Apr 3, 2020|
JD News Roundup: Vol. 1
By Ella Kidron
COVID-19 Response
Robots to the rescue: JD and GREE, a Chinese state-owned major manufacturing enterprise announced a partnership to develop disinfection and inspection robots to aid the fight against COVID-19. The indoor inspection robot can discern people’s temperature in highly mobile and dense areas, while disinfection robots (both indoor and outdoor types), can automatically spray disinfectant gas and liquid 24/7, increasing the efficiency of the process and protecting staff who conduct disinfection.
JD Health consultation platform goes global: Following the release of the platform in China at the start of COVID-19, JD went global with a bilingual version aimed at supporting over 60 million Chinese overseas who might be unable to return to China during COVID-19. Over 20 doctors can support requests in English and Chinese. There is also a bilingual psychological consultation service which can be accessed by dialing: 400-622-6108 via Skype or another similar software. Get the full story
Things are looking up in Hubei province: JD Logistics data shows that delivery orders in the epidemic epicenter of Hubei province during the month of March increased three times vs. this February. Recently, as COVID-19 has progressed, there has been a shift from buying daily necessities and indoor fitness equipment to buying clothing, cosmetics and travel accessories. JD expects that by the beginning of April, all Hubei employees will resume work. Furthermore, to support industry in Hubei that was dormant at the peak of COVID-19, JD is using its platform and tech to support impacted industries. The company has launched 10 initiatives, from merchant enrollment, to traffic, operations and logistics support, to aid the recovery of Hubei’s agriculture industry. In addition, as Hubei produces half of China’s crawfish, JD has announced a plan to sell a whopping 100,000 tons of crawfish from Hubei, worth RMB 6 billion.
JD Logistics employees in Hubei province
Emergency relief supplies donated to the UK: Richard Liu, Chairman and CEO of JD.com, and his wife, Nancy Zhang announced the donation of 50 invasive ventilators, 5 million medical masks, and 600,000 other items, including surgical gloves, medical safety goggles and protective gowns. Get the full story
Biz Highlights
Ongoing commitment to Responsible Consumption: On March 28th JD joined in the global Earth Hour celebration. JD supported Earth Hour by launching a new round of its clothing recycling program in 94 cities across China, as well as continuing to recycle logistics packaging as usual. Pre-loved clothes and packaging can be handed back to couriers whenever they make a delivery, making it hassle free to treat the environment well and live with less. Get the full story
Joy turns 7: In light news, JD’s Joy, a loveable, happy image of a dog created by the company, celebrated his 7th birthday. Joy represents integrity, and is an embodiment of JD’s commitment to providing authentic products and fast delivery to consumers in China. Joy has been featured in many brand and artist collaborations for products for sale on JD.com. Get the full story
JD’s Joy made from LEGO (right) and roses (left)
New product debuts: On March 29th, Costa Coffee chose JD as the first online platform in China to sell its new ready-to-drink coffee. The product has been tailored specifically for the Chinese market, and is designed to make coffee, which has become increasingly popular in recent years, more convenient to drink. According to statistics, the coffee industry in China has grown substantially over the past 30 years, with a 15% YOY growth rate in 2019, compared to a rate of 5% in the U.S. JD is also the first e-commerce platform in China to offer pre-orders of Finnish fitness company Suunto’s latest wearable tech, the Suunto 7. Since joining JD in 2015, Suunto’s sales on the platform have increased four-fold, making JD one of the most important retail channels for the brand.
Looking for more? Check out our recent long reads and data analysis:
- In-Depth Report: The New Experience of Retail under COVID-19: With the rapid rise of the epidemic outside of China, there have been several discussions about what China can share based on experience earlier in the year. While having none of the answers, this piece provides a bit of insight into what JD has learned in the last few months figuring out how to adapt to the new normal under COVID-19. Get the full story
- The Big Data: Employees embrace back to work, but proceed with caution: Looking at trends across 40 cities, JD’s Big Data Research Institute finds that products like electric lunch boxes reach an all-time high, as people head back to work still maintaining reduced human-to-human contact. At the same time, growth in purchases of products like cash registers indicate that more brick-and-mortar retail establishments are gradually returning to work. Get the full story
- In-Depth Report: How JD Tackles Counterfeits (Part 3): This final piece of a three-part series, this in-depth shines a light on the technology behind JD’s approach towards counterfeits and ensuring authenticity. From buzzword technology like blockchain to self-developed mechanisms like Eagle Eye, these tools help JD’s team qualify intuition and tips through data. Did you know? JD’s Quality Inspection team clocked over one million air miles and conducted traceability checks on over 1,200 factories in 2019. Get the full story
In photos, recent moves by JD: https://jdcorporateblog.com/photo-gallery-this-week-at-jd-march-30-april-3/
Aug 6, 2024|
JD.com Ranks #47 on 2024 Fortune Global 500
On August 5, 2024, Fortune released its annual Fortune Global 500 list, where JD.com ranked #47, ascending five spots from last year. This year’s rankings, which recognize the world’s largest corporations by revenue for the 2023 fiscal year, marks JD.com’s ninth consecutive year on the list and underscores its leadership within the industry in China. JD.com reported net revenues of $153.2 billion in 2023.
Since first appearing on the Fortune Global 500 in 2016, JD.com has continuously advanced its commitment to improving customer experience and spearheading innovation. This dedication has cultivated a robust platform featuring a wide array of high-quality products, rapid delivery services, and value-driven pricing. These factors collectively contribute to sustained growth in both user base and engagement levels, which in turn attract a growing number of brands and merchants.
JD.com has consistently enhanced user experience by optimizing its supply chain infrastructure. Since 2017, JD.com has invested nearly RMB 130 billion in research and development to improve supply chain efficiency and cost-effectiveness.
Notable innovations include the implementation of JD Cloud’s AI digital avatars, developed using the ChatRhino large language model, which has improved livestream sales and inventory management for JD merchants. JD’s AI solutions also improve e-commerce functionalities such as content creation, product listings, storefront customization, and intelligent customer service.
With its mission to “Making Lives Better through Technology,” JD.com continues to focus on cost management, operational efficiency, and enhancing user experience. These efforts have significantly boosted user satisfaction and engagement, with the number of third-party merchants on the platform now exceeding one million. These advancements underscore JD.com’s commitment to delivering increased value to its users, industry partners, and society at large.
Aug 3, 2023|
JD.com Ranks 52nd on the 2023 Fortune Global 500
by Vivian Yang
Securing a position on the Fortune Global 500 list for the eighth consecutive year, JD.com proudly announces its rank of No.52 in the newly released 2023 edition, released on August 2, 2023. The annual ranking recognizes the largest companies measured by their revenues. In 2022, JD.com achieved a 9.9 percent year-over-year growth, reaching full-year net revenues of RMB 1.0462 trillion. This notable achievement also marked the first time JD.com surpassed the milestone of RMB 1 trillion yuan.
JD.com’s inclusion on the Fortune Global 500 list since 2016 demonstrates eight years of significant expansion and progress, as illustrated by the following figures:
- Created 45,000 new jobs.
- Expanded its customer base to nearly 600 million.
- Increased warehouses from 214 to over 1,500.
- Amplified the output value of real economies by nearly 4.8 times.
- Successfully reduced the fulfillment expense rate by over 20%.
These numbers reflect JD.com’s relentless pursuit of technological and service innovation in the supply chain sector. Leveraging these capabilities JD.com has bolstered its portfolio of businesses, which spans across e-commerce, logistics, technology, health, industrials, property management, insurance, and more. Furthermore, these capabilities have been instrumental in merging digital and physical economies across various sectors, generating societal value and benefiting a wider demographic.
Supporting Employment and Consumption
By harnessing its robust supply chain capabilities, JD.com is serving millions of merchants both online and offline. The company’s mission is to augment merchants’ operational efficiency and cost-effectiveness while offering consumers a superior shopping experience defined by variety, speed, quality, and value.
JD.com is committed to the welfare of its over 560,000-strong workforce and has invested nearly RMB 50 billion yuan in initiatives such as housing funds, relief, and family support for staff. In May, JD.com announced a significant investment of RMB 6 billion for the “JD Youth City” project, , offering nearly 4,000 furnished apartments and leisure facilities for employees and interns embarking on their careers. Moreover, JD’s extensive supply chain system is estimated to have created approximately 25 million stable jobs across a wide range of industries.
Promoting Digitalization and Rural Revitalization
In the realm of technological innovation, JD.com has invested over RMB 100 billion yuan in research and development over the past six years. The company’s focus has been on enhancing supply chain efficiency and sharing infrastructure and technologies with traditional enterprises to usher them into the digital age. For instance, JD’s consumer-to-manufacturer (C2M) platform has enabled thousands of brands to decrease product demand research time by nearly 80 percent and reduce new product release cycles by nearly 70 percent.
Moreover, JD’s supply chain infrastructure and digital technologies have brought about positive changes in rural areas. The “March to Rich” plan, launched in October 2020, has generated over RMB 1 trillion in output value in rural regions over the past three years, thereby facilitating efficient sales of agricultural products for farmers while empowering them with sustainable development models.
JD.com’s “35711 Vision”
On its 20th anniversary in June, JD.com unveiled the “35711 Vision”, an ambitious roadmap for the next two decades. The vision outlines goals to establish three companies with over RMB 1 trillion in revenue and RMB 70 billion in net profits, positioning five JD companies on the Fortune Global 500, and seeing seven startups become publicly listed companies and attain a market value of RMB 100 billion. JD.com also plans to contribute RMB 100 billion in taxes and create over one million jobs.
Beyond financial milestones. The company aims to deliver substantial societal value, including providing over RMB 3 trillion in benefits to front-line employees, increasing the income of 100 million farmers, aiding 60 million small and medium-sized enterprises in their digital transformation, and establishing a global supply chain infrastructure that covers economies that represent 80% of the world’s economic volume., JD.com is also deeply committed to achieving carbon neutrality, further underscoring its dedication to environmental sustainability.
Harvard Business Review Highlights How JD “Delivers” in the Fight against COVID-19
