Other supplies and 200,000 RMB worth of masks in an hour

JD.com Provides Aid to Fight COVID-19 in South East Asia

Posted on Apr 23, 2020Oct 1, 2022 by Martin Li

by Martin Li

JD.com is engaged in a range of support to provide aid to those who most need it while battling COVID-19 throughout the South East Asia region.

“We are privileged to have the opportunity to partner with our sellers and support our customers during this challenging time. By ensuring reliable and fast delivery of much needed necessities and products, we are glad to support the efforts to stay home to stay safe. ,” said Soon Sze Meng, SEA President and VP of JD.com.

Customers of JD Central, JD.com’s e-commerce joint venture in Thailand, can now have their JD Points converted into cash donations to support three hospitals in the country.

Customers earn JD Points either by purchasing or joining marketing activities on the platform. They can then use these points for future purchases, as a loyalty program.

In an effort to support the ongoing fight against COVID-19 in Thailand, JD Central is giving cash donations – based on the points customers offer to convert – to Lampang Hospital, Khon Kaen Hospital and Songklanagarind Hospital.

The campaign will be conducted from April 20^th to May 31^s,and the funds will be used to purchase medical supplies for the treatment of patients who are suffering from COVID-19.

This campaign is one of the ongoing efforts by JD CENTRAL to help fight the virus.

The company has been collaborating with SME D Bank to provide offline sellers with an opportunity to open online stores on JD CENTRAL’s marketplace platform. The move is designed to help local sellers whose businesses have been negatively affected.

New merchants will be charged zero commission fees for three months and receive free package pickup service by Kerry Express until June this year. Additionally, the company will provide free online training for new sellers.

Offline sellers can apply for the program via https://coreportal.smebank.co.th/member-course.php?more_id=289

JD CENTRAL will also cooperate with Thailand’s Ministry of Commerce to support fruit sellers who are facing challenges exporting under the current environment.

In Indonesia, JD.com’s e-commerce joint venture JD.ID has also been engaged in a range of activities to aid the fight against COVID-19.

JD.ID and the fundraising platform, Kitabisa.com, have been collaborating to launch the JD Peduli #IndonesiaLawanCorona (JD Cares #IndonesiaFightsCorona) social program. The program is aimed at helping medical staff and volunteers who need PPE (personal protection equipment) and the disadvantaged, homeless, and informal workers who need masks, antiseptic fluids, and other medical tools.

JD.ID also helped a local initiative, Relawan Anak Bangsa, procure medical products in China.

JD staff at a warehouse in Guangzhou sort medical products procured in China for Indonesian initiative Relawan Anak Bangsa on April 23.

The initiative consists of several large-scale enterprises in Indonesia and it will support the government in fighting COVID-19 by donating these medical products through BUMN Foundation to distribute to parties in need. The supplies are expected to arrive in Jakarta next week.

Both JD Central and JD.ID have been sparing no efforts to ensure supply of medical products and daily necessities that are critically needed without unfair price hikes.

(bjlihao3@jd.com)

JD Health Works with KingMed to Book Nucleic Acid Testing in 11 Cities in China

Posted on Apr 23, 2020Sep 6, 2022 by Tracy Yang

by Tracy Yang

On April 22^nd five days after the opening of China’s first COVID-19 nucleic acid testing online reservation platform by JD Health and Beijing KingMed Diagnostics Laboratory, JD Health announced the expansion of this booking service from Beijing to 11 cities across the country, including Shanghai, Zhengzhou, Chengdu, Hangzhou, Hefei, Kunming, Nanjing, Qingdao, Jinan, and Haikou. Online reservation services will gradually be rolled out to 50 cities nationwide.

Through online booking, the process of COVID-19 nucleic acid testing is made convenient and simple. Users need to search for nucleic acid testing on the JD app, place an order on the designated page and select a testing place and appointment time. The test report is available through the KingMed WeChat official account within 24 hours after sampling is completed, which in addition to being convenient and timely, also helps reduce the risk of cross-infection by making multiple trips to the testing site.

This service has attracted wide attention. Data shows that four days since its release, the reservation service page has had more than three million views. Among the regional distribution of users of the service, Beijing’s 16% accounts for the highest proportion, followed by Shanghai, Guangzhou, Shenzhen and other cities with the most concentrated demand for business travel.

In order to enable users in more areas in China to enjoy safe and convenient nucleic acid testing services, and to facilitate residents’ travel, return to work, and return to school, JD Health will also work with more partners to provide nucleic acid testing online booking service in more cities across the country. In addition, JD Health also provides group appointment booking services to help enterprises, institutions, schools, government agencies and organization to carry out this testing in a timely and effective manner, so as to ensure the orderly return to work and study.

KingMed is a leader in China’s third-party medical examination industry, relying on advantages such as virus detection capabilities and its logistics network to provide strong support and testing resources in the fight against the epidemic. As of April 22^nd, KingMed has carried out screening, outpatient fever clinic, work resumption, school resumption and entry testing in 27 provinces, cities and regions, including Hubei, Guangdong, Anhui, Chongqing and Shaanxi, conducting over 2.9 million tests.

(tracy.yang@jd.com)

JD Mini Program Open Platform Seamlessly Connects WeChat

Posted on Apr 23, 2020Oct 1, 2022 by Yuchuan Wang

by Yuchuan Wang

On April 22^nd, JD.com announced its own JD Mini Program Open Platform. Thanks to the company’s strategic partnership with Tencent, programs can be seamlessly adapted for the WeChat platform.

As one of the company’s strategic projects, the platform is open not only to brands and merchants on JD’s platforms, but also external partners from various industries, to develop independent mini programs across the various apps in JD’s ecosystem such as the JD.com and the JD Finance apps. It will also be introduced to the 7FRESH and JD Health apps.

Burger King will kick off its JD PLUS Member Center mini program in May, making the fast food giant the first partner in the catering industry to use JD’s mini program to distribute benefits to customers who may use the mini program to make purchases in the restaurants, with full connectivity to their JD account, membership, payment and credits. Additionally, JD’s 360 million active customers base offers big potential for Burger King.

JD Mini Program Open Platform uses JD’s complete chain of marketing, transaction, payment, membership and logistics to enable merchants to build their own scenarios. For example, home appliances companies can launch value-added services such as cleaning services to further extend their engagement with customers, facilitating sales conversion and user operations, with low R&D and maintenance costs.

Partners such as China Telecom, Mehood Hotel and ehi Car Services are also among the companies launching their own mini programs on JD to provide personalized services.

“Opening up technologies has become a trend for the industry,” said Paul Yan, Head of JD Retail Technology and Big Data. “JD Mini Program Open Platform empowers merchants with JD’s technology and services to help them comprehensively enhance the user experience.”

(yuchuan.wang@jd.com)

JD Helps 210,000 of China’s SMEs Spend Less

Posted on Apr 23, 2020Sep 6, 2022 by Ella Kidron

by Ella Kidron and Yuchuan Wang

From February 2^nd to April 8^th, JD.com has already provided procurement support for nearly 210,000 SMEs, helping enterprises save a total of RMB 350 million yuan in enterprise procurement, and take the first step in returning to work and production.

Analysis of big data from JD Business, JD’s enterprise procurement platform, reveals a substantial increase in work-resumption related procurement between February 1^st and April 20^th, with a 48% month-on-month growth rate.

Scientific research and technology services, manufacturing, IT and leasing services are the industries at the forefront of the return to work. The volume of materials procured by these for industries accounted for 54.1% of the total procurement by SMEs, among which the rate of procurement in the leasing services industry has increased 300% YOY. One reason for this boost in leasing services is that the epidemic has strengthened demand for ‘digital office’ needs. Another is that, due to lack of cash flow in the short term, many SMEs are more inclined to adopt a “rent instead of buy” model to resume work more cost-effectively.

From a regional perspective, areas where SMEs are more heavily concentrated and there is a strong entrepreneurship and innovation vitality, such as Zhejiang province and other places in Southern China, have led the way. According to the data, from February 2^nd to April 8^th, work resumption was highest for SMEs in Guangdong province, Beijing, Shanghai, and Jiangsu province, with the cumulative procurement amount by SMEs in these regions accounting for 57.2% of the country’s total. Looking at specific cities, first-tier cities of Beijing, Shanghai and Guangzhou are in the lead, while cities with a high concentration of technological innovation parks such as Chengdu in Sichuan province, Suzhou and Wuxi in Jiangsu province, are also among the top 10 cities for enterprise procurement by SMEs.

From a category perspective, the increase in the procurement of office supplies, protective anti-epidemic supplies and food and beverages has been particularly apparent, increasing 102% YOY in March. As far as office supplies are concerned, stationery, peripheral products (such as keyboards and USBs), and office consumables accounted for 8.99%, 5.38% and 4.08% of all office supplies procurement respectively; while grains, oil and seasoning/condiments, snacks, drinks and drink mixes accounted for 6.26%, 3.86% and 3.63% of all food and beverage procurement respectively. In terms of protective, anti-epidemic supplies, there are 16 categories with a purchase amount of over RMB one million, among which the Top 5 categories are masks, paper products, detergent, disinfectant and self-care products.

Towards the end of February, JD and Lenovo jointly held a Super Brand Day to help support SMEs in the return to work. Supportive measures such as procurement subsidies, interest-free periods, and more, have greatly reduced the burden of fixed-capital procurement, which accounts for the bulk of spending for SMEs. Data shows that on the Super Brand Day, the number of SMEs that newly joined JD Business increased 84% compared with the same period last year, and the sales of Lenovo’s full range of computer equipment and other products increased by 256% YOY, among which ThinkPad sales increased by 741% as compared with the same period last year.

In addition to helping enterprises address capital and resource concerns, another concern is how to help with digitization and informatization of operations and management. As such, while helping enterprises to reduce costs, JD’s SME support program also provides digital transformation services to tens of millions of SMEs by opening and coordinating resources across the industry, and provides free software-as-a-service (SaaS) software, livestream classes and more. JD Business has partnered with six industry partners, namely, Enterprise WeChat, EleCloud, Best Sign, WeBank, Career International and Fxiaoke CRM to provide a total of 4,500 enterprises with digital services.

In addition, JD Business has worked with IT giants such as HP, Intel and Hisense to offer professional livestream lectures providing guidance on selecting and purchasing printers, computers and TVs, and helping to improve the efficiency in returning to work.

(ella@jd.com; yuchuan.wang@jd.com)

JD.com Praised by Wuhan Government: Bring Us Hope and Strength

Posted on Apr 23, 2020Oct 4, 2021 by Ling Cao

by Ling Cao

An appreciation letter was sent to JD on April 20^th, in which JD.com was praised by the Wuhan party committee and city government for its work in aiding the fight against the epidemic.

Core content of the letter is translated below:

Since the outbreak of COVID-19, JD.com has been providing continuous support in Hubei province, and especially in the city of Wuhan. This is a strong testimony to the company’s sense of social responsibility. We won’t forget that it was JD that continuously transported medical supplies to us during the toughest times. We won’t forget that it was JD that delivered daily necessities to local residents when the situation was at its most tense. We also won’t forget that it was JD that helped sell and deliver local food to cities across China when Wuhan’s sales channels were suspended. We will remember JD’s trucks, tricycles and couriers, clad in red and bring us hope and strength.

(ling.cao@jd.com)

Chairman Richard Liu and JD.com Donate to Chile during COVID-19

Posted on Apr 22, 2020Sep 22, 2021 by Ling Cao

by Ling Cao

On April 22^nd, Richard Liu, JD.com Chairman and CEO announced to donate medical supplies to Chile, including 800,000 disposable medical masks, 200,000 surgical gloves, 20,000 thermometers, 15,000 protective gowns, and 50 ventilators. This afternoon, ten JD trucks transported all medical supplies packed in 1,402 boxes to Embassy of Chile in Beijing.

Chile ambassador Luis Schmidt Montes (right) and Baozheng Long, vice president of JD.com (left) attend the handover ceremony

Chile ambassador Luis Schmidt Montes said, “Now we are facing the most serious public health crisis in recent years. We are grateful for Mr. Richard Liu and JD.com’s kind donation. Help from Chinese enterprises and people will speed up Chile’s epidemic control efforts.” In the wake of COVID-19 outbreak in Chile, the Chilean embassy in Beijing has launched a campaign named “China aids Chile”.

Chile ambassador Luis Schmidt Montes gives a thumb-up to Chairman Liu and JD.com’s donation

Baozheng Long, JD.com vice president said, “Richard and JD.com are consistently focused on the COVID-19 development overseas. As a country that is home to many products popular among JD’s customers, we hope to bring faith and hope to Chile. We will continue our efforts in providing anti-virus support worldwide.”

JD transports supplies to Chile embassy

Cherries, prune, blueberries and wine from Chile are all popular on JD’s platform. In the first three quarters of 2019, transaction volume for imported products from Chile increased over 80% y-o-y.

As the coronavirus has been spreading around the world, JD has continued to donate supplies to help overseas partners in their anti-epidemic fights, including most recently supporting the UK and Uzbekistan.

To date, JD has allocated over RMB 1.5 billion yuan in the donation and transportation of medical and protective supplies.

(ling.cao@jd.com)

JD Introduces Nearly 10,000 Gas Stations Online through Working with FLEETIN

Posted on Apr 22, 2020Sep 21, 2021 by Rachel Liu

by Rachel Liu

On April 21^th, JD officially announced the partnership with car refueling platform FLEETIN to introduce nearly 10,000 gas stations from over 1,500 cities and counties on JD, enabling JD customers to enjoy benefits provided by FLEETIN when they refuel through JD at offline gas stations. The program can also help offline gas stations attract more customers.

The digitalization of car refueling services in China is in early stages. When refueling at gas stations, many customers need to get out of the car and wait in line to pay for the gas, or top up their gas cards regularly. The online refueling service launched by JD in 2018 provides fast and convenient refueling service for car owners by providing digital solutions to offline gas stations. JD customers can go to the JD app and find the gas stations around them based on LBS (Location Bases Services) and place orders online directly. This spares them from a complicated offline payment process. The cooperation with FLEETIN significantly expands customers’ choices for gas stations on JD.

Since launching the online refueling program in 2018, gas stations under leading brands including CNPC, Sinopec and Shell have joined the program. Over one million car owners have enjoyed the benefits provided by JD’s car refueling service.

(liuchang61@jd.com)

JD.com Promotes Sustainability Initiatives on Earth Day

Posted on Apr 22, 2020Nov 25, 2022 by Ling Cao

by Ling Cao

JD.com joins partners on Earth Day today to promote a range of sustainability initiatives.

JD customers who purchase Huawei P40 cellphones on April 21^st and 22^nd from JD’s Huawei first party store would have chance to receive green recycling box for the product packaging. The customersmay return the boxes to couriers who will then take them back for disinfection and reuse them through the supply chain. This is part of JD’s sustainability program called the “Green Steam Initiative” in which JD partners with enterprises to build a more sustainable supply chain, ultimately making a positive impact on our planet.

April 23^rd is the 25^th World Book and Copyright Day, when JD also partners with China Children and Teenagers’ Fund, Stars Youth Development Center and JD Digits, to launch a new round of children’s book donations. The program will cover 12 cities in China, including Beijing, Shanghai and Guangzhou. Customers can make appointments ahead of time with JD’s couriers to collect the books. All donations will be send to libraries of rural primary schools.

The box recycling program is an ongoing service for JD’s customers, and customers can send cardboard boxes to couriers while exchanging JD’s “Jingdou”(京豆) loyalty points as a reward.

Feng Gao, head of JD’s green stream initiative said, “As China’s largest retailer, JD.com feels a strong sense of responsibility to promote the development of a greener supply chain. We hope that more consumers will practice green consumption in their daily lives and we can all work together to build a better future.”

Last month, JD partnered with the World Wide Fund for Nature (WWF) for the third year to support Earth Hour, implementing a clothing donation drive across 94 cities nationwide.

(ling.cao@jd.com)