Report: Automotive Consumption Trends of China’s Gen Z in 2021

by Vivian Yang

In the next 10 years, China’s automotive market will see a boom in the third to fourth-tier cities, with people born after 1995 being the main force of car buyers, according to the 2021 Automotive Consumption Report of Gen-Z by JD Big Data Research Institute released on August 18th.

Besides the vast incremental market opportunities, the report also noted that consumption upgrade will continue to be the main trend of the addressable market, largely driven by the users from China’s younger generation with higher education who prefer their driving gears to have better quality, roomier and more popular.

There have been 281 million cars in China by the end of 2020, a number on par with that of the US. At the same time, new energy vehicles experienced leapfrogging development from 2014 to 2020, making the country the world’s largest single market of both new cars and new energy vehicles – a pace in sync with the growth and consumption demand of China’s post-1995 generation.

JD’s data showed that in 2020 online sales of new energy vehicles on JD.com increased by 6.7 times year-on-year, and another 4.3 times in the first half of 2021 compared with the same period of 2020.

“I enjoyed the experience (of online booking of cars and services +offline driving test), as it can offer standard price and services from dealers through the platform that makes everything traceable and gives me peace of mind,” wrote a customer on JD Auto’s webpage.

There’s no less priority for safety and functional performance as Gen-Z choose their automotive products. Actually, according to the report, they are the top group of consumers to buy high-end tires. JD’s data shows that sales of tire brands such as Michelin, Dunlop, Bridgestone, Continental, Pirelli, YOKOHAMA and others achieved 40% growth in the first half of 2021 compared with the same period last year on JD Auto.

At the same time, the motorcycle culture is sizzling among Chinese youth as the sales of motorcycles and e-bikes rise rapidly in both upper- and lower-tier cities. “For one thing, cycling makes commuting and parking much easier in cities, and for another, the growing variety of cycling products on the market is becoming a popular way for young people to show their taste and attitude,” noted Fei Lu, senior researcher of JD Big Data Research Institute.

Women are buying more motorcycles than men in the first half of 2021, and among consumers under 35 who buy motorcycle products on JD.com, the growth rate of females is also faster than males’.

Gen Z are the main shoppers of novel automotive products that are popular on the internet. Best-selling items include multi-function pumps, car wrap films, protective films and more.

Along with the steady increase of car ownership and time growth of car usage, China’s automotive aftermarket also presents huge market opportunities in the coming years. “Let’s say each car will cost an average of RMB 4,000 yuan for annual maintenance. The market is expected to exceed RMB 1 trillion yuan and again the young people will take the lead in the consumption upgrade in this market,” noted Lu.

In response to this trend, JD Auto has been stepping up efforts in building its O2O car service model and promoting the digital transformation of China’s automotive industry for better customer services and brand-building opportunities. So far, JD Auto has opened over 1,200 car services stores in nearly 200 cities across the country.

 

(vivian.yang@jd.com)

 

 

 

JD Health “Family Doctor” Anniversary: Monthly User Growth Rate Doubles

by Hui Zhang

JD Health announced its achievements at a virtual event in celebration of the first anniversary of its “family doctor” service on Aug 18, showcasing two impressive numbers, with one being active users accounting for 87% of the total number of the service users, and the other being the 220% average monthly user growth rate.

On the occasion of the celebration, JD Health also inaugurated a public welfare program to help the Alzheimer’s patients in partnership with the China Aging Development Foundation, a national charity organization. Through the program, JD Health provides early detection services to 10,000 users over 60 years old. Meanwhile, it will also offer financial assistance to underprivileged patients, and help patients plan rehabilitation and disease management.

“Since the establishment of the family doctor service, we aim to become the effective ‘physicians,’ ‘communicators,’ ‘health managers,’ ‘coordinators,’ and ‘health financiers’ to help users in health management,” said Lijun Xin, CEO of JD Health.

Lijun Xin, CEO of JD Health, on the stage

Lijun Xin, CEO of JD Health, on the stage

JD Health has continuously optimized its user experience through increasing service points of entry for consumers. So far, in addition to online consultation through JD’s App, JD Health also introduced tailor-made telehealth services targeted at senior users who can use voice commands to access the service through an AI-based speaker. Meanwhile, users who are not familiar with mobile or internet usage can also dial in through s hotline service 950619. Recently, a new function to support multiple people online to seek consultation at the same time has also successfully launched within JD’s app. For example, children and their parents can call in to seek for consultation at the same time to bring peace of mind for both groups.

The “family doctor” service now covers different categories of patients, such as chronic disease patients and sub healthy people. The service not only provides professional medical assistance, but also helps them to create a health management plan to improve their health conditions.

The “family doctor” services program launched this August is tailor-made to provide timely, consistent and comprehensive primary healthcare support for families. It targets serving over 50 million families in the next five years.

 

(zhanghui36@jd.com)

JD.com Stages Largest Recruitment of Graduates in The Industry by Providing 40,000 Openings in The Past Three Years

by Yuchuan Wang

JD.com announced on Aug. 17 that the company had provided nearly 40,000 job opportunities for graduates in the past three years with 358 types of positions. This July saw almost 400 new hires born after the year of 2000 joining JD.com.

With rapid development of businesses, JD has been leading in the industry in recruiting the most graduates in the past few years. Earlier this month, the company announced that it will provide 150 types of job positions for class 2022, covering the company’s major businesses across retail, technology, logistics, healthcare, property management, international business and industrial solutions.

While increasing the quantity of recruitment and types of positions, JD also continues to increase the incentive measures for talent. In July this year, JD.com announced that it will increase employee annual pay (including bonuses) from 14 months to 16 months over the next two years.

Younger generations have become a driving force for JD’s innovation and business development. Yinlun Li, who is the general manager of marketing operation of JD.com’s Fast Moving Consumer Goods business, became a team leader at 24, three years after he joined JD.

JD strives to create a positive working environment while improving employees’ overall well-being. The company will continue to provide broader growth space, richer business opportunities and more diversified job offerings to encourage recruitment of young people.

 

(yuchuan.wang@jd.com)

Posted in ESG

JD Pet Introduces Online Consultation Services

by Hui Zhang

JD Pet will offer 24/7 online consultation services through videos, pictures and texts on JD.com starting from Aug 18.

Pet owners can access the service by clicking “Ask the Veterinarian for Free” on some of the product details pages. They can enjoy up to 30-minute online consultation services provided by professional and practicing veterinarians via videos, pictures and texts. JD Pet is the first platform to offer video consultation services in the Chinese pet industry.

At present, China’s pet industry has entered a stable and mature period of growth, and the market size in 2020 is close to RMB 300 billion yuan. Affected by the epidemic, more and more people will have their own pets, and the industry is expected to be worth RMB 445.6 billion yuan by 2023. Together with the rising industry scale are the increasing complaints from pet owners about seeking medical help from offline pet hospitals. A large number of pet owners complain about non-transparent, high costs for offline medical services for pets, unprofessional veterinarians, and inconvenient transportation. Online consultation services will help solve these obstacles facing pet owners, making it transparent and convenient.

The online consultation is an addition to JD’s one-stop services offered to pets. JD Pet has covered almost all types of pet-related products and services in the past years while developing the business. These include pet food, snacks, toys, clothes, daily products, smart products, OTC drugs and services such as bathing, grooming, vaccines and sterilization. Customers turn to JD for trusted products, one-stop shopping experience, fast delivery service, and a platform that always strives to understand more about them and their animal friends.

 

(zhanghui36@jd.com)

JD News Roundup Vol. 17: Chinese Valentine’s Day, Sephora Partnership and More

Welcome to volume 17 (August 9 – August 15) of our 2021 weekly digest. Here we consolidate a selection of JD news and give context on why it matters. If you have any questions or topics you are hoping we will explore, please email press@jd.com.

 

BUSINESS HIGHLIGHTS

JD RETAIL

Chinese Valentine’s Day becomes primary driver for gift economy  

Purchases of skincare, cosmetic products and jewelry have driven Chinese Valentine’s Day (August 14) to become the biggest driver of China’s gift economy, among all domestic shopping festivals. The search term “send gifts” skyrocketed ahead of the holiday, with men under 35 catalyzing sales spikes for a variety of women’s products purchased as gifts.

Additionally, JD’s data revealed diverging attitudes toward luxury products between age groups, including a strong emphasis on packaging from younger consumers. Read more about our findings here.

JDDJ partners with Sephora to offer 1-hour delivery

Dada Group, China’s leading local on-demand delivery and retail platform, announced that JD Daojia (JDDJ) and Sephora China, the world’s leading beauty retailer under LVMH, have established a close partnership to provide more consumers with convenient one-hour shopping services. When consumers order via the JDDJ app, beauty products will be delivered from the nearest Sephora store within one hour.

The move marks a new milestone for JDDJ in further expanding reach beyond grocery to provide consumers with more high-quality beauty products.

Victoria’s Secret opens flagship store on JD.com

Victoria’s Secret, the world’s leading specialty retailer of intimate apparel, announced the launch of an official flagship store on JD.com on Aug 8 to bring its classic bras, panties, lingerie and T-shirts to JD.com’s consumers.

 

JD LOGISTICS

JD and Volvo to partner on supply chain

In a new partnership announced August 10, JD Logistics and Volvo Cars will collaborate in building the supply chain service of the middle and high-end auto aftermarket, jointly working on the warehousing and transportation networks of Volvo’s auto spare parts supply in China and more. Delivery lead time for Volvo’s auto spare parts warehouses is expected to improve for over 50% of dealers, thanks to smart replenishment based on JD’s big data. Additionally, Volvo will leverage JD’s logistics network to provide doorstep delivery service for car owners who purchase auto accessories and related products at the brands’ offline dealerships.

 

(press@jd.com)

 

 

JDDJ, JD Beauty and Sephora Collaborate to Deliver Cosmetics Products Within One Hour

Dada Group (Nasdaq: DADA), China’s leading local on-demand delivery and retail platform, today announced that JD Daojia (JDDJ) and Sephora China, the world’s leading beauty retailer under LVMH, have established a close partnership to provide more consumers with convenient one-hour shopping services. The move marks a new milestone for JDDJ in further expanding reach beyond grocery to provide consumers with more high-quality beauty products.

JD Daojia (JDDJ) and Sephora China

When consumers order via the JDDJ application or mini program, beauty products are delivered from the nearest Sephora store within one hour by Dada Now’s riders. As of now, over 70 Sephora stores in China have launched on the JDDJ platform, covering first and second tier cities.

Based on Dada Group’s partnership with JD.com, these Sephora stores will be simultaneously online with JD.com. By the end of 2021, all Sephora stores in China will be integrated both on JDDJ and JD.com.

Moreover, JDDJ collaborates with JD Beauty to support Sephora in its omni-channel retail, and to jointly build a new on-demand retail model of cosmetics brands. JDDJ will assist in products management, digital marketing, targeted user operations, and order fulfillment optimization, and provides an integrated O2O retail solution. With a large base of consumers with strong consumption power, JD Beauty can provide powerful advertising and help the brand reach more consumers.

At present, over 3,400 beauty stores have launched on JDDJ. The platform has also established partnerships with Watsons, Gialen, Innisfree, THE COLORIST, and WOW COLOUR, creating a high-density and large-scale beauty supply network with beauty brands and chain retailers. During the recent 618 Shopping Festival, China’s major mid-year online shopping event from June 1 to 18, sales of beauty products on JDDJ increased by more than double when compared to the same period last year.

 

(press@jd.com)

JD to Provide E-Commerce Education in China-Kenya Vocational Training Cooperation

by Vivian Yang

As one of the project founders, JD.com participated in the inaugural ceremony of the Lu Ban Workshop and China-Kenya Vocational and Technical Education Center on August 6 in Beijing, one of the venues for the online ceremony. Lu Ban (507-444 B.C.) is the name of the very first master carpenter of ancient China.

The Center is created with joint efforts between Taita Tavetu University (TTU) of Kenya and Dongying Vocational Institute in Shangdong, China, with the goal to provide professional and technical training and practice opportunities for Kenyan students and teachers in the fields of petroleum engineering, petrochemical engineering and a new generation of information technologies.

JD.com will provide e-commerce related education for trainees of the project.

Quanpu Feng, vice president of JD.com, at the inaugural ceremony Quanpu Feng, vice president of JD.com, at the inaugural ceremony

During the inaugural ceremony, Quanpu Feng, vice president of JD.com, pointed out that the center’s establishment marks an important milestone, and  demonstrates the progress of the partnership between JD.com and the Education Department of Shangdong province in the field of integration between industries and vocational education, and international cooperation.

Main venue of the ceremony in Dongying Vocational Institute

Main venue of the ceremony in Dongying Vocational Institute

Zhigang Wang, director of vocational education section of the Department, said at the main venue for the ceremony in Dongying Vocational Institute that based on the upgrade of AI technologies and petroleum engineering and other industries, and through deep collaboration with leading enterprises like JD.com and more, the cross-border, cross-institute and cross-industries model is aimed to train localized talents for the needs of international production capacity cooperation.

Vice mayor of Dongying Meihua Liu and the president of Dongying Vacational Institute Yancheng Li unveiled the center in Dongying

Vice mayor of Dongying Meihua Liu and the president of Dongying Vacational Institute Yancheng Li unveiled the center in Dongying. At the same time, TTU Secretariat of the University Training and Research Ambassador Simon Nabukwesi and the University’s Vice Chancellor Prof. Fred Simiyu Barasa unveiled the Lu Ban workshop project in Taita Tavetu University during the online ceremony.

 

(vivian.yang@jd.com)

Posted in ESG

Victoria’s Secret Opens Flagship Store on JD.com

by Hui Zhang

Victoria’s Secret, the world’s leading specialty retailer of intimate apparel, announced the launch of an official flagship store on JD.com on Aug 8 to bring its classic bras, panties, lingerie and T-shirts to JD.com’s consumers.

With the coming of Chinese Valentine’s Day (“Qixi”, which falls on August 14, 2021), many Chinese consumers would like to select gifts for their loved ones. JD.com has become an important platform for Chinese consumers to buy gifts because of its guarantee of authenticity, fast delivery and premium services.

JD.com has become an important platform for Chinese consumers to buy gifts because of its guarantee of authenticity, fast delivery and premium services.

Victoria’s Secret launched the store before the annual Chinese Valentine’s Day, as the brand placed great value on JD’s platform advantages during festivals, its suitability for gifting and its vast base of consumers with strong consumption power. Meanwhile, leveraging its technology strengths, JD can facilitate brands in their efforts to more precisely reach consumers.

“The cooperation with Victoria’s Secret not only further expands the camp of JD’s cooperation with international fashion brands, but also provides additional choices for JD’s consumers pursuing high-quality products,” said a representative from JD’s underwear business.

 

(zhanghui36@jd.com)