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JD.com Joins World Retail Congress’ First World Retail Lab Asia in Hong Kong

Posted on by Vivian Yang

This week, JD.com joined retail leaders from across Asia and around the world at the inaugural World Retail Lab Asia, organized by the World Retail Congress in Hong Kong from October 12 to 14. The event brought together senior executives and industry experts to exchange perspectives on the future of retail, emerging technologies, and opportunities for international collaboration.

Dr. Jianguang Shen, Vice President and Chief Economist of JD.com, delivered a keynote presentation titled “AI and the Future of Retail: Where Will the Next Wave of Growth Come From?”

Dr. Shen shared how AI is reshaping the retail value chain, from helping consumers make better purchasing decisions and improving merchant productivity to making physical supply chains more intelligent and efficient. “The next wave of retail growth will not come simply from more traffic or more products. It will come from AI reshaping the entire retail value chain,” he said.

A key part of this transformation is physical AI — taking AI beyond the screen and into real-world environments such as stores, warehouses, delivery networks and services. With more than two decades of experience across retail, logistics, healthcare and more, JD.com is exploring how AI can connect digital intelligence with real-world operations, turning predictions into decisions and actions across the supply chain.

Hong Kong offers a tangible example of this approach. Alongside JD MALL, JD.com is building deeper connections with local consumers through Kai Bo, which operates more than 100 stores across Hong Kong, while JD Logistics provides supply chain and logistics capabilities in the market. JD.com also aims to help Hong Kong brands connect more efficiently with consumers in the Chinese mainland and other global markets through its retail, logistics and supply chain network.

During World Retail Lab Asia, international retail delegates also visited JD MALL in Hong Kong as part of the program’s retail tours, offering an opportunity to see firsthand JD.com’s approach to integrated online and offline retail.

Through its participation in World Retail Lab Asia, JD.com continues to engage with the global retail community, sharing practical insights from its retail and supply chain operations while learning from peers across markets. As AI increasingly connects the digital and physical worlds, JD.com looks forward to working with retailers and partners in Hong Kong and globally to explore the next wave of retail innovation.

 

(vivian.yang@jd,com)

Gargash Prime and JINGDONG Property Sign Joint Venture to Develop a 2.5 Mn. Sq. Ft. Land for a Dubai Logistics Facility in the UAE

Posted on by Yuchuan Wang

Partnership announced on the sidelines of the Dubai Business Forum – China, bringing together Gargash Prime and JINGDONG Property to develop a major regional distribution and fulfilment hub

Shenzhen, China — 15 October 2026, Gargash Prime and JINGDONG Property, the infrastructure investment and asset management arm of JD.com, Inc., announced the signing of an MoU on the sidelines of the Dubai Business Forum – China, which was organized recently by Dubai Chambers in Shenzhen.

According to the MoU, the parties will invest in a joint venture to collaborate on the development of a 2.5 million square feet land (~250,000 sqm) for a logistics facility in the UAE, envisioned as a regional distribution and fulfilment hub supporting local and regional supply chain needs across the Middle East.

The MoU was signed on 13 October, with the signing witnessed by H.E. Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers. The agreement underscores the growing commercial ties between UAE- and China-based businesses and the role of direct engagement in facilitating cross-border investment and partnerships.

The partnership forms part of Gargash Prime’s strategy to develop large-scale real estate and logistics infrastructure in the UAE through partnerships with global category leaders. It also supports the UAE’s ambition to strengthen its position as a global trade and logistics hub and aligns with the broader objectives of economic diversification and the Dubai Economic Agenda D33.

Commenting on the partnership, Shehab Gargash, Founder, Gargash Prime, said: “This joint venture with JINGDONG Property is about building the infrastructure that the UAE eyes to cement its position as a global logistics and trade hub. It brings together the capabilities of two partners with a shared ambition to build at scale and reflects the kind of strategic partnerships that will support the UAE’s next phase of economic growth.”

Walid Hizaoui, Chief Strategy Officer, Gargash Prime, added: “This facility gives us the scale and the partner to establish a serious logistics footprint in the region. It’s a clear example of how we’re translating Gargash Prime’s real estate ambitions into infrastructure that supports the UAE’s trade and logistics economy.”

From JINGDONG Property’s perspective, Carl Chen, CEO, JINGDONG Property, stated: “The partnership with Gargash Prime represents an important step in JINGDONG Property’s long-term development in the UAE. We look forward to supporting the UAE’s ambition to strengthen its position as a leading global trade and logistics hub. The new distribution and fulfilment facility will strengthen our regional capabilities while providing high-quality logistics infrastructure to local and international customers. ”

Feng Guo, CEO, JD.com Middle East, said: “The UAE is a key gateway between major global markets, supported by its connectivity, world-class infrastructure and pro-business environment.  Together with Gargash Prime, we will combine JINGDONG Property’s technology and logistics capabilities with strong local expertise to develop a hub that supports more efficient and resilient supply chains in the UAE and across the wider region.”

JINGDONG Property manages more than 300 infrastructure assets globally, covering over 28 million square metres of gross floor area, with over USD 16 billion in assets under management. The company specialises in the investment, development and management of high standard and green logistics parks, business parks and data centres, serving customers across e-commerce, third-party logistics, manufacturing, retail and other emerging industries.

The signing further strengthens the commercial relationship between the UAE and China and reflects the opportunities created through direct engagement between businesses and institutions in both markets. The announcement during Dubai Chambers’ visit to Shenzhen reinforces Dubai’s role as a platform for international partnerships, investment and trade.

For Gargash Prime, the joint venture represents a significant step in building its real estate and logistics portfolio and in translating its strategy of partnering with global category leaders into large-scale infrastructure assets serving the UAE and the wider region.

 

About Gargash Prime

Gargash Prime is a diversified investment and operating holding company focused on building, scaling, and investing in businesses across high-growth sectors. Rooted in over a century of entrepreneurial heritage, Gargash Prime is a family business in its second century; recognized for its modernistic and forward-looking vision, preserving the pedigree of a 100-year business while delivering integrated, innovative and competitive services for a new dynamic world. Our mission is to create long-term value by combining capital, strategic partnerships, and operational expertise to unlock growth opportunities across the UAE and the wider region.

 

About JINGDONG Property

JINGDONG Property, Inc., also known as JD Property, is a leading and rapidly growing modern infrastructure investment and asset management company of JD.com, Inc. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com’s supply chain ecosystem, JINGDONG Property is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure. As of June 30 2026, JINGDONG Property manages more than 300 infrastructure projects in China and worldwide.

 

(yuchuan.wang@jd.com)

JINGDONG Industrials and AMD Partner to Bring AI to Factory Operations

Posted on by Vivian Yang

JINGDONG Industrials and AMD signed a strategic cooperation agreement on October 13, 2026, to develop AI products and applications for factories, workshops, and other industrial environments. The partnership will combine JINGDONG Industrials’ industrial AI models and supply chain expertise with AMD’s high-performance computing technology to support equipment maintenance, quality inspection, and workplace safety.

Signed at the China International Industry Fair in Shanghai, the agreement includes adapting and jointly optimising JINGDONG Industrials’ JoyIndustrial model for AMD Ryzen AI Max Series processors. The companies aim to enable industrial AI models to run directly on devices at operational sites, supporting faster responses, improved data security and greater operational flexibility.

Planned applications include predictive equipment maintenance, visual quality inspection, safety inspections, production scheduling and supply chain collaboration. The companies will jointly develop, validate and demonstrate solutions to support wider adoption by industrial customers.

The partnership will also explore industrial world models – AI models designed to understand operating environments and anticipate how conditions may change. This work will combine JINGDONG Industrials’ industrial data and operational expertise with AMD’s computing and edge deployment capabilities. Potential applications include anticipating collision risks in factories and warehouses by analyzing vehicle trajectories, worker movements and surrounding conditions.

“By working closely with AMD on collaborative optimization, we will significantly strengthen our AI service capabilities and the real-world value we deliver to the industrial sector,” said Peinuan Wang, CEO of JINGDONG Industrials.

“This partnership represents a leading new paradigm for industrial intelligence that both parties are exploring together — moving AI beyond seeing and recognizing to understanding, reasoning, and predicting in real production environments,” said Spencer Pan, Senior Vice President and President of Greater China at AMD.

The companies also plan to provide AI products, application solutions and services to multinational corporations, international businesses and Chinese companies expanding globally, drawing on JINGDONG Industrials’ sales channels and customer network.

 

(vivian.yang@jd.com)

JINGDONG Property to Establish Advanced Logistics Facility in KEZAD

Posted on by Yuchuan Wang

Abu Dhabi, UAE – 28 September 2026 – JINGDONG Property, the infrastructure investment and asset management arm of JD.com, Inc., has signed an agreement with KEZAD Group, one of the largest operators of integrated and purpose-built economic zones in the region, to establish an advanced logistics facility in KEZAD Area A – KEZAD Al Ma’mourah.

The project will be developed into approximately 150,000 square metre of warehousing facilities, with delivery expected in 2028. It will provide premium warehousing solutions and integrated logistics infrastructure, designed to support local and international enterprises, enhance supply chain efficiency and facilitate the seamless movement of goods across regional and global markets. Leveraging JINGDONG Property’s strengths in high-standard warehousing, intelligent operations and green building, the project will continue to introduce smart automated warehousing systems and digital operations technologies, while offering flexible, customised development services to customers.

The company will develop the facility to further strengthen Abu Dhabi’s position as a leading logistics and trade hub. Once operational, it is expected to create approximately 1,000 direct jobs across logistics, distribution and administration functions, while generating additional indirect employment opportunities in upstream and downstream sectors, including manufacturing, retail, transportation, and support services. The construction phase will also contribute to local job creation and economic activity.

Mohamed Al Khadar Al Ahmed, CEO, KEZAD Group, said: “The establishment of this advanced logistics facility reflects the growing confidence of international investors in Abu Dhabi’s economic ecosystem and highlights the pivotal role played by KEZAD in driving industrial growth through its economic zones. Our agreement with JINGDONG Property will enhance KEZAD’s logistics capabilities, further cementing its position as a gateway for regional and global trade, while advancing economic diversification, industrial expansion and sustainable development.”

Feng Guo, CEO of JD.com Middle East, said: “This milestone logistics facility in KEZAD represents a critical step in JINGDONG Property’s UAE expansion strategy. By leveraging KEZAD’s strategic location and world-class infrastructure, the facility will deliver seamless multimodal logistics solutions tailored to the demands of fast-moving supply chains. We are thrilled to be contributing to the UAE’s continued growth as a global trade hub while deepening our footprint in Abu Dhabi.”

JINGDONG Property manages more than 300 infrastructure assets globally, covering over 28 million square metres of gross floor area, with over USD 16 billion in assets under management. The company specialises in the investment, development and management of high standard and green logistics parks, business parks and data centres, serving customers across e-commerce, third-party logistics, manufacturing, retail and other emerging industries.

The development underscores KEZAD’s commitment to advancing Abu Dhabi’s logistics and industrial capabilities, in line with Abu Dhabi Industrial Strategy and the objectives of Operation 300Bn. By enabling investors with access to world-class infrastructure, multimodal connectivity and an integrated ecosystem, KEZAD continues to attract foreign direct investment, drive economic growth, and strengthen the emirate’s role as a global hub for trade, logistics and supply chain innovation.

 

(yuchuan.wang@jd.com)

Trust and Reliability Put JD.com at No. 2 in Inside Retail’s Asia Brand Conviction Index

Posted on by Vivian Yang

We are pleased to be ranked No. 2 among Asia’s Top 100 retailers and No. 1 in China in Inside Retail’s inaugural Brand Conviction Index, which measures how strongly consumers choose, recommend and intend to continue buying from retail brands.

Released on September 29, the index draws on more than 70,000 consumer interviews across 11 Asian markets and 12 months of YouGov BrandIndex data. Rather than focusing on size or market share, the ranking looks at the strength of the relationship between the retailer and its customers.

What stood out to us was Inside Retail’s focus on trust and reliability in its assessment of JD.com.

“JD earns conviction by turning reliability into a reason to return,” Inside Retail wrote, highlighting our focus on genuine products, dependable delivery, installation and responsive after-sales service. It also noted that these capabilities help reduce uncertainty throughout the purchase journey, particularly in categories where trust can matter more to consumers than simply finding a lower price.

In a separate feature on JD.com, Inside Retail captured this idea particularly well:

“In a market where another discount is always waiting elsewhere, JD stands out by making trust valuable enough that consumers do not judge every purchase on price alone.”

That observation resonates with us. We have spent years investing in the experience behind each purchase, from product authenticity and supply chain capabilities to delivery and after-sales service. As our business expands into more retail and service scenarios, we want customers to know that the same reliability they have come to expect from JD.com will remain at the heart of their shopping experience.

Inside Retail described this as “hard-won confidence” that is extending into more frequent consumer occasions. For us, the recognition is a meaningful reminder that trust is not simply about completing a transaction. It is about giving customers the confidence to come back and to recommend JD.com to others.

Read more from Inside Retail Asia：JD.com trades on the value of trust

 

(vivian.yang@jd.com)

Posted in ESG

JINGDONG Industrials Highlights AI and Local Supply Chains at World Economic Forum ASEAN Digital Economy Dialogue

Posted on by Vivian Yang

JINGDONG Industrials (also known as JD Industrials), the industrial supply chain technology and service provider under JD.com, joined government and business leaders in Manila on September 19 for the World Economic Forum’s Business Dialogue on ASEAN’s Digital Economy 2026. The event offered an opportunity to share perspectives on how AI, localized supply chains and talent development can support the region’s digital transformation.

Peter Chen, Head of JINGDONG Industrials Asia Pacific, participated in the high-level panel “ASEAN Digital Economy 2026: From Vision to Implementation”. The discussion explored how public- and private-sector collaboration can translate ASEAN’s digital ambitions into tangible outcomes for businesses and the wider economy. His main argument was that technology brings the most value when it is applied to real-world problems. AI becomes meaningful when it reaches warehouses, customs processes, small businesses and other everyday parts of the economy.

Chen also exchanged perspectives with senior government and business representatives during the programme on the development of ASEAN’s digital economy and opportunities for deeper regional collaboration.

Bringing AI into Real-World Supply Chains

For JINGDONG Industrials, the value of AI lies not simply in advances in model capabilities, but in how effectively the technology can be integrated into real business operations.

The company is applying AI across industrial supply chain scenarios including procurement, production planning, equipment maintenance, warehousing, transportation and quality management. Its recently upgraded JoyIndustrial 2.0 industrial foundation model supports an AI application framework spanning different stages of procurement, helping businesses improve decision-making and operational efficiency.

As AI is increasingly woven into industrial operations, Chen noted that technology needs to work alongside supply chain expertise and a strong understanding of local business environments. “Localization is not about simply replicating a model from another market. It is about building capabilities with local partners, developing local talent and strengthening local supply chains, while improving the transparency and connectivity of the broader network,” he said.

Building Supply Chains Around Local Needs

JINGDONG Industrials has been expanding its local supply chain and service capabilities across Southeast Asia, including Thailand, Indonesia, Malaysia and Vietnam, serving businesses in sectors such as automotive manufacturing, electronics, electrical equipment, energy and automotive components.

In Thailand, for example, the company has developed multiple fulfillment models to accommodate different procurement needs. Locally sourced products can be delivered through local supply channels, while longer-cycle procurement can draw on a broader sourcing network. For more time-sensitive requirements, locally stocked inventory can support delivery within two to three days. Its inventory facility in the Laem Chabang port area also provides proximity to key industrial areas, with materials able to reach Rayong in around one hour and the Bangkok area in around two hours.

This localized approach extends beyond logistics and fulfillment. JINGDONG Industrials is also working to strengthen local partnerships and develop local teams as its business grows across the region.

“As we grow internationally, our goal is to become part of the local business ecosystem,” Chen said. “That means working with local partners, building local supply chain and fulfillment capabilities, and investing in local talent. Southeast Asia has an impressive pool of young talent, and developing those capabilities locally will be important for the region’s long-term industrial growth.”

Contributing to ASEAN’s Digital Economy Dialogue

The World Economic Forum’s Manila dialogue brought together around 150 senior representatives from governments, businesses, international organizations, civil society and academia to explore how ASEAN can turn its digital ambitions into practical outcomes. The programme also featured the launch of the ASEAN Digital Economy Outlook 2026 and discussions on the implementation of the ASEAN Digital Economy Framework Agreement (DEFA), AI and digital trade, MSME participation, interoperability and digital trust, with a broader focus on strengthening regional connectivity and building a more integrated and inclusive digital economy.

JINGDONG Industrials’ participation reflects its continued focus on Southeast Asia as an important long-term market and its commitment to engaging in regional conversations on digitalization, supply chains and industrial development.

As ASEAN moves from digital ambition toward implementation, JINGDONG Industrials will continue to engage with local businesses, partners and stakeholders, while investing in local capabilities, partnerships and technology applications that respond to the practical needs of businesses across the region.

 

(vivian.yang@jd.com)

JD.com Opens Its First 101HOME in Shanghai, Bringing the Art of Living to an Innovative Retail Experience

Posted on by Yuchuan Wang

SHANGHAI, China, September 23, 2026 – JD.com today announced that its first 101HOME store will open on September 28 in Jing’an District Shanghai, introducing a premium home and lifestyle retail destination that brings together global design, home furnishing solution, smart technology, fashion, renovation services, dining, art and cultural experiences under one roof.

With JD.com’s global sourcing capabilities, self-operated retail model and omnichannel infrastructure, 101HOME will offer a seamless “shopping upon seeing” experience, allowing consumers to explore new possibilities for their homes and discover the art of everyday living.

Spanning approximately 12,000 square metres across four floors, 101HOME is designed to meet the evolving needs of consumers from age 0 to 101, across different life stages, household structures and lifestyles.

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The Shanghai 101HOME brings together more than 1,000 full category home and lifestyle brands, including over 30 international brands making their China debut and more than 150 domestic and international brands making their JD.com debut. It features more than 15,000 carefully selected products, including over 2,000 exclusive products and more than 1,000 new product launches. Some of its international brand portfolio includes Swiss furniture brand Vitra; US design and office furniture brand Herman Miller; Italian furniture brand Gervasoni, lighting brands Flos and Artemide; Danish design houses Fritz Hansen, ferm LIVING, and GUBI; Chinese original brands include U+, which blends traditional Chinese craftsmanship with contemporary furniture design, and FNJI, known for understated modern Chinese furniture, and more.

At the heart of 101HOME are 33 “Dream Homes”, designed for different living situation, family structures, lifestyles and interests. The Shanghai store features spaces created by British designer Kelly Hoppen CBE, and Japanese designers Shuhei Aoyama and Takashi Honma. Chinese designer Wang Heng (Ryan) draws on Song dynasty-inspired aesthetics to create a three-generation family home. Consumers can step into fully designed home settings and see how furniture, lighting and furnishings come together, offering inspiration for their own homes.

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“101HOME is designed to go beyond traditional home retailing, bringing together home design, lifestyle trends and social experiences under one roof,” said Billy Bao, Head of 101HOME at JD.com. “We want to create a unique experience where consumers can discover new products, explore different ways of living and find inspiration for their own homes. With JD.com’s global sourcing and supply chain capabilities, we can help turn that inspiration into reality, making it easier for consumers to create a home that reflects their individual lifestyles.”

Building on the launch of its online flagship store in May 2025, 101HOME connects physical experiences with JD.com’s directly sourced and self-operated retail model. Consumers can explore complete home designs, feel the products in person and scan to purchase directly in store. Through 101HOME CARE service, Dream Home designs can be adapted to individual homes, while JD.com’s logistics and supply chain capabilities support integrated delivery, installation and after-sales services.

Technology is integrated throughout the experience. Powered by JD.com’s JoyAI and JoyInside technologies, highly integrated smart home solutions demonstrate applications across entry systems, kitchens, bathrooms, sleep and health management. The store also features dozens of robotic products, allowing visitors to explore how robotics could become part of everyday family life.

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Moving beyond traditional home retail, 101HOME further combines shopping with design discovery, exhibitions, dining and social experiences, creating a dynamic retail environment that evolves with changing consumer interests. The Shanghai store features here cafe, a popular coffee brand from Kyoto; ICE BOUQUET, known for its floral-inspired gelato; JUANZONG Books; DEVINE’R NYC, a New York coffee and lifestyle brand; and Foyer de Lumiere, a Japanese-French bistro, several of which are making their mainland China or Shanghai debuts. 101HOME also offers more than 300 Burgundy wines sourced through limited allocations, with over 100 available by the glass, making it China’s most extensive by-the-glass selection of allocated Burgundy wines. Seven public artworks are also integrated across different floors and public 101HOME spaces, bringing together architecture, art and contemporary living as part of the overall retail experience.

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The opening of 101HOME marks a new milestone in JD.com’s physical retail strategy. Moving beyond a product-led model, 101HOME places greater emphasis on experience, discovery and social interaction, while introducing a range of new-to-market retail and lifestyle concepts, supported by JD.com’s capabilities in retail, digital supply chain and logistics.

101HOME is also accessible digitally through its WeChat mini programme and the JD.com app.

 

(yuchuan.wang@jd.com)

JD.com Delivers iPhone 18 Pro Series to Over 30,000 Customers Within First Hour of Launch

Posted on by Yuchuan Wang

Within the first hour of the iPhone 18 Pro series officially going on sale in China, more than 30,000 customers nationwide received their new devices from JD.com, with some deliveries completed just minutes after the 8 a.m. launch.

In Beijing’s Fengtai District, Mr. Wang received a call from a JD Now delivery rider shortly after 8 a.m., informing him that his new iPhone had arrived. Having secured a 512GB iPhone 18 Pro through JD.com’s early-bird pre-order programme on September 12, he had expected his device to be dispatched on launch day, but was surprised by just how quickly it arrived.

“I knew it was going to be shipped today, but I never expected it to arrive this quickly. My alarm hadn’t even gone off yet!” he said.

Ms. Liu, a customer in Shanghai’s Pudong District, was equally impressed after receiving her pre-ordered iPhone, remarking that buying a new phone felt even faster than ordering takeaway.

Customers in dozens of cities across China, including Beijing, Shanghai, Guangzhou, Shenzhen and Wuhan, were among the first to receive their new devices on launch morning.

To prepare for the launch, JD.com forecast consumer demand in different regions and planned inventory allocation in advance, positioning stock across its nationwide network of warehouses, local fulfilment centres and service stations, bringing products closer to customers before the official release. Once sales began, its warehousing, inventory management, retail and delivery operations worked together to process and fulfil a large volume of orders within a short period.

JD.com also leveraged its network of more than 10,000 front warehouses and stations, alongside tens of thousands of offline retail stores across China, to bring the new iPhones closer to customers. This extensive network allows popular new products including iPhone to reach customers within minutes in major cities, while also supporting deliveries to more remote areas.

Alongside fast delivery, JD.com introduced a range of services for customers purchasing the new iPhone 18 Pro series including trade-in. JD.com’s nationwide network of more than 3,000 Apple product service stations also provided support including trade-in, device activation, data transfer, screen protector installation and assistance with eSIM services. More than 20,000 service appointments had been booked ahead of the official launch.

According to the 2026 iPhone Consumer Survey by Nanfang Metropolis Daily, more than 60% of respondents identified JD.com as their preferred channel for purchasing new Apple products. Product authenticity, availability at launch, delivery speed and reliable delivery times were among the key factors influencing their purchasing decisions.

 

(yuchuan.wang@jd.com)