Reducing Cost and Damage, JD Logistics to Power Aiqin’s 8,000 Stores

by Yuchuan Wang

China’s leading maternal and infant chain store Aiqin recently announced a partnership with JD Logistics, which will now be fully responsible for the company’s fulfillment from warehousing to transportation and delivery. Additionally, the company will hand over more than 60% of its fulfillment business to JD Logistics. So far, JD Logistics has helped Aiqin lower the damage rate of delivered goods to 1/10 of its previous rate.

According to Aiqin, among every 100 products delivered to stores in the past, 7 to 9 would arrive damaged; and despite all of Aiqin’s efforts to hold previous partners accountable, the situation did not improve.

After switching to JD Logistics, the damage rate of delivered products decreased to lower than 7‰, according to feedback from Aiqin’s franchised store owners. JD has also facilitated an exclusive channel for fragile items, so that Aiqin no longer needs additional packages for those items, saving costs of RMB 60,000 to 70,000 yuan every month.

China’s leading maternal and infant chain store Aiqin recently announced a partnership with JD Logistics,

The maternal and infant product industry has particularly high demands for supply chain management, requiring a more precise management of product life cycles. The partnership with JD Logistics has already solved many problems for Aiqin’s existing supply chain network supporting over 8,000 franchised stores nationwide.

To supply such a high number of brick-and-mortar stores, Aiqin previously built warehouses in the south, north, southwest and central regions of China along with 60 service centers. However, these warehouses depended on various individual service providers in different regions, resulting in different service standards. What was even more troublesome was that there were other companies handling the transportation from warehouses to stores, which meant that “if there was a problem with the goods delivered to the store, the transportation staff would blame the warehousing staff and vice versa,” explained Junhua Peng from Aiqin.

Aiqin was constantly working to upgrade the required standards for warehousing and transportation, but struggled to solve the fundamental problems that were increasing fulfillment costs and resulting in a bad experience for offline store owners.

The partnership with JD Logistics will ensure that fulfillment to stores is a smooth and seamless process, from warehousing to transportation and delivery. “We should have partnered with JD earlier, freeing us from worry,” Peng said.

The partnership will enable individual stores to track procurement orders and adjust sales plans accordingly, something the previous system did not allow.

“Not knowing the location of the goods or when they would arrive often brought stress for sales,” said Hong Wang, an Aiqin franchised store owner.

As a leading modern logistics service provider, JD Logistics has accumulated over a decade of experience and expertise with extensive logistics infrastructure, and has expanded from serving JD’s hundreds of thousands of merchants to a wide range of industry players.

 

(yuchuan.wang@jd.com)

JDD Helps Nantong Build China’s First Governance Command Center

by Ling Cao

Based on JD Digits’ intelligent city operating system, Nantong city in Jiangsu province has built China’s first modern governance command center. Officials from Nantong showed this achievement to a media delegation on September 22nd.

This command center can realize digital city management, enabling precise transportation forecast, intelligent monitoring for hazardous chemicals, environmental conditions monitoring and more, in addition to providing visual reports to manage the city.

This center integrates information from different departments across each county in Nantong, helping resolve challenges of cross department governance projects. All of the information can be viewed via big screen as well as conveniently via PC, mobile app and more. If the system detects an abnormal behavior or emergency situations, the center will automatically notify the local department with instructions to manage it.

Xueyi Li, head of the command center said, “Nantong’s digital management, service and decision-making has taken a new step forward through the cooperation, which leverages our innovation in mechanism and JDD’s industry-leading ‘big data + AI’ technologies.”

Dr. Yu Zheng, vice president of JD Digits said, “Based on our city operating system’s ‘One Core, Two Wings’ concept, we hope Nantong will accelerate the upgrade of its intelligence, industrial digitization and provision of convenient life services.” Nantong’s command center is an application example of the “Core” in the “One Core, Two Wings” concept. Zheng added, “The two wings are serving production and consumption.” He explained that through linkage at the base, they further realize the connection and integration of production and marketing. All of these applications will be integrated into the intelligent operating system, enabling a virtuous circle among government-level management, industrial development and improvement of livelihoods.

JDD’s “One Core and Two Wings” Concept

JDD’s “One Core and Two Wings” Concept

Public emergencies such as floods are a great example of this phenomenon at work. By setting up video at specific points along rivers and sluice gates in the city, the local government can have a holistic view of the situation in real time, instead of having to go to each location, one at a time. This can improve efficiency in terms of response time and personnel deployment.

Another example is the intelligent supervision system for hazardous chemicals. There are over 2,000 hazardous chemicals-related enterprises in Nantong. Challenges such as asymmetric information, unintegrated systems and imperfect mechanisms make comprehensive monitoring difficult. The command center integrates the relevant information from local departments and chemical manufacturers to provide optimal monitoring abilities.

Since launching the system two months ago, it has already dispatched 407 abnormal situation warnings. For example, by monitoring the transportation routes of trucks carrying hazardous chemicals, the system can closely monitor abnormal behavior like sudden prolonged stops or detours, and by analyzing the surrounding environment, can determine the root cause, such as irregular transportation or illegal production. This helps triage issues to the right local department and to provide the right guidelines on handling the issue.

“This command center project represents real application for JDD’s AI and big data-based city governance system. It is not aimed at solving problems for a single department, but rather an innovative application to solve cross department challenges,” Dr. Zheng said.

 

(ling.cao@jd.com)

JD Seeks Anti-COVID Souvenirs for an Online Charity Auction

by Vivian Yang

Back in February, a Wuhan resident’s “floating red curtains” went viral on social media after he forgot to close his windows before leaving the city ahead of the lockdown. The striking sight of the curtains billowing from the open windows prompted netizens to wonder about the owner’s health, with the videos shared over and over again on social media. Now, those curtains have been donated to Hubei Museum as an iconic symbol of the pandemic.

Inspired by the curtains, JD announced on September 17th that it will launch a charity auction online soliciting pandemic-related items from the public, as symbols of solidarity amid the coronavirus outbreak.

Titled “the most precious auction of 2020”, the charity auction has already received several invaluable objects , including the original sketch of the cartoonist Xiaotao Chen’s famous cartoon “Cheer Up, Hot & Dry Noodles”(hot & dry noodle is the most popular fast food in Wuhan); the illustrated album “Wuhan Diary 2020” by illustrator Jing Li during her COVID-19 treatment at a makeshift hospital in Wuhan; and a 1.2-meter-tall JD courier sculpture titled “Hands and Hopes” (“手”望) created by an artist from Sichuan province who was deeply moved by their heroic acts, just to name a few.

“Cheer Up, Hot & Dry Noodles!” by cartoonist Xiaotao Chen“Cheer Up, Hot & Dry Noodles!” by cartoonist Xiaotao Chen

One page in Wuhan Diary 2020 by illustrator Jing Li (second from right, waving goodbye to medical workers)

One page in Wuhan Diary 2020 by illustrator Jing Li (second from right, waving goodbye to medical workers)

A sculpture titled “Hands and Hopes” created by an artist from Sichuan province to pay his respect to JD couriers

A sculpture titled “Hands and Hopes” created by an artist from Sichuan province to pay his respect to JD couriers

JD Auction will host the campaign through the Mid-Autumn Festival, which falls on Oct. 1st this year. All funds raised from the auction will be donated to a foundation for the prevention and protection of young girls from sexual assault.

 

(vivian.yang@jd.com)

Posted in ESG

NVIDIA Graphics Cards Launches Online in China Exclusively on JD

by Vivian Yang

JD is the exclusive e-commerce platform in China to launch NVIDIA GeForce RTX™ 30 Series graphics cards. On Sept 17th, the first batch of the graphics cards were sold out on JD.com within minutes.

So far, over tens of thousands RTX 3080 reservations have been made on JD in advance of the release of the next batch. A number of new graphics cards tailored for PUBG (a highly popular game) on JD.com such as the ASUS’s TUF-RTX3080-10G-GAMING are available to upgrade players’ experiences to the next level.

JD.com such as the ASUS’s TUF-RTX3080-10G-GAMING are available to upgrade players’ experiences to the next level.

The NVIDIA graphics cards are among a series of new products JD unveiled ahead of the “golden week”, the eight-day public holiday to celebrate National Day in China. Other products newly on sale include smart watches, Go Pros, video projectors and more.

HONOR Watch GS Pro is an ideal smartwatch for outdoor activities, featuring 25-day long battery life and real-time movement tracking to ensure users don’t get lost no matter where they travel to.

HONOR Watch GS Pro is an ideal smartwatch for outdoor activities, featuring 25-day long battery life and real-time movement tracking to ensure users don’t get lost no matter where they travel to.

The new GoPro HERO9 Black 5K action camera that enables more pixels, more battery, more screens with 360 degree pictures for the long holidays, is a favorite among vloggers.

The new GoPro HERO9 Black 5K action camera that enables more pixels, more battery, more screens with 360 degree pictures for the long holidays, is a favorite among vloggers.

For people who prefer to stay at home, the new XGIMI Z8X video projector offers a home theater experience both day and night with smart lighting adjustment and fully automated trapezoidal correction.

the new XGIMI Z8X video projector offers a home theater experience both day and night with smart lighting adjustment and fully automated trapezoidal correction.

To provide consumers with a worry-free shopping experience, JD offers 24 month-long interest-free payment plans, price guarantee for the Singles Day (November 11th) shopping festival, one-hour delivery service and more.

 

(vivian.yang@jd.com)

JD Launches JD Esports, Its Own Mobile Gaming Team

by Hui Zhang

JD will launch a mobile gaming team- JD Esports – a move to further explore the e-sports industry after the establishment of JD Gaming (JDG) in 2017. The team is composed of members from the previous team for the Peacekeeper Elite game, and is preparing for the upcoming Peacekeeper Elite League 2020 Season 3.

The creation of JD Esports is also a key step since the company announced to launch an JD Esports plan with partners including Tencent, Black Shark, Red Magic, ROG, Lenovo, and telecoms and mobile hardware operators in July at ChinaJoy, the largest gaming convention in China. The initiative aims to accelerate the development of the gaming phone industry by focusing on gaming devices and e-sports competitions and providing a better gaming experience for players.

“JD will make full use of its advantages in traffic, technology, distribution, promotion, supply chain, and payment to help partners maximize business value by organizing e-sports events and related games,” said Daniel Tan, president of JD Mobile. He added that JD will also explore more distribution channels, establish a marketing integration platform, enable supply chain manufacturers, and apply cutting-edge technology to further drive business.

In addition, JD, as the first company to create the concept of a “gaming phone” back in 2017, will work with mobile phone brands to develop gaming phone products using the Consumer-to-Manufacturer (C2M) model in which JD uses a data-driven approach to develop products based on consumers’ demands.

JD is ambitious in constantly exploring the field of e-sports. In the PC gaming field, JDG has become one of the top teams loved by gamers, and it will be one of China’s representative teams to participate in the League of Legends World Championship 2020. In the mobile gaming field, JD was also the exclusive e-commerce partner for KPL Spring, KPL Fall, and the Honor of Kings Anniversary in 2019.

 

(zhanghui36@jd.com)

College Students Host Popup Shop in Dorm Courtesy of JD’s Free Exchange Service

by Hui Zhang

Have you ever shopped in a dorm? Six female students at a university in Jinan City, east China’s Shandong province, took advantage of JD.com’s free exchange service to host a popup clothing store in their dorm so friends and classmates could shop safely indoors during the pandemic.

Thanks to the service, JD customers can swap out the same item of clothing for another color or size almost instantly, with the app taking only 0.1 second to register the change—and delivery and exchange of the new item often taking place on the same day, thanks to JD’s effective fulfillment capabilities.

Students Shopping in Dorm Corridor

Students Shopping in Dorm Corridor

Organizers Chenchen and five roommates bought more than 100 items of clothing from JD.com, lining them up in their dormitory corridor on Sept.16th. That morning, nearly 100 students stopped by, ultimately purchasing more than 20 pieces of clothing.

“JD’s free exchange service eliminated our worries about the size and colors, and opened up a new way for us to enjoy shopping during the pandemic,” Chenchen said.

“JD’s free exchange service eliminated our worries about the size and colors, and opened up a new way for us to enjoy shopping during the pandemic,” Chenchen said.

Integrating AI and big data, JD’s free exchange service covers some of the clothes and shoes categories in JD’s first-party stores, and will be expanded soon. According to the guidelines of the service, consumers only need to select their desired replacement item and submit an application. After review, JD’s system takes advantage of big data to automatically arrange the nearest courier to ensure the exchange is completed as quickly as possible. Customers can track the process in the JD app.

JD also offers free replacements for damaged items and packages.

 

(zhanghui36@jd.com)

JDD IPO Perspectives: JD Digits by the Numbers

by Vivian Yang

JD Digits filed its IPO papers on the Star market in Shanghai on September 11th. Here is a quick summary of some key figures in its over 400-page prospectus:

The first: JD Digits’ IPO is widely expected to be the biggest digital technology IPO on the Star market. The company adopts a TIE (Technology + Industry + Ecosystem” service model focusing on providing comprehensive digital solutions to businesses. It is the first digital technology provider to join over 4,000 listed companies on China’s A-share market.

RMB 10.327 billion yuan is the revenue JD Digits reported in 1H 2020. In the past three years from 2017 to 2019, its annual revenues were RMB 9.07 billion, RMB 13.616 billion and RMB 18.203 billion respectively, with a compound annual growth rate of 41.6%, a heavy-weight for the one-year-old Star market.

239.05%: Though innovation businesses only account for 5.57% of the total revenues, they grew fast in the past three years with a compound annual growth rate(CAGR) of 239.05%. These emerging businesses mainly target providing digital solutions to city governments and other clients (as opposed to its many merchants and financial institution clients) in the areas of intelligent cities, digital agri-husbandry, digital marketing and more.

Numbers of clients:  Currently JD Digits has 600 financial institution clients including commercial banks, insurance companies, funds, trusts and securities companies. It has served one million small and micro enterprises, 200,000 small and medium-size enterprises and 700 large business centers with its business and technology solutions. In terms of government and other client services, JDD has served more than 40 urban public service organizations with the smart city operating system as its core product. It has a huge IoT marketing platform with over 15 million self-operated and alliance media points, covering more than 300 cities and more than 600 million people.

15.67% is the R&D spending as a percentage of revenue for JD Digits in 1H 2020.This percentage is higher than over 80% of companies listed on the Star market, and makes JDD rank among the top 5% of companies on the A-share market. The company steadily increased its R&D spending, reaching RMB 1.078 billion yuan, RMB 1.743 billion yuan, RMB 2.567 billion yuan respectively in the past three years and RMB 1.619 billion yuan for the first half of 2020 alone.

70%: By June 30th,2020, among JD Digits’ 9,989 employees, 70% are R&D personnel and staff in technology-related positions. The company targets hiring world-class talent, and so far, has gathered over 40 top-notch scientists from all over the world who work focus on AI and exploring the commercial value of technology and its products. More than 100 top technology experts are leading work on industrial-level applications of cutting-edge technologies such as machine learning, deep learning, knowledge graph, computer vision, voice and natural language processing.

72%: 72% of the funds raised during this IPO will be directly used for technology-related projects, especially for the expansion and upgrading of main business, and continuing to build up its R&D strength to stay ahead of the technological curve.

The post-90s generation: talented young people are the absolute main force for JD Digits. The prospectus showed that over 95.5% of JDD’s employees are born after 1980 with 48.7% of them belong to the post-1990 generation.

And many more “firsts”:  The 400-page prospectus listed a number of JD Digits’ business breakthroughs in its seven years of development. Many of the company’s achievements are also industry milestones, including being the first in China to introduce JD IOU (白条), a credit product on the internet; the first to issue consumer finance ABS; the first to create smart asset management technology solution products; the first to adopt blockchain in ABS issuing; the first to develop intelligent city operating system for China’s cities and more.

 

(Vivian.Yang@jd.com)

JD And China Telecom To Deepen Cooperation On Supply Chain

By Martin Li

JD and China Telecom will deepen ongoing cooperation in sharing supply chain resources, building a procurement data system and ensuring emergency supplies during disaster conditions, based on a work meeting on September 21st . Additionally, the two companies will explore cooperation in standardization of industrial products and standard management.

One aim of the deepened cooperation is to complete a mechanism to ensure the availability and delivery of supplies during emergencies like flooding and the ongoing COVID-19 pandemic. A complete mechanism will be aimed at reducing cost and to speed up supply.

The two will also explore smart operation of supply chain and logistics.

“JD and China Telecom have achieved many innovations in smart procurement,” said Song Chunzheng, vice president of JD.com and president of JD’s enterprise business. “With changes in the market and industry, JD’s enterprise business will keep combining the most advanced technologies and new scenarios, in an effort to expand cooperation and improve related services.”

JD and China Telecom have been cooperating for seven years to improve the B2B procurement path via e-commerce. Their joint efforts have seen procurement time and efficiency decrease from eight days to within three days. By the end of August this year, the cooperation had saw total procurement volumes of over RMB 2.8 billion yuan.

 

(bjlihao3@jd.com)