by Doris Liu

Working mothers in China spend 81 percent of their leisure time and 45 percent of their money on parenting, with 67 percent of this group experiencing anxiety about early education, a recent report shows.

The “2022 Working Mothers’ Parenting Survey Report” was jointly released by JD Super, JD.com’s online supermarket, JD Insight, JD’s market survey platform, and Hong Kong-listed China Parenting Network, aiming to reveal the circumstances and consumption preferences of working mothers.

According to the report, the major challenge for working mothers is to balance work and family responsibilities. Thirty-seven percent of working mothers choose to take care of their children without outside help, and 58 percent have asked grandparents for help. Notably 71 percent of working mothers born after 1990 believe they can balance work and parenting responsibilities without stress.

However, most working mothers do not find their significant others to be supportive enough in parenting, as indicated by the data, with only 35 percent of them saying that their spouses fully take on their share of childcare responsibilities.

The report says working mothers also show concerns when it comes to shopping for children’s products online. Sixty-two percent of mothers express hesitation in terms of choosing brands, and 56 percent don’t know how to choose milk powder brands due to lack of professional knowledge. About half of them think the price of children’s products are high in general, with 43 percent spending more than RMB 2,000 yuan of childcare expenses every month. They also feel that it is not easy to return and get refunded for quality issues.

JD Super, in order to maintain a better user experience, has launched dozens of services to ensure the traceability of infant-milk formulas, meanwhile providing the options of changing diaper size and replacing baby electronics instead of repairing, etc.

For instance, every parent is careful when it comes to the choice of baby’s food. When buying food products with JD’s “quality traceable” label, customers can scan the QR code to understand the information through all steps in the supply chain. Products with the label of “Taste Without Worries” means that customers can get a refund within 30 days of delivery if the baby develops allergies or diarrhea after eating the baby food.

JD Super also offers an option to apply for compensation for the price difference within the price guarantee rules, protecting consumers from price reductions within 30 days of delivery.

JD Super will continue to improve the consumption experience and help more parents to reduce the complexity of choosing children’s products by providing authentic and high-quality baby food, toys, electronics and so on.

(liujun215@jd.com)

by Vivian Yang

In the past three years, JD’s omni-channel supermarket JD Super has seen robust sales growth of staple foods including the categories of rice, flour, and other grains by 52%, cooking oil by 29%, dry food by 65%, and condiments by 49% (CAGR 2019-2021), according to a report released by JD Super on April 8^th in conjunction with its annual promotion of staple foods that will last from April 8 to 21.

The report, based on JD Super’s shopping data from 2019 to 2021, identified Chinese consumers’ eight consumption trends of these product categories as the following:

1. Sales of staple foods with low fat, low sugar and of grain variety increased significantly on JD Super in 2021, with corn, brown rice, low/zero fat sauce and zero-calorie sweetener growing by 184%, 120%, 92%, and 85% respectively year on year.
2. Organic foods rise in popularity. The volume of certified organic products on JD Super increased 110% and sales grew by 78% YoY in 2021.
3. Agricultural products with the national geographical indication(GI) are favored by Chinese consumers. For example, Wuchang rice, Ningxia wolfberries, Gutian mushrooms, and Shanxi aged vinegar have seen sales growth by 105%, 78%, 60%, and 56% year on year.
4. New instant food categories such as dried mushrooms soup packs, freeze-dried white fungus, wolfberry syrup, and vacuum-sealed fresh corns are becoming trendy. Sales of dried mushrooms soup packs surged by 18 times in the past year.
5. New types of cooking oil are gaining traction. Avocado oil grew at a GAGR rate of 302%, making it the fastest-growing oil product on JD Super; safflower seed oil increased by 70%, and rice oil by 61% year on year.
6. In terms of consumption trends geographically, people from China’s Guangdong, Jiangsu, and Liaoning provinces consumed the most cooking oil in the year 2021, with Liaoning being the fastest-growing province in spending on this category. Additionally, Guangdong, Beijing, and Jiangsu are the top three provincial-level regions that showed the highest demand of staple foods.
7. There’s the great market potential for these categories in the lower-tier cities (third to fifth-tier cities) in China as the report data revealed strong demand momentum in both staple foods and condiments in these areas.
8. Household users are the main spenders on staple foods, for those living in cities and in smaller towns, their consumption of staple foods accounts for 22% and 19% respectively of their overall yearly expenditures. It is also noteworthy that the percentage of consumers over the age of 46 in the category has grown to 12%, indicating that online shopping has become a main channel for them to buy daily necessities.

Thanks to the quality and healthy product varieties that JD Super consistently offers to Chinese consumers, it has become China’s leading omni-channel supermarket and the go-to place for more and more people to buy staple foods and other groceries. According to Nuo Xiao, general manager of the department of staple foods, oil and condiments of JD Super, the company plays an active role in stabilizing China’s food market and acts as an effective promoter and incubator for brands and products.

(vivian.yang@jd.com)

by Doris Liu

China National Service Corporation (CNSC), a subsidiary of Sinopharm, recently launched its duty-free stores in collaboration with JD Worldwide in the form of mini-programs, providing visitors to Hainan province with international brands.

The two mini-programs, “CNSC Duty-Free Store” and “CNSC Member Store”, can be accessed by typing the names on JD’s app or scanning the QR codes with JD’s app or Tencent’s WeChat scanner.

Visitors to Hainan can make purchases in the mini-programs 30 days before their departure from the island at the earliest, and can choose to pick up the goods at designated pick-up points or have them delivered by mail when they leave Hainan. Moreover, consumers without Hainan departure record can place orders for goods in CNSC Member Store.

In February 2022, CNSC and a joint venture between JD and its French partner Lagardère Travel Retail entered into cooperation to leverage all sides’ advantageous resources and strengthen CNSC’s online and offline duty-free business, cross-border e-commerce and so on. The launch of the mini-programs this time was part of the cooperation.

With a network operating in China, Japan and UAE (Dubai), CNSC is one of the key partners in JD Worldwide’s development of duty-free business. In the future, the two parties will explore a wider scope for duty-free collaboration and provide a better duty-free shopping experience.

JD Mini Program Open Platform, launched in 2020, is opening not only to brands and merchants on JD’s platforms, but also external partners from various industries. It aims to develop independent mini programs across the various apps in JD’s ecosystem such as the JD.com and the JD Finance apps. Thanks to the company’s partnership with Tencent, programs can be seamlessly adapted for the WeChat platform.

Any international brand interested in building their business with JD in China can apply via https://www.jd.hk/cooperation_en or by emailing worldwide@jd.com.

(liujun215@jd.com)