Dr. Chen Yong Joins JD Health to Lead its Hepatology Center

Posted on by Vivian Yang

by Vivian Yang

On August 27th, JD Health welcomed Dr. Chen Yong，another famous expert of Traditional Chinese Medicine (TCM) as the leader of its hepatology center. Dr. Chen, aged 83, is the academic successor of China’s national veteran TCM expert Dr. Jiao Shude (1922,5-). At the same time, the studio dedicated to practicing and passing on Jiao Shude’s craft, the “Jiao Shude Inheritance Studio”, also joined JD Health’s platform.

As the direct successor of Shude and the former attending physician of Beijing Traditional Chinese Medicine Hospital, Dr. Chen, who comes from a TCM family, has been practiced TCM clinical, teaching and research for more than 50 years. He started to recite medical classics with his father Chen Dongfu from an early age and studied medical skills for difficult and complicated diseases with Dr. Jiao Shude for many years. Currently, he is the chief expert advisor to the Hepatology Department of the Ninth People’s Hospital of Nanchang, Jiangxi province， a national key specialty hospital.

Over the years, Dr. Chen has treated a range of diseases including rheumatism, hepatobiliary, respiratory, digestive, cardio-cerebrovascular diseases, and his specialty focuses on treating various rheumatism, hepatitis, cholecystitis, liver cirrhosis, hepatoascites, liver cancer and other diseases.

In 2013, the Jiao Shude Inheritance Studio was established, which brings together famous TCM doctors and high-quality medical resources in the country, and carries out innovative TCM research and practices. So far it has authoritative diagnosis and treatment abilities for 14 types of diseases and 6 advanced medical departments.

After joining JD Health, the Jiao Shude Inheritance Studio team will be able to provide high-quality medical services through online consultation to more patients, especially those from the lower-tier cities who are in need of more professional medical support on complicated diseases.

 

(vivian.yang@jd.com)

 

JD Fresh Helps Restaurants Upgrade Sales Channel

Posted on by Ling Cao

by Ling Cao

From August 26th to August 28th, during a series of fresh and frozen food-related events, JD Fresh shared several case studies of helping offline restaurants expand online sales channels for convenient food, defined as food that is ready to heat and ready to cook. Investment in this area is quickly becoming a trend for restaurants and catering companies in the post-pandemic era.

Among the cases that Minghui Wang, operations manager at JD Fresh, shared, Xinghualou, as one of the China’s time-honored food brands, closed a portion of its offline stores during the epidemic, while its sales surged on JD’s platform. In another example, famous provider of Sichuan food, Meizhou Dongpo chain-restaurants has seen sales increase 17 times y-o-y for first half of this year. Chinese restaurant chain Xibei decided to invest more in convenient food after discussion with JD.

Based on big data, JD understands customers’ pain points and then enterprises develop products that match demand more precisely. JD shared, frozen food enterprises and restaurants should focus on four aspects when transitioning online: 1) product supply chain, 2) sales model, 3) e-commerce team and 4) logistics cooperation.

JD can help with all four aspects. For example, In July, JD invited a series of entrepreneurs to join a livestream. Liang Zhang, general manager of e-commerce at the barbecue chain Hannashan joined JD’s livestream with Xiaoyuan Zhong, head chef at Hannashan. During the livestream, they taught customers the knowhow of cooking delicious meat, driving up their sales of convenient barbecue meat products.

As Chinese customers have more disposable income, as well as the fast lifestyle in cities, customers have more demand for buying convenient food online. JD Fresh has helped merchants to expand their omnichannel strategy by sourcing products from places of origin, product control and logistics, ensuring high quality products will reach to customers quickly and securely. During the COVID-19 outbreak period, JD also launched a “catering retail alliance”  to help catering merchants expand their online businesses.

 

(ling.cao@jd.com)

JD Health: Building the “Wuhou Model” to Redefine Healthcare Services

Posted on by Vivian Yang

by Vivian Yang

On August 27th, cThe program is a “7 in 1” model under which the seven areas of clinical, research, teaching, industrial, health management, rehabilitation and elderly care services, and international cooperation will be built up together.

The cooperation launch ceremony in Beijing was attended by leaders of Wuhou district, and Yuan Yi, vice president of JD Health, and Liu Mingyan, general manager of JD Health’s Healthy City Program.

The cooperation launch ceremony in Beijing was attended by leaders of Wuhou district, and Yuan Yi, vice president of JD Health, and Liu Mingyan, general manager of JD Health’s Healthy City Program.

Based on the cooperation between Wuhou government and JD Health, healthcare infrastructure will be created to establish a “Healthy Wuhou Model”, such as a comprehensive healthcare service platform offering modules of health services, products, payment systems and more. Local residents can enjoy a health management service package updated with JD’s “family doctor’ service products, which is also part of the overall cooperation. In particular, through JD’s Health platform, children, pregnant women, elderly people, diabetes patients and people with sleep disorders will have convenient access to dedicated home care services, medicine online shopping and delivery services, specialized medical consultancies and treatment from top medical experts across the country, just to name a few.

On the industry side, the two parties will work together to build internet hospitals, a health big data research institute, a data center for chronic disease management, an industry alliance for digital health management services, digitalized community health service centers and more. These programs are expected to stimulate technological innovation and industrial competitiveness for this region.

Wuhou is one of the central districts of Chengdu, with an area of 75.36 square kilometers and a population of 1.38 million. It is a high-tech centralized zone in China’s central and west region and plays an important role in driving this area’s economic and social development. Meanwhile, Wuhou is also the most concentrated area of medical and health resources in Chengdu. It is home to West China Hospital of Sichuan University, the best hospital in West China.  Under China’s “Healthy China 2030” initiative, Wuhou is poised to pioneer the development of high-quality healthcare services.

 

(vivian.yang@jd.com)

JD Signs Partnership with Zhongshan to Build Home Appliance Demo Base

Posted on by Ling Cao

by Ling Cao

On August 25th, Jingxi, JD’s social e-commerce platform, has signed a partnership with Zhongshan Electronic Commerce Association (ZSECA) to build a demonstration base for home appliances, helping local enterprises expand into new sales channels. Jingxi will leverage its capability in connecting high quality products from their places of origin to customers to help build a new digital industrial belt.

Under the partnership, Jingxi will provide a series of online marketing tools to Zhongshan, including specific marketing campaigns, livestream support, and C2M products. Both parties will also provide cost-effective and high quality products to China’s customers.

To address the fact that many companies don’t have experience in e-commerce or in the domestic market, Jingxi has launched a “light store” policy, under which a merchant can open a store in just 60 seconds. The program greatly simplifies the process of opening a store, while guaranteeing quality operations.  In addition to export business merchants, other micro, small and mid-sized enterprises who urgently want to turn their attention towards e-commerce can also enjoy the benefits of the scheme.

Zhizhong Huang, head of the ZSECA said, “We believe that with joint cooperation, we can not only help local companies get through the hard times during COVID-19, but also further help them upgrade their businesses, optimize their ecosystems, and help accelerate local economy development.”

As of Q2, Jingxi’s layout already covered over 150 industrial belts and places of origin in China.

China’s export business has been heavily affected by the pandemic, and many enterprises are searching for new opportunities in domestic market. The small appliances industry, however, has seen limited impact and demand has in fact increased. With Jingxi’s help, ZSECA wants to help local enterprises to move their inventory from the export business to the domestic market. As one of the world’s largest small appliances industrial clusters, Zhongshan has nearly 1,600 home appliance enterprises, accounting for over RMB 100 billion yuan in production value. Currently, 71% of the registered companies in the market are export businesses. Of ZSECA’s member enterprises, over a quarter are export businesses.

 

(ling.cao@jd.com)

JD.com Ensures Supplies for BMW Hood to Coast China Relay 2020

Posted on by Yuchuan Wang

by Yuchuan Wang

The BMW Hood to Coast China Relay was held on August 28th and 29th in Zhangjiakou, Hebei province, northeast of Beijing. As the special partner of the event, JD.com leveraged its strong logistics and supply chain capabilities to ensure that the race of world’s largest running and walking relay brand went off without a hitch.

Originated in Oregon, U.S. in 1982, Hood to Coast is now regarded as ‘the greatest extreme long-distance running relay in the world’ by its global fandom. In its fourth year in China, this year’s BMW Hood to Coast China Relay 2020 began at the Senado Fidel in Zhangjiakou city, and finished at the Wanlong Paradise Resort with a big celebratory party with live music, food, drinks and additional entertainment. The relay has two courses, one original course, which is a total of 234.3 km (145.6 miles) across a team of 10 people, and one challenge course, which is a total of 147 km (91.3 miles) across a team of five people.

Challenge Group Course Map: 147 km (91.3 miles), 5 participants, 1 vehicle

Challenge Group Course Map: 147 km (91.3 miles), 5 participants, 1 vehicle

Leveraging its nationwide self-operated logistics network, JD Logistics was responsible for the transportation and distribution of all goods and materials for the relay.

Ahead of the competition, JD Logistics transported total more than 400 team packages across the country in two days.

JD’s logistics van shuttling across the mountains

JD’s logistics van shuttling across the mountains

Since the middle of the night on August 28, JD’s logistics vans began to shuttle through nearly 30 check points to deliver necessities such as water, food, emergency supplies and timing equipment as well as other race supplies.

At the seventh check point, JD even built up a mini supermarket, the “JD Energy Station”, where JD.com’s grocery business supplied self-heating instant rice meals, snacks, beverages, tissues and more to all the runners for free.

JD’s mini supermarket JD Energy Station at check point 7

JD’s mini supermarket – JD Energy Station – at check point 7

At the finish line, JD set up a booth and provided enough cold imported beer to ensure that every runner could fully enjoy the excitement and happiness of finishing the race with their team members.

Runners celebrating at JD’s booth at the finish line

Runners celebrating at JD’s booth at the finish line

In addition to providing fast and sufficient event supplies, 15 JDers formed three teams and participated on in the Challenge Course race. JD courier, Yushuai Luan, who runs a full marathon in 2:31, kicked off the day for JD and the “JD No. 1 team” at 3:30 A.M. on August 29th with a blistering 38:33 for 10.6 km – an average pace of 3:38 per km.

 

(yuchuan.wang@jd.com)

JD’s Outbound E-commerce Platform Serves 100 million Overseas Chinese

Posted on by Martin Li

by Martin Li

JD’s outbound e-commerce platform, global.jd.com, is serving 100 million overseas Chinese, according to Liu Bin, who is in charge of JD’s overseas Chinese business.

The platform was launched on September 9, 2017, and mainly serves overseas Chinese.

“Our consumers are mostly living in Southeast Asia. North America is also a major source of Chinese consumers,” said Liu.

Liu Bin speaks at the event to launch measures to support merchants on Aug.31.

Liu Bin speaks at the event to launch measures to support merchants on Aug.31.

The platform witnessed sales quadrupled in the first half of this year. The number of users grew by 256% during the same period, compared with the same period of last year.

The top three markets leading sales growth in the first half of this year were the United States, Taiwan and Japan. Among the top three fastest-growing products were cleaning paper products, educational and toy products and fitness training products, according to Liu.

Liu said that overseas Chinese consumers have several pain points in online shopping, including limited supply of products, time-consuming delivery, high price and poor user experience. The platform hopes to cooperate closely with Chinese brands to address these pain points, as well as to extend brands’ reach to overseas consumers.

The platform unveiled measures today to help quality Chinese brands to reach overseas Chinese consumers, in an effort to provide complete outbound e-commerce services to brands.

The measures include supply of JD’s integrated cross-border logistics solution, big data services, marketing support and subsidies.

“Out platform seeks to be a bridge to connect Chinese brands and the world. We hope to make use of JD’s strengthen to help brands to go abroad, as well as to provide a better shopping experience for overseas consumers,” said Liu.

Starting September 1st, the platform will provide benefits and discounts to consumers, including free delivery to consumers in Hong Kong, Macau and Taiwan. The promotional campaign will last until September 9th, the third-year anniversary of the platform.

 

(bjlihao@jd.com)

JD’s Gift to the “Heroic Civilian”: The Bill Is On Us

Posted on by Ella Kidron

by Ella Kidron

This past Qixi Festival (also known as Chinese Valentine’s Day), JD.com had a special surprise in store for Mr. Tang, of Beijing’s Xicheng District: his entire bill paid in full.

Mr. Tang, who is affectionately known across social media as “Xicheng Uncle” (西城大爷) came out of the hospital just a month ago having contracted COVID-19 and now recovered. His sharp recollection of everywhere he had been including the Xinfadi wholesale market, as well as the 38 people he had been in close contact with, played an integral role in rapid closure of the market and control over the second wave of the coronavirus in Beijing.

JD courier delivering home appliances to Mr. Tang

JD courier delivering home appliances to Mr. Tang

On August 23rd, Mr. Tang mentioned to the media his plan to donate plasma to the hospital to support the recovery of other patients from the pandemic. According to Chinese media reports, at that time Mr. Tang also showed the reporter photos of several appliances he’d bought for his wife on JD for the upcoming Qixi holiday.

Upon learning about Mr. Tang’s plan, the very next day, JD mobilized its supply chain network to give Mr. Tang a Qixi he wouldn’t forget. When the appliances arrived at his door on August 25th, the day of the Qixi holiday, Mr. Tang was informed that his bill had been paid in full. In addition, JD’s fresh flower business delivered a special bouquet of flowers to Mr. Tang, in appreciation of his heroic civilian efforts. Both Tang and his wife, who have a new appreciation for the preciousness of life after what they have gone through, were highly appreciative of the gesture.

Mr. Tang receives flower bouquet from JD courier

Mr. Tang receives flower bouquet from JD courier

Mr. Tang said: “These fresh flowers are a completely unexpected surprise. When I was in the hospital, my wife was concerned about my health all the time and basically didn’t get a good single-night’s sleep. After I was discharged from the hospital, she also took good care of me. Please  allow me to borrow this bouquet of flowers from JD to thank her for her constant service. In the futre, I will cherish my family more and live a life of more gratitude.”

He added: “Over the years, I have become accustomed to buying home appliances on JD.com because the quality is guaranteed, the price is favorable and the service is very good. So this time I took advantage of JD’s promotion to place an order for these home appliances. Unexpectedly my order was paid in full… It was a really pleasant surprise.”

 

(ella@jd.com)

 

Posted in ESG

JD Helps Time-honored Brands Grow through E-commerce

Posted on by Rachel Liu

by Rachel Liu

Many time-honored brands of China are said to be preparing for their A-share listing in Shanghai. Behind the energetic growth of these brands, e-commerce platforms such as JD have made great contribution in helping them improve brand recognition and expand their market shares.

JD has become the largest sales channel for 80% of the time-honored brands launched on its platform. Most of the time-honored brands on JD have seen compound annual growth from 50% to 300%.  JD also provides the brands with a sales channel that covers 362 cities in China. Ninety percent of the brands successfully expanded to markets outside of their local provinces.

Wu Fang Zhai (五芳斋) is a popular Chinese snack brand from Zhejiang province, famous for its Zongzi (rice dumpling, a snack eaten during Dragon Boat Festival). After joining JD, it has expanded its market to all over China. During the Dragon Boat Festival this year in June, JD was Wu Fang Zhai’s largest sales channel and the fastest increasing channel for the brand for the year. JD also worked with Wu Fang Zhai to develop C2M products that can meet the flavor preferences of both northern and southern patrons.

Guangzhou Restaurant（广州酒家）, a traditional Cantonese food brand from southeast China, saw sales from northeast provinces increase rapidly since launching on JD in 2014, despite the fact that flavor preference in the northeast are very different.

Beijing Daoxiangcun（稻香村）, a snack brand that used to sell only in Beijing and nearby areas, saw 60% of YOY sales increase in 2019 on JD, and is welcomed by customers all over China.

The seasoning brand Haitian（海天）, famous for its soy sauce, has achieved compound annual growth of 60.5% since joining JD five years ago. Since the beginning of 2020, its YOY sales increase on JD has been more than doubled, 90% higher than the industry average.

 

(liuchang61@jd.com)