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JD.com Earns Top 1% Ranking in S&P Global’s 2024 Sustainability Yearbook 2024 (China Edition)

Posted on by Vivian Yang

JD.com is proud to announce its achievement of the “Top 1% S&P Corporate Sustainability Assessment (CSA) Score” in S&P Global’s 2024 Sustainability Yearbook for China, released on July 16th. As the sole leader in its industry to receive this distinction, JD.com was also recognized as an “Industry Mover,” affirming its leadership in sustainable practices.

S&P Global’s Sustainability Yearbook (China Edition) aims to identify and recognize Chinese companies that demonstrate sustainable development advantages in their respective industries. This recognition comes after a rigorous assessment of more than 1,700 Chinese companies.

Earlier this year,  JD.com was recognized as an “Industry Mover” in the Yearbook’s global ranking for the first time.

JD.com also released its 2023 ESG Report on July 16th, which details its ongoing commitments and advancements in Environmental, Social, and Governance (ESG) domains, underscoring the substantial societal, industrial, and consumer value generated over the past year.

Download 2023 JD.com ESG Report 

2023 ESG Report Highlights:

Environmental Achievements:

The trade-in service promotion  of home appliances inside a JD Mall in Chongqing

  • Pioneered the use of 17.03 million reusable transfer bags, averting the need for nearly 300 million single-use bags.
  • Transitioned to 8,290 self-owned new energy vehicles, reducing approximately 35,200 tons of greenhouse gases annually.
  •  Established distributed photovoltaic systems across 31 intelligent industrial parks, collectively generating 190,000 MWh yearly—offsetting 189,000 tons of CO2.
  •  Through trade-in initiatives, recycled over 15 million old home appliances and pieces of furniture.
  •  Engaged 66 million users in sustainable practices, resulting in 122 million green purchases.

Societal Contributions:

A JD courier prepares to collect freshly picked fruits for direct farm-to-table delivery

  •  Recognized nationally for “Excellent Work in Building Harmonious Labor Relations.”
  •  Employed over 360,000 frontline workers, 80% of whom are from rural areas.
  •  Achieved a merchandise inventory turnover of 30.3 days.
  •  Invested 1 billion yuan in subsidies and resources for the second “Agricultural Specialties Shopping Festival,” boosting over 2,000 agricultural zones.
  • Operated over 18,000 home appliance stores, covering 600,000 administrative villages.
  • The JD Foundation donated over 122 million yuan, including nearly 70,000 books to over 100 primary schools, through the “Starlight Transmission” children’s book donation program.

Governance:

JD employees engage in a group discussion during a training session 

  • Achieved a 100% employee sign-off rate on the “JD.com Anti-Corruption Commitment,” with all employees completing business ethics and anti-corruption compliance training, resulting in zero related litigation cases.
  • Spearheaded the creation of a green supply chain technology platform, starting with 40 patents.
  • Held 8,209 patents globally, with 22,677 applications filed. Upheld exemplary standards in information security, with no breaches or fines.
  • Achieved a 42.9% female board membership, with JD’s practices in gender equality advancing in the workplace recognized by the United Nations Global Compact (UNGC).

In March 2024, JD.com refined its mission to “Making Lives Better through Technology,” reflecting its deep commitment to leveraging technological innovation for societal benefit and sustainable development.

For further details on JD.com’s ESG efforts, please refer to the 2023 ESG Report available on our website.

 

(vivian.yang@jd.com)

 

Posted in ESG

JD.com Secures Direct Supply of Fresh Durians from Malaysia

Posted on by Vivian Yang

On July 9th, JD Super, the online supermarket division of JD.com, signed a direct procurement agreement with Malaysia-based Tanah Makmur Berhad (TMB) to import fresh durians, including popular varieties such as Musang King and Black Thorn. The first shipment of the natural tree-drop fruit is expected to arrive in China in September.

This collaboration follows the recent signing of the Protocol on Phytosanitary Requirements for the Export of Fresh Durian from Malaysia to China on June 19th, a significant milestone aimed at bolstering trade links between the two markets.

Ahead of this partnership, JD Super’s procurement team visited durian orchards in Raub, Pahang, known as the “home of Musang King,” to inspect the quality of the naturally ripened fruits. The team also visited local suppliers and processing factories to identify partners that meet JD’s stringent standards for safe and reliable delivery.

JD Super’s director procurement team at a durian orchard in Raub, Pahang, Malaysia

TMB manages an extensive durian plantation spanning over 2,500 acres in Pahang, with over 100,000 durian trees.

At the signing ceremony, a JD Super spokesperson expressed confidence in the company’s established supply chain capabilities to facilitate the entry of Malaysian fresh durians into China. Leveraging JD’s logistics infrastructure, the imported durians will benefit from full cold chain delivery across China, ensuring product quality and timely distribution.

Sultan Abdullah (second from the left), the sixteenth King of Malaysia, attended the signing ceremony

China is the world’s largest importer and consumer of durians, accounting for over 80% of the global annual fruit production. Since approving the import of frozen durian pulp and paste in 2011 and whole frozen durians in 2018, China now receives 78% of Malaysia’s durian exports, highlighting the strong demand within the Chinese market.

 

(vivian.yang@jd.com)

Ochama Launches “Ochama 1h Delivery”, Strengthening Commitment to Timeliness

Posted on by April Chai

Ochama, an innovative omni-channel retailer, recently announced the launch of “ochama 1h delivery,” underscoring the company’s dedication to providing swift and reliable shopping experiences that meet the evolving needs of its customers.

About “ochama 1h delivery”

The new service provides free one-hour delivery for selected products across most of Amsterdam, setting it apart as the only complimentary service of its kind in the Netherlands. This offering includes a diverse range of product categories such as fresh and frozen foods, beverages, beers, personal care items, and more. Customers placing orders between 9 AM and 11 PM local time will receive their packages within one hour. For orders made after 11 PM, delivery will be conveniently scheduled before 10 AM the following day.

How “ochama 1h delivery” works

The cornerstone of our rapid delivery capability is the Forward Distribution Center (FDC) strategically located in Amsterdam. Positioned closer to our customers, the FDC supports storage, sorting, and immediate order fulfillment, effectively serving consumers within a 3 km radius.

Specifically, when an order is placed, it is immediately relayed to the Amsterdam FDC. There, ochama’s dedicated team swiftly picks and packs the items. The package is then delivered directly to the customer’s doorstep by ochama’s in-house delivery couriers, ensuring a seamless and efficient delivery process.

Ochama’s convenient delivery and pickup options

To further meet the diverse pick-up needs of consumers, ochama has recently introduced over 1,000 pick-up lockers across the Netherlands and Belgium. This innovative, automated pickup option enhances the convenience of ochama’s existing pick-up services.

Ochama provides customers with efficient and convenient delivery and pickup options. Currently, ochama offers home delivery services in 24 countries and operates over 800 pickup points across the Netherlands, Germany, Belgium, and France. Additionally, ochama introduced same-day pick-up services in select regions in the Netherlands.

During the recent “618 Grand Promotion,” an annual sales event featuring significant discounts on a wide range of products, ochama reported a 245% year-on-year increase in electronics sales, highlighting the growing trust and preference among its customer base.

Looking ahead, ochama is dedicated to its mission of providing superior quality, affordability, and convenience, ensuring an enhanced shopping experience for all its customers.

 

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

Follow ochama:

  • TikTok: @ochama.official
  • Instagram: @ochama.official
  • Facebook: @ochama
  • X: @ochama_official
  • YouTube: @ochamaofficial
  • LinkedIn: @ochama

Contact ochama: support@ochama.com

 

(chaizhenzhen1@jd.com)

JD Logistics Upgrades China-France Dedicated Express Delivery Route Ahead of Paris 2024 Olympics

Posted on by Yuchuan Wang

Exclusive Service Available for Paris Olympics Mass Participation Marathon Runners

As excitement builds for the Paris 2024 Olympics, JD Logistics Express International today announced the upgrade of its China-France express delivery route. This dedicated service ensures hassle-free deliveries for the duration of the Olympic Games, enabling customers to focus on enjoying the events stress-free. From July 2nd to August 2nd, customers sending packages from China to France can enjoy a 30% discount on all deliveries. Additionally, JD Logistics’ in-house couriers will pick up packages within one hour of the request, reaffirming our commitment to timely and reliable service.

In a special offer for the Paris 2024 Mass Participation Marathon runners, JD Logistics is waiving shipping costs up to RMB 3,000 from China to Paris. In the unlikely event of lost items, JD Logistics also assures compensation at ten times the value of the shipping cost or the item’s value, up to a maximum of RMB 1 million. This initiative builds on our extensive experience in supporting over 100 marathon events across China.

Over 40,000 individuals will participate in the mass participation marathon, including JD courier Yuanshuai Luan, who will have the unique opportunity to run alongside Olympic athletes. Wei Hu, CEO of JD Logistics, said, “Yuanshuai represents not just JD’s couriers, but all couriers across China. Much like marathon runners, they are dedicated and relentless, continually striving for excellence in both their professional and personal lives. They persevere in pursuit of their passions and sprint towards their dreams.”

In recent years, JD Logistics has been continuously upgrading and expanding its international operations to provide customers with fast and superior international express delivery services. First launched in December 2023, our international express delivery service has as become a trusted solution for a broad array of items, including documents and apparel, to major destinations like the United States, United Kingdom, and Germany. Our service is tailored not only to individual needs but also addresses the demands of overseas consumers and merchants, providing an effective logistics solution across continents. Currently, our network spans across North America and Europe, ensuring efficient one-way deliveries from China with the fastest recorded delivery time of just three days.

 

(yuchuan.wang@jd.com)

From Beijing Streets to the Paris Olympic Track: JD.com’s Yushuai Luan Races to the 2024 Olympic Marathon

Posted on by Yuchuan Wang

“I still vividly recall the moment I won a spot in the Paris 2024 Mass Participation Marathon. It was on the eve of the Chinese New Year, and my shout of excitement echoed through our home, startling my family, startling my family members,” said Yushuai Luan, a courier with JD.com.

The Paris 2024 Olympics and Paralympics are set to transform the experience for spectators, marking the first time in history that the public can alongside Olympian on the same marathon. Among the 40,048 international participants is JD.com courier Yushuai Luan, who is eager to showcase his running prowess on this global stage.

Yushuai is diligently preparing for the August race, running nearly 400 kilometers every month. In a heartfelt gesture of appreciation, he penned a thank-you letter to the Paris 2024 Mass Participation Marathon organizing team, which was sent using JD Logistics’ international express delivery service.

“In school, I was always one of the fastest,” Yushuai said humbly. Hailing from the chilly hills of Jilin province in Northeast China, he grew up running in demanding conditions, though he never envisioned competing in a marathon.

Yushuai Luan also participated in Olympic Winter Game Beijing 2022 Torch Relay

Yushuai’s journey with JD Logistics began in 2015 in Beijing’s Haidian district, known for its exacting delivery standards. Initially, the learning curve was steep as he familiarized himself with the intricate maze of streets and alleys, opting to run—rather than walk—his routes.

“I often sprinted up stairs in a single breath. It was an amazing feeling.” His exceptional speed allowed him to deliver hundreds of parcels during peak promotional periods, significantly above the average courier’s capacity.

In 2017, when JD Logistics sponsored the Beijing International Marathon and formed a team from its staff, Yushuai was hesitant to participate due to fears of impacting his work, potential injury, or not finishing. However, he completed his first marathon in an impressive 4:23:23, without any formal training, and returned to work the following day.

From there, he never looked back. Yushuai’s marathon times have improved remarkably since then, with his personal best now standing at 2:25:55. His secret? A deep, abiding love for running. Despite a hectic work schedule, he consistently finds time to run 10-20 kilometers daily.

“Mastering this professional sport through rigorous training has been incredibly fulfilling,” said Yushuai. “It’s immensely rewarding, boosting my confidence and deepening my passion for running.”

Yushuai’s reputation in the Beijing running community is as much about his speed as it is about his warmth and resilience.

He vividly remembers a night when he answered a customer’s urgent call. The caller was in a different city, and their parent urgently needed medication without which there could be dire consequences. Yushuai navigated the streets, delivering the medication on time. The customer was grateful and apologetic, but for Yushuai, it was another opportunity to excel in his service.

Some of Yushuai’s marathon medals

Yushuai Luan doesn’t just see the glass as half full; he sees it brimming over with opportunity—a mindset that carries him across every finish line with a smile.

 

(yuchuan.wang@jd.com)

 

UEFA Euro 2024 and JD618 Grand Promotion: A Celebration of Football and International Flavors

Posted on by Vivian Yang

As UEFA Euro 2024 kicks off, it coincides with the peak of the JD618 Grand Promotion on June 15th. To mark the occasion, nine diplomats and trade, commerce, and sports representatives from Austria, Belgium, Poland, Serbia, Slovakia, Spain, the Czech Republic, and the U.K. have come together for a special JD video to celebrate and showcase their countries’ specialties to Chinese football fans.

European Delights for Football Fans

Nothing complements a football match like European wines and beers. Richard Baker, head of China at Scottish Development International (SDI), invites Chinese fans to enjoy the games with authentic Scotch whiskies or refreshing Scottish craft gin —perfect for the high-stakes moments of the matches.

Martina Mihalova, Economic & Trade Counselor at the Slovak Embassy in Beijing, recommends Slovakia’s celebrated noble wine and MATYSAK 100% grape juice, noting their sweet notes pair excellently with spicy Chinese dishes such as Sichuan cuisine. Similarly, Veronika Břízová, Political Diplomat from the Embassy of the Czech Republic in Beijing, and Kiran Patel, Senior Director of the China-Britain Business Council (CBBC), endorse their countries’ esteemed beers and premium food products.

For those enjoying late-night games, Didier Denayer, Economic and Commercial Counselor for the Walloon Region of the Belgian Embassy to China, suggests indulging in Belgium’s renowned chocolates and fries. From Spain, David Picazo, President of the Spanish Chamber of Commerce in Beijing, recommends a selection of hams, cheeses, and seafood as perfect accompaniments for cheering on the Spanish team. Marcin Motyka, Business Development Manager of the Polish Investment & Trade Agency, highlights snacks like crunchy pretzels, tasty pierogi, and gingerbread for an authentic Polish experience.

Dr. Michael Berger, Commercial Counselor at the Austrian Embassy to China, suggests keeping energy levels high with Austria’s Red Bull and high-calcium milk during late-night matches. Marko Zorić, a former professional football player from Serbia who used to play in the Chinese Super League, encourages Chinese fans to enjoy Serbian coffee, fruit juices, jams, and more while supporting his home team.

JD.com: Bridging Cultures and Markets

More than 60 countries have opened nearly 140 country-themed online flagship stores on JD.com, known as “JD National Pavilions.” This initiative, supported by the respective embassies and authoritative organizations in China, offers an efficient way to introduce Chinese consumers to premium international goods.

Further enhancing its sourcing capabilities, JD.com’s cross-border import platform, JD Worldwide, established its first self-operated overseas warehouse in Paris this past January. This move ensures a direct supply of the latest European fashion items to Chinese consumers.

For fans eager to experience the European Championship firsthand, JD Travel offers a selection of match tickets, game-watching tours, exclusive trips to Europe, and travel products. Lucky consumers can also win generous European tour prizes.

As UEFA Euro 2024 unfolds alongside the JD618 Grand Promotion, JD.com stands at the intersection of sports and global commerce, bringing the excitement of the championship and the allure of international flavors to Chinese consumers. This unique blend of events not only elevates the viewing experience but also fosters deeper cultural connections, showcasing the best each country has to offer. With its innovative platforms and dedicated services, JD.com continues to build bridges between nations, celebrating the spirit of global unity and shared passions.

 

(vivian.yang@jd.com)

JD.com’s 618 Grand Promotion 2024: Record-Breaking Transaction Volume and Orders with Over 500 Million Users Participating

Posted on by Yuchuan Wang

By 11:59 PM on June 18th, the 2024 JD 618 Grand Promotion set new record for both transaction volume and orders. Under the theme of “Affordability and Quality,” JD.com’s commitment to exceptional user experience and active participation from millions of brands and merchants have been well received by customers, with over 500 million users placed orders during the shopping festival.

Highlights of this year’s JD 618 Grand Promotion include:

83 brands achieved a cumulative transaction volume exceeding RMB 1 billion, and more than 150,000 small and medium-sized merchants saw a 50% increase in sales.

Orders placed on JD Live during livestream sales events increased by more than 200%. JD Cloud’s digital representative, powered by the ChatRhino large language model, was applied in over 5,000 brands’ livestreaming rooms, accumulating over 400,000 hours of livestreaming, 100 million visits, and more than 5 million interactions.

Users and orders in the “10-Billion-Yuan Discount” channel increased by over 150% year-on-year.

The “RMB 9.9-Yuan Order with Free Shopping Channel” offered more than 1 million items, with both user numbers and orders increasing by over 100 times compared to last year. Additionally, the channel introduced the RMB 2-yuan Free Shipping Day, with sales volume growing hundreds of times year-on- year.

JD’s initiative for promoting new products, known as JD Little Magic Cube (京东小魔方), saw user numbers grow by more than 70% and orders increase by 130% year-on-year.

On June 17th, JD.com and Hunan TV co-hosted a special gala for the shopping festival, which attracted over 39.7 billion interactions on JD.com during its airtime.

  • Transaction volume of nearly 8,000 fashion, beauty and sports brands increased by over 100% year-on-year, with number of new products in these categories increasing by 380% year-on-year.
  • Transaction volume of gold accessories for babies and pearl necklaces increased by over 100% year-on-year.
  • Transaction volume for Dior and Moncler increased by over 240% year-on-year, and Coach saw transaction volume increase by over 100% year-on-year.
  • New energy products saw strong growth, with transaction volume of EV charging stations increasing by more than 120% year-on-year.
  • Transaction volume of AI hardware products, represented by AI computers, AI mobile phones, AI keyboards and mouses, and AI learning devices, increased by 150% year-on-year.
  • More than 700 home appliance and home product brands saw their transaction volumes increase by over 100% year-on-year. The transaction volume of JD Mall and JD E-Space in 11 cities increased by over 70% year-on-year.
  • Transaction volume of bulky packaging goods sold through JD’s fast-moving consumer goods (FMCG) business, JD Super, increased by 100% year-on-year, with food and beverages, rice and flour, baby products, personal care products, pet goods being the most popular.
  • New products offered by JD Health increased by 438% year-on-year.
  • Over 400 brands on JD.com’s cross-border and import platform, JD Worldwide, saw transaction volume increase by more than 3 times year-on-year.
  • Infant formula, beauty and skin-care gift boxes, electronics including tablets, and brandy spirits were among the best-selling international products. Orders for products with origins from the U.S., Japan, Australia, France, and New Zealand ranked among the top five.
  • JD.com’s European omni-channel retail brand, ochama, witnessed sales volume of electronics increase by 245% year-on-year.
  • Mobile phones and home cleaning products were among the best-selling products in Hong Kong SAR and Macao SAR, with sales volume increasing by over 3 times year-on-year.
  • The fastest fulfilled order by JD NOW (京东秒送), JD’s on-demand retail business, was delivered within only 9 minutes. Order volume on JD NOW for electronics accessories increased by 177%, and sports and outdoor products by 166% year-on-year.
  • Transaction volume of trade-in orders for home appliance and furniture products increased by over 100% year-on-year in seven cities and provinces including Beijing, Hebei, Hubei, Xi’an, Shenzhen, Guangzhou, and Hainan.
  • JD Super’s “10-billion-yuan agricultural subsidy” drove transaction volume of quality agricultural products to increase by 3 times compared with same period last month.
  • JD Industry’s procurement business saw transaction volume for machine and industrial devices increase by 2.8 times year-on-year.
  • New users for JD Pay increased by 60% year-on-year.

As a leading retailer and supply chain technology and service provider, JD.com’s intelligent infrastructure played a crucial role in this year’s 618 Grand Promotion. JD Cloud’s digital capabilities helped lower comprehensive costs by 28%. The company’s extensive network of over 40 Asia No.1 intelligent logistics parks and hundreds of intelligent warehouses and sorting center ensured swift and reliable delivery services despite the surge in orders. Additionally, JD Property’s (also known as Jingdong Property) integration of rooftop photovoltaic systems across its industrial parks generated 3.73 million kWh of green electricity during the promotion period, supporting a more sustainable supply chain.

 

(press@jd.com)

JD.com Pioneers Next-Generation Retail with Native Spatial JD.Vision App Built for Apple Vision Pro Ahead of China Release

Posted on by Yuchuan Wang

On June 18, JD.com announced the launch of JD.Vision, a native Apple Vision Pro app that offers an immersive shopping experience leveraging spatial computing. Launched on the final day of JD’s 618 Grand Promotion—China’s largest mid-year shopping festival—JD.Vision exemplifies JD.com’s commitment to revolutionizing retail through advanced technology.

Ahead of Apple Vision Pro’s official release in China on June 28, JD.Vision is set to transform home shopping. The app now features a range of appliances, electronics, and furniture from top brands such as Samsung, Casarte, Harman Kardon, MORROR ART, and Honeywell, among others. Starting today, users can access JD.Vision by searching for “京东.Vision” in the App Store on their Apple Vision Pro devices.

Vision Pro has an infinite canvas where apps can scale beyond the boundaries of a traditional display, and introduces an intuitive and powerful three-dimensional user interface that users navigate with their eyes, hands, and voice. Featuring visionOS, the world’s first spatial operating system, Vision Pro lets users interact with digital content in a way that feels like it is physically present in their space.

Leveraging spatial computing technology, JD.Vision delivers an experience that closely mirrors in-store visits and transcends the limitations of traditional shopping. Consumers can virtually “place” products in their home, visualizing real dimensions, texture, and design compatibility with accuracy and ease. This immersive approach addresses common online shopping challenges by eliminating the need for frequent trips to brick and mortar retailers and reliance on 2D images and text descriptions. Instead, shoppers can enjoy a reliable and realistic experience where “what you see is what you get.”

With JD.Vision, users can interact with a virtual refrigerator to assess space for groceries, test a robot vacuum under furniture, or visualize how a coffee machine would look in their kitchen. The app enhances the shopping experience with realistic visual feedback, such as lighting effects on virtual objects, allowing for more informed purchasing decisions.

JD.com integrates its ChatRhino large language model into JD.Vision, introducing an AI-powered shopping assistant. This feature enables interactive communication with JD’s mascot “Joy,” who provides tailored product recommendations, enhancing customer engagement and personalization.

As JD.com continues to pioneer the fusion of technology and retail, future enhancements for JD.Vision include virtual interior decoration, iris recognition payments, virtual car driving, logistics tracking, and remote collaborative shopping. Through these innovations, JD.com is not only leading the charge in next-generation retail but also shaping a dynamic and personalized shopping future, ensuring consumers’ diverse needs are met with cutting-edge solutions.

 

(yuchuan.wang@jd.com)