The First Chinese Retailer Among World Top 10: JD.com

by Yuchuan Wang

According to the report “Global Powers of Retailing 2022” released by Deloitte in late February, JD.com was listed as one of the Top 10 retailers worldwide and the only Chinese company that made the list.

The ranking is based on the financial performance and operations for financial years ending within the 12 months from 1 July 2020 to 30 June 2021 (FY2020). With a revenue of over USD 94.4 billion, JD.com moved up four places to enter the Top 10.

Deloitte says that JD has achieved the second highest sales growth among the Top 10 companies, with a year-over-year FY2020 retail sales growth of 27.6%. The company also achieved highest five-year compound annual growth rate (CAGR), 31.2%, in FY2015-2020.

The report highlighted that JD.com “delivers the majority of orders to customers through its own fulfillment infrastructure,” and the company is “exploring ways to make their supply chain operations greener.”

With over 550 million active customers, JD.com is setting the global standard for online shopping experiences, offering a vast selection of products, across every major category such as electronics, apparel and home furnishings, FMCG, fresh food, home appliances and more. Nowadays, over 90% of JD.com’s first party orders can be delivered within 24 hours thanks to the company’s nationwide logistics network.

 

(yuchuan.wang@jd.com)

Japanese Makeup Brand Shu Uemura Launches Flagship Store on JD.com

by Xiaoqian Han

Shu Uemura, a high-end beauty brand, opened its flagship store on JD.com on March 2nd, offering the brand’s luxury collection of cleansing oil, foundation, lipsticks, and others.

JD.com’s users can purchase a range of makeup removers on its flagship store, including amber skin-nourishing cleansing oil, grapefruit cleansing oil, green tea cleansing oil, etc., all of which are extracted from plants. Shu Uemura is a leader in the new beauty cosmetics trend, continually innovating and developing professional makeup suitable for Asian consumers.

Shu Uemura Cleaning Oil Collection

In recent years, young users have become loyal fans of high-end makeup. Data shows that the number of JD.com’s annual active users reached 552 million by the end of September 2021, and the increase of JD.com’s users under the age of 25 is 2.5 times that of total users year-on-year, which means JD Beauty has catered to a huge number of young and high-potential users. This could be one of the reasons Shu Uemura chose JD Beauty to appeal to a younger demographic.

Furthermore, due to JD.com’s full-spectrum operating capabilities and high-quality after-sales service system, JD Beauty has also attracted Shu Uemura to open flagship stores on JD.com. To date, JD Beauty has brought several high-end beauty brands to JD.com, including YSL and LAB SERIES.

 

(hanxiaoqian3@jd.com)

JD Auto and SINOTRUK VGV Launch “First Class for Pets”

by Xiaoqian Han

JD Auto and SINOTRUK VGV launched 3 tailor-made truck models on the live streaming on February 28. These models incorporate advanced car body structure, chassis technology, and interior craftsmanship design, and are created for enhanced living conditions. Among them, the VX7 model is specifically designed for pet owners.

Ceremony for the launch of VX7 truck model by JD.com, SINOTRUK VGV and JD Pet

“The car owners of Generation-Z have a more diverse life than ever before, which affects their choices in buying and driving cars,” said Haifeng Chen, vice president of JD’s auto business department. “The characteristic of personalization, diversification, and usefulness have all become new consumption features among Generation Z. Consumers born after 1995 and even 2000 have gradually become a “new force” of automobile consumption. And this is what drives JD Auto to cooperate with SINOTRUK VGV.”

The newly released SINOTRUK VGV VX7 is a collaboration between JD Auto, SINOTRUK VGV, and JD Pet, and is a co-branded version dubbed “First Class for Pets”. It is different from a traditional pickup truck, in which the cockpit and cargo area are separated. This new design offers a hatch in the back and converts the pickup into a utility van, which enables interaction between owners and pets at any time. In the exclusive cabin for pets, an electric panoramic sunroof can be opened to let pets bathe in sunlight and enjoy the scenery outside the vehicle.

First Pet Truck Model Launched by JD.com, SINOTRUK VGV and JD Pet

“The first pet pickup truck model we rolled out today is an innovative exploration. We have crossover cooperation with JD Auto and JD Pet to achieve a seamless link between the manufacturing industry and the Internet,” added Yandong Guo, the general manager of SINOTRUK.

JD Auto’s business covers auto omnichannel supply chain services and B2B accessories supply chain services, which together form a one-stop model of car consumption. To date, notable auto brands Audi, BMW, Volvo, Buick, and Xpeng Motors have entered JD Auto. JD Auto has also cooperated with various auto brands in various modes including vehicle customization, new car promotion, the online appointment for a test drive, and offline sales conversion, providing full-spectrum support from pre-marketing to vehicle transactions.

 

(hanxiaoqian3@jd.com)

JD’s Virtual Anchor Makes Livestream Debut for Beauty Brands

by Doris Liu

JD Beauty’s virtual anchor “Xiao Mei” made her livestream debut on the Super Category Day, February 28, during which more than 1,000 beauty products saw a year-on-year increase of over 100 percent.

Xiao Mei, which means “little beauty” in Chinese, provided a 24-hour live streaming service with professional knowledge and explanation in livestream studios of 21 cosmetic brands including Yves Saint Laurent (YSL), L’Oreal, OLAY and Kiehl’s, attracting more than one million viewers in total .

As a third-generation intelligent digital human, Xiao Mei’s facial features are synthesized by a neural network with hundreds of millions of parameters, and her lip movements can be precisely synchronized with her voice. During the livestream, every frame of the virtual anchor was generated by artificial intelligence (AI), and her voice sounded like a real person, offering online shoppers a more natural experience.

In terms of sales on the JD Beauty platform, high-end beauty brands showed a strong momentum of growth on the Super Category Day, with Lancome, L’Oreal, Estee Lauder, SK-II and OLAY ranking Top 5 in terms of turnover. Over 50 popular products exceeded RMB 100 million yuan in turnover in one single day.

By upgrading the livestream shopping experience through technological innovation, JD Beauty helps brands reduce the training, management and operation costs of human livestream anchors and to obtain continuous growth of the livestreaming scene, which also opens up new possibilities for the beauty industry.

 

(liujun215@jd.com)

JD Explore Academy Excels at World’s Top Robotic Arm Competition

by Yiming Yan

SAPIEN (SimulAted Part-based Interactive ENvironment) ManiSkill (Manipulation Skill) Challenge 2021, the world’s top robotic arm competition, recently announced the results and final rankings, in which the team “Silver-Bullet-3D” from the Vision and Multimedia Lab of JD Explore Academy ranked the top two in all three tracks.

The ManiSkill challenge builds four tasks out of a large and diversified set of articulated objects in order to demonstrate the ability to employ artificial intelligence (AI) technology in real scenarios like robotic arm control.

Silver-Bullet-3D took first place in both the ‘No Interaction Track’ and the ‘No Restriction Track’ of the challenge. No interaction track requires the solution to only use the demonstration trajectories provided. In order to model the complex texture and structural information of the robotic arm and the manipulated object, the participating team proposed a solution based on imitation learning, which consists of two main modules, behavioral cloning with direct imitation behavior and offline augmented learning, as well as a transformer-based relational modeling network.

The no-restriction track allows participants to do whatever they wish, such as labeling new data, creating a new setting, and so on. In response, the team proposed a heuristic rule-based solution (HRM), which decomposes a complex operation task into a series of subtasks. The solution received first place in the official evaluation, with a margin of  23.8 percent over second place.

JD Explore Academy has been awarded 18 patents in the field of computer vision technology, and its core members have published 180 more papers at premier AI conferences. What’s more, JD Explore Academy won the Best Demonstration Award for its multimodal interaction digital human technology and the Best Open-Source Project Award for its cross-modal analysis technology at the 29th ACM International Conference on Multimedia.

The SAPIEN ManiSkill Challenge was organized by UC San Diego, UC Berkeley, and Stanford University at ICLR (International Conference on Learning Representations) 2022, the world’s leading conference on machine learning. Thirty teams from globally renowned organizations and colleges participated in the event.

 

(yanyiming1@jd.com)

JD Auto Livestreams in ExxonMobil’s Lab, Presenting Product Traceability

by Vivian Yang

JD Auto hosted a livestreaming event inside ExxonMobil’s Serv℠ oil analysis laboratory in Shanghai on February 24th, in which the host from a well-known Chinese car influencer account “Car Tuning”, demonstrated various oil testing methods and explained a fully traceable process of the oil product flowing from lab equipment to customers’ cars. More than 400,000 viewers watched the live broadcast online during the one-hour trip.

Via the livestreaming, viewers were invited to experience the Mobil 1 high mileage actual road tests, explore the usage of Mobil’s moisture analysis equipment, centrifuge tester and other advanced testing equipment, and have a close look into the strict standards of the whole testing process.

“JD Auto’s products’ authenticity and traceability program ensure a visible and traceable process of JD’s automotive products from factories to customers,” said Songfeng Chen, general manager of JD Auto’s car maintenance omni-channel business during the livestreaming.

JD Auto and Mobil co-launched the product traceability program in November 2021. Under the partnership, customers can easily acquire the motor oil information from the manufacturer, transportation to sales channels, by scanning the QR code on the product packages, or checking JD Auto’s product pages, or receiving text messages on their mobile phones triggered by their orders.

“With this program, we aim to improve customers’ shopping experiences and satisfaction as well as the industry’s awareness of the deepened cooperation between JD Auto and Mobil,” Chen added.

JD Auto and Mobil established extensive cooperation over the years in multiple areas including products, service and digital marketing. JD’s first-party Mobil store became the first motor oil brand that achieved over 3 million store fans, and JD Auto is one of Mobil’s new oil product distributors in China.

JD.com started to build its product traceability system in 2017. To date, the system has traced 400,000 types of products from more than 1,900 brands and 1,500 companies, connecting brands and customers with authentic, traceable and trustworthy products and service.

 

(vivian.yang@jd.com)

JD Allies with Lagardere to Enter into Duty-Free Cooperation with CNSC

by Doris Liu

A joint venture between JD and its French partner Lagardere Travel Retail entered into cooperation with the China National Service Corporation (CNSC), a subsidiary of Sinopharm, on February 28, aiming to build a more convenient and reliable duty-free shopping experience for customers.

CNSC’s duty free business operates across China with full coverage of the duty-free channels of airports, sea ports, downtown and Hainan island. The cooperation will leverage all sides’ advantageous resources to strengthen CNSC’s online and offline duty-free business, cross-border e-commerce and so on. Meanwhile, it will also promote the digital intelligent transformation of the duty-free industry from the traditional business model.

With policies in favor of the cross-border e-commerce being introduced, more and more traditional duty-free companies are seeking digital transformations. Established in Hong Kong and controlled by JD, the joint venture between JD and Lagardere Travel Retail, namely JD Worldwide-Lagardere (HK) Company Limited, will comprehensively expand its duty-free related business, capitalizing on Lagardere’s years of offline experience in traditional travel retail and luxury retail operations, as well as JD’s industry-leading ability of supply chain, retail infrastructure, and omni-channel operation capabilities.

 

(liujun215@jd.com)

JD Health Launches All-Round Service for Patients with Rare Diseases

by Vivian Yang

Ahead of this year’s World Rare Diseases Day on February 28th, JD Health announced its strategy for building an ecosystem to provide all-round services for people with rare diseases in China, helping them better access medical treatment, medications, healthcare management and financial support.

The approach is an elevation from JD Health’s Rare Diseases Care Project which was launched last February. It is estimated that the project has provided medication and healthcare support to more than 24,000 patients with rare diseases in the past 12 months.

Ceremony for the launch of JD Health’s All-Round Service for Patients with Rare Diseases

JD Pharmacy, the medicine retailing channel of JD Health, offers nearly 70 percent of approved medicines for rare diseases in China, making it the most comprehensive online retailer in this regard, according to JD Health’s announcement during the launch ceremony held in Beijing on February 27th.

The company has been actively promoting the supply of rare disease medicines through close cooperation with pharmaceutical companies at home and abroad. For instance, last year, JD Pharmacy became the initial online distributor for Novartis’ Mayzent® (siponimod), an innovative drug for multiple sclerosis (MS), and Takeda’s FIRAZYR, a newly imported injection for acute attacks of hereditary angioedema (HAE).

JD also developed an integrated proprietary cold-chain delivery service for rare diseases medicines, which will be sent from JD’s warehouse to patients’ door steps. By the end of December 2021, JD’s self-operated delivery service has covered more than 200 cities across China.

Meanwhile, a patient recruitment center was set up on JD Pharmacy to connect patients with clinical trials and support the acceleration of new medicine development. Patients can also submit their medicine requests to a wish list on JD Health which helps to guide the company as it explores further cooperation with pharmaceutical companies to push forward the market approval process.

A roundtable discussion on companies’ roles in treating rare diseases with partners from pharmaceutical companies 

On the life and financial support side, JD Health has been providing fund application, healthcare consultation, patients’ activities and knowledge sharing events together with the Illness Challenge Foundation and other rare disease patients organizations. So far four patient groups with different types of rare diseases, including hereditary epidermolysis bullosa,  neuromyelitis optica, amyotrophic lateral sclerosis and idiopathic pulmonary hypertension have been benefiting from these services on a regular basis.

With the goal to accelerate diagnosis, JD Health works closely with pharmaceutical companies, foundations and other partners to explore new services such as inviting renowned doctors for telemedicine consultations, offering online healthcare courses on rare diseases, providing gene testing, and building up online training section for doctors on the grassroots level to help them on rare disease diagnosis, treatment and rehabilitation.

“Rare diseases are not only a medical issue but more a social issue,” said Enlin Jin, CEO of JD Health at the ceremony. “We have joined hands with many partners to continuously explore multiparty co-payment and public welfare assistance models, and we hope that this progress and these initiatives will realize our original intention, which is to create tangible value for the course of rare disease prevention and treatment.”

Jin said the JD Health’s “medical treatment + medicine + service + payment” ecosystem for rare diseases will continue to be improved to serve patients and arouse more public awareness and support.

 

(vivian.yang@jd.com)