Other supplies and 200,000 RMB worth of masks in an hour

JD’s AI-Based Prescription Review System Recognized by Government

Posted on Apr 10, 2020Aug 16, 2021 by Tracy Yang

by Hui Zhang

An advanced AI-based prescription review and analysis system co-developed by JD Health and a partner hospital has been recognized by Beijing Municipal Science & Technology Commission as one of the ‘AI + Health Collaborative Innovation Cultivation’ projects for 2020. The project will receive financial support from local government.

The AI-integrated system called PharmCOO (“Pharma chief operating officer”) optimizes the clinical prescription process and improves patient safety. It is expected to help the government control the cost of health insurance, and improve the efficiency and accuracy of prescription from both medical institutions and pharmacies.

The core of the prescription review system is what is known as a knowledge graph based on Peking University Third Hospital’s vast database of pharmaceutical information. In the past, pharmacists in China were merely seen as “dispensers” of medication, rather than a source of medical knowledge and guidance. With new requirements for pharmacists to carefully review all prescriptions that doctors prescribe to ensure that there are no contradictions between medications, dosage is correct, and the patient understands how to use each drug, pharmacists are being forced to play ‘catch up’. According to the World Health Organization, over half of all medicines prescribed are either dispensed or sold improperly.

The advantage of the knowledge graph-based system is that it acts as a highly attuned and comprehensive expert for pharmacists. Using JD’s advanced natural language processing and deep learning technology, PharmCOO can provide doctors timely reminders on any contraindications, and consultation and guidance on use of various drugs, dosage. It can draw subtle, intelligent connections between a patient’s condition allergies to medication, and more. Rather than a static database, the knowledge graph-based system is unique in that it constantly learns from the experience of medical professionals, enabling it to improve accuracy, and taking the burden off pharmacists to memorize troves of medical data so that they can prioritize learning the most pertinent information.

JD Health is also introducing the system to Beihai City, Guangxi Zhuang Autonomous Region, and Hebi City, Henan province, to build up a regional prescription review and circulation platform. The platform is expected to connect information systems of various hospitals in the region. Doctors’ prescriptions will be reviewed by the platform, and approved prescriptions can be circulated to offline pharmacies to make it easy for patients to get medicine and promote the separation of dispensing from prescribing in response to government’s call for health insurance cost-control.

(zhanghui36@jd.com)

JD.com Delivers to Beijing Residents at Lianjia Stores

Posted on Apr 10, 2020Sep 21, 2021 by Ling Cao

by Ling Cao

JD.com now delivers convenience to Beijing residents at Lianjia locations across Beijing, which would further improve the last-mile delivery quality.

JD Logistics and Lianjia’s Beijing branch signed a cooperative agreement to provide convenience to consumers at residential compounds in the city, enabling customers who place orders on JD.com to choose a Lianjia offline store as a pickup location.

Lianjia（链家, formerly Homelink）is a leading Chinese real estate brokerage company with locations across the city of Beijing adjacent to residential compounds.

Both parties signed a strategic partnership on March 10^th, and within a month expanded pick-up locations from only nine to 520 stores. JD expects coverage to reach all 1,400 Lianjia stores in Beijing. Lianjia also offers doorstep delivery service if needed.

JD and Lianjia, which has over 8000 stores in 14 provinces, plan to expand the service nationwide in the future, integrating JD’s parcel collection function into Lianjia’s app for convenient customer service.

(ling.cao@jd.com)

JD’s Supply Chain Solution Supports Xiaomi 10-year Anniversary Sale

Posted on Apr 9, 2020Nov 1, 2021 by Ling Cao

by Ling Cao and Rachel Liu

On April 9^th, JD Logistics, an important partner of Xiaomi, provided a smart and integrated supply chain solution to ensure orders for Xiaomi’s 10-year anniversary sales promotion. In addition to JD’s couriers, JD’s autonomous delivery robot will also deliver Xiaomi products in Wuhan on the second day following the official end of the lockdown in the city.

JD Logistics’ integrated supply chain capability is highly relevant for Xiaomi’s product ecosystem. Based on 5G, big data and AI, both companies are integrating smart logistics with industrial supply chain. Since 2017, JD Logistics and Xiaomi have cooperated in warehousing, delivery, cargo transportation as well as distribution, covering Xiaomi’s product lines including cellphones, laptops, TVs, air conditioners, routers, sweeping robots and more.

JD Logistics also provides tailored solutions for Xiaomi’s product lines covering small, medium-sized items and bulky items. From October 2017, JD’s fully-automated logistics park in Shanghai has played a role in the standard supply chain operations (from inbound to outbound) for Xiaomi’s small items such as cellphones. In addition, JD’s Tianjin Asia No.1 logistics park and Dongguan Asia No.1 logistics park help Xiaomi handle bulky items and medium-sized items, respectively.

On February 13^th, JD worked with Xiaomi to hold an online conference for the release of the new Xiaomi 10, the company’s leading 5G product, via JD Live, given that brands are unable to hold offline press conferences due to COVID-19. Sales of Xiaomi 10 quickly surpassed RMB 100 million following the official launch of the product on February 14^th. JD also provided contactless delivery service for customers and saw a JD customer in Beijing become the first Xiaomi 10 user in China.

(ling.cao@jd.com; liuchang61@jd.com)

JD Shares Insights on Coping with the COVID-19 during a Webinar

Posted on Apr 9, 2020Nov 1, 2021 by Ling Cao

by Ling Cao

On April 7^th, JD shared its insight about COVID-19 in China and how JD has responded during an online webinar hosted by LLamasoft, a leading provider of enterprise supply chain design and decision-making solutions, and one of JD’s strategic partners.

During the webinar, Alfred Yao, supply chain optimization director of JD Logistics shared how JD adopted systematic measures to ensure consistent operations of the supply chain during the epidemic, such as prioritizing employee protection, establishing an emergency response program coordinating policies and efforts across functions, and employing flexible methods to increase contactless delivery, as well as applying intelligent algorithms to enable smarter delivery routing, in order to circumvent bottlenecks, to increase efficiency, and to prioritize supply to where strategic resources are most urgently needed.

Lei Zhou, strategic planning director of JD Logistics explained that the strong logistics infrastructure and six major networks JD has had for years helped the company in the response. “Wuhan is the hub for JD’s Central China region, but with challenges (like route suspension) we managed to redirect the volume to other DCs（distribution centers） nearby, such as Nanjing,” he said. “We saw orders increase a lot during this period, but were able to handle them. That’s mainly due to two factors: Firstly, based on an AI-enabled system, we try best to forecast where demand will be. Secondly, we leverage our network to put inventory nearest to customers. In this way, we can easily re-plan the inventory to respond to the special situation.” Zhou added.

Alfred also shared ideas for global companies as to how to quickly adapt to emergencies, advising companies to accelerate the digitalization of the business, to further boost the level of automation, to perform supply chain scenario planning and to make stronger contingency plans, all of which makes the supply chain more flexible and robust. He also emphasized the importance of strengthening collaboration with suppliers, customers and other stakeholders to enable a global supply chain community.

As far as how JD has helped partners during the epidemic, Alfred explained, “A global Fortune 500 company procured 55,000 bottles of hand sanitizer from overseas, and asked JD Logistics to transport them from Singapore to Shanghai by air. JD Logistics managed to complete the DGs(‘dangerous goods, such as many types of disinfectant) packaging and certification, and secured in the cargo space amid massive reduction of flights, and completed the customs clearance in the fastest way possible to have the goods delivered to the customer.”

(ling.cao@jd.com)

JD.com Offers Customers RMB 1 Billion in Incentive Points

Posted on Apr 9, 2020Nov 16, 2021 by Yuchuan Wang

by Yuchuan Wang

JD.com announced on April 8^th that it would offer RMB 1 billion in incentive points to drive nationwide consumption demand. All of JD’s registered users can exchange the points for coupons and redeem them on the e-commerce platform.

Also on April 8^th, JD started round two of its “Buy Hubei Goods” campaign. Apart from the incentive points provided to customers, the company will leverage its marketing channels and tools including the JD Plus paid membership program, flash sales, and live streaming to continue supporting Hubei merchants and merchandise.

JD’s data shows that the first round of the “Buy Hubei Goods” campaign, held from April 1^st to 7^th, led to the sales of Hubei products increasing 106% compared with the same period in 2019, and 1,400 tons of fresh produce were sold during the campaign. Impressively, sales of potatoes, tea and smoked bacon increased 40 times, 21 times and 10 times as compared with the same period in March, respectively.

Brands from Hubei also saw a surge in sales online. Sales from snack brand Beststore and duck meat brand Zhouheiya (周黑鸭) increased 200% and 160% year-on-year. Cailinji (蔡林记), the 92-year-old Hubei noodle brand, saw an increase of 200% in sales on a year-on-year basis.

JD also announced on April 8^th that it would invest more than RMB 6 billion in Hubei province over the next three years to support the recovery of Hubei’s economy and the development of local industry.

(yuchuan.wang@jd.com)

JD.com’s Robot Delivered China’s First Box of Zespri Kiwifruit

Posted on Apr 9, 2020Dec 1, 2022 by Yuchuan Wang

by Yuchuan Wang and Ling Cao

On April 2^nd, China’s first box of Zespri’s SunGold kiwifruit this year was delivered by JD.com’s autonomous delivery robot to its customer Mr. Hu, in Jiading district in Shanghai. Mr. Hu is one of the 150,000 customers on JD to make Zespri orders this season.

“It’s amazing to see a robot deliver to my doorstep. It’s totally contactless and fast, even under the COVID-19 circumstance,” Said Mr. Hu. “JD is always my top choice for online shopping.”

Mr. Hu and his son holding Zespri kiwifruit in front of a JD autonomous delivery robot

Earlier in March, JD.com announced to become the world’s first online retailer to supply Zespri kiwifruit from the brand directly to consumers. Zespri’s sales on JD are expected to exceed RMB 300 million annually. On March 23^rd, JD launched a pre-order campaign for the brand’s premium SunGold kiwifruit. According to JD’s data, as of April 3^rd, JD’s customers have ordered 3.75 million kiwis.

The first shipment of Zespri kiwifruit landed in Shanghai on April 1^st.

During COVID-19, JD quickly deployed its autonomous delivery robots to provide contact-free delivery service. As early as on February 5^th, the robot delivery was carried out in Wuhan to address unmet needs. The R&D for this technology is developed remotely by JD’s team in Beijing, and the company is able to provide this technology at just the right time because of its significant experience in autonomous delivering.

(yuchuan.wang@jd.com; ling.cao@jd.com)

JD.com to Invest over RMB 6 Billion in Hubei

Posted on Apr 8, 2020Nov 15, 2021 by Tracy Yang

by Tracy Yang and Rachel Liu

JD.com announced today that it would invest more than RMB 6 billion in Hubei province over the next three years, launching a series of initiatives to support the recovery of Hubei’s economy and the development of local industry. Areas of focus include new infrastructure, industrial and agricultural support, and poverty alleviation.

JD will help Hubei build next generation infrastructure, employing the fundamentals of smart supply chain and logistics, upgrade the logistics industry in the region building upon its successful and highly efficient Asia No. 1 in Wuhan, which was critical to ensuring the stability and livelihood of countless people during the pandemic outbreak.

JD will also support the construction of a series of smart city services, including Hubei’s emergency material management platform and digital media information service platform. Through this, public and private collaboration will leverage JD’s formidable strength in cloud, AI, big data and other areas of expertise to help the local government improve its emergency response capability.

Regarding industrial support, JD will continue to support local brands in Hubei province and local SMEs. JD has already launched a series of support measures to help local enterprises resume operations, including the “Spring Raindrop Plan” and “Buy Hubei Goods” which are acting to stimulate demand. From April 1^st to the 7^th, sales of fresh products from Hubei province on JD reached 1,400 tons.

On April 8^th, JD also signed a partnership with the Hubei government to help build a fresh food industrial belt and create local brands. On April 1^st, JD announced six additional support measures for Hubei merchants based on the previous ones. JD Health also worked with the local government to collaborate on Internet+ and the overall health industry. JD Health will also drive Internet hospital projects and smart medical insurance in Wuhan, enabling patients who suffer from chronic diseases to buy medicine online and enjoy door-to-door delivery service.

Lastly, JD will focus on facilitating the sale of agricultural products from poverty-stricken areas in Hubei, alleviating poverty through supporting the development of local industry, creating employment opportunities and offering financial support. The company will continue to build the fast track to help local brands that support poverty alleviation and the development of specialty stores.

(tracy.yang@jd.com; liuchang61@jd.com)

JD Photo Gallery: Wuhan is Back

Posted on Apr 8, 2020Oct 13, 2022 by Ling Cao

by Ling Cao

After 76 days of lockdown, Wuhan is back in business on April 8^th. This photo gallery highlights JD couriers who are part of the action.

In January, a JD courier was driving his delivery vehicle on the empty streets of Wuhan. Now in April, the crowds offer a warm welcome back!

In February, a JD courier was delivering on the streets of Wuhan, equipped with protective clothing and goggles. One morning in April, he donned a mask and visited a small restaurant which had just reopened. On March 23^rd and 24^th, Yong’en Huang, another JD courier got two days’ leave and slept for a whole day. He took a moment to send a message to his family in Xiaogan, which is 60 kilometers northwest of Wuhan, to tell them everything is alright in Wuhan.