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JINGDONG Industrials’ JoyIndustrial LLM Featured in World Economic Forum Human-Led AI White Paper at Summer Davos 2026

Posted on by Vivian Yang
  • JINGDONG Industrials’ supply chain innovation has been highlighted in the World Economic Forum’s new AI white paper at Summer Davos 2026.
  • The company’s AI-powered data platform, IndLens, uses 27 autonomous agents to compress data processing times from months to hours, boosting efficiency tenfold.
  • By automating tedious and repetitive data tasks, JINGDONG Industrials’ technology frees workers to focus on innovation, driving growth for corporate clients and partners.

The World Economic Forum has highlighted JINGDONG Industrials, a leading industrial supply chain technology and service provider under JD.com, for its ability to harness the power of AI in its newly released white paper, “Asia’s Human-led AI Opportunity: A Framework for Transformation.” Published ahead of the Annual Meeting of the New Champions, also known as Summer Davos, the report examines how the company leverages AI to establish unified industry standards and a shared digital ecosystem, unlocking a leap in supply chain productivity while elevating the role of human capital from routine labor to high-value innovation.

This recognition comes amid growing discussions across the globe about scaling AI to fuel real economic change. The white paper identifies a major bottleneck in the current technology landscape, noting that while 77% of organisations across Asia have adopted advanced AI, fewer than a third have managed to extract sustained, systemic value. The report argues that the primary challenge is no longer technological capability, but rather a lack of shared infrastructure and end-to-end process integration across value chains.

The solution developed by JINGDONG Industrials directly solves one of the most persistent inefficiencies in the industrial sector, which is highly fragmented product data. Historically, inconsistent technical specifications and naming conventions across different suppliers have driven up transaction costs and stalled procurement. To bridge this gap, the company leverages its proprietary JoyIndustrial LLM alongside the Mercator Standard Product Library. Together, they establish a unified digital parameter system and identical product algorithms, creating a standard data ecosystem that eliminates redundancy and ensures high-quality data integration.

At the operational core of this architecture is IndLens, a state-of-the-art product data governance platform powered by 27 autonomous AI agents. IndLens compresses data processing timelines from months to mere hours, delivering a tenfold increase in efficiency and an 80% reduction in manual labour costs. This shift effectively automates repetitive data management, allowing the industrial workforce to pivot away from manual input and focus on strategic, high-value innovation.

“Scaling AI is fundamentally a human systems challenge that requires treating workflow redesign as a primary agenda rather than a secondary effect,” said Maria Basso, Head AI Applications and Impact at the World Economic Forum. “As organizations scale AI,success will depend on shared data standards, interoperable platforms, and effective collaboration to bridge the gap between AI deployment and sustainable, ecosystem-wide value creation.”

This structural approach underpins an expanding commercial footprint. In the first quarter of 2026 alone, the company used nearly 40 specialised AI agents, supporting over 3,000 major corporate clients. Today, its JoyIndustrial LLM and digital supply chain solutions optimise procurement, demand forecasting, and automated ordering for an expansive roster of large-scale enterprises, including Fortune Global 500 companies.

To drive industry-wide modernisation, JINGDONG Industrials also launched the Baichuan Initiative. This collaborative programme invites upstream and downstream partners to co-develop an industrial ecosystem across data, models, and commercial applications. By sharing its digital infrastructure, the company enables partners, many of whom possess valuable specialist data but lack the resources to train standalone models, to unlock clear, measurable value.

Ultimately, this technological evolution is designed to elevate the role of the workforce within the industrial sector. By positioning AI as supportive infrastructure, the company aims to foster a collaborative environment in which technology manages complexity and humans drive creative breakthroughs.

“Our philosophy is simple: let AI handle the heavy lifting of industrial data management so that humans can be redeployed toward strategic growth and business breakthroughs,” said a spokesperson for JINGDONG Industrials. “Through the continuous evolution of our JoyIndustrial LLM and initiatives like Baichuan, we are committed to sharing a standardised digital framework with our global partners to build a more streamlined, resilient, and human-centric industrial ecosystem.”

 

(vivian.yang@jd.com)

JINGDONG Logistics Joins First Movers Coalition to Scale Zero-Emission Trucking

Posted on by Vivian Yang
  • JINGDONG Logistics joined the World Economic Forum’s First Movers Coalition (FMC), becoming the initiative’s first member company from China.
  • The company pledges to cut its road freight emissions by adopting zero-emission medium and heavy trucks in its operations by 2030.
  • Joining over 100 global companies, JINGDONG Logistics will leverage its purchasing power to accelerate the commercial scaling of clean energy technologies in long-haul transport.

June 23, 2026, DALIAN, CHINA — At the 17th Annual Meeting of the New Champions (Summer Davos), JINGDONG Logistics announced its official membership in the World Economic Forum’s First Movers Coalition (FMC). This marks JINGDONG Logistics as the first company from China to join the global decarbonization initiative.

As part of its commitment to the trucking sector, JINGDONG Logistics pledges that by 2030, at least 30% of its newly procured heavy-duty trucks and 100% of its medium-duty trucks will be zero-emission vehicles, or, alternatively, that 15% of its overall road freight operations will achieve net-zero emissions.

Sebastian Buckup, Managing Director at the World Economic Forum and head of the Centre for Nature and Climate, commented: “We are delighted to welcome JINGDONG Logistics as the first company from China to join the First Movers Coalition. By committing to scale zero-emission trucking across its operations, JINGDONG Logistics is sending a powerful market signal that will help accelerate the of clean freight technologies. This commitment demonstrates how leading companies can use their purchasing power to drive industrial transformation, strengthen supply chain resilience and advance the transition to a net-zero economy.”

A spokesperson of JINGDONG Logistics said：”Logistics is more than just a bridge connecting production and consumption; it should be a pioneering force driving global sustainable development. Joining the First Movers Coalition reflects the company’s commitment to a greener future and represents a strategic choice to transform our supply chain purchasing power into real momentum for decarbonization. We look forward to taking collective action with our global partners to reshape the future of logistics through green practices.”

 

The First Movers Coalition is a global initiative that helps to commercialise zero-carbon technologies in hard-to-abate sectors, such as trucking, shipping, and steel, which account for 30% of global emissions. By joining global companies in the FMC, JINGDONG Logistics aims to contribute to the commercial-scale decarbonization of long-haul transportation.

As a supply chain solutions provider, JINGDONG Logistics has integrated sustainability into its operations, setting validated Science-Based Targets (SBTi) and a net-zero pledge across its entire value chain by 2050. The company reduces road freight emissions by operating a fleet of over 14,000 self-owned new-energy vehicles, operating regular hydrogen-powered and electric heavy-duty truck routes, and shifting more freight to railways.

JINGDONG Logistics leverages its self-developed Supply Chain Emission Management Platform (SCEMP) platform, which uses AI to track real-time vehicle data, calculate carbon footprints, and optimize routes. While balancing environmental protection with operational efficiency, it helps enterprises cut costs, improve overall performance, and achieve carbon reduction simultaneously.

 

(vivian.yang@jd.com)

JD.com 618 Grand Promotion Sets New Record for Shoppers Alongside Rapid Growth in Service Consumption

Posted on by Yuchuan Wang

Beijing, June 19, 2026 —JD.com’s 618 Grand Promotion concluded with a new record in the number of users placing orders this year, alongside rapid growth across a wide range of consumer services.

As China’s largest brand-led e-commerce platform, JD.com continued to serve as an important growth platform for both established brands and emerging businesses. As of 11:59 p.m. on June 18, the number of major brand new product launches increased by more than 500% year on year during this year’s 618. The number of new small and medium-sized merchants participating in the promotion rose by more than 62%, , while over 3,000 merchants participating in 618 for the first time surpassed RMB 1 million in transaction volume

Consumer demand for services grew strongly. Transaction volume for JD Home Services’ home cleaning services increased by more than 200% year on year, while transaction volume for home appliance cleaning services rose by over 300%. Orders for JD Health’s in-home nursing and care services for people with limited mobility increased more than 400%. Orders for home appliances and home living products supported by JD.com’s integrated delivery and installation services increased by more than 120% year on year. Orders for the delivery and installation of electric vehicle charging stations rose by 80%, while orders for doorstep repair services for two-wheelers, including electric bicycles and motorcycles, increased 800%.

Strong growth was recorded across key product categories. Transaction volume for AI-powered consumer electronics increased by 100% year on year, while more than 1,800 home appliance and home living brands achieved growth of over 100%. Premium smartphones and slim-and-lightweight laptops recorded year-on-year growth of 300% and 100%, respectively.

JD Super, the supermarket division, recorded double-digit growth in both transaction volume and user numbers, with more than 1,000 brands achieving year-on-year transaction volume growth of over 100%. More than 2,000 fashion brands, including UNIQLO, doubled their transaction volume, while 2,100 small and medium-sized fashion merchants recorded growth of more than 200%. At JD Fresh, more than 1,500 brands saw completed order volumes increase by over 100% year on year.

Livestreaming also played a pivotal role in connecting consumers with products and brands. During 618, the total amount of time users spent watching e-commerce livestreams increased by more than 100% year on year.

Omnichannel Growth Expands Consumer Touchpoints

JD.com continues to innovate and expand its offline retail formats, creating more connections between brands and consumers, while providing additional touchpoints to meet evolving shopping needs.

JD MALL recorded a 22% year-on-year increase in overall footfall and a 32% increase in order volume. With the opening of its first stores in Shanghai and Hong Kong, the number of JD MALL locations has exceeded 30. JD MALL’s Shanghai Qibao store, which officially opened on June 12, welcomed more than 156,000 visitors and generated over RMB 120 million in sales during its first three days.

Meanwhile, more than 5,800 JD.com’s various electronics stores recorded year-on-year order growth of over 100%, while footfall more than tripled. Among them, more than 3,000 stores achieved transaction volume growth of over 100%.

Across other offline formats, JD Outlet stores recorded a 110% year-on-year increase in transaction volume. Visits to JD Pharmacy’s self-operated stores increased nearly fivefold, while the value of completed parental health check-ups at JD Health’s examination centres nearly tripled. Orders at JD Aesthetic Medicine’s self-operated offline clinics doubled month on month. Across more than 4,000 JD Auto Service stores and over 40,000 third-party partner locations, the total number of vehicles serviced increased by more than 50% year on year.

In Hong Kong, the number of Kai Bo Supermarket stores surpassed 100, with sales during 618 increasing by 52% year on year.

 

International Business Gains Strong Growth

JD.com’s cross-border import business, JINGDONG Cross-border, saw the number of products sold increase by 60% year on year. Transaction volume for Royal Salute, children’s oral care brand Jordan and Chloé increased by more than 200%, while Google, Rolex and maternal and baby care brand Masata each recorded more than fourfold growth.

On June 15, Joybuy, JD.com’s European online retail business, launched its Summer Black Friday promotion, delivering strong first-day sales. Both the number of users placing orders and total order volume reached new highs, while more than 800 brands more than doubled their transaction volume compared with Joybuy’s launch day in March.

During this year’s 618, JD.com also became China’s first online departure tax refund store for international visitors. The service allows travellers to browse and purchase a wide range of tax-refundable products through JD.com’s app, providing a more convenient and efficient digital shopping experience while visiting China.

Meanwhile, both user numbers and transaction volume on JD Global Sales more than doubled year on year. The platform introduced direct shipping for large home appliances and furniture to Singapore, Malaysia, Vietnam and Thailand, together with shipping incentives. Sales in the relevant categories increased by more than sixfold year on year.

 

AI-Powered 618 Brings Intelligence Across Industries and Everyday Life

This year marked the first JD.com 618 in which AI was integrated across the company’s full range of business scenarios and industries. Building on JD.com’s distinctive business model and supply chain capabilities, its AI applications now span more than 3,000 scenarios across retail, logistics, healthcare, industrial services, food delivery and home services, bringing AI from a wide range of industries into consumers’ everyday lives.

Nearly 100 new smart hardware products powered by JoyInside, an AI agent for smart hardware, were launched during 618, while the number of newly connected devices more than tripled year on year. JD.com’s private-label J.ZAO AI toys also delivered strong performance, with sales increasing by more than 150% month on month.

AI-powered products emerged as a major consumer trend. Transaction volume for products including AI glasses, AI PCs, large-screen AI smartphones and AI learning devices increased by 100% year on year, while AI mini workstations and AI sensing devices recorded growth of more than twentyfold.

Transaction volume for newly launched smart home appliances and home living products also increased 2,000% year on year. Transaction volume for AI-powered electric toothbrushes and smart cups increased by 300%, while AI washing machines, connected refrigerators, smart coffee machines and AI mattresses each recorded month-on-month growth of over 100%.

Demand for robotics also accelerated. Sales volumes of humanoid robots increased more than tenfold year on year, while sales of exoskeleton robots increased more than sixfold.

 

AI Tools Support Merchant Growth and Operational Efficiency

JoyStreamer, JD.com’s digital avatar livestreaming solution, recorded significant growth during 618. The average number of merchants using the solution to livestream each day increased 500% year on year, while cumulative GMV generated through JoyStreamer increased by 100%. Order conversion rates rose by 77%.

JD.com’s Oxygen Vision design agent supported the large-scale creation of AI-generated images, written content and videos, helping merchants improve their overall operational efficiency by more than tenfold.

JoyMarketing combines precise consumer insights, intelligent strategies and human-like interaction to help merchants better match consumer needs with relevant marketing content. Total interactions through JoyMarketing exceeded 800 million during the promotion. JD.com’s intelligent customer service solution has served more than one million merchants.

During the promotion, JINGDONG Logistics’ LangzuTech automated warehousing solution processed 34 million orders. Autonomous delivery vehicles transported a cumulative 5.53 million parcels.

 

*Unless otherwise specified, data reflects the period from 8:00 p.m. on May 30 to 11:59 p.m. on June 18, 2026.

 

(press@jd.com)

Redefining Growth: Inside JD.com’s 2025 ESG Journey

Posted on by Vivian Yang

Artificial intelligence and digital technologies are rewriting the rules of how we live, shop, and do business. At JD.com, our mission remains clear: Making Lives Better through Technology. But technology is only as good as the impact it creates. That is why we are focusing on moving AI out of the lab and into the heart of our real-world operations, from smart warehousing and automated logistics to retail and healthcare.

To share our progress, we just released our 2025 Environmental, Social and Governance (ESG) Report, reflecting on a year of practical action, systemic change, and long-term thinking.

Here is a closer look at how we’re balancing innovation with responsibility.

Governance: Setting the Boundary for Trust

Innovation without a safety net is a risk we choose not to take. We operate on a simple principle: compliance is not a barrier to development; it is development. As we scale our digital ecosystem, keeping data secure and business ethics absolute is our baseline.

With AI actively reshaping our industry, this year we introduced our new AI Governance Framework. This framework guides our tech to ensure it is responsible, ethical, and sustainable. For our global partners and customers, this means every technological leap we take runs on a track of strict ethical safety and compliance.

Planet: Decarbonizing the Modern Supply Chain

Real environmental action happens where the rubber meets the road. For us, that means embedding green practices into every single link of our supply chain.

We are not just talking about micro changes; we are scaling macro solutions. From launching certified zero-carbon logistics parks and expanding our fleet of new energy delivery vehicles to significantly scaling up our green electricity consumption, we are shrinking our carbon footprint where it matters most. By combining circular packaging with our Green Impact Initiative, we are also making it easier for millions of consumers to choose sustainability, building a greener ecosystem alongside our industry peers.

People: Tech with a Human Touch

At its core, technology should be a force for good. We believe true corporate growth must be inclusive, which is why we use our supply chain infrastructure to lift up communities and protect the people who power our business.

In a pioneering move for our industry, JD.com has taken the lead in providing comprehensive social security benefits for our full-time delivery riders. Ensuring robust protection for new forms of employment is a priority for us. Alongside creating high-quality jobs and expanding our employee care programs, we continue to leverage our logistics network to support rural development, step up during emergency disaster relief, and create meaningful career paths for individuals with disabilities.

Looking Ahead

True progress is a marathon. As we look to the future, the foundation of our strategy remains rooted in long term, sustainable growth driven by continuous technological innovation and robust supply chain capabilities.

In the words of Richard Liu, our Chairman of the Board in this year’s report, “JD.com is embracing an open and collaborative approach, working closely with industry partners to enhance efficiency and promote green development. By constantly coupling our commercial success with deeper social value, we aim to build greater resilience in a rapidly evolving landscape, ultimately contributing to a better future for our users, partners, and society at large.”

To dive deeper into our data and initiatives, read the full report at https://ir.jd.com/esgcsr

 

(vivian.yang@jd.com)

Posted in ESG

JINGDONG Cross-Border Welcomes South Korea’s 11Street to Launch Official Flagship Store on JD.com

Posted on by Vivian Yang

JINGDONG Cross-Border (JD Cross-Border), the import e-commerce platform of JD.com, welcomed South Korean e-commerce leader 11Street, an affiliate of SK Group, as it officially launched its flagship store on JD.com. This partnership marks a major milestone for JD.com’s “10 Billion Giga-Growth Plan,” aiming to bring premium Korean goods directly to Chinese shoppers while helping Korean brands enter the Chinese market more effectively.

Starting June 11, customers can easily find the store by searching “11Street Overseas Official Flagship Store” on the JD.com app. The grand opening will feature store-wide discounts, free shipping on orders over 159 RMB (approximately USD $23), and exclusive member benefits. The store will offer a wide array of premium products, ranging from popular K-Beauty brands and health supplements from top curators like Olive Young to home goods and trending lifestyle products popularized by Korean pop culture.

The partnership, which began in February, leverages JD.com’s advanced supply chain and logistics network to provide a one-stop solution for Korean merchants. JD.com provides comprehensive support from business registration and compliance to marketing and shipping, effectively removing traditional hurdles for international brands.

“Cross-border trade between China and South Korea has evolved into a total ecosystem partnership,” said a representative from JD Cross-Border. “Our approach combines direct procurement and a robust marketplace with advanced logistics advantages, offering emerging and premium Korean products a trustworthy gateway to the Chinese market.”

11Street noted, “Partnering with JD Cross-Border allows us to bridge the gap between Korean retailers and Chinese consumers, ensuring that our brands can grow efficiently while maintaining the high quality and service our customers expect.”

By introducing top-tier Korean cosmetics, food, and baby products, the arrival of 11Street reinforces JD.com’s position as the go-to destination for high-quality global goods. This initiative further advances JD.com’s “10 Billion Giga-Growth Plan” launched in 2025, which aims to introduce 1,000 new international brands to China over three years and reach an absolute sales target of RMB 10 billion (USD $1.4 billion), significantly expanding the variety of imported goods accessible to Chinese families.

 

(vivian.yang@jd.com)

JINGDONG Property and TPC (Tsao Pao Chee) Agree to Explore Southeast Asian Food Supply Chain and Infrastructure Fund

Posted on by Yuchuan Wang

JINGDONG Property, the infrastructure investment and asset management arm of JD.com, Inc., and TPC (Tsao Pao Chee) , a fourth-generation family enterprise, have agreed to explore advanced agrifood infrastructure investment initiatives in Southeast Asia through the establishment of Food Supply Chain and Infrastructure Fund.

JINGDONG Property and TPC will prioritize investments in regional cold chain facilities, dry warehousing, and broader food supply chain infrastructure. Both parties aim to jointly build an efficient, resilient, and technically advanced food infrastructure network to enhance food supply chain efficiency, strengthen food security, and support long-term regional economic development.

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The partnership represents a strategic synergy between two business ecosystems. JINGDONG Property will contribute its leading expertise in intelligent warehousing, digital infrastructure management, and sustainable building development, while TPC will leverage its deep local operating expertise, extensive regional network and influence , and over a century of industrial and supply chain operating experience across Southeast Asia.

Moving forward, JINGDONG Property and TPC aim to build a modern food supply chain infrastructure network in Southeast Asia and explore broader synergies across logistics, healthcare, retail, and more.

 

About JINGDONG Property, Inc.

JINGDONG Property, Inc., also known as JD Property, is a leading and rapidly growing modern infrastructure investment and asset management company of JD.com, Inc. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com’s supply chain ecosystem, JINGDONG Property is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure. As of December 30, JINGDONG Property manages more than 280 infrastructure projects in China and worldwide.

About TPC (Tsao Pao Chee)

TPC (Tsao Pao Chee) is a fourth-generation family business holding company headquartered in Singapore that is committed to empowering the well-being and happiness economy. TPC does this by supporting global connectivity and resilience through its supply chain and logistics activities, and well-being-focused activities aimed at fostering individual and collective growth. TPC’s purpose-led well-being business ecosystem comprises IMC Industrial, OCTAVE, and multiple non-profit organisations, including NO.17 Foundation, OCTAVE Institute, and Restore Nature Foundation, operating in unity to add value to life, with corporate offices in the People’s Republic of China, Thailand, Indonesia, and Japan.  https://tsaopaochee.com/

 

JD.com Announces Opening of First JD MALL in Hong Kong, with Plans for 6–8 New Locations Over Next Three Years

Posted on by Yuchuan Wang

Hong Kong, June 5, 2026 – JD.com, also known as JINGDONG, announced today its first JD MALL in Hong Kong will open in Wan Chai on June 18, marking an important step in JD MALL’s expansion into the Greater Bay Area and international consumer markets.

JD MALL will bring its immersive, experience-led retail model to Hong Kong for the first time with plans to open a further six to eight locations over the next three years, with future sites expected to prioritise popular commercial districts such as Sha Tin, Mong Kok and Tuen Mun.

 

Built on local supply chains, JD MALL introduces technology-led retail format to Hong Kong

As JD.com’s flagship experiential retail format, JD MALL is already established in 30 locations. The Wan Chai store spans over 30,000 square feet (2,800 SQM), making it one of the largest specialist home appliance retail stores in the city. It has also established a dedicated local supply chain system, adopting a “sourced in Hong Kong, sold in Hong Kong” model, with all products meeting local standards.

JD MALL Wan Chai will offer a comprehensive range of home products, covering large and small home appliances, electronics, smart home products such as smart bathroom solutions, massage equipment, whole-home cleaning appliances and other emerging categories including AI products and robots. Its brand portfolio includes leading international brands such as Bosch, Siemens, Samsung and Sony; innovative technology brands including DJI, Xiaomi, AgiBot, Narwal and Ecovacs; as well as leading Chinese domestic brands including TCL, Hisense, Gree, Haier, Casarte and JOMOO. Several brands will also make their Hong Kong debut through dedicated experience zones inside the store.

A core feature of JD MALL is its immersive, scenario-based shopping experience. Responding to local consumers’ strong preference for in-store product trials and hands-on experiences, the store introduces a “try before you buy” model. Customers can test products in real-life scenarios before making a purchase.

The store will also feature dedicated experience areas for robotics, coffee, PC gaming, DIY, relaxation and massage, offering consumers a more interactive and engaging offline retail experience. Through this model, JD MALL aims to enrich Hong Kong’s retail landscape and support the continued diversification and upgrading of local offline retail.

A range of service commitments tailored to local consumers will also be offered. These include seven-day no-reason returns for self-operated home appliances, replacement for defective products within 180 days, and a price guarantee service. Orders placed before 11:00 a.m. will be eligible for same-day delivery, while window-type air conditioners can be delivered and installed on the same day.

Top 100 bestsellers offered at up to 50% off for grand opening

JD MALL Wan Chai will celebrate its grand opening from June 18 to 21. During the grand opening period, customers will be able to enjoy discounts of up to 50% on 100 bestselling products, member-exclusive coupons, and gift-with-purchase offers, with selected purchases eligible for gifts worth up to HKD 1,000, including tablets. Selected home appliances will also be offered at special launch prices, including 32-inch televisions from HKD 666, window-type air conditioners from HKD 1,999, and exclusive JD member benefits such as 10% off selected iPhones. Offers are available in limited quantities while stocks last.

Customers who spend HKD 1,000 or more, in a single transaction during the grand opening period will be eligible to join a lucky draw with a 100% winning rate and the chance to win premium prizes, including investment quality gold products in the shape of Joy, the mascot of JD.com. Visitors to the store will also be able to enjoy complimentary screen protector application, coffee, gaming experiences and personal care product trials.

A spokesperson of JD MALL said: “Hong Kong is the key gateway for the Greater Bay Area and has a highly developed commercial ecosystem and mature consumer market. JD MALL will draw on JD.com’s robust supply chain capabilities, digital operations expertise and experience-led retail model, while fully aligning with local compliance standards and consumer preferences. Through our local operations, we will bring high-quality products, innovative retail experiences and great service to Hong Kong consumers, while contributing to the continued diversification and upgrading of the local retail sector.”

JD MALL will continue to tailor its product selection, pricing, shopping experiences and services to local customer needs, while further developing its technology-led retail format in the city. It will also further develop omnichannel operations in Hong Kong and work closely with JD.com’s wider business ecosystem, including JINGDONG Logistics, Kai Bo Supermarket and JINGDONG Property.

JD.com has long regarded Hong Kong as a strategic market. To date, JD.com’s cumulative investment in Hong Kong has exceeded HKD 35 billion, with its retail, logistics, technology, healthcare and property businesses established and operating in the city. At the same event, JD.com also announced plans to on-board 1,000 leading local and international brands, open 200 offline retail locations, and support the creation of 10,000 jobs in Hong Kong in the next three years.

 

(yuchuan.wang@jd.com)

 

Shop Anytime, Anywhere: JD.com Pioneers China’s First Online Departure Tax Refund Service for International Visitors

Posted on by Vivian Yang

BEIJING, June 2, 2026 – JD.com (also known as JINGDONG) today announced the launch of China’s first online departure tax refund store on its mobile app, following the successful completion of the country’s first fully digital tax refund transaction service in Beijing. This milestone establishes the capital as the first Chinese city to implement an integrated online departure tax refund system, making “Shopping in China” far more convenient for international visitors.

International travelers can now shop for eligible items anytime and anywhere across the Chinese mainland through the “Online Departure Tax Refund Store” using either the English or Chinese interface on the JD.com app. By simply entering their identification and entry/exit information at checkout, the system automatically generates an electronic departure tax refund application and invoice. Once the items are delivered, travelers have the flexibility to process their refunds at designated centralized tax refund points within the city, at Beijing Capital International Airport, or  Beijing Daxing International Airport prior to departure. Overseas visitors are normally eligible for a tax refund of up to 9% on qualified purchases in the Chinese mainland. The launch of this streamlined digital system means that more travelers can now effortlessly access these substantial savings during their visit.

On May 29, Angela, a visitor from Indonesia, became one of the first travelers to experience this new service in Beijing. Having ordered a mobile phone for RMB 2,319 on JD.com just a day prior, she received it at her hotel the next day thanks to JD.com’s efficient same-day and next-day delivery network. She then brought the unopened product to the Empark Prime Hotel Beijing—one of the city’s designated downtown tax refund hubs—where she swiftly completed the process on-site and received an RMB 208 VAT refund.

“This innovative ‘JD Solution’ digitizes the entire departure tax refund process, making travel and shopping in China a more rewarding and effortless experience for international visitors,” said a JD.com spokesperson. “We remain fully committed to leveraging our advanced technology and logistics network to continuously elevate the shopping experience.”

Under the guidance of the Beijing Municipal Tax Service and the Beijing Municipal Commerce Bureau, JD.com is also collaborating with the Bank of China to build out instant online “buy-and-refund” capabilities. Once fully rolled out, this initiative will allow a growing number of overseas visitors to enjoy a more convenient, seamless, and digitized shopping experience in China.

Currently, the online departure tax refund store on JD.com features nearly 300 product categories across six major segments, including mobile communications, consumer electronics, computers, kitchen gadgets, home appliances, and personal care. Every eligible item comes with transparent pricing and guaranteed authenticity. Looking ahead, JD.com plans to expand its tax-free inventory to include trendy designer toys, popular domestic sportswear brands, and more. The company will also enhance its multilingual customer support and explore expanding the service to more cities, ports of exit, and shopping scenarios.

To qualify for the departure tax refund service, international travelers and residents of Hong Kong, Macao, and Taiwan must meet specific statutory criteria. Eligible shoppers must have stayed in the Chinese mainland for no more than 183 consecutive days, and the purchase amount from the same traveler at the same store, on the same day, must reach a minimum of 200 RMB. Additionally, the departure date must be within 90 days from the date of purchase, and the goods must remain completely unopened before departure.

 

(vivian.yang@jd.com)