JD and P&G Launch Sustainable Program in Shanghai and Guangzhou

Posted on by Yuchuan Wang

by Yuchuan Wang

JD and P&G Beauty have officially launched a plastic bottle recycling program this week, encouraging customers to use recycling delivery boxes and participate in charity donation programs. The program was announced earlier this year on JD’s inaugural Green Stream Initiative (GSI) Day held on July 6th to bring awareness to sustainability in the supply chain.

Through the program, customers in Shanghai and Guangzhou who buy P&G’s hair care products from brands, including Head & Shoulders, Pantene, VS Sassoon, Rejoice, Herbal Essences, Hair Recipe and Aussie will receive their products in JD’s reusable “green box”. Customers can then pack their own plastic bottles in the box, and scan a QR code on the box so that JD couriers can come collect it from their doorstep. The materials will then be professionally processed by P&G to make artificial grass lawn playgrounds for schools.

P&G China Hair Care

Irene Zeng, vice president of marketing strategy and planning at P&G China Hair Care, said, “This program is highly tied with P&G ‘Responsible Beauty’ project and our 2030 vision globally. As a long-time partner of JD’s Green Stream Initiative, we hope to build an interactive ecosystem connecting platforms, brands and customers through the partnership. This project is an important step in building a global sustainable development business with JD.”

Jie Ji, vice president of supply chain services at JD Logistics and head of JD’s Green Stream Initiative, said, “Since the launch of GSI in 2017, our green boxes have been used 160 million times in over 30 cities. As an industry leader in promoting green supply chain, JD is glad to have P&G join us in promoting sustainable and responsible consumption.”

As JD’s long-term partner for GSI, P&G has cooperated with JD on sustainable programs since 2017.

 

(yuchuan.wang@jd.com)

Posted in ESG

JD’s Home Appliance Flagship Store in Nanjing Gets off a Flying Start

Posted on by Yuchuan Wang

by Yuchuan Wang

From September 17th to September 21th, transaction volume of JD’s home appliance flagship store in Nanjing, Jiangsu province, exceeded RMB 50 million yuan. The store, with an area of nearly 10,000 square meters, opened last week in Nanjing’s Hexi commercial zone where the spending power of consumers is very strong.

High quality, technology-forward products are offered in the store, attracting many young consumers, whole 18 to 35 age group makes up 56.9% of the customer base. The average in-store duration for consumers is over 56 minutes. Sales of dryers and dishwashers are two times that of a typical home appliance store.

Haixia Mei, general manager of this store has observed four trends:

  • Consumers generally have higher interest in high-end and “cool” products. Dishwashers, washer/dryer combos and sweeping robots have become popular for consumers to try and buy. Consumers tend to pay an average of RMB 10,000 yuan (~US$ 1,467) for refrigerators and washing machines.
  • Consumers pay more attention to healthcare when buying home appliances and usually will buy two or more washers or dryers.
  • Consumers attach importance to service experience and many of them praise JD’s comprehensive pre and after-sales services such as the 30-day price protection policy.
  • The store is busier in the afternoon and evening so JD has extended the close time of the store to midnight.

Earlier this year, JD announced a plan to open 20 JD E-Space Experience Stores in first tier cities (large scale), as well as 300 home appliance flagship stores in prefectural cities on a one-city-one-store basis, and 5,000 stores in towns and villages by 2025.

 

(yuchuan.wang@jd.com)

JD’s Opinion: Key for MRO’s Digital Ecosystem

Posted on by Ling Cao

by Ling Cao

“JD MRO aims to upgrade industrial value,” said Deming Ding, general manager of JD MRO, JD.com’s B2B subsidiary for industrial MRO (manufacture, repair and operations-related) products and services, at the 22nd China international Industry Fair (CIIF) in Shanghai last week.

“To do this, JD MRO will consistently provide enterprises with integrated smart procurement service and supply chain solution by concentrating on three aspects: standardization, intelligence and service,” Ding continued.

“Establishing standardization is the base for digitalization, and can guarantee service quality,” he said. “It will be needed from Industrial IoT, and will be tailored to clients’ needs. It’s an important goal to promote the industry’s standardization development.”

JD MRO has launched a merchandise pool to solve the industry’s pain points for non-standard product management, which leverages JD’s technologies in AI and big data, and experience from leading brands. JD has also launched a smart retail store solution for MRO, which helps to standardize and digitalize offline stores by using JD’s smart retailing experience. With JD’s help, offline MRO stores can enjoy services in upgrading their brand image, rebuilding the store, inserting smart store systems and more.

JD has also concentrated in making the tracing process intelligent. It has achieved a sourcing model that covers offline retailers, brands, third party merchants, as well as service providers. JD can help enterprise clients precisely match solutions in this way.

JD has also built an AI-powered system that can help enterprises to make decisions on procurement. For example, enterprises can use image recognition technology to automatically recognize product images, parameters and categories, and send alerts regarding illegal operation, with an accuracy rate of up to 95%.

Service is one of the challenges for MRO’s digitalization. Ding added, “For now, many MRO e-commerce platforms can only provide transaction services, while they cannot provide the related offline services.”

In order to deal with this problem, JD has launched Jing Gong Bang (京工帮, which literally means JD Industry Helper), a system that will provide the “last mile” services to help digitalize the MRO industry by connecting big companies with industry-leading service providers for manufacture-level omnichannel service solutions.

 

(ling.cao@jd.com)

JD and Trip.com Attract More Chinese Tourists to Macau

Posted on by Ella Kidron

by Ella Kidron

With the eight-day National holiday (“Golden Week”) just around the corner, JD and travel leader Trip.com have launched a promotion for Chinese Mainland tourists to Macau during the period. The promotion comes as restrictions on Chinese tourists traveling to Macau are eased from this week. The event represents another step in the partnership between JD and Trip announced in August.

Since the restrictions on Chinese Mainland residents traveling to Macau were lifted, JD has noticed a spike in booking consultations on the JD Travel platform. As such, JD and Trip.com are offering a number of attractive hotel products to consumers. Leveraging a supply chain advantage, the parties have the connected duty free, hotel and service industries to satisfy consumer demand. For the partnership, Trip.com has provided JD with real-time inventory and competitive pricing. For example, a two-night package at the Venetian Macau originally priced at RMB 3,215 yuan is available to JD consumers at RMB 1,908 yuan. Other top hotels participating include Riviera Hotel, Marriott, MGM, Mandarin Oriental, Grand Hyatt and more. Most products have a long expiration date (for example, until the end of the year) so that tourist can have more flexibility.

The promotion is expected to help benefit the Macau tourism market which took a hit under COVID-19. In a recent report, the Economist Intelligence Unit (EIU) said that a bump in arrivals during the Golden Week holiday period could provide support in helping to attract tourists back from the Chinese Mainland to Macau. EIU also predicted that Macau’s economy will recover in 2020 from a 63% projected fall this year largely due to dampened tourism.

In mid-August, JD and Trip.com announced a partnership in which the supply chain for Trip.com’s core products will be connected with the JD platform. The vision for future cooperation includes five core areas, user expansion, sharing of channel resources, full coverage of online and offline travel scenarios, cross-border marketing, and the development of enterprise travel. The goal is to meet all diversified travel-related needs of consumers before, during, and after travel, and jointly create the most reliable and satisfying platform for users.

JD Travel has always emphasized the concept of “quality travel.” It currently operates across six core business lines: transportation, hotel accommodation, travel and vacation, scenic spot and amusement park, local entertainment and enterprise travel services. In order to meet the needs of individual users, JD Travel integrates a wide range of consumer services and preferential packages. On the enterprise side, JD provides a rich online business travel solution, integrating high quality supplier resources, providing business customers with professional, comprehensive enterprise travel management solutions.

 

 

(ella@jd.com)

JD Health Opens General Medicine Center and Enhances its “Family Doctor” Telemedicine Services

Posted on by Vivian Yang

by Vivian Yang

JD Health launched its General Medicine Center on September 23rd in Beijing. Prof. Xiaosong Yu, director of the general medicine branch of Chinese Medical Association was invited to be the chief physician of the center. He will be joined by over 20 other renowned doctors, who will work together through telemedicine to support more patients and contribute to the cultivation of more general practitioners in China.

Lijun Xin, CEO of JD Health (fourth from right) , Prof. Xiaosong Yu (fourth from left) and other guests at the center launch ceremony

Lijun Xin, CEO of JD Health (fourth from right) , Prof. Xiaosong Yu (fourth from left)

and other guests at the center launch ceremony

General practitioners serve as the health gatekeeper for community residents at the grassroots level of a country’s multi-level health system. They offer comprehensive services ranging from disease prevention and diagnosis to health management. As the COVID-19 prevention situation normalizes, their role is becoming more important.

The General Medicine Center will add more value to JD Health’s family doctor telemedicine service, ensuring comprehensive and authoritative healthcare support for its family-oriented users.

Lijun Xin, CEO of JD Health said that “with the launch of the General Medicine Center, JD Health can further use its advantages in the telemedicine industry to promote the development of general medicine in China and its ‘internet+’ service innovation, which in turn will also strengthen the company’s family doctor services.”

According to Prof. Xiaosong Yu, it will take 10 years for JD Health to build China’s largest community of general practitioners, the largest center for general medicine research, and the largest support platform for general practitioners training and public education.

 

(vivian.yang@jd.com)

AMI PARIS Launches Official Flagship Store on JD

Posted on by Hui Zhang

by Hui Zhang

AMI PARIS, a stylish fashion brand inspired by the city of Paris, opened a flagship store on JD.com on Sept. 23rd.

In addition to its classic collection, the brand will introduce its new fall/winter collection through the flagship store. JD will take advantage of its big data to select products based on an analysis of JD’s consumer preferences, helping drive business to the new store. AMI PARIS also agreed to make full use of JD’s premium white glove delivery service, JD Luxury Express, to bring consumers an unparalleled, distinguished delivery experience. With JD Luxury Express, couriers wear formal attire, including white gloves, and drive electric cars to deliver products. Additionally, the brand will join hands with JD Digits to provide consumers with store credit that can be paid in 6 interest-free installments.

The introduction of AMI PARIS will bring the latest trends from Paris to JD’s consumers

“The introduction of AMI PARIS will bring the latest trends from Paris to JD’s consumers, and enrich our high-end brands pool,” said Kevin Jiang, president of International Business at JD Fashion and Lifestyle.  “Our effective fulfillment capabilities and premium services will also facilitate the brand to better reach Chinese consumers.”

AMI PARIS is the fashion brand founded in 2011 by the Parisian designer Alexandre Mattiussi. AMI means ‘friend’ in French. This word perfectly describes the brand’s friendly approach to fashion, which aims to capture that particular type of Parisian nonchalance: young, cool and carefree.

 

(zhanghui36@jd.com)

JD Health Diabetes Center Partners with Sanofi on Chronic Diabetes Management

Posted on by Hui Zhang

by Hui Zhang

JD Health Diabetes Center announced that it will collaborate with Sanofi, a world-famous biopharmaceutical company, to facilitate better chronic diabetes management. Both sides will leverage their strengths to explore areas of online consultation, insulin cold chain distribution, and education of both medical institutions and patients.

With more than 100 years of global experience in the field of diabetes treatment, Sanofi is a leading innovator for insulin drugs and diabetes education. Through the cooperation, Sanofi will share its expertise in diabetes management with JD Health, so that the company is better equipped to provide professional medical advice to patients. Patients will be able to order diabetes treatment medicine through the JD app, and then pick up their medicine from the nearest pharmacy themselves, or can rely on JD’s effective cold-chain fulfillment capability, which ensures the insulin will be delivered in as fast as 30 minutes.

In addition, both sides will leverage their professional knowledge and experience to provide training to doctors, and knowledge sharing to patients in the form of livestreaming so as to improve the quality of online treatment and empower the management capability of JD Health Diabetes Center.

At present, the number of diabetic patients in China has exceeded 116 million, with disease management for the complicated disease being an ongoing struggle. JD Health launched the Diabetes Center on April 15th, leveraging JD’s strong technology capabilities in artificial intelligence, big data, and the Internet of things, combined with online consultation, prescription purchase and drug delivery capabilities of JD Internet Hospital. JD Health is developing a closed-loop, integrated online and offline, diabetes management mechanism, to comprehensively improve the efficiency of diabetes diagnoses and treatment.

 

(zhanghui@jd.com)

JD Launches Its First Private-label Notebook JDBook

Posted on by Ling Cao

by Ling Cao

JD‘s first private label laptop, JDBook, went on sale today. The product is under J.Zao, JD’s in-house consumer goods brand. Leveraging JD’s capabilities in service and supply chain, the product is cost-effective and has been designed to target the younger generation. Customers can now pre-order the new product via JD’s J.Zao flagship store, and officially purchase it on September 27th at an affordable price of RMB 2,799 yuan (around US$415).

JD‘s first private label laptop, JDBook

Hengsheng Tang, head of J.Zao at JD said, “This new product can achieve smooth operation when using software such as PowerPoint and Photoshop. It comes with two years of unlimited high-quality after-sales service from JD.”

The notebook has been designed to support popular uses such as events or routine work, and is thin, light and fashionable. There’s also an HDMI port to help conveniently connect with TVs and projectors.

 

(ling.cao@jd.com)