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JD Logistics Announces to Recruit 15,000 Logistics Employees

Posted on by Yuchuan Wang

by Yuchuan Wang

JD Logistics will recruit 15,000 logistics employees including couriers, warehouse managers, sorters and drivers to guarantee fast fulfillment when its business is growing rapidly. The announcement was made ahead of the annual peak sales season Singles Day.

The company is now operating more than 750 warehouses nationwide and can deliver parcels same- or next-day in more than 200 cities.

JD also expects the addition of logistics employees can guarantee the fast delivery during the upcoming peak sales season including 11.11 (Singles Day) and 12.12 promotions. During this year’s Singles Day promotion, JD will sell over 200 million products with 50% discounts and more than 300 million new items will be launched through JD’s platform.

JD is one of the few companies that pays the full social insurance and housing fund benefits to frontline logistics employees. The company’s “housing plan” fund has enabled over 800 couriers buy properties.

 

(yuchuan.wang@jd.com)

JD and Shanghai Municipal Government to Issue RMB 2B Yuan Coupons

Posted on by Ling Cao

by Robin Luo

JD has joined hands with Shanghai’s municipal government to issue coupons worth RMB 2 billion yuan for local consumers during this year’s Singles Day Grand Promotion.

Consumers can enjoy discounts on JD using these coupons together with subsidies and coupons previously issued by JD. As China International Import Expo is around the corner, JD’s Singles Day promotion aims to boost strong and resilient consumption growth in Shanghai.

Starting from Nov. 3rd, consumers who purchase the designated products, such as cellphones, smart home appliances and digital products on JD can enjoy price cuts as high as RMB 400 yuan thanks to the coupons. It is expected to benefit tens of millions of Shanghai residents. The coupons will be issued on Nov. 3rd  and Nov. 9th.

This year, during the Singles Day, JD will offer over 200 million products at 50% discounts, and over 300 million new products to Chinese consumers.

 

(press@jd.com)

JD Health Empowers Partners through Omnichannel and Integrated Services

Posted on by Hui Zhang

by Hui Zhang

Telemedicine has been thrust into spotlight since the outbreak of COVID-19 in China to cope with the unprecedented demands for healthcare resources. The pandemic helped drive Chinese consumer behavior changes and accelerated the digitalization of healthcare industry. JD Health, as one of the major players of healthcare industry, embraced the change and empowered its partners through omnichannel solutions, lower-tier cities penetration, and integrating medical services with products to bring easy access to patients.

Omnichannel Solution

JD Health has retail and wholesale businesses covering pharmaceuticals, medical devices, and other healthcare products, both online and offline. The omnichannel solution is aimed at fulfilling consumers’ increasing healthcare consumption needs anytime and anywhere.

For example, JD Health worked with offline medical institutions and pharmacies to provide customers with a one-stop service experience that covers online medical consultation with Traditional Chinese Medicine doctors, filling prescriptions, preparing herbal decoctions and delivering the medicines to customers’ homes.

Through cooperation with offline pharmacies, JD Health developed an omnichannel medicine delivery service to help pharmacies benefit financially, while providing rapid drug delivery services to patients. The service now covers more than 200 cities across China. Consumers can place orders in nearby pharmacies through the service based on their locations, and the drugs are guaranteed to be delivered in 30 minutes. Additionally, JD Health also provides convenient medical services to consumers through JD’s offline self-managed pharmacies, offline pharmacies in partnership with JD Health and drug vending machines.

As of June 2020, there were more than 9,000 third-party merchants on JD Health, providing consumers with a wide range of medical product categories – complementing its first party business.

Empowering Lower-tier Cities

Pharmacies in China’s rural areas account for over 93% of the total number of medical institutions in China. However, problems such as an inefficient medical supply chain and chaotic procurement channels can result in drug shortages and expired drugs, making it difficult to guarantee drug safety for people living in rural areas.

To address the situation, JD health empowers rural offline pharmacies through its B2B business platform- JD Medicine Procurement to improve the circulation efficiency of traditional channels, and increase the transparency of information.

As one of China’s large-scale third-party pharmaceutical wholesale platforms, JD Medicine Procurement facilitates the digitalization of rural clinics by offering offline pharmacies with intelligent marketing tools, enriching healthcare product categories including medical devices, and trainings to physicians, thus ensuring drug safety and price stability to people living in rural areas.

Integrating Medical Services with Products

As one of the fastest-growing internet healthcare platforms in China, JD Internet hospital is already contracted with over 65,000 practicing physicians on its platform. Over 80% are of or beyond attending doctor’s level and 62% from AAA hospitals ( the top-tier hospital In China) So far, JD Health has opened 17 specialized medical centers online, including a Respiratory Center, a Diabetes Center, a Hepatology Center, an Oral Care Center and more. The “family doctor” telemedicine services program launched this August is tailored made to provide timely, consistent and comprehensive primary healthcare support for Chinese families. It targets serving over 50 million Chinese families in the next five years.

Consumers of JD Health’s retail business who have been attracted by a variety of drug brands, high-quality products and effective consumer experiences are willing to try healthcare services on the platform, including online medical consultations. Likewise, online healthcare services provide a superior experience, thereby attracting consumers to other healthcare management services on the platform, such as chronic disease management and family doctor services.

“ ‘Internet + Healthcare’ is reshaping the industry and provides us immense opportunities to work with our partners so as to construct a win-win healthcare ecosystem,” said Lijun Xin, CEO of JD Health.

JD Health held its partners conference on October 29th in Chengdu, and announced that the company will provide a digitization-driven full-user lifecycle and scenario health management platform with supply chain as the core, and medical services as the starting point.

 

(zhanghui36@jd.com)

JD CEO Richard Liu: Alarm Clock, RMB 15B Yuan, And User Experience

Posted on by Vivian Yang

by Vivian Yang

Providing the best user experience has always been the central point around which all JD’s businesses keep on expanding and evolving, wrote China Securities Journal (中国证券报) in a recent report following the announcement of upcoming IPOs from JD Digits and JD Health.

The Journal shed light on several stories about JD’s founder and CEO Richard Liu with a common thread about his persistent pursuit to improve the user experience, which is believed to be the starting point for Liu to develop JD’s strategies and choose what business areas the company should take on.

In the early days of JD.com, Liu handled all customer’s inquiries online by himself. To ensure a timely response, Liu slept on the wooden floor in his office every night, setting an alarm clock every 2 hours. When the alarm rang, it rattled so loudly on the floor that he had no choice but to get up and work. This intermittent sleeping pattern lasted more than 3 years until he had someone to help on customer services.

When JD was a small company, Liu would organize annual events in Beijing, Shanghai, and Guangzhou respectively to get together with his customers and invite them to visit JD’s local offices and warehouses. Liu would take down all their feedback and did internal reviews to improve the company’s services. During some of these events, he could often identify exactly which customer had previously raised a complaint and how JD had solved the issue.

When the company moved to a new building in 2007, Liu assigned the best office area to the customer service team, as he wanted customers to always experience the best part of JD in every aspect.

In the same vein, JD was the first e-commerce company in the country to start 24/7 customer service all year round. It was also the first company that promised to go to customers’ homes to pick up their return items or old-for-new exchange items. Over the past ten years, JD has accumulatively put in over RMB 15 billion yuan in developing its customer services.

The most classic example that shows JD’s customer-centered decision-making logic is Liu’s single-minded decision to build JD’s own logistics network, which he believed was the only way to reduce the risk related to parcel delivery and truly improve customers’ online shopping experience. Against the objections of many, Liu went ahead with these plans in 2007, putting heavy investment into building JD’s own logistics network. Ten years later, his efforts have clearly paid off. Nowadays, JD Logistics’ network and its services cover 99% of the total national population, with 90% of orders delivered within 24 hours. The service continued running efficiently even during the COVID-19 lockdown period earlier this year.

As the Journal concluded, “JD’s services are the best”— a standard Liu wants his customers to always benefit from too—whether in JD’s various businesses and services related to retail, technology, healthcare, insurance, and more.

 

(vivian.yang@jd.com)

An O2O Experience of Buying Properties on JD.com

Posted on by Vivian Yang

by Vivian Yang

Have doubts about buying houses on the JD Real Estate platform only via virtual interaction? Rest assured—you’ll also have the option to experience the properties offline, thanks to JD’s integrated services supported by its real estate agent partners’ alliance, branded as “Good Houses Selected by JD (好房京选)”.

Ahead of this year’s Singles Day Grand Promotion, JD announced that the alliance has expanded to over 800 brick-and-mortar real estate service offices in Chinese cities such as Beijing, Tianjin, Guangzhou, and more. With information sharing, on-site property tours, and digital collaboration across these agencies, the service provides a richer experience when compared with traditional real estate agents, by matching supply and demand more accurately, and significantly improving people’s home buying experience.

“Through the agency alliance powered by the ‘internet +’ model and backed by the JD brand, we introduced standardized brand and services to ensure our customers find their properties in a safe and efficient way,” said Yide Wang, marketing director of JD Real Estates.

Customers can search for property information online and visit JD Real Estate’s offline agency to learn more about a wider range of properties, communities and the environment through AR/VR, panoramic roaming, electronic sand table, and other technologies— before they decide to check out the properties in person.

JD also provides real estate agents with an intelligent system that can improve their operational costs, data management and online transaction efficiency.

 

(vivian.yang@jd.com)

JD Builds Lab in Wuhan to Provide IoV Solutions

Posted on by Ling Cao

by Ling Cao

JD Cloud & AI cooperated with BiNEi, a leading Internet of Vehicle (IoV) solution provider for new energy vehicles, to jointly build a lab in Wuhan for researching IoV solutions. The lab will combine JD’s vehicle-road synergy solutions with real applications such as in the supply chain field, in order to promote the development of smart transportation, smart IoV and more.

Based on big data, algorithm, edge computing, IoT and cloud computing, JD’s solutions can help lower costs and improve efficiency for logistics transportation. For example, JD can help build a system which connects data from transportation information reports, traffic accident alerts and more.

Gang Liu, director for the IoT department at JD Cloud & AI said, “We found that edge computing can optimize cost and improve safety, which is an important technological method for achieving vehicle-road synergy.”

Gang Liu, director for the IoT department at JD Cloud & AI

JD’s solutions have already rolled out in Xi’an, Wuhan, Beijing and Hainan province, helping local governments build IoV testing zones, as well as help car manufacturers and customers with integrated services covering sales, post-sales and operations.

 

(ling.cao@jd.com)

Photo Gallery: This Week at JD (October 26-October 30)

Posted on by Yuchuan Wang

JD has upgraded its Zhengzhou Asia No.1 fulfillment center that the sorting center in it is now highly automated.

JD has upgraded its Zhengzhou Asia No.1 fulfillment center that the sorting center in it is now highly automated. Located in the provincial capital of Henan province which has nearly 100 million populations and is the third most-populous province in China, the fulfillment center will enable more consumers in the region receive orders the same day they’ve placed them.

 

JD Health also announced a “Family Care Project” at the conference, aiming to provide a one-stop healthcare solution for family health management.

On the partner conference held on October 29th in Chengdu, Sichuan province, JD Health released its upgraded strategy that positions itself as a supply chain-centered, medical service-based and digitally-driven health management platform that covers the full life cycle and healthcare scenarios for its customers. With the vision to become the most trusted health management provider, it’s mission is to be the “chief health officer” for the Chinese people. JD Health also announced a “Family Care Project” at the conference, aiming to provide a one-stop healthcare solution for family health management.

 

Lei Xu (center), JD Retail CEO and Liang Jianzhang (left) Trip.com’s co-founder and Chairman

Lei Xu (center), JD Retail CEO and Liang Jianzhang (left) Trip.com’s co-founder and Chairman hosted a joint live-streaming event for Trip.com’s 21st anniversary on October 28th. Over 5.7 million people watched the livestream during its peak time. Data showed that the sales of hotels on JD Travel on the day increased by 776% compared with the same period last year.

 

JD opened a new SEVEN FRESH supermarket in Beijing’s CBD

On October 30th, JD opened a new SEVEN FRESH supermarket in Beijing’s CBD. Located on B1 at the Wonderful World shopping mall, the supermarket sells over 5,600 products including fruits, vegetables, seafood and beverages among many others in the more than 3,400 square meters’ area.

 

JD Logistics has been awarded by HRoot

JD Logistics has been awarded by HRoot, China’s leading human resources media company, as one of the total 14 enterprises including Manpower Group, Bayer China, SGS China and Dalian Wanda Group, the Best Social Enterprises in Greater China award.

 

JD launched a new air cargo route from Wuxi to Tianjin to Shenzhen

JD launched a new air cargo route from Wuxi to Tianjin to Shenzhen, using freight Boeing 737-300F, which is the third all-cargo aircraft rented by JD Logistics for its air transportation business. The first flight took off on October 25th at 12:00 am. The addition of the new route further accelerates JD’s delivery services to customers in China’s three key economic areas: the Beijing-Tianjin-Hebei Area, the Yangtze River Delta and the Great Bay Area of Guangdong, Hong Kong and Macau.

 

JD.ID Launches AR Makeup Try-on Feature On Its app

Posted on by Martin Li

by Martin Li

JD.ID, the e-commerce joint venture of JD.com in Indonesia, has launched an AR makeup try-on feature on its e-commerce app to give consumers a contactless experience during the ongoing pandemic.

The feature utilizes augmented reality (AR) technology to enable users to virtually try various makeup products including lipstick, eyeliner, eyebrow, eyeshadow, mascara, foundation, face powder, and blushe, thus making shopping for and trying make-up safe, comfortable, and fun.

Users can also take selfies through the app and save the photos to their mobile phones.

“Shopping for make-up products is not as simple as shopping for daily necessities. In buying make-up or beauty products, there are processes that are generally followed, such as choosing, trying, and comparing various brands and colors, ” said Liana Heryono, head of Beauty Retail at JD.ID

“Through the ‘AR Make-up Try-On’ feature, we strive to simplify the shopping process for customers and offer a new experience in buying make-up products online through JD.ID. In the future, we will collaborate with more local and international beauty brands to present a more complete, quality product offering,” said Liana.

JD.ID has collaborated with well-known local and international beauty brands on the AR feature, including Wardah, Emina, Make Over, Maybelline, L’Oreal, Nacific Cosmetic, I’m Meme, Somehinc, Pixy, Safi, and Marina Glow Ready.

Learn more about the feature here.

 

(bjlihao3@jd.com)