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JD Health Launches Online Skin Hospital, Providing Easy Health Solutions for 1.2 Billion People in China

Posted on by Vivian Yang

by Vivian Yang

JD Health officially launched its online skin hospital on April 22, offering easy and reliable healthcare solutions for a wide range of skin conditions to 1.2 billion people in China. The telemedicine service is designed to address various skin issues, from minor ailments and chronic conditions to early detection of serious illnesses, through online consultations and expert advice for complex cases.

In 2022, JD Health’s data showed that among the over 100 million online medical consultations it provided, skin-related consultations accounted for 15 percent or 15 million of these cases. High demand for treatment of common conditions like eczema, acne, and hair loss prompted JD Health to transform its existing dermatology center into an all-encompassing online skin hospital.

The platform now features online clinics operated by 30 leading experts in the field, in addition to over 3,000 dermatologists from China’s top-tier AAA hospitals. A dedicated team of full-time dermatologists ensures around-the-clock support for user inquiries.

JD Health’s online skin hospital includes seven specialized clinics focused on pediatrics, geriatrics, traditional Chinese medicine, acne, allergies, hair loss, and challenging miscellaneous diseases.

JD Health’s full-time doctors at work

The hospital also incorporates JD Health’s advanced digital knowledge system into its diagnostic and treatment processes.. For example, AI-powered skin testing and acne management tools enable users to obtain skin reports within five seconds of uploading a photo. These tools facilitate more accurate symptom descriptions during online consultations, enabling doctors to better understand patients’ conditions and offer professional advice. The acne management tool further enhances the treatment experience with personalized medication and skincare recommendations based on AI-assisted medical follow-up services.

The online skin hospital has developed standardized diagnostic and treatment pathways, drawing from its experience in online consultations addressing skin conditions, medication solutions, and lifestyle and dietary advice. Comprehensive quality control measures are in place to ensure the efficiency and safety of the entire medical service process.

Yanan Hu, Head of JD Health’s Specialized Medical Department, emphasized that skin conditions are well-suited for online diagnosis and treatment, as the majority do not necessitate in-person surgical intervention and can be addressed with medication. Patients can benefit from online consultations, diagnoses, and follow-up treatment and management, making the platform an ideal end-to-end online solution.

With over 3,000 identified skin conditions worldwide, the prevalence of skin diseases in China is alarmingly high, exceeding 70%. Approximately 150 million people experience skin issues each year, while over 900 million belong to sub-healthy groups, resulting in a demand for skin health services that reach around 1.2 billion people. Chronic skin conditions account for a significant portion of cases, with many characterized by seasonally recurring symptoms that require long-term management and regular medical visits.

In addition to the revamped online skin hospital, JD Health has established 27 specialized medical centers on its platform to address conditions such as kidney disease, respiratory issues, tumors, endocrinology, gynecology, and cardiovascular and cerebrovascular diseases, among others.

 

(vivian.yang@jd.com)

JD Airlines Launches All-cargo Route from Beijing to Shenzhen

Posted on by Yuchuan Wang

by Yuchuan Wang

On April 26, a B737-800BCF fully loaded, all-cargo aircraft landed in Beijing Daxing International Airport (PKX), marking the official launch of JD Airlines’ “PKX-Shenzhen” all-cargo route. The airline will be operating the route six days a week, with a daily transportation capacity of up to 20 tons, mainly transporting high-end goods including fresh produce, fashion and luxury products, medicine and medical products, among other items. During the upcoming summer season, the newly launched route will also charter recently harvested cherries.

JD Airlines plans to strengthen its collaboration with PKX and will continue to expand its air freight service regions and improve the supply chain efficiency for neighboring industry belts.

Launched in August 2022, JD Airlines works closely with JD Logistics’ intelligent logistics parks, central warehouses, satellite warehouses, and sorting centers to form an integrated logistics warehousing and distribution network. JD Airlines aims to create a self-controlled and secured air freight logistics network that covers both domestic and overseas.

As a leading integrated supply chain service provider, JD Logistics has established six highly synergized logistics networks of warehousing, line-haul transportation, last-mile delivery, bulky items, cold chain logistics, and cross-border logistics, covering almost all districts and counties in China as well as China’s total population. Advanced technologies such as 5G, AI, big data, and robotics are widely adopted in JD Logistics’ warehouses in China and overseas.

 

(yuchuan.wang@jd.com)

JD Logistics Transforms Medicine Delivery in Chinese Hospitals through Integration with Express Delivery Service

Posted on by Yuchuan Wang

by Yuchuan Wang

JD Logistics has taken a significant step towards transforming the healthcare industry in China by integrating express delivery services with hospital systems. For the first time, patients can use self-service terminals in Guang’anmen Hospital (GAMH) to order doorstep delivery of their prescribed medication, with delivery information connected to their medical insurance cards. Over 50% of patients at GAMH have opted for JD Express, the express delivery service of JD Logistics. The service is expected to be utilized over 200,000 times annually.

GAMH, one of the most renowned hospitals of Traditional Chinese Medicine (TCM) in China, is the Second Institute of Clinical Medicine of the China Academy of Chinese Medical Sciences. Over 80% of its patients are over 60 years old. Mrs. Yao, a patient at the hospital, describes how, in the past, she would spend at least two hours on every trip to GAMH and then wait another two to three days for the hospital to prepare her herbal medicines, which usually weighed over five kilograms.

The new service has transformed the medication delivery, saving patients like Mrs. Yao time and energy. Patients no longer need to wait for their medicine to be prepared, and they can now have it delivered directly to their homes. After paying the medicine fee at the self-service machine, patients can choose to have their medicine delivered by JD Express. JD Express is also stationed in the outpatient hall to offer delivery services.

JD Logistics began exploring delivery solutions customized for hospital scenarios as early as 2020. In Guangdong province, JD Express partnered with local governments to create convenient medical delivery points that offer free medicine delivery services to citizens. JD Logistics also provides contactless delivery services for online consultation medicine using its autonomous delivery vehicles. With internet hospitals, JD Logistics piloted a full-process service that covers online consultation, online prescription, online payment, and express delivery, enabling patients from all over China to enjoy convenient medical services without leaving their homes.

 

(yuchuan.wang@jd.com)

JD.com and Tian-Qiang Charitable Fund Launch “Starlight Transmission” to Donate Children’s Books to More than 100 Rural Primary Schools

Posted on by Yuchuan Wang

by Yuchuan Wang

On April 23, World Reading Day, JD Foundation, joined by Tian-Qiang Charitable Fund, Beijing Le Share Foundation, JD Books, JD Health and JD Logistics jointly launched “Starlight Transmission”, a children’s books donation campaign. The goal is to donate books to more than 100 primary schools in rural areas.

Users can support the initiative in a few different ways on JD’s app:

  • Recommend a book
  • Donate new books
  • Donate previously-owned books

Between April 23-June 1, children who live in cities can recommend books to their peers in rural areas, creating a common bond through reading despite the distance. The recommended books will be donated by JD.

Nancy Zhang, who came up with idea of the campaign and serves as head of Tian-Qiang Charitable Fund says that she hopes the “Starlight Transmission” campaign can build a bridge for children in cities and rural areas to communicate with one another and share in the joy that reading brings no matter where one lives.

Since 2018, JD.com has participated in book donation campaigns, as well as book recycling initiatives.

This year, as part of the Starlight Transmission campaign, JD will also arrange for education and mental health experts to visit primary schools and advocate for greater awareness of mental health challenges that youth face.

 

(yuchuan.wang@jd.com)

Posted in ESG

JD.com Announces Brazilian E-Commerce Week: 80+ Latin American Products to be Featured

Posted on by Vivian Yang

by Vivian Yang

JD.com, China’s largest retailer, has announced it will launch Brazilian E-Commerce Week to coincide with Brazilian President Luiz Inácio Lula da Silva’s visit to China. The week-long promotion will take place from April 14 to 20 and will showcase more than 80 featured products from JD’s Latin American Pavilion, an online flagship store of its supermarket platform, JD Super.

Products such as wines, liquors, maté tea, coffee beans, and Acai berry powder from countries including Brazil, Argentina, Uruguay, and Colombia are offered at promotional prices to attract consumers throughout the themed sales week, with sales growth rising by 5 times compared with the previous week. 

Since its launch in December 2022, JD Super’s Latin American Pavilion has showcased 170 product SKUs, each handpicked to represent the unique delicacies of various Latin American countries. The Pavilion’s offerings have consistently garnered positive reception during previous sales events. In fact, sales during this year’s Chinese New Year shopping festival soared by 150% compared to the previous year.

JD.com is committed to introducing a world of flavors and experiences to its nearly 600 million consumers. To that end, the company has established nearly 100 national pavilions spanning multiple categories, continually expanding its collaborations with embassies, international organizations, and overseas brands.

By leveraging its expertise in digital technology, omnichannel marketing, logistics, and supply chain management, JD.com aims to foster growth and market opportunities for specialty products from around the world within China.

 

(vivian.yang@jd.com)

JD Worldwide Unveils Initiatives to Empower and Safeguard Emerging Cross-Border Brands in the Chinese Market

Posted on by Vivian Yang

by Vivian Yang

JD Worldwide, JD.com’s cross-border e-commerce platform, unveiled two new initiatives on April 14 in Beijing during its eighth-anniversary celebration and brand partner gathering. The initiatives aim to accelerate the development of emerging international brands in the Chinese market and strengthen imported product authenticity controls, reaffirming JD Worldwide’s dedication to being the go-to gateway for global brands entering China.

The “FIRST2.0 Plan” will focus on identifying and gathering trending products, with a special emphasis on high-quality boutique brands in the skincare, haircare, and cosmetics categories. By allocating resources to supply chain, branding, marketing, and other areas, JD Worldwide aims to support these brands’ market growth and satisfy consumers’ ever-changing needs.

JD Worldwide Upgardes Duty Free Business to Unleash Demand for Imported Goods

JD Worldwide’s exhibition at 2022 China International Consumer Products Expo in Hainan 

According to the 2023 Report on Consumption Trends of Cross-Border Imported Products recently published by JD’s Consumption and Industry Development Research Institute, self-care bathroom products, specifically scalp treatments for thinning hair, as well as eco-friendly skincare and cosmetics, are among the fastest-growing imported products favored by consumers on JD Worldwide.

In addition, JD Worldwide launched the “Great Wall Authenticity Guarantee Plan” in collaboration with various testing institutions, including the China Certification & Inspection Group and the Chinese Academy of Inspection and Quarantine, among others. This plan offers in-warehouse identification services to over 1,000 brands, adding an extra layer of authenticity assurance to cross-border imported products.

Supermodel Liu Wen, the brand ambassador of JD Worldwide 

Currently, more than 20,000 international brands operate cross-border online stores on JD Worldwide, with nearly 100 brands achieving over RMB 100 million in sales in 2022. JD.com has also welcomed nearly 50 countries to open their national pavilion online stores, providing nearly 600 million active JD users with an innovative shopping experience and an array of premium country-of-origin products.

Earlier this year, JD Worldwide further optimized its operating system to make it more user-friendly for merchants worldwide. These merchants can now take advantage of JD Logistics’ comprehensive global infrastructure, including transportation, warehousing, customs clearance, and other services, to manage shipments more efficiently and cost-effectively.

Group photo of JD Worldwide’s best  brand partners in 2022 

By November 2022, JD.com reported procuring RMB 500 billion yuan worth of imported products within three years, surpassing its initial goal of RMB 400 billion set in 2019.

JD Worldwide also plans to continue exploring opportunities in omnichannel retail, offline duty-free stores, direct sourcing, and other strategies to assist international brands in tapping into the vast Chinese market and improving customers’ cross-border shopping experiences.

 

(vivian.yang@jd.com)

JD.com Identifies Five Consumption Trends Driving Significant Growth in China’s Cross-Border E-Commerce Market

Posted on by Vivian Yang

by Vivian Yang

Over the past three years (2020-2022), JD Worldwide, JD.com’s cross-border e-commerce platform, saw a 64% increase in sales of cross-border products, with user numbers nearly tripling and product volume growing by 43%. This growth reflects strong demand and supply, as highlighted in the “2023 Cross-Border Imported Products Consumption Report” released by JD’s Consumption and Industry Development Research Institute on April 12 in Beijing.

The report identifies five key consumption trends for cross-border imported products in China, providing valuable insights for international brands looking to establish themselves in the Chinese market, particularly those offering premium and niche products.

1. Prioritizing Scalp Care

According to a 2019 survey conducted by China’s National Health Commission, approximately 250 million Chinese individuals experience hair loss, with 84% encountering this issue before turning 30. An increasing number of people are seeking to enhance their personal care routines, viewing their bathrooms as sanctuaries for relaxation and self-indulgence. This trend presents the immense market potential for innovative products across various related categories.

2. Embracing Harm-Free Skincare

An increasing number of middle-to-high-end JD users aged 20-45 are willing to pay more for skincare products that align with their values, prioritizing natural, eco-friendly ingredients.

3. Choosing Sustainable Makeup

Echoing the trend for safer skincare, environmentally sustainable cosmetics sales on JD Worldwide outpaced the category’s sales by three times during last year’s 618 Grand Promotion event.

4. Opting for Premium Low-Lactose Infant Formula

This category has seen remarkable growth in China, outperforming ordinary formula products in transaction volume by 4.5 times in 2022. Brands like Nestle, Aptamil, and Friso are favored by Chinese parents who are increasingly discerning when it comes to their children’s nutrition.

5. Savoring Relaxing Beverages

JD’s consumer survey indicates that many Chinese people have adopted the habit of drinking alcohol for relaxation and better sleep at home. With a wide range of imported alcohol options available online, preferences vary among different age groups, with Gen-Z favoring brandy/cognac, middle-aged users opting for imported beers, and older consumers preferring wines.

According to the report, the top five imported products by transaction volume on JD Worldwide in 2022 were healthcare, baby and maternal, cosmetics and skincare, consumer electronics, and pharmaceutical products. The fastest-growing imported categories included consumer electronics, personal care, home appliances, alcohol, and cosmetics.

Female users (55%) continue to be the primary shoppers for cross-border products, focusing on family needs and personal well-being. Popular categories on JD Worldwide include skin and hair care, baby care, perfume, and cosmetics.

The 26-35 age group accounts for nearly 50% of all cross-border imported product shoppers. Consumers in this demographic often seek distinctive goods to express their individuality and tastes.

While first-tier market consumers remain the primary purchasers of imported products, there is a growing interest in lower-tier markets, driven by China’s advanced e-commerce logistics and improved supply chain efficiency.

 

(vivian.yang@jd.com)

JD.com Bolsters Zespri Kiwifruit Imports, Aims to Sell Over 2 Million Trays in 2023

Posted on by Vivian Yang

by Vivian Yang

JD Fresh, the fresh food division of JD.com, recently welcomed the season’s first sea shipment of Zespri kiwifruits from New Zealand to China, commencing JD’s kiwi promotional season on April 7. Through a direct procurement e-commerce model, JD Fresh has become Zespri’s largest online retailer in China. For the 2023 season, JD is aiming to sell over two million standard trays (3.3 kg/tray) of the succulent fruits exported to China.

The first charter vessel’s arrival in Shanghai from Port of Tauranga marks the start of JD Fresh’s highly anticipated kiwi sales season, and with more shipments to come, JD Fresh will bring an extensive selection of fresh and healthy produce options to Chinese consumers, including Zespri’s yellow, green, and red varieties.

JD.com’s sales of the newly arrived fruit since April 8 have increased by 55% compared to the same period last year. Quick customs clearance in China following the lifting of COVID restrictions has contributed to the strong start to this year’s fruit season.

“China’s fruit market is experiencing significant growth recovery this year, driven by increasing demand for high-end and imported fruits,” said Nuo Xiao, General Manager of JD Fresh’s procurement and sales department. “Our collaboration with Zespri underscores our commitment to providing Chinese consumers with the freshest, authentic and high quality produce from around the world.”

“We are delighted to partner with JD.com to bring Zespri kiwifruit to more Chinese consumers,” said Carol Ward，Chief Grower, Industry & Sustainability Officer. “JD.com is a leader in the e-commerce and supply chain industry in China, and we are confident that this partnership will help us to further expand our presence in the Chinese market.”

After China reopened its borders for international travel, New Zealand was the first destination for JD Fresh buyers to visit in early March. JD’s team visited Zespri’s headquarters in New Zealand, and had the opportunity to explore Zespri’s orchards, nursery, laboratory, and packaging plant to better understand the kiwi growing journey from its roots.

JD.com and Zespri forged a strategic partnership in 2016, and four years later, JD.com became Zespri’s first direct e-commerce retailer worldwide. In 2022, despite external headwinds, Zespri’s kiwifruit sales on JD.com reached an all-time high in China in 2022, a testament to JD.com’s effective distribution, marketing, omnichannel sales, and after-sale guarantee service.

The ongoing partnership between JD.com and Zespri is set to continue bolstering kiwifruit sales in China in 2023. Recent data from JD Fresh reveals that Zespri’s SunGold product in the extra-large size, with 25 to 27 fruits per tray, took the top position on the platform’s best-selling kiwifruit list during this month’s pre-sales period.

JD’s robust nationwide cold-chain delivery system ensures fresh and quality produce. This system comprises an extensive network of cold-chain warehouses and delivery vehicles, as well as cutting-edge temperature and humidity monitoring technology, ensuring optimal conditions throughout the entire delivery process.

In addition to JD Logistics’ standard same or next-day delivery service across China, JD’s on-demand retail business connects over 200,000 offline stores in more than 1,800 counties, which facilitates one-hour delivery to an ever greater range of consumers, providing a fresher shopping experience and allowing them to enjoy the best tastes from around the globe.

(vivian.yang@jd.com)