services. Fintech is expected to bring disruptive transformation to the rapidly evolving financial industry.

From a mathematics lover to a Wall Street alum

Born in Shanghai, Xu studied mathematics at Fudan University as part of the first waves of students admitted to university after Deng Xiaoping was back to power again in the late 1970s. Not long after graduation, inspired by a friend, he decided to go to the US for further study.

At that time, there were very limited applications for mathematics domestically, and Dr. Xu believed that a stint in the US might open up opportunities for him—but little did he know that it would lead him to the Wall Street.

After receiving his Ph.D, Dr. Xu worked as an assistant professor for three years, but it was his self-taught mastership of financial modeling that later landed him a job at Lehman Brothers, the fourth largest investment bank in the United States at that time.

Since then Dr. Xu has accumulated extensive expertise and experience, serving as a managing director at Nomura (a Japanese financial service group with a global footprint) and CTO of China Renaissance Group and the General Manager of CITIC Information and Quantitative Service Company, a subsidiary of the largest securities house in China.

Building a China-tailored asset management platform

In April 2018, China released new guidelines regulating asset management businesses of financial institutions. In the same year, JD Digits founded its own asset management technology department and launched an intelligent asset management technology platform, called JT², in 2019.

The new rules herald major, positive changes in how financial institutions operate in the longer term, with significant positive implications for the financial industry and related services, according to Aidan Shevin, head of Asia liquidity fund management for J.P. Morgan.

Under the new regulations, Dr. Xu believes JD Digits will be even better positioned to be a first mover on innovative technologies in this sector.

“To date, in China, we do not have an integrated platform that can provide all the technical support needed by investment transactions,” Dr. Xu explained. “There is no Chinese fintech company that can run its name through all transaction nodes yet.”

As an example, he points to the operating platform Aladdin, developed by the US company BlackRock. Aladdin is seen as a pioneer and model in the industry, providing clients with a common language across the investment lifecycle in both public and private assets, enabling a culture of risk transparency. Aladdin currently holds more than $20 trillion worth of assets on the platform, with more than 25,000 investment managers using the platform every day.

Dr. Xu believes JT² has enormous potential as well. With over 100 employees, it serves more than 1000 institutions including banks, security firms, funds, trusts and more.

The JT² asset management technology platform offers services related to risk management, efficient transaction, intelligent investment, and an intelligent information module led by the former editor-in-chief of Reuters China, designed to provide useful insights based on analysis of big data and AI algorithms.

Last year, JT² partnered with the Agricultural Bank of China to launch a one-click, integrated and comprehensive custody platform that covers the whole investment process. The intelligent custody platform saw a transaction volume of over RMB 100 million yuan in the first week after its launch.

Dr. Xu and JD Digits CEO Shengqiang Chen have clear goals for JT², which means ‘JD Technology Trust,’ Xu said. “We share the same vision for helping traditional financial institutions transform by providing the necessary digital tools.”

Dr. Xu admires Chen’s way of thinking, he said. “It’s very advanced, and talking with him about our plans for the company is both challenging and exciting.”

“Together I hope we can establish a unique asset management platform which is highly based on China’s actual capital market environment,” Dr. Xu said. “We are focused on building the technology infrastructure for asset management covering transaction, risk control, data analysis and more. It will not only provide asset management institutions with an intelligent transaction and technological system but also save at least 50% of time for a common dealer collecting and researching relevant data.”

Future development

In order to achieve these goals, Dr. Xu’s plans for developing the platform include:

China’s capital and asset management market is highly unique and requires a tailored approach, Dr. Xu said. For example, non-standard assets typically account for a higher percentage of a product portfolio. Strategies that work overseas may not be appropriate in China. “There are many products that only work in the Chinese market,” he said.
Intelligent solutions. “We happen to be in a time when technology is developing so quickly and is becoming so advanced that big data and AI are becoming commonplace in everyday life,” Dr. Xu said. JT² utilizes AI to improve the efficiency of investment and research processes. JT² provides “alternative data” services in which it can provide customized data-mining analysis of industrial data, market data, public opinion, macro data and even climate data, saving significant time for companies that are eager to see the larger picture.
An open platform: Xu wants to develop JT² to become a global platform that connects technology, capital and assets across markets.

Dr. Xu is confident that new technologies will usher in huge improvements for the domestic asset management industry, and that JT² is ready to tackle that transformation.

“We are focused on building the technology infrastructure for asset management covering across transaction, risk control, data analysis and more for China’s actual capital market environment,” he said.

“We want to help financial institutions better manage the money of their clients.”

(yuchuan.wang@jd.com)

JD Health Standardizes Efforts on Elderly Care Support, Builds a Demo Center

Posted on Sep 21, 2020Sep 21, 2021 by Hui Zhang

by Hui Zhang

JD Health and the Fifth Affiliated Hospital of Zhengzhou University reached an agreement last weekend to work together to explore the “online+” healthcare model in providing care for the elderly.

The university hospital is currently developing a key national research and development program to provide and improve medical services and health care to the elderly, an initiative supported by the Ministry of Science and Technology of China. JD Health will leverage its online medical care capability, big data and AI to assist the hospital with this research.

The two sides will also work together to build a demonstration center to promote a standardized approach to elderly care support.

“This ‘online+’ healthcare model will subscribe to the ‘9073’ strategy for elderly care support (90% home care, 7% community care, 3% institutional care), and will integrate and cover all scenarios between and after hospital stays— from hospitals to nursing homes, from hospitals to community services, and from community services to homes,” said Pengyuan Zheng, dean of the Fifth Affiliated Hospital of Zhengzhou University.

Medical services and health care for the elderly have been slow to improve, due to lack of digitalization, intelligent technology, and related equipment. As part of the new partnership, JD Health and the hospital will co-develop a platform that will integrate patients’ health records, electronic medical records, public health and other health-related data, and collaborate with terminal wearable devices to trace people’s wellness and explore digitalization of elderly care support.

Additionally, both sides will co-develop a service platform by integrating professional doctors, nurses, social workers as well as medical institutions to make it easier for the elderly to access and enjoy high-quality medical care.

The partnership is a continuation of JD Health’s efforts to improve the elderly care support industry, Zheng said.

“JD Health aims to take advantage of industrial resources and its capabilities to collaborate with the whole industrial chain of medical, health care, nursing, medicine, education and insurance,” said Dongyuan Wang, general manager of Intelligent Medical Services Department, JD Health. “As a result of the efficient closed-loop system of ‘medical, health care, social and home’ to drive the extension of medical and health care service to the community and home, we will be able to continuously raise standards and promote innovation of the intelligent community elderly service model.”

(zhanghui36@jd.com)

JD Advances the “Bathroom Revolution” With More to Offer

Posted on Sep 21, 2020Nov 22, 2022 by Vivian Yang

by Vivian Yang

As part of its ongoing Bathroom Revolution campaign, JD has launched more novelty products this autumn, including non-nail mounted commodity shelves, electric towel warmers and more lighting decorations.

For tenants who are afraid to make holes in the walls of their rented apartments, Kohler introduced a set of five nail-free racks on JD.com including a double bath towel rack, a single towel rack, a clothes hanger, a toilet paper rack and a toilet brush rack. These racks are available with various designs and strong bearing capacity to meet different styles of home decorations without damaging the walls.

Electric towel hanging warmers without nails also gained popularity among customers. The warmers are a hugely practical gadget for people living in southern China, where it is too humid for towels to be dried during spring and often too cold in winter due to lack of heating systems.

Bathroom lighting has become more sophisticated, offering multiple functions such as adopting new water-proof materials, creating different background and space effects, and other personalized lighting needs. To meet these diversified demands, JD collaborated with several leading lighting providers including CMOELY, DINAH, Honkon, Yeelight, NVC and more to offer customized one-stop lighting environment solutions ranging from vast product selections to professional lighting design services.

JD also offers home delivery and free installation services for these products. To ease people’s stress and worries in the home decoration process, JD has introduced 11 services covering virtual furniture layout plan powered by AR, materials inspection, 30-day price guarantee, 3-year warranty, freight insurance and more.

(vivian.yang@jd.com)

JD Launches Free Storage for Alzheimer’s Patients and Family Members

Posted on Sep 21, 2020Oct 20, 2022 by Yuchuan Wang

by Yuchuan Wang

Today, the 27^th World Alzheimer’s Day, JD’s Mini Storage warehouse service launched a special charity project for people who suffer from Alzheimer’s disease. Through the initiative, Alzheimer’s patients and their relatives who sign up from September 21^st to November 25^th can keep their belongings in JD’s warehouses one year for free.

There are over 50 million people in the world living with dementia (Alzheimer’s is the most common cause of dementia), of which 10 million reside in China.

Xiao Hang, a Beijing resident, is the grandson of an Alzheimer’s patient. He recently stored his miniature car models and furniture in JD’s warehouse as he is currently renovating his home.

Xiao Hang said he became fascinated in miniature car models over 20 years ago when a Japanese cartoon called Bakusou Kyoudai Let’s & Go (The Racing Brothers Let’s & Go)came to China. His grandmother, who developed Alzheimer’s last year and lost both many of her memories and her language capability as a result, bought him his very first car model that he could join in and play with the other kids.

“Every time I went back home, [my grandmother] would stare at me for a long time. Even when she finally recognized me, she cannot speak, but cried instead. These car models represent an emotional attachment between me and her.” said Xiao Hang.

“As long as you have items that you can’t bear to part with, you can store them in our Mini Storage [facility],” said Liangliang Liu, head of JD Mini Storage. “We hope to provide a reassuring place for all people in need, such as families who are relocating, students, small apartment dwellers, travelers, and more.”

Launched in 2019, JD Mini Storage enables individuals and small enterprises to store their goods in JD’s warehouses securely and cost-effectively. The service has now been expanded to over 10 cities including Beijing, Shanghai and Guangzhou. Alzheimer’s patients and their relatives can indicate as such on the order form and then customer service will contact them to arrange free pickup.

(yuchuan.wang@jd.com)

JD Logistics Approved by CFLP as Five-star Cold Chain Logistics Provider

Posted on Sep 21, 2020Oct 13, 2021 by Yuchuan Wang

by Yuchuan Wang

JD Logistics was approved by the China Federation of Logistics & Purchasing (CFLP) as a five-star cold chain logistics provider at the 10^th conference on evaluation of cold chain logistics enterprises held last week. As the highest star-level, CFLP’s evaluation is a stamp of approval for JD industry-leading capabilities in cold chain logistics, which involve keeping products within a specified low-temperature range from production to consumption.

Since 2014, JD Logistics has built out an extensive cold chain logistics network, launching JD Cold Chain in 2018. As a leading F2B2C (Factory-to-Business-to-Consumer) service platform for cold chain warehousing, transportation and delivery, JD Cold Chain now provides one-stop logistics services for fresh produce, medical supplies and more goods.

Moreover, JD Cold Chain is adopting advanced technologies including robotics, AI, 5G and big data to build a supply chain business and data platform that drives industry efficiency.

Last year, China’s first goods-to-person system for a cold chain warehouse was put in use in JD’s Wuhan Asia No.1 fulfillment center, which is a large-scale rotating shelf system enabling products to be automatically transported from -18℃ storage to the hands of waiting warehouse staff, helping them avoid the freezing cold conditions that were once standard.

“We will collaborate with industry partners to coordinate industry resources, promote the establishment of a standard system and the intelligentization of the industry,” said Robin Chu from JD Cold Chain. “Through the continued exploration of this business model and application of innovative technologies, we hope to accelerate the healthy development of China’s cold chain logistics.”

(yuchuan.wang@jd.com)