Other supplies and 200,000 RMB worth of masks in an hour

JD.com Allocates RMB 500 Million to Help SMEs

Posted on Feb 21, 2020Oct 4, 2021 by Martin Li

by Yuchuan Wang

On February 21, JD.com launched an initiative to allocate nearly RMB 500 million supportive subsidies and resources for small-and-medium-sized enterprises (SMEs). The company will integrate its e-commerce, logistics, financial, cloud and AI resources to help SMEs get through the coronavirus period.

Under the initiative, JD will provide SMEs in procurement and logistics subsidies to effectively lower operation costs while ensuring supply and price stability. At the same time, JD will provide subsidy and technology support for high density enterprise parks procuring protective materials, giving employees returning to work peace of mind.

JD is also launching an expedited channel for SME merchants to open stores on JD, enabling enrollment in as fast as six hours. JD will also provide online operations and supply chain services such as discounts for warehousing and live streaming. SMEs will also have the opportunity to become suppliers of JD Business, JD’s procurement channel for enterprises. Financial services such as low interest or interest-free loans are also available.

With the help of JD.com, Guanghan poultry trading market has successfully launched a trading information system to match supply and demand. In addition, 30 million roses from Yunnan province were sold across China through JD’s platform, and TIEM gaming products company received rapid financing service and is expanding its sales on JD.

“Ensuring the resumption of work and production is only the first step of the initiative for small-and medium-sized enterprises. We will further help them with the digital transformation of manufacturing and operations so that they can develop their own protective measures against the epidemic,” said Xiaohua Luo, Head of Enterprise Platform, JD Business.

(yuchuan.wang@jd.com)

Sales of JD C2M Health-Related Home Appliances Tripled

Posted on Feb 21, 2020Sep 25, 2022 by Tracy Yang

by Tracy Yang

Sales of C2M (consumer-to-manufacturer) health-related home appliances on JD from January 25 till now, have tripled compared with the same period last year.

Relying on big data, JD has consistently been working with home appliances brands to develop C2M products that have disinfection and sterilization functionality, and that are also certified by national authorities of health home appliances.

Popular products in this category include air purifiers, sanitizer cabinets and sterilizer machines, among which Midea, Philips, A.O. Smith, Canbo and Deerma have become the most popular brands of health appliances.

With outbreak of COVID-19, more and more consumers are turning to e-commerce platforms like JD.com to buy home appliances.

Recently, JD urgently deployed inventory in five categories of household appliances, including air purifiers, cleaners, dishwashers, sanitizer cabinets and irons, to ensure sufficient inventory for three months to meet the home disinfection and sterilization needs of Chinese consumers.

With explosive sales growth, JD has fully leveraged its capabilities in supply chain management and worked closely with home appliance brands to ensure enough inventory is in stock to meet Chinese consumers’ needs. In addition, JD has taken several measures to protect consumers’ interests, including initiating sales promotions, a 30-day price guarantee and a 24-month interest-free period, while ensuring price stability.

(tracy.yang@jd.com)

JD.com and Partners Donate Fruit to Hospital Staff in Wuhan

Posted on Feb 21, 2020Oct 12, 2022 by Yuchuan Wang

by Yuchuan Wang

JD.com, China’s largest retailer, has collaborated with leading global fresh berries brand Driscoll’s; China’s quality apple supplier Tianshui Huaniu Apples Group; and, SOHO China Foundation, donating 1,500 cases of blueberries and raspberries and 1,320 cases of apples to staff at over 10 hospitals in Wuhan, including Leishen Mountain and Huoshen Mountain hospitals, two newly built ones combating coronavirus pneumonia.

“Front-line medical staff work overtime every day, and they are often too busy to eat well. We joined our brand partners to deliver easy-to-eat and nutritious fruit to those in Wuhan, leveraging JD’s fresh food supply chain and logistics capability,” said Xiaozhou Zhou, Head of Fruit and Vegetable Procurement at JD.com.

“Thanks to JD.com, we were able to donate our fresh berries to the front-line workers in Wuhan to honor them for taking care of the patients regardless of their personal safety and fatigue,” said Renjie Tian, General Manager of Driscoll’s China.

Apart from donating fresh fruit to the frontline, JD also recently donated 2,000 sets of feminine care products and nearly 630,000 adult diapers to Wuhan hospitals.

(yuchuan.wang@jd.com)

JD’s AI Vending Machines Provide 24/7 “Unmanned” Access to Fresh Produce

Posted on Feb 21, 2020Sep 7, 2022 by Ling Cao

by Ling Cao and Tracy Yang

JD is providing unique AI vending machines to a residential compound in Beijing’s Tongzhou district, offering residents 24/7 access to fresh fruit, vegetables and more sourced from JD’s 7FRESH supermarket nearby. The company has provided five such machines in the compound to date.

The AI vending machines are developed by JD-X, JD’s logistics innovation lab. Customers can select products displayed on the transparent door of the machine and use mobile phones to scan a QR code. The door will open once scanned, and payment will be processed automatically after customers select their produce and close the door. The entire process is convenient, requiring no human-to-human contact.

7FRESH employees regularly clean and disinfect the machine, monitor the quality and quantity of the produce, and make sure the supply is both sufficient and fresh. With the AI-powered machine, JD places the “Mobile Fresh Basket” nearest its customers, making the shopping experience smarter, easier and safer.

One customer at the compound said, “My family is relying on the machine for a constant supply of fresh produce these days, and it’s really a good way to reduce unnecessary contact. The food is fresh, and even the price is consistent with what you brought at 7FRESH.”

JD’s AI vending machines are being rolled out to other cities, including Beijing, Shanghai and Chongqing, with increasing demand for unmanned shopping experiences during the epidemic period.

(ling.cao@jd.com; tracy.yang@jd.com )

Photo Gallery: This Week at JD

Posted on Feb 21, 2020Oct 29, 2022 by Yuchuan Wang

JD brings its AI vending machine to a residential compound in Beijing’s Tongzhou district, offering residents 24/7 access to fresh fruits, vegetables and more sourced from JD’s 7FRESH supermarket nearby.

JD Launches drone disinfection in Inner Mongolia to support coronavirus prevention. With an increasing number of people returning back to work from their hometowns following the Spring Festival holiday, JD’s drones have helped the city strengthen its protective measures against the coronavirus.

On February 20, JD held a special business meeting via webcast to introduce various supportive measures it’s offering during the coronavirus to help its merchants return to work, including customer traffic, technology and marketing tools, customized services, etc. The meeting attracted 20,000 merchants.

On February 14^th, JD Super, JD’s online supermarket, donated 2,000 sets of feminine care products and nearly 630,000 adult diapers to hospitals in Wuhan to help female workers through their periods during the coronavirus. It has been reported that there are over 100,000 female workers as frontline staff in Hubei province where Wuhan is located.

JD launched smart body temperature screener to help quickly screen for abnormal body temperatures in densely populated places during the large inflow of people returning to work after working remotely due to the coronavirus breakout. It is equipped with an infrared sensor that can detect the body temperatures of a moving group of people in real-time. Solution has already been rolled out to 10 cities.

JD Logistics is working with partners like COSCO shipping to help institutions from UK, USA and ID to transport donations to hospitals in Wuhan. JD Logistics has already helped deliver 3 million masks, 300,000 sets of protective clothing and 100,000 pairs goggles locally in China.

JD has received over 1,000 requests from farmers and agricultural enterprises and helped sell nearly 2,500 tons of agricultural products that were impacted by coronavirus. In Guangdong province, JD helped sell 25 tons of unsalable water chestnuts. In Sichuan province, JD helped sell more than 55 tons of strawberries in just 3 days with a transaction volume of RMB 1.3 million.

Bichang Zhang, a villager in a Chongqing county called JD Logistics because 69 villagers wanted to donate oranges to a local medical treatment center. JD arranged 3 trucks the next day to transport 1240 cases. All were picked up by the villagers at midnight to ensure freshness.

JD.com Ranked Top 1 Retailer in China and 15th in the World

Posted on Feb 21, 2020May 18, 2022 by Tracy Yang

by Tracy Yang

JD.com is ranked as the Top 1 among the 14 Chinese enterprises in the 250 largest retailers around the world, and 15^th among the 250, according to Deloitte’s 23^rd edition of Global Powers of Retailing just released.

The Deloitte report identifies the 250 largest retailers around the world based on publicly available data for FY2018 (fiscal years ended through 30 June 2019), and analyzes their performance across geographies and product sectors. Of the 14 retailers larger than JD.com, nine are the U.S. firms with Wal-Mart listed as No.1.

Deloitte analyzed retail performance by primary retail product across four product sectors: apparel and accessories; fast-moving consumer goods; hardlines and leisure goods; and diversified. A company is assigned one of the three specific product sectors if at least half of its retail revenue is derived from that product category. The highest annual revenue growth rate in FY2018 was in hardlines and leisure goods. With more than US$68.2 billion in revenue for FY2018, JD.com was one of the biggest revenue contributors.

Retail growth in Asia Pacific continues to be driven by changing shopping preferences among growing middle-class consumers, particularly young millennials and the increasing adoption of e-commerce and m-commerce by the brick-and-mortar retail players. JD.com, China’s largest retailer, is one of the major contributors to total revenue growth for retailers in the region.

(tracy.yang@jd.com)

JD Helps Brick-and-Mortar Stores Resume Business Online

Posted on Feb 20, 2020Sep 26, 2022 by Hui Zhang

by Hui Zhang

Since Feb.10^th, JD has already successfully helped 2,096 shopping assistants from brick and mortar stores move online during the coronavirus. Sales reached nearly RMB 10 million in just 7 days.

The Spring Festival is supposed to be the ‘prime time’ of the year for the clothing industry. Sales from the end of January to the end of February usually account for about 10%-15% of yearly sales, according to industry insiders. With nearly all clothing stores closed during the period to avoid cross-infection, JD applied its technology capabilities, such as big data, to help stores go online via the WeChat mini program platform.

Yanan, is a shop assistant at Fuana, a brick-and-mortar store selling home textiles in Zhengzhou city, Henan province. She has two years of experience working in brick-and-mortar stores. When the coronavirus hit and many stores temporarily closed, Yanan was unable to go to work, and turned to JD.com’s social e-commerce solution where she can select and recommend different items of clothing to consumers at home and make some money. Yanan is just one example.

Through the cloud store, shop assistants can share and sell products with their target consumers online, helping offline stores to reduce their losses. Consumers are also encouraged to share their favorite and high-quality products with their friends to earn commissions from the sales. Store owners can also check the performance of their shop assistants through big data provided by JD, so as to better reward them.

JD’s cloud store solution has helped many brands, even before the coronavirus outbreak. SEPTWOLVES, a popular Chinese menswear brand, tested the business model during the Singles Day (November 11^th) shopping festival period. The store has since helped SEPTWOLVES achieve a 10% increase in sales across its 400 stores in China. With the coronavirus, JD updated its cloud store system, and SEPTWOLVES reopened the store to resume business. Daily sales of the cloud store exceeded 100,000 RMB just a few days after the store opening, according to SEPTWOLVES’ operations manager.

“We set up a special project team during the Spring Festival this year help brick-and-mortar stores launch cloud stores via our mini program to help them reduce losses due to the coronavirus outbreak. We’ve set a new record by helping SEPTWOLVES launch a cloud store within only three days,” said Jiarui Liu, head of the cloud store project at JD.com.

To date, JD has helped 128 brands launch cloud stores, and has helped 13,485 shopping guides go online since last year, with nearly a hundred more brands preparing to open stores on the platform soon.

(zhanghui36@jd.com)

Beijing Leader Encourages JD.com to Continue Its Virus-Fighting Efforts

Posted on Feb 20, 2020Sep 8, 2022 by Yuchuan Wang

by Martin Li

Beijing Party chief, Cai Qi, encouraged JD.com to continue its efforts in fighting coronavirus during his inspection of the company’s headquarters in Yizhuang, Beijing, on Feb.18.

“JD.com is a well-known e-commerce and high tech enterprise. The company has been playing an active role in fighting the virus through its continuous delivery and smart technologies,” said Cai, who was accompanied by JD.com Chairman and CEO, Richard Liu.

Cai encouraged the company to continue to take full advantage of its strengths in logistics, warehousing and technology to ensure delivery of medical supplies and daily necessities.

Cai also praised the company’s protective measures for employees in the office.

JD.com had allocated almost RMB one billion to the course of fighting the epidemic as of Feb.13. In another effort, the company has announced subsidies exceeding RMB 200 million to 250,000 merchants on its platform. The subsidies include commission reduction and support in finance, logistics and technology.

(bjlihao3@jd.com)