Other supplies and 200,000 RMB worth of masks in an hour

JD Health to Offer COVID-19 Vaccine Information and Services

Posted on Dec 28, 2020Nov 1, 2021 by Hui Zhang

by Hui Zhang

JD Health announced the launch of a dynamic information platform on Dec. 28 to release vaccine-related news from all over the country, including the latest news on the development and availability of the COVID-19 vaccine. The platform will also offer convenient services such as vaccine Q&A, vaccine-related knowledge, and registration.

Consumers can simply type in the key words“新冠肺炎疫苗” （“COVID-19 vaccine”）in JD’s App or JD Health’s App to enter into the platform online. After consumers register their requests for COVID-19 through the platform and submit their information, they will be able to get first-hand local information, government official news and other pandemic-related knowledge from the platform.

According to China’s National Health Commission, COVID-19 vaccination will be carried out in two steps. The vaccines will be first given to key groups, including those engaged in handling imported cold-chain products, and people working in sectors such as port inspection and quarantine, aviation, public transport, fresh markets, medical treatment and disease control. With the approval of the vaccine on the market, or the gradual increase of vaccine production, more and more people will be eligible to receive the vaccine.

Since the pandemic outbreak this year, JD Health has been committed to providing safe and convenient services to the general public to alleviate the challenges of accessing health care during the pandemic. JD Health launched a series of service platforms including a free consultation platform for patients in other countries, a psychological consultation platform, a platform to help patients with chronic diseases maintain their drug supply, and more.

At the same time, JD Health is also the first platform in China to provide online appointment services for nucleic acid testing. With the launch of the dynamic information platform, JD Health will continue to provide timely, convenient and professional medical and health services to the public.

(zhanghui36@jd.com)

Dr. Kevin Lv Shared JD’s Vision in Southeast Asia on Deloitte’s Podcast

Posted on Dec 28, 2020Sep 9, 2022 by Vivian Yang

by Vivian Yang

Dr. Kevin Lv, head of Asia Pacific Business at JD.com, was invited to join the latest Deloitte “Future of Mobility” podcast series under the topic of “Digitizing the Movement of Goods: What Does It Take?” The program is now available on 10 podcast platforms.

Also joined by Audrey Cheong, Managing Director of Operations of FedEx Express, the two guest speakers discussed the state of mobility of goods in Southeast Asia and the steps organizations are taking to optimize service levels for efficient deliveries, and to keep up with innovations in the logistics sector.

As China’s largest retail company by revenue and one of the largest logistics service providers in the country, Dr. Lv expressed that JD wishes to leverage its logistics experience and R&D capacities to actively develop its international logistics network, especially in the Southeast Asian region.

Currently, JD has established two joint ventures, JD.ID in Indonesia and JD Central in Thailand, and will further expand business presence into Malaysia, Vietnam, the Philippines and more. Customers’ experience and system abilities are two key areas of emphasis that JD seeks to bring to customers and partners in this region, according to Lv.

Cheong noted in the program that Singapore and China are both hubs for cross-border deliveries. The two countries are actively adopting technological solutions to facilitate the movement of goods specific to market demands.

The growth of e-commerce is robust, especially amid COVID-19 this year. Both speakers anticipated that the logistics sector will undergo an accelerated industrialization and digitalization process in the coming five to ten years as companies strive to overcome challenges and to meet increasing demands. The integration of new forms of technologies such as the Internet of Things (IoT), robotics, 5G and more will help the logistics industry to enhance operational efficiency, improve transparency and create more development opportunities for other businesses and SMEs.

As introduced by the podcast host Deeshraf Elias, Deloitte’s 2019 Innovation Report showed that the Southeast Asian digital economy is expected to exceed US$300 billion by 2025, with e-commerce in particular showing strong and persistent growth. Along with this growth, customers today have higher expectations for instant access to products.

Click this link to listen to more about how the two companies are leveraging innovative technologies like drones, automated sorting centers, digitalized inventory management, real-time parcel tracking sensors, contactless collect services, C2M (customer-to-manufacturer) collaboration and more to prepare for the future of mobility.

(vivian.yang@jd.com)

JD Super and Safeguard Partner to Raise Awareness on Hand-washing Among Kids

Posted on Dec 28, 2020Sep 30, 2021 by Kelly Dawson

by Kelly Dawson

JD’s online supermarket JD Super has joined hands with Safeguard, a brand selling antibacterial products under Procter & Gamble, to launch charity activities to raise awareness of proper hand-washing standards, install hand-washing stations and protect children’s health in mountainous areas across China.

The initiative was launched in response to a recent survey conducted by the Chinese Academy of Medical Sciences, which revealed that 9 out of 10 people in China are incorrectly washing their hands, a worrying statistic as the fight against COVID-19 continues. The project aims to reach 100 million people by 2025.

Zhong Nanshan, a renowned epidemiologist and one of TIME’s list of 100 most influential people of 2020 for his efforts in combatting COVID-19, said of the initiative: “I support Safeguard’s health education and public welfare campaign, and call on more consumers to participate to jointly contribute to China’s health education.”

So far, Safeguard has already installed 957 hand-washing and hand-sanitizing stations in 248 schools in 10 provinces including Anhui, Gansu, Liaoning and others, benefiting approximately 110,000 children.

In a new phase of the project, customers who purchased Safeguard products through JD Super online on Christmas day, December 25^th, will be eligible to apply for a position on one of Safeguard’s upcoming volunteer missions to mountainous areas, for the chance to experience first-hand the fulfillment of giving back to rural communities. Participants will work closely with children in local communities, raising awareness of hand-washing standards while traveling to more remote areas.

Additionally, customers who searched for “Safeguard” products on the JD Super store between December 23-25 were given the option to apply for certification to become a “Health Delivery Ambassador” for Safeguard, guaranteeing hand-washing facilities for one child per application.

Safeguard will continue its efforts to reach 100 million people over the next four years.

(Kellydawson@jd.com)

JD Starts Annual Fast Delivery of Chagan Lake Fish from Northern China

Posted on Dec 28, 2020Sep 16, 2022 by Martin Li

by Martin Li

As local fisheries started the annual winter fishing season on December 28^th, JD ramped up its annual fast and traceable delivery of signature bighead carp fished out of Chagan Lake in Jilin province in Northeast China.

JD has been a certified supplier of local fisheries for a consecutive seven years, making use of technologies like IoT and blockchain to give each fish a unique code that consumers are able to scan to access information about the product’s authenticity, and trace production, packaging and processing of the fish.

“JD’s blockchain-based traceable system can ensure the authenticity of each fish, leaving no room for counterfeits,” said Yan Laisuo, head of Chagan Lake fishery. “This protects our brand reputation.”

With its vast logistics network across China, JD can deliver fish to consumers within as fast as 24 hours.

Last year sales of fish from Chagan Lake increased by eight times on JD, compared with the same period of 2018.

With New Year around the corner, JD has also provided diversified gift boxes of Chagan fish, ensuring freshness via cold-chain delivery.

(bjlihao3@jd.com)

JD Opens Convenience Stores inside Airports

Posted on Dec 28, 2020Aug 31, 2022 by Ling Cao

by Ling Cao

JD.com has cooperated with small business owners to open JD convenience stores inside several airports, providing an easier shopping experience for travelers.

A store cashier surnamed Xu working at JD’s convenience store at the Xi’an Xianyang International Airport, shared, “As a local Xi’aner, I want to provide the best service, because for those first-time travelers to Xi’an, the store could be their first impression, while for workers inside the airport, the store could be a harbor for them to take a break.”

Before upgrading to a JD convenience store, the store in Xian’s airport mainly sold a local specialty product, with daily sales totaling only several thousand yuan. After cooperating with JD since last May, sales increased five to six times daily on average.

The store remains cost-effective among markets though it’s inside an airport, and provides a range of services tailored for travelers, including providing hot water, a microwave oven, a rest area and charging services.

The store is located on the arrival floor and is around 100 square meters. “There are few people who will buy local specialties upon arrival, so a convenience store model is more suitable,” said Mr. Wang, a local manager at JD New Markets. “More importantly, there are no other convenience stores located here.”

Leveraging JD’s expertise in store management, from product selection to store decoration, as well as launching a JD Convenience Go WeChat mini program, JD has helped equip the store owner with necessary knowledge to manage the upgraded convenience store. Ms Xu said, “Previously I don’t think customers would have the demand for online orders, but since JD recommended that we create a mini program, employees at the airports can now enjoy doorstep service.” In fact, the store has received a lot of online orders since launching the service, and is popular among airport employees.

JD has been continuously making innovations in store management and expanding the range of shopping scenarios. Besides Xi’an, JD has expanded the convenience store model in other airports, including Zhengzhou Xinzheng International Airport.

(ling.cao@jd.com)

JD’s Green Stream “Plogging” Event Kicks Off in Guangzhou to Promote Sustainable Lifestyle

Posted on Dec 28, 2020Dec 1, 2022 by Yuchuan Wang

by Yuchuan Wang

Sixty environmentalists joined hands with JD Green Stream Initiative in Guangzhou on December 26^th to jog on Phoenix mountain while picking up rubbish on their route. The 4.7km jogging event was the kick-off of JD’s one-month Green Stream Plogging activity, which will go to 10 cities in Southern China including cities of Shenzhen, Nanning, Xiamen, Sanya and others.

A combination of “jogging” and “plocka upp” (Swedish for “to pick up”), Plogging was initiated in Sweden around 2016 and then spread to the world, following increased concern about global plastic pollution. JD started its Green Stream Plogging initiative in 2018, with an aim to encourage people to make efforts toward sustaining the natural environment.

A plogger picks up wastes when jogging

“We hope everyone can participate in protecting our planet and make it a daily routine.” said Yanping Su, head of marketing at JD Logistics’ Southern China branch.

JD.com is pioneering the ecosystem approach to green supply chain management in China. As JD.com’s key sustainability strategy, the “Green Stream Initiative” has distributed recyclable delivery boxes in nearly 30 cities in China, which have been used over 16 million times. In 2020, the initiative was awarded a 2020 Paulson Prize for Sustainability and the “Sustainable Retailing Initiative of the Year” by World Retail Congress.

(yuchuan.wang@jd.com)

JD Super and Ferrero Join Hands to Win Young Customers

Posted on Dec 25, 2020Nov 5, 2022 by Rachel Liu

by Rachel Liu

JD Super, JD’s online supermarket, and Ferrero, a popular Italian chocolate brand, will join hands to better target young customers and the high-end consumption market in China, providing them more high-quality chocolate products through innovative activities and campaigns.

“We are excited to achieve deeper partnership with Ferrero, a brand widely popular on JD,” said Xiaojun Wang, general manager of packaged foods, JD FMCG. “We will work with Ferrero in three main fields. The first is omnichannel marketing – we would like to help Ferrero reach young customers with more precision. The second is customized products to help the brand create hot-selling products through JD’s big data. JD’s C2M initiative can largely shorten the launch period of new products for brands. The third is to expand online to offline sales channels, bringing premium shopping experiences to more customers in all scenarios.”

Mario Gabbi, sales director of Ferrero China said: “We hope to work deeper with JD Super on leveraging big data to create new products which can fit Chinese customers’ needs, and jointly launch richer activities such as a Ferrero brand festival, bringing more sweetness to Chinese consumers.”

Founded by Michele Ferrero in 1946, Ferrero is famous for its delicious chocolate products, especially the iconic hazelnut wafer chocolate. The branded entered Chinese market in 1980s, and soon was welcomed by its consumers. Ferrero started to work with JD in 2015 and achieved annual sales of over RMB 100 million yuan.

(liuchang61@jd.com)

Newly Opened SEVEN FRESH Store in Beijing Includes Two Experiential Areas

Posted on Dec 25, 2020Sep 20, 2022 by Ling Cao

by Ling Cao

JD opened a new SEVEN FRESH store at the Joy City shopping mall in Daxing district, Beijing today. In addition to the omnichannel sales operations, a wide range of high quality fresh food and daily necessities selections, the store included two special experience areas. One is the SEVEN FUN WINE and another is the SEVEN FRESH Market, a lifestyle space which is decorated according to a special theme to attract customers.

SEVEN FUN WINE has been designed as a causal and relaxed place to enjoy wine, in addition to shop for it. Consumers can taste wine and select from products of all different price ranges, from accessible to high-end. The area is painted different colors of wine, such as ruby red, fuchsia, and garnet red.

SEVEN FUN WINE area

SEVEN FRESH Market gathers food, catering, family entertainment and home furnishing in one place. It is decorated in a Chinese traditional temple fair theme, making the place a crossover between modern city and Chinese culture.

SEVEN FRESH MARKET area

A representative at JD’s SEVEN FRESH said, “SEVEN FUN WINE and SEVEN FRESH Market are two examples, which work as blocks to fit into SEVEN FRESH stores, providing customers with a fresh and diverse shopping experience. It’s not just a place for shopping. We are more willing to create a causal atmosphere and lifestyle for our customers.”

(ling.cao@jd.com)