Oct 29, 2020|
JD Health: New Logo, New Mission and New Era
by Vivian Yang
2020 JD Partners Conference was held on Oct. 29th in Chengdu, Sichuan province under the theme of “Photosynthesis and Symbiosis”. Over 1,000 industry partners, policy makers, medical experts and media gathered to discuss the new opportunities and challenges of the China’s healthcare industry in the post-COVID ear, and promote greater cooperation to drive the industry’s transformation.
At the conference, JD Health released its upgraded company strategy that positions itself as a supply chain-centered, medical service-based and digitally-driven health management platform that covers the full life cycle and healthcare scenarios for its customers. With the vision to become the most trusted health management provider, it’s mission is to be the “chief health officer” for the Chinese people.
Lei Xu, Chairman of JD Health and CEO of JD Retail said in his opening speech that the healthcare service industry is facing a critical period of digital transformation. “JD is ready to open up its core technology, supply chain, big data capabilities to make itself and its partners stay ahead of the curve.”
Lei Xu, Chairman of JD Health
“Exploring business model innovation for healthcare services, promoting efficiency of hospital’s management and operations, and accelerating the information construction for public health are all important values that JD Health can bring to the healthcare industry.” Xu said.
Yuhui Zhang, deputy director of the Health Development Research Center of the National Health Commission, highly recognized JD Health’s concept, He pointed out at the conference that “the policy dividend has been released, and the “big health” industry should seize the prime opportunity for development to offer more diversified and customized healthcare services to meet different levels of customers.”
Earlier this year, JD Health demonstrated its valuable strength in the fight against COVID-19. “We are not complacent about this,” said Lijun Xin, CEO of JD Health on the conference, “JD Health will keep the momentum and continue to join forces with our partners to promote the healthcare industry to be more digitalized and intelligent, improving medical service supplies and quality by focusing on the development of omnichannel and lower-tier markets.
Lijun Xin, CEO of JD Health
JD Health launched its new logo that includes two leaves during the conference. The leaves are called arisaema heterophyllum(天南星), an ingredient used in traditional Chinese medicine and are associated with an anecdote concerning the father of Traditional Chinese Medicine Li Shizhen(1518-1593). It is said that Dr. Li once found that there was a recording error in the herbal book about the leaves’ use that almost cost the life of his patient. The incident prompted him to re-edit the Compendium of Matera and correct all possible misinformation.
JD Health released its new logo
With the new logo, JD Health wishes to carry on Dr. Li’s spirit in promoting medical progress. It also marks a new era for JD Health’s development in which it will embrace greater cooperation with its partners to build a win-win ecosystem, promote the growth of internet hospitals and facilitate more people to get access to high-quality medical resources and trusted healthcare services.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
Sep 13, 2024|
JD.com Showcases Cutting-Edge Supply Chain Innovations at 2024 China International Fair for Trade in Services (CIFTIS)
JD.com unveiled its latest digital supply chain technology advancements at the 2024 China International Fair for Trade in Services (CIFTIS), held in Beijing from September 12 to 16. As a global partner of CIFTIS for the fifth consecutive year, JD.com demonstrated its commitment to driving digital transformation across industries. Notably, JD Cloud’s digital human powered by its ChatRhino (or Yanxi in Chinese) large language model (LLM) and JD Health’s Dermatology Service Platform were recognized with the “China Service Practice Case” and “Innovation Demonstration Case” awards, respectively.
JD Cloud’s ChatRhino AI digital human, a pioneering innovation in the field, played a key role during JD.com’s 618 Shopping Festival, becoming the first large-scale commercialized digital human in the industry. Developed entirely in-house, ChatRhino has supported over 5,000 brands, increased off-peak hours’ conversion rates by over 30%, and logged more than 400,000 hours of live streaming with a reach of over 100 million viewers and more than five million user interactions, the digital human has driven over RMB 10 billion in gross merchandise value.
In April 2023, JD Health launched China’s first online skin hospital, featuring over 6,000 registered doctors, including more than 3,500 from top-tier hospitals. Using JD Health’s Jingyi Qianxun (京医千询) LLM, the platform integrates vast medical expertise to deliver smart diagnostic support. The Dermatology Service Platform streamlines the diagnostic process at every stage of patient care, improving treatment efficiency while maintaining the highest standards of medical care.
At CIFTIS 2024, JD.com also introduced several breakthrough retail technologies, including JD.Vision, an early native application for Apple Vision Pro; Jingyan （京言）, an AI assistant for e-commerce; and Jingdiandian （京点点）, an AIGC-powered content generation platform. JD Logistics presented a virtual logistics park leveraging digital twin technology to simulate operations such as storage, packaging, sorting, and highlighted carbon-neutral logistic park practices. JD Industrials launched the “TAIPU”(太璞) digitally intelligent supply chain solution, tailored to optimize demand, procurement, fulfillment, and operations for industrial products. Additionally, JD Finance presented its suite of digital financial products and services, including consumer finance, payments, and wealth management.
JD’s exhibition also highlighted its digital and physical supply chain integration advancements across various business sectors. Key initiatives included cross-border e-commerce operations through JD Worldwide, omnichannel retail by ochama (JD.com’s Europe-based brand), country-specific online flagship stores known as JD National Pavilions, and on-demand retail and instant delivery service under JD NOW. These innovations attracted significant attention and reinforced JD.com’s leadership in advancing the digital transformation of supply chains.
(vivian.yang@jd.com)
JD Health Launches “Family Care Project”
