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CIFTIS_6: JD’s International Businesses Are Highlighted

Posted on Sep 5, 2020Sep 16, 2022 by Vivian Yang

by Vivian Yang

The 2020 China International Fair for Trade in Services (CIFTIS) opened on September 4^th 2020 in Beijing. JD’s international business had its own stand-alone exhibition section for the first time.

Positioned in the center of JD’s exhibition area, JD’s international businesses are displayed on four digital screens, one for each represents its respective business area, namely the global sales e-commerce platform of JD.com; business in the EU & the Americas; business in Southeast Asia; and global logistics network development.

Global.jd.com is JD’s outbound e-commerce platform mainly facing overseas Chinese customers. Launched in 2017, the platform is now serving nearly 100 million overseas Chinese. For the first half of this year, transaction volumes on the platform increased by 310%, orders rose up by 409%, and users grew by 256% compared with the same period last year.

According to its presentation at CIFTIS, the fastest sales growth on global.jd.com comes from the US, Taiwan, Japan, Canada and Hong Kong.

Exhibition section of JD’s international business (photo by Vivian Yang)

The platform has grown to be a trusted one-stop service provider for many Chinese brands going global. Based on JD’s abilities in global logistics network and services, big data, marketing and all kinds of merchants support initiatives, the platform offers diverse business development solutions to fit different brands’ needs, whether they have already established business with JD or not, based in China or overseas, JD’s outbound e-commerce platform can add value to support their further expansion.

“JD’s global sales platform has always strived to increase exposure for Chinese brands. We hope to leverage JD’s overseas business strength to promote more premier Chinese brands to ‘go out’ with us,” said Chris Cui, head of global sales at JD.com. “We would like to take the opportunity at CIFTIS to introduce JD’s business model and ecosystem to more overseas markets, driving more Chinese brands to go global and providing more high-quality products to customers all over the world.”

For people who cannot physically participate in the fair, JD also created a virtual exhibition page on CIFTIS’ online platform to interact with more participants from home and abroad.

(vivian.yang@jd.com)

CIFTIS_5: A Remarkable Debut of JD Health

Posted on Sep 5, 2020Nov 1, 2022 by Vivian Yang

by Vivian Yang

JD Health made its debut at the 2020 China International Fair for Trade in Services (CIFTIS) which is held on September 4-9 in Beijing. In JD.com’s exhibition area in the fair, JD Health, as the newest major business of JD.com, attracted interest from many participants.

Four business areas of JD Health are introduced through digital displays on site, including e-pharmacy, internet hospitals, smart medial solutions, and health services.

During the pandemic period, many programs and services offered by JD Health have quickly become recognized by the public, such as the “family doctor” services, JD pharmacy and its 30-minute fast delivery services, the national medicine subsidy project and more.

JD Health’s exhibition section(photo by Vivian Yang)

A business participant surnamed Zhao representing a company focusing on services for seniors spent a long time reading JD Health’s presentations on day 1 at the fair. He said that he heard a lot about JD Health this year and is eager to know more about its business models and potential cooperation areas. “For example, JD Health’s family doctor services would be a good fit for our elderly customers,” said Mr. Zhao.

Beside JD Health’s displays is an intelligent health screening robot. Through multiple cameras, sensors and bioelectric modules, the robot can provide a preliminary analysis of people’s health conditions and risk factors based on Traditional Chinese Medicine (TCM) theories.

A visitor is trying JD Health’s intelligent health screening robot(photo by Vivian Yang)

The combination of western medicine and TCM are believed to be effective in dealing with the coronavirus. In the first half of the year, JD Health made several breakthroughs in building its TCM capabilities so as to respond to customers’ high demand. So far, JD Health has established its internet-based TCM center, invited dozens of renowned TCM experts to this platform, and provided a one-stop TCM service from its customers which include TCM shopping, filling prescriptions, preparing medicine slices, and home deliveries.

Exhibition area of scientific and technological anti-epidemic cases(photo by Vivian Yang)

Anti-pandemic is a highlighted topic during this year’s CIFTIS. JD Health is also invited to participate in this dedicated exhibition area. During the pandemic period, JD Health’s online hospital received over 10 million medical consultations. It has also made tremendous efforts in medicine and medial materials donation and delivery, and provided a pubic platform to assist with the treatment of chronic disease patients and hotlines for people who needed psychological support.

(vivian.yang@jd.com)

CIFTIS_4: JD’s AI-Driven Digitalization Services Support Transformation of Industries

Posted on Sep 5, 2020Oct 12, 2022 by Rachel Liu

by Rachel Liu and Yuchuan Wang

As one of JD’s key business sectors, JD Digits is participating in the exhibition of the 2020 China International Fair for Trade in Services (CIFTIS), which JD serves as its strategic partner. At the exhibition, JD Digits highlights its solutions including intelligent city, blockchain, AI and robots to show its ability to provide one-stop services for different industries to support digital transformation through AI-driven industrial digitalization services. With the solutions, clients from traditional industries will be able to improve their automation ability and achieve digital transformation and upgrade more efficiently.

JD Digits’ Intelligent City is based on the Intelligent City Operating System, which is an open, “component-ized”, and standardized big data and AI-enabled platform to collect, store, manage, and analyze the data of cities. The project integrates JD’s technology capabilities in e-commerce, logistics, finance, big data, AI and cloud computing to build an intelligent city ecosystem that can analyze the city’s conditions and provide suggestions for its future development.

The JD Digits indoor delivery robot can be applied in multiple scenarios such as hospitals, nursing homes, office buildings, and hotels to deliver medical products, food, delivery parcels and more. Earlier this year, to help medical staff on the frontlines fighting COVID-19, JD Digits provided its indoor delivery robot to a Shanghai hospital treating coronavirus patients. The robot helped transport medical supplies to contaminated areas, thereby reducing the risk for medical personnel of being exposed to the highly contagious virus.

“I’m surprised this robot was at the frontlines fighting COVID-19. It seems robots have developed and become so mature and JD is obvious a leader in this area,” said Ms. Wang, a colleague student from Renmin University.

In addition to the delivery robot, JD Digits developed an inspection robot specifically for IDCs (intelligent data centers). Powered by AI technology and multiple sensors, the robot is designed for environment and equipment checks in IDC. “The inspection robot has the ability to check a single server’s status in 30 seconds and help banks reduce IDC operating costs by up to 50%. It has been applied to some computer rooms of JD’s partners, including The People’s Bank of China and Industrial & Commercial Bank of China.”,” said Fujia Hou, an engineer of the robotics department at JD Digits, who was giving introductions to visitors at the JD Digits’ booth on September 5^th.

JD Digits also exhibited its blockchain tracing platform which is designed to ensure a transparent supply chain of authentic products to online consumers. As of June this year, it has collaborated with over 1,000 brand owners and helped track more than 90,000 SKUs (stock keeping units) on JD ranging from fresh produce, baby and maternal products, liquor, beauty products, medicine, and luxury and cross-border products.

(liuchang61@jd.com; yuchuan.wang@jd.com)

Top International Media Visit JD’s Asia No. 1 Warehouse

Posted on Sep 5, 2020Sep 16, 2022 by Yuchuan Wang

by Ella Kidron

JD.com hosted a group of international and English-language representatives from the media on September 4^th in its highly automated Asia No. 1 fulfillment center in Beijing. The purpose of the tour was to illustrate how the high level of automation in the fulfillment center was able to ensure stable operations under COVID, as well as how it is able to respond with agility to peak shopping festivals such as the 619 Grand Promotion and Singles Day (November 11th). Several outlets such as South China Morning Post, NHK of Japan, Swedish Radio, Agence France Presse (AFP), CGTN and several US media were in attendance, with a total of over a dozen reporters joining the event.

During the tour, reporters visited JD’s shuttle system, its automated ground vehicle (AGV) system called Dilang(Ground Wolf) which was developed in house, as well as the sorting facility. The tour further helped the media to understand the journey of a package from order placement down to preparation for the last mile delivery.

JD’s 19-storey shuttle system greatly improves storage capacity. Picking of goods is also made much more efficient. As compared with manual picking, the shuttle system enables a “goods to person” model, where the products for a given customer order will be retrieved automatically. Automated picking is six-to-eight times more efficient than manual picking. Storage efficiency is also 10 times that of traditional storage.

The “Dilang” AGV researched in-house by JD logistics is used for picking goods. A logistics firm in Germany has ordered a whole set of AGV last month from JD to be installed at their warehouse. The AGVs can recognize QR codes on the floor and use them for route planning as well as automatic obstacle avoidance. The pickers can stay on the working platform and wait for the AGVs to come to them. With this system, pickers can pick about 250 orders per hour each, which is three times the efficiency of a traditional picking approach where the warehouse worker would have to walk to the shelf, get the goods themselves and then go back to the packing area.

Finally JD’s advanced computer vision-based sorting system ensures that all orders end up in the right place before they are sent off to the company’s delivery stations for the last mile delivery to the customer.

JD started building its first automated logistics fulfillment center in Shanghai in July 2009. As the name “Asia No. 1” indicates, the plan was to build the largest scale and most advanced network of e-commerce logistics centers in Asia. The ultimate goal is to increase efficiency and reduce costs. In 2012, JD took the lead in building the first e-commerce operations center, integrating temporary storage, order processing, sorting and distribution. It came into operation in 2014, around the time of JD’s IPO on the Nasdaq. The following year, the first Asia No. 1 to handle small items was put into operations in Guangzhou.

With the rapid growth of JD’s business, the speed of construction of Asia No. 1 projects has also sped up. As of June 2020, JD had a total of 28 Asia No. 1 projects in operation, with eight main logistics hubs in Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Shenyang, Xi’an and Hangzhou.

(ella@jd.com)

CIFTIS_3: JD Business Showcases Smart Procurement Solution for Enterprises

Posted on Sep 5, 2020Sep 22, 2022 by Rachel Liu

by Rachel Liu

September 5^th is the second day of the 2020 China International Fair for Trade in Services (CIFTIS) at China National Convention Center, Beijing. This year, the theme of the event is “Global Services, Shared Prosperity”. Ximei Wang, an operations manager of JD Business, JD.com’s enterprise procurement business, has been busy receiving visitors at the exhibition area who are interested in applying JD’s smart procurement solution in their companies. “Many visitors told me that they think our smart procurement solution is a great match with their own business,” said Wang.

This year, JD Business has three main products on show at the CIFTIS: JD Procurement Cloud, Smart Procurement Management Platform and AI Procurement Brain. COVID-19 has caused many challenges to supply chain as many companies faced transportation challenges and a shortage of funds, stopping them from resuming operations Supply chain digitalization can not only improve the information processing ability of companies, but also make the supply chain more transparent and traceable, which will improve the efficiency of operations. The products showcased by JD Business are the latest achievements by the company to help enterprises with digital supply chain transformation.

Xun Jian, general manager of procurement solutions at JD Business said: “As new infrastructure has become a key driver for China’s economic growth, the industry is looking for better supply chain services. We only brought part of JD Business’s solution for smart procurement to CIFTIS 2020. In the future, we hope to join hands with more partners and clients to provide more valuable services for enterprises, and hopefully contribute to China’s supply chain upgrade.”

JD Procurement Cloud

JD Procurement Cloud can help enterprises build a one-stop procurement digital solution that integrates demand management, bidding, supplier management, implementation and finance settlement. Supplier management is usually the most complicated business, and JD Procurement Cloud can grade the suppliers and provide different management strategies. JD’s massive supplier resources can provide a supplement to the existing supplier pool of enterprises. JD’s experience in supplier management and e-commerce operation is especially helpful in managing non-standardized and long-tail products.

The Smart Procurement Management Platform provides technical support for the commodity and operations management of enterprises and builds a seamless platform with both internal and external data through integrating the company’s finance, logistics, supply chain and services. The model that JD Business built at CIFTIS shows how the Smart Procurement Management Platform can be applied to a steel factory. The platform can provide a one-stop smart procurement solution for the factory throughout all the key production processes.

Model of Smart Procurement Management Platform Applied to Steel Factory

The AI Procurement Brain provides intelligent decision making services for enterprises. It can collection and analyze the data of the enterprise and deduce the procurement demand precisely, helping the company make the most optimal decision. For example, for product selection, AI Procurement Brain can provide suggestions based on a series of factors, including which industry the enterprise is in, location, employee preferences and usage scenarios. For price selection, it can review the pricing of products from different channels, and provide an alert when the price is too high.

(liuchang61@jd.com)

CIFTIS_2: JD Brings in its Latest Developed Industrial Robot

Posted on Sep 5, 2020Oct 11, 2022 by Yuchuan Wang

by Yuchuan Wang

JD.com is exhibiting a series of in-house researched logistics robots and achievements in smart supply chain at the 2020 China International Fair for Trade in Services (CIFTIS), demonstrating its world leading logistics innovation and applications.

In order to bring the best logistics service and experience to consumers in China, JD Logistics has been making great efforts for over a decade.

“Taurus AMR (autonomous mobile robot) is the latest industrial robot we’ve developed in-house at JD Logistics – using laser-based natural navigation. As a chassis robot, it can carry a variety of modules on top of it to meet the needs of different production scenarios,” said Enqiang Cui, a representative from the Open Platform for Digital Supply Chain at JD Logistics.

Taurus AMR (Photo by Yuchuan Wang)

Other robots on display include indoor delivery robots, inspection robots, AGVs (automated ground vehicles) and more.

By connecting to JD’s cloud service for elevators, the indoor delivery robot can take an elevator and deliver parcels to end consumers. Based on SLAM (simultaneous localization and mapping) technology, the inspection robot adopts binocular stereo vision algorithm which allows it to automatically patrol and finish designated tasks.

The “Dilang” (Ground Wolf) AGV is used for picking goods. It enables pickers to stay on the working platform and wait for the AGVs to come to them. With this system, pickers can pick about 250 orders per hour each, which is three times the efficiency of a traditional picking approach where the warehouse worker would have to walk to the shelf, get the goods themselves and then go back to the packing area.

JD’s logistics AGVs (Photo by Yuchuan Wang)

“I’m a loyal JD customer. I didn’t know it is robots in JD’s warehouse dealing with my orders so that I can receive them so quickly. I think JD has demonstrated China’s most advanced logistics technology to the world,” said Mr. Li, a visitor from Shanxi province to Beijing who was touring the CIFTIS.

As a leading supply chain-based technology and service provider, technology innovation has always been crucial to JD’s corporate development. The company’s exploration in logistics automation and robotics technology is benefiting over a billion consumers and making same-day delivery as the standard and common practices. By opening up its technology and services to industrial partners, JD hopes to improve the industry efficiency and accelerate the transformation of the industrial supply chain.

(yuchuan.wang@jd.com)

CIFTIS_1: JD Helps Create a Great Digital Show

Posted on Sep 5, 2020Oct 5, 2021 by Ling Cao

by Ling Cao

As the official technology service provider at the event, JD Cloud & AI helped to create a digital CIFTIS (2020 China International Fair for Trade in Services), providing a consistent platform for exhibitors to communicate.

Leveraging JD’s capabilities in cloud computing, AI, big data, IoT and 5G, JD Cloud & AI provided technology innovation to support exhibitions, events and meetings.

Talking about CIFTIS, Dr. Bowen Zhou, Chair of JD Technology Committee said, “JD has the ability to open up its technologies to external partners, helping physical enterprises to go digital. We hope to create a smart exhibition, build a new platform and lead a new economy, in order to achieve an omnichannel business model, and make a strong, replicable and promotable exhibition platform, helping transition to a digital industry.”

Exhibitors and general viewers can view the whole exhibition either offline at the China National Convention Center in Beijing, or online with a 3D version via app or website, providing an intelligent online and offline experience. Events can be viewed via livestream. As for meetings, JD Cloud & AI provides instant communication services, online meetings, online translation services and smart customer services, building a virtual, convenient and private meeting experience.

JD Cloud & AI’s exhibition area. Photo by Ling Cao

Apart from the technology services, JD Cloud & AI also showcased some of its products at the exhibition. With its cloud based capabilities, enterprise clients can integrate JD’s server in multiple scenarios, such as a combined software and hardware solution for office work. Through the solution, clients can enjoy remote meetings, cloud storage, and remote work. Based on trust and its technology capabilities, JD Cloud & AI has become the leading technology service provider for all kinds of exhibitions, providing offline exhibitions with a brand new experience.

Another scenario is the industrial Internet. For a construction site, several factors make cloud based service challenge, such as complexity and high requirements for network stability and real-time analysis for VR/AR, while JD Cloud & AI can address these problems with long-term technology solutions.

One customer who visited the exhibition said, “I know JD for its fast delivery and authentic products. I buy a lot of things from JD, and its reputation made me interested to learn more about JD’s cloud and AI services, which match my business demand.”

(ling.cao@jd.com)

Sales Doubled For New Home Appliance Products On JD

Posted on Sep 5, 2020Oct 1, 2021 by Martin Li

by Martin Li

The sales of new home appliance products has been more than doubled in the first half of this year, compared with the same period last year, according to JD’s recent report on home appliance product consumption trends.

This increase corresponded with a 78% jump in the frequency of new product launches on JD.com during the same period. The report also found that people were more likely to purchase new products within the first week of their launches— including large home appliances, kitchen and bathroom products, and life electronics.

People aged between 26 and 45 play the most active role in seeking out new products, while male consumers and married people are most likely to purchase, according to the report.

The report also noted that different groups are driven to purchase new home appliances based on distinctive needs. For example, people who live in rented homes tend to prefer multi-function appliances in smaller sizes with a fancier aesthetic. Retro-style home appliances like ovens were popular in the first half of the year, a category that grew by over eight times in sales compared with the same period last year.

JD upgraded its platform for product launches last May, naming it JD Xiaomofang (JD Little Rubik’s Cube). The platform is aimed at helping brands better understand consumer needs, develop related features, and recommend new products to people who need them most with the help of JD’s consumer insights.

The platform has cooperated with renowned brands including Huawei, Dyson, Lenovo, L’oreal and P&G to launch new products.

On the first day of JD’s 618 Grand Promotion season this year, which started June 1^st , it took only 2.5 minutes for Huawei subsidiary smartphone brand Honor to sell over 10,000 X1 smart screens on the platform.

(bjlihao3@jd.com)