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JD Health Releases “Doctor-Searching Map for Rare Diseases”

Posted on by Vivian Yang

by Vivian Yang

On February 27, one day before the global “Rare Disease Day,” JD Health pledged to step up efforts on supporting people with rare diseases through its “Twenty Million Care Project,” referring to the estimated number of affected patients in China.

Under the project, JD Health launched a new “doctor-searching map for rare diseases” in collaboration with Bo’ao Winhealth Rare Disease Medical Center, gathering information about doctors with experience in treating rare diseases across China and classifying their geographical locations. There’s a saying that goes, “Doctors for rare diseases are even rarer than patients.” JD Health’s digital map is thus created to fill this information gap.

With the help of the map, patients can conveniently look up and contact doctors relevant to their health conditions in areas close to their residence. In some cases, doctors and patients can directly chat online before making in-person appointments.

At the same time, in order to make medicines for rare diseases more accessible, JD Health has been building its medicine supplies in this field since 2021, and as of now is offering nearly 80 percent of medicines and all types of food for special purposes for rare diseases that are available on the Chinese market, becoming China’s most comprehensive online retailer for medicines of this category.

Thanks to JD’s well-established infrastructure of nationwide logistics and omni-channel drug store network, JD Health blazes the path to deliver rare disease medicines whenever and wherever people need them in the country. In 2022, 71,000 patients acquired their medicines for rare diseases and corresponding medical services through JD Health.

Additionally, JD Health’s rare disease care foundation has so far allocated RMB 2.23 million yuan to patients living with any of 35 types of rare diseases. The project also organized 34 charity activities that helped raise more than RMB 700,000 yuan, and attracted over 50,000 merchants on its platform to join this charity program through making voluntary donations per sale. To date, the program has received more than 55 million donations.

Enlin Jin, CEO of JD Health, pointed out that the issue of rare diseases is not only a medical challenge, but also one that affects the whole society. Besides charitable activities, JD Health will continue improving the services for this group of patients, letting more people truly feel supported with medicine supplies and other medical resources, which will be easily accessible and inclusively affordable. Meanwhile, JD Health, as a platform, will also do its best to raise awareness across a wider range of society to support people with rare diseases.

 

(vivian.yang@jd.com)

Inside Look: Introducing JD.com’s Newest Self-Operating Warehouse in California

Posted on by Yuchuan Wang

JD Logistics United States, JD.com’s North American logistics arm, recently announced the opening of its third self-operating warehouse and distribution center in California.

The new warehouse, together with the company’s No.1 and No.2 California warehouses, will create more than 300 local jobs while growing the JD.com’s footprint to over 1.3 million square feet of warehousing space throughout the state.

Joining the company’s best-in-class global logistics network, JD.com’s new warehouse provides omnichannel fulfillment services for both online and offline orders and is a testament to the company’s commitment to utilizing cutting-edge supply chain technology.

“Demand has shifted from the major e-commerce platforms to smaller independent operators, which has led to fragmented supply chains, adding further complexity and challenges to supply chain management, said Gordon Lu, General Manager of JD Logistics United States. “As more and more retailers are shifting from brick-and-mortar stores to e-commerce platforms, retailers continue to sell their products on multiple e-commerce platforms, which requires utilizing multiple warehouses to handle B2B and B2C orders, dramatically increasing their holding costs. This is a challenge JD Logistics is uniquely equipped to solve.”

In this new generation of fulfillment, JD Logistics is replicating elements of its world-class logistics operation in China and bringing those capabilities to address supply chain challenges in North America, Lu explained. This includes providing greater flexibility, inventory optimization, and storage cost reduction to retailers.

One of JD Logistics’ warehouses in California utilizes a container transport unit (CTU) robot system.

 

Goods are delivered to the warehouse by trucks, where they’re offloaded onto a network of automated conveyors and swiftly scanned, sorted, and stored by fast-moving, self-operating robots. This system allows warehouse employees to wait in designated working stations while the CTUs pick up and drop off goods. Image scanners check the packages in microseconds, while JD’s smart logistics system calculates where the packages should be dropped off. The packages are then grouped by region into larger bins, which are picked up by forklifts and brought to the corresponding trucks for delivery to their final destination.

JD.com’s CTU system helped increase the number of storage units from 10,000 to 35,000 by making full use of the height of the warehouse and improved operating efficiency by 300%.

In addition to warehousing, JD Logistics United States is among the few third-party logistics companies to provide transfer, last-mile delivery, aftersales and maintenance, cross-border transportation, and other services in one stop. JD Logistics’ industry-leading logistics automation capabilities also extend the order cut-off time from the industry average of 2:00 PM to 3:00 PM, giving merchants who work with JD Logistics an extra hour each day to have their same-day orders processed for delivery.

In addition to its three California warehouses, JD Logistics United States also operates two warehouses in New Jersey and one in Georgia, enabling the company to deploy inventory across the country and ensure products are placed closer to end-consumers, further shortening delivery time.

“Two-to-three-day delivery currently covers 90% of our regions, and we’re aiming to ensure two-day delivery across the entire country in the future,” said Lu. “This will eliminate barriers in the supply chain and enable us to elevate the already best-in-class logistics services we provide to our customers.”

JD Logistics operates over 1,500 warehouses in China, and its international business operates approximately 90 bonded warehouses, international direct mail warehouses, and overseas warehouses globally, covering an aggregate gross floor area of approximately 900,000 square meters with an over 70 percent increase year-over-year.

 

(yuchuan.wang@jd.com)

JD Auto Works with Brands and Customers by Building Standards on Paint Protection Films

Posted on by Vivian Yang

by Vivian Yang

JD Auto and China Building Material Test & Certification Group (CTC) jointly launched a set of quality certification standards for paint protection films on February 23 in Shanghai during an industrial forum held by CTC, an authoritative national quality certification company. These standards will measure four key performance metrics of paint protection films, including resistance against yellowing, aging, impact and glue properties.

Based on these standards, JD Auto will grant distinguishable tags to qualified paint protection film merchandise on its site, together with detailed quality test reports. It will also conduct regular spot checks on certified products to ensure consistency.

At the same time, a number of leading brands including Eastman, 3M, MOXIAOER and other film makers reached an agreement with JD Auto and CTC for deeper collaboration throughout the product management process, ranging from user research, product iteration, platformization of the certification system, increasing online traffic for brand stores, to after-sales service.

“This cooperation on building quality certification standards reflects a desire for synergy between JD Auto and our brand partners, which on the one hand will help JD supply high-quality paint protection film products on our platform, and on the other side, enable certified brands to gain an increasing number of customers’ attention and trust,” said Xiaowei Che, general manager of JD Auto’s car goods department.

Additionally, JD Auto offers a “product+service” package, by which consumers can enjoy free-of-charge installation service after ordering paint protection film products on the platform, lowering the costs for both sellers and buyers.  Meanwhile thanks to higher cooperation and consumption efficiency, such service also enables JD to continuously provide high-quality automotive products at competitive prices.

 

(vivian.yang@jd.com)

 

 

JD.com Saw China’s Online Market of Collectible Toys Soar in 2022

Posted on by Vivian Yang

by Vivian Yang

With the phenomenal success of POP MART and similar brands in China’s art toy or “chao wan” market, JD Super, the FMCG department under JD.com, reported 82 percent YoY sales growth in the collectible toy category in 2022.

Collectible toys by POP MART

China’s increasing customer base of so-called ‘kidults’ has driven the industry boom, with data by the Chinese Academy of Social Sciences showing that the market grew at a compound annual growth rate of more than 34 percent in the past seven years from 2015 to 2021. JD Super worked closely with leading players such as POP MART, Rolife, 52TOYS, BANDAI, and more, to bring the craze online with rich merchandise diversity and novel shopping experiences.

For example, to create an immersive experience for fans of Tencent’s Honor of Kings (HoK), the world’s largest mobile game, JD Super and HoK jointly launched a Super IP Day in 2022. During the promotional day on HoK’s JD flagship store, all of the IP’s collectible toys were made available in this single launch; 1,000 limited characters’ skin cards that bridge the physical and virtual worlds were sold in a blink of an eye. The campaign aroused wide attention beyond HoK fans, drawing 260 million clicks and 850 million viewership across the internet.

JD Super also took decisive actions to set up dedicated staff to identify emerging IP brands, recruit new sellers, and provide store assessment and training programs to help merchants effectively operate their online stores.

For 2023, JD Super will continue to enhance the variety of merchandise, expand the categories of art toys, and support brand partners to strengthen their market competitiveness, said Juan Ding, the general manager overseeing the toy category at JD.com.

 

(vivian.yang@jd.com)

JD.com’s Valentine’s Day Report: See Those Prevailed

Posted on by Vivian Yang

by Tong Shen

Luxury products, watches, beauty products, and gold and pearl jewelry remain popular Valentine’s Day gift choices among JD.com’s customers, demonstrating remarkable sales growth during the promotion period, according to a report released on February 14 by the J Shop, JD’s upgraded fashion and lifestyle omni-channel business.

LV, Tiffany and Bulgari became the most popular luxury brands among consumers, as shown by J Shop’s sales data. From Feb 8 to 13, the transaction volume of nearly 200 luxury and watch brands increased by more than 100 percent year-on-year on JD Luxury, and that of top luxury brands increased by more than 5 times year-on-year. Sales of Roger Viver and CELINE increased by more than 10 times year-on-year, and became the top luxury brands with the fastest growth rate during Valentine’s Day.

Moreover, Tiffany & Co. officially joined JD.com, which marked the brand’s first official third-party online flagship store in China, adding a new channel for Chinese consumers to access more choices and experiences for luxury shopping.

Meanwhile, beauty and skincare gift boxes saw a strong increase in sales. Lipsticks, facial essence, gift sets, perfumes and lotions ranked as the top 5 in the beauty and skincare category of J Shop.

Sales of gold jewelry, value-for-money pearl jewelry, as well as more personalized jewelry surged as well. Gold items such as gold necklaces, bracelets and more grew by more than 100 percent from Feb 8 to 14. Pearl brands overall increased by 213 percent in sales year-on-year, among which minimalist models were most preferred.

 

(press@jd.com)

Australian M3 Beef Tendons Top JD’s Yihaodian’s 2022 Best-Selling List

Posted on by Vivian Yang

by Vivian Yang

Yihaodian Membership Store, China’s first B2C membership-only e-commerce platform under JD.com, released its annual most popular items ranking on February 15, based on the site’s 2022 sales and members’ ratings. The Australian M3 beef tendon of Yihaodian’s private label “One ‘s Member” topped the list of the most repurchased products, with more than 40 percent of members’ repeat repurchases. The item has made over 410 percent year-on-year sales growth.

In order to bring One’s Member customers a higher quality and value-for-money beef product, professional buyers conducted worldwide sourcing to finally pick a two-century-old Australian ranch to develop the 270-day, grain-fed, M3 level Angus beef tendon, according to Wang Pengfeng, head of the beef products for One’s Member.

During market research, the team found that Chinese consumers have rising demand for high-quality beef products such as M3, M5, M9, and other high-grade beef, with their preference turning from seasoned to raw cut, and grass-fed to grain-fed meat. Considering that the Chinese cooking style involves a lot of stewing, shabu-shabu, and marinating, Yihaodain developed moderately soft beef tendons that cater to Chinese people’s tastes.

Besides the quality control from the origin, Yihaodian leverages JD’s logistics network to stock fresh products in 16 warehouses across the country. These warehouses are equipped with cold-chain delivery capacity, ensuring the beef products can be freshly delivered to consumers’ doorsteps.

Meanwhile, Yihaodian always pays close attention to its members’ feedback. If a product’s satisfaction rate drops below 98 percent, the product manager will take immediate action for improvement or even de-list the item.

The model of the popular Australian beef tendon has been replicated in many other One’s Member products by Yihaodian these days, to incubate more hit products for its members. To date, Yihaodian has more than 400 kinds of One’s Member products. These products are sourced with its target customers in mind – mainly China’s middle-class shoppers – for a healthy and quality life. Additionally, the brand’s competitive prices are compared across main retailers on the market, in an effort to present prime product selections and make shopping easy and affordable.

Data shows that from 2016 to 2021, China’s beef consumption reached an average annual compound growth rate of 7.5 percent, and by 2022 the consumption volume totaled 10.245 million tons, making it the world’s second-largest country in beef consumption.

 

(vivian.yang@jd.com)

JD Health: CEO Shows Remarkable Reporting Card

Posted on by Vivian Yang

by Vivian Yang

JD Health has become the “first entry point for online health consumption” in China, said Enlin Jin, CEO of JD Health during the company’s 3rd partners’ meeting on Feb 10 in Beijing. The company is dedicated to providing access to all types of health consumption services in close collaboration with its partners, he added.

Data reveals that over the last three years, JD Health’s revenue has maintained a compound annual growth rate (CAGR) of 68 percent, while the average daily volume of online medical consultations and the annual number of active users both experienced CAGR growth of 48 and 213 percent, respectively.

As more users turn to JD Health Internet Hospital for dependable online medical care, it is expanding quickly. In the first half of 2022, the average daily consultation volume reached 250,000. Currently, the hospital has more than 45,000 doctors at the level of deputy chief physician and above, and has established 27 primary clinical departments and 151 secondary clinical departments.

On the aspect of pharmaceutical retailing, JD Pharmacy has grown by more than four times the industry average for the seventh consecutive year as of 2022. JD Pharmacy has accumulatively served over 100 million patients, and the DOT (i.e., duration of drug treatment) of patients with chronic diseases has been extended, which effectively improves the treatment impact on patients.

It is worth noting that in 2022, JD Health’s medical device user base surpassed 100 million, making it a stellar growth platform for many medical device brands. Among nearly 30,000 medical device brands from home and abroad that partnered with JD Health last year, over 40 brands had annual sales of over RBM 100 million yuan, and some top brands achieved annual sales of nearly RMB 2 billion yuan.

For nutrition and health care products, JD Health worked closely with brand partners to study user needs and propelled a 92 percent YoY sales increase among brand members. Meanwhile, JD Health offers the most comprehensive foods for special medical purposes (FSMP) online in the Chinese market.

On supply chain infrastructure, JD Health’s nationwide medicine warehouse network provides medicine storage service under all sorts of conditions in terms of different temperatures and dosage forms. It has achieved same-day delivery of products that are self-operated by JD Health teams in 146 cities and next-day delivery in 337 cities across China.

Highlighted during the partners’ meeting were four dimensions that will guide JD Health for the next development step to create fuller health service offerings to all people, including an open ecosystem, model expansion, service integration, and universal accessibility.

 

(vivian.yang@jd.com)

JD Cloud Launches ChatJD to Integrate ChatGPT into Technology Products and Services

Posted on by Yuchuan Wang

by Tong Shen

JD Cloud announced this week that it had launched “ChatJD,” an industrial version of ChatGPT focused on the vertical industrial fields of retail and finance.

“JD.com offers the best scenarios to accelerate the scale implementation of AIGC & ChatGPT,” said Dr. Xiaodong He, vice president of JD.com, an IEEE Fellow, and a specialist in conversational AI technology.

The industrial ChatJD will roll out through one platform, two fields and five applications. It will build a human-computer dialogue platform that understands and generates tasks in natural language processing, with parameters estimated to total hundreds of billions.

Built upon the company’s experience in intelligent dialogue accumulated over the past 10 years, coupled with years of practice in various businesses across retail, logistics, finance, health, and more, ChatJD is more focused on retail and finance. It has constructed a knowledge graph that is made of a four-layer knowledge system, 40+ independent systems, 3,000+ intentions and 30 million high-quality QAs that cover over 10 million retail commodities on JD.com.

Additionally, ChatJD will develop five application scenarios, ranging from content generation and human-computer dialogue to user intent understanding, information extraction, and sentiment classification, which will play an important role in areas such as automated customer consultation and service, smart marketing content generation, financial research report and more.

Since 2019, JD.com has begun to explore NLG (natural language generation) to research in AI-generated marketing content in house, such as generating product titles, selling points, and scripts for livestreaming and more. The service has covered more than 2,000 product categories and has been applied across multiple marketing channels on JD’s app, generating a total of more than 3 billion words of text. In addition, developed from JD’s early smart customer service chatbot, Yanxi AI platform provides consumers and merchants 24/7 services in shopping guidance and many others, covering end-to-end shopping nodes including pre-sale, sale, and after-sales. Yanxi is currently used by 588 million consumers and 178,000 merchants on JD.

Dr. He believes the impact of ChatGPT to the industry may rival what iPhone has produced. ChatGPT’s biggest innovation lies in the generation of natural language, which gradually sorts out the user’s intention through interactive dialogue and generates intact texts. From the technical point of view, ChatGPT innovatively uses semi-supervised learning algorithms compared to the previous unsupervised deep learning algorithms, and makes the model for content generation more organized. To some extent, it is actually a course correction to the past obsessive pursuit of mass (parameters) and unsupervised learning.

 

(press@jd.com)